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mpokket.com
4.9
Updated: Nov 24, 2025
Complaints 1277
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1235
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42
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mPokket reviews & complaints page 22

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K
KiranShedge
from Satara, Maharashtra
Jul 27, 2023
Sep 22, 2023
This thread was updated on Sep 22, 2023
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Hi I have taken loan of 1817 rs is now 4304. I don't have job I have to adjust the things accordingly I was trying to convince customer care executives but they don't understand situation of my side. I can pay 2500 to close the loan. But still they don't respond help me out with this why this company not understand our situation? My other app loan like cashee, kredit bee, they given me 100% waiver on charges but why not mpokket?

Help me with this
Jul 28, 2023
Complaint marked as Resolved 
Thanks for the help.
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    H
    Harshbais
    from Indore, Madhya Pradesh
    Jul 26, 2023
    Feb 9, 2024
    This thread was updated on Feb 9, 2024
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    Why my profile are locked? Plzz solve

    Hii mpokket I recently made a payment of 2036rs on 15th July 2023, after that my profile will be locked, I contacted customer care, they said that your profile is not locked from here, your app is the issue.Please solve this app issue, I am troubled since 2 weeks.

    Registered number:-[protected]
    D.O.B - 24/04/2004
    Name :- Harsh Vardhan Singh Bais...
    +1 photos
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    Harshbais
    from Indore, Madhya Pradesh
    Jul 26, 2023
    Sep 22, 2023
    This thread was updated on Sep 22, 2023
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    Why my profile are locked?

    Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091

    Hii mpokket I recently made a payment of 2036rs on 15th July 2023, after that my profile will be locked, I contacted customer care, they said that your profile is not locked from here, your app is the issue.Please solve this app issue, I am troubled since 2 weeks.

    Registered number:-[protected]
    D.O.B :- 24/04/2004
    Name :- Harsh Vardhan Singh Bais...
    +1 photos
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    B
    Binod Joseph Paul
    Jul 25, 2023
    Feb 9, 2024
    This thread was updated on Feb 9, 2024
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    Address: Kolkata

    I had taken a loan from mPokket last year. However due to a sudden demise in my family i couldn't clear of my loans on time. However, i had clear all the due amount in this month of start. They said that they will update my cibil as soon as possible but it's not yet been updated. I just checked it still shows due in cibil report. I have mailed them twice but still not getting any response. I have received the NOC as a form of repayment bills but they still haven't updated my cibil.

    I am unable to take up any loans as of now, pls help me so that my issue can be resolved

    My loan account number are as follow:
    Loan Id : MK6B996246ID30675544, MK5A6262F3ID31415725 & MKF01A62CCID31539779
    Loan repayment date : 06-JUL-2023
    Mar 11, 2024
    Complaint marked as Resolved 
    Verified Support
    Feb 08, 2024
    mPokket Customer Care's response     Our team has spoken to you & we believe your concern has been resolved.
    Verified Support
    Feb 09, 2024
    mPokket Customer Care's response     Hi Binod,

    As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

    Regards,
    Team mPokket.
    View replies
    Our team has spoken to you & we believe your concern has been resolved.
    Reply
    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
    Reply
    Our team has spoken to you & we believe your concern has been resolved.
    Reply
    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
    Reply
    Our team has spoken to you & we believe your concern has been resolved.
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    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
    Reply
    Hi Binod,

    As per the record, we have already resolved your persisting query regarding your credit report. Therefore, we would request you to mark the complaint as resolved.

    Regards,
    Team mPokket.
    Reply
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      ayoosh009
      Jul 22, 2023
      Sep 22, 2023
      This thread was updated on Sep 22, 2023
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      I asked for 2000 rupees loan 1000 1000 seperately in two different Accounts one is credited other is showing disbursed but not credited.
      +1 photos
      Jul 26, 2023
      Complaint marked as Resolved 
      The problem resolved the next day.
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      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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      Its been resolved thanks
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        Nick..90
        Jul 21, 2023
        Sep 24, 2023
        This thread was updated on Sep 24, 2023
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        I've taken loan of 8000 from mpokket... And I was in trouble from few months as I'm a Student now it has been increased to 17000. Now they are calling me and I've said them to decrease penalty then I'll be able to pay.. pls help me. I'll pay my amount if penalty is reduced. Now they're saying that they will send legal notice.
        +1 photos
        Jul 22, 2023
        Complaint marked as Resolved 
        They have imposed 45% waiver on penalty
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          R
          R Balasankar
          Jul 21, 2023
          Sep 22, 2023
          This thread was updated on Sep 22, 2023
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          Didn't respond customer service and Couldn't add my bank account

          No responce for customer service and application.Many time i try ti call customer service but always busy.customer service is not statisfacting....
          +1 photos
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          subhani001
          Jul 21, 2023
          Sep 22, 2023
          This thread was updated on Sep 22, 2023
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          Resolved

          I took multiple loans from mpokket and i cleared all my dues but they didn't send any noc to me
          Jul 23, 2023
          Complaint marked as Resolved 
          Thank you, issue resolved, They provided noc form
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          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
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          Our team has spoken to you & we believe your concern has been resolved.
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          Our team has spoken to you & we believe your concern has been resolved.
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            R
            Ritika Gaikwad
            from Auraiya, Uttar Pradesh
            Jul 20, 2023
            Sep 22, 2023
            This thread was updated on Sep 22, 2023
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            Lone

            Address: Aurangabad

            I mpokket lone aap I was taking a loan from above but due to some problems I could not pay it early now I am going to pay it but the penalty is high and I was taking a loan of 2000 but I was given only 1700 but now the penalty 3800 It is a humble request that you please reduce the penalty...
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            D
            dricha328
            from Guwahati, Assam
            Jul 20, 2023
            Sep 22, 2023
            This thread was updated on Sep 22, 2023
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            Address: Kolkata
            Website: mpokket

            I have taken a loan of 6000 which I was not able to pay as I was going through a financial crisis .Now the money sums up to around 12k double the principal amount .
            As I student will not be to such huge amount
            I want to pay back the principal money .
            Please consider my request
            Jul 27, 2023
            Complaint marked as Resolved 
            It's resolved
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            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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            Our team has spoken to you & we believe your concern has been addressed.
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            Our team has spoken to you & we believe your concern has been addressed.
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            Our team has spoken to you & we believe your concern has been resolved.
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            Our team has spoken to you & we believe your concern has been resolved.
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            Our team has spoken to you & we believe your concern has been resolved.
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              C
              Chiku1999
              Jul 20, 2023
              Feb 9, 2024
              This thread was updated on Feb 9, 2024
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              Resolved

              I paid all the overdue amount way before, in application it’s showing as paid but in CIBIL it’s not updated since 1 year.
              Mar 11, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 09, 2024
              mPokket Customer Care's response               Hi Chiku,

              Our team has spoken to you & we believe your concern has been resolved.

              Regards,
              Team mPokket.
              View replies
              We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
              Reply
              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
              Reply
              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
              Reply
              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
              Reply
              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
              Reply
              Hi Chiku,

              We are here to assist you in every way possible. Please DM us your registered number & we would certainly help you.
              Reply
              Our team has spoken to you & we believe your concern has been resolved.
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                A
                Aushrith reddy
                Jul 18, 2023
                Feb 9, 2024
                This thread was updated on Feb 9, 2024
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                Waiver/settlement of loan

                I have taken loan of rs 8k, due to some medical emergency i couldn't able to pay from 5months with overdue charges ithe amount become 16k.I want to pay the principal amount.please remove the overdue charges and settle my account....
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                S
                suman sant
                from Rewa, Madhya Pradesh
                Jul 18, 2023
                Sep 20, 2023
                This thread was updated on Sep 20, 2023
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                Main 4 july 2023 se complain kar rahi hun ki mere 8 mpokket ke closed ac. Me overdue dikh raha hai jabki inka payment 60 din pehle ho chuka hai ..jisse cibil me mera score babut down hota ja raha h aur iverdue bhi dikh raha hai..please cubil ko turant report karein main yahan par payme6ka proof bhi de rahi hun
                +10 photos
                Aug 7, 2023
                Complaint marked as Resolved 
                Resolved
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                Our team has spoken to you & we believe your concern has been addressed.
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                the executive has called me today and emailed me today and given surety of resolve within few days
                mPokket Complaint Status Update [ID: 3452291]
                Inbox

                consumercomplaints.in
                4:03 PM (40 minutes ago)
                to me

                Greetings,

                Your complaint has been forwarded to mPokket customer service. You should receive a reply from the company representatives within several days.

                Please login to your account to view and update the status of your complaint.
                To view your complaint on ConsumerComplaints.in click here

                We sincerely hope your issue will be resolved as soon as possible!

                Kind regards,
                ConsumerComplaints.in Team
                We are here to help
                Reply
                mPokket Complaint Status Update [ID: 3452291]
                Inbox

                consumercomplaints.in
                4:03 PM (46 minutes ago)
                to me

                Greetings,

                Your complaint has been forwarded to mPokket customer service. You should receive a reply from the company representatives within several days.

                Please login to your account to view and update the status of your complaint.
                To view your complaint on ConsumerComplaints.in click here

                We sincerely hope your issue will be resolved as soon as possible!

                Kind regards,
                ConsumerComplaints.in Team
                We are here to help
                Reply
                Our team has spoken to you & we believe your concern has been addressed.
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                Not updated yet pathetic going to bring RTI against mpokket and cm helpline the RBI...very pathetic

                Kindly submit the detail of closed ac more than 60 dats - Comment #4115880 - Image #0
                Kindly submit the detail of closed ac more than 60 dats - Comment #4115880 - Image #1
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                Thanks for your confirmation & we believe your concern has been resolved.
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                  L
                  Lipsss001
                  Jul 17, 2023
                  Sep 20, 2023
                  This thread was updated on Sep 20, 2023
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                  Resolved

                  Address: india

                  Please active dnd on my number...Please do not call me
                  Jul 17, 2023
                  Complaint marked as Resolved 
                  NA, issue resolved, do not call me
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                  Thanks for your confirmation & we believe your concern has been resolved.
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                  Thanks for your confirmation & we believe your concern has been resolved.
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                  Thanks for your confirmation & we believe your concern has been resolved.
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                    V
                    Vikiq
                    Jul 17, 2023
                    Sep 22, 2023
                    This thread was updated on Sep 22, 2023
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                    I've taken a loan of amount 8, 000/-, now the mpokket is forcing me to pay the total amount of around 15000/-.
                    As i'm being a student cannot pay the total stated amount, where i could wish you to settlement in regarding .
                    Jul 20, 2023
                    Complaint marked as Resolved 
                    Complaint under osm scheme RBI, mpokket grievance contacted me and resolved
                    View replies
                    Please DM us your registered number & we would certainly help you.
                    Reply
                    Vikiq's [Complaint's author] reply, Jul 20, 2023
                    Its resolved by grievance office
                    Please DM us your registered number & we would certainly help you.
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                    Our team has spoken to you & we believe your concern has been resolved.
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                      AbhishuAbhi
                      Jul 16, 2023
                      Feb 9, 2024
                      This thread was updated on Feb 9, 2024
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                      Resolved

                      I am not able to add my bank account in this app. I opened this app for the first time, even though i cant add my bank account. They say this account already exist.
                      +1 photos
                      Mar 11, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 09, 2024
                      mPokket Customer Care's response                       Hi AbhishuAbhi,

                      As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

                      Regards,
                      Team mPokket.
                      View replies
                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                      Our team has spoken to you & we believe your concern has been addressed.
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                      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                      Our team has spoken to you & we believe your concern has been addressed.
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                      Our team has spoken to you & we believe your concern has been addressed.
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                      Our team has spoken to you & we believe your concern has been addressed. Therefore, we would request you to mark the complaint as resolved.
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                        AbhishuAbhi
                        Jul 16, 2023
                        Feb 9, 2024
                        This thread was updated on Feb 9, 2024
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                        Cant make a bank account

                        I downloaded mpokket for the first time. And how while adding a bank account to get my loan amount, the app shows this account already exist. Due to this i am not able to add my bank account in mpokket and take the loan received to me....
                        +1 photos
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                        janmejaya pradhan
                        Jul 15, 2023
                        Sep 20, 2023
                        This thread was updated on Sep 20, 2023
                        Resolved
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                        Resolved

                        Website: Mpocket loan app.

                        I have availed the loan of Rs.16K from Mpokket. Due to the Job layoff and family problems couldn't able to clear the loan. I asked Mpokket representative and sent email 2 months before to settle the loan. I'm ready to settle the loan amount by arranging of 16K which I have taken. Also i have asked for penalty waiver but they are not ready to give penalty waiver and now they are asking me to pay 23K. I still did not get the Job and struggling to survive on daily basis. But with this harassment I cant survive also. Please help me to settle the amount or help with penalty waiver.

                        User: Janmejaya Pradhan
                        Mobile No: [protected]
                        Jul 19, 2023
                        Complaint marked as Resolved 
                        Mpokket team has responded on my mail also called me and provided me a proper resolution which I needed... thanks to mpokket team.
                        View replies
                        Our motto is to understand & assist our valued users & we never condone any inappropriate activity which might lead to such thoughts. We apologise in case you had any issues & we request you to DM your registered number & we would get in touch to help you.
                        Reply
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                        Reply
                        Our team has spoken to you & we believe your concern has been addressed.
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                        Our team has spoken to you & we believe your concern has been resolved.
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                        Thanks for your confirmation & we believe your concern has been resolved.
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                          janmejaya pradhan
                          Jul 15, 2023
                          Sep 22, 2023
                          This thread was updated on Sep 22, 2023
                          Resolved
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                          Resolved

                          Website: Mpokket loan app.

                          I have availed the loan of Rs.16K from Mpokket. Due to the Job layoff and family problems couldn't able to clear the loan. I asked Mpokket representative and sent email 2 months before to settle the loan. I'm ready to settle the loan amount by arranging of 16K which I have taken. Also i have asked for penalty waiver but they are not ready to give penalty waiver and now they are asking me to pay 23K. I still did not get the Job and struggling to survive on daily basis. But with this harassment I can't survive also. Please help me to settle the amount or help with penalty waiver.
                          Jul 19, 2023
                          Complaint marked as Resolved 
                          Mpokket team has responded on my mail also called me and provided me a proper resolution which I needed... thanks to mpokket team.
                          View replies
                          Our motto is to understand & assist our valued users & we never condone any inappropriate activity which might lead to such thoughts. We apologise in case you had any issues & we request you to DM your registered number & we would get in touch to help you.
                          Reply
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          Reply
                          Our team has spoken to you & we believe your concern has been addressed.
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                          Our team has spoken to you & we believe your concern has been resolved.
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                          Our team has spoken to you & we believe your concern has been resolved.
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                            J
                            janmejaya pradhan
                            Jul 15, 2023
                            Sep 28, 2023
                            This thread was updated on Sep 28, 2023
                            Resolved
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                            Resolved

                            I have availed the loan of Rs.16K from Mpokket. Due to the Job layoff and family problems I couldn't able to clear the loan. I asked Mpokket representative and sent email 2 months before to settle the loan. I'm ready to pay the loan amount by arranging of 16K which I have taken. But now they are asking me to pay 23K. I have asked also for waiver but they are not ready to give waiver. I still did not get the Job and struggling to survive on daily basis. But with this harassment I cant survive also. Please help me to settle the amount which I had taken.

                            User: Janmejaya Pradhan
                            Mobile No: [protected]
                            Jul 19, 2023
                            Complaint marked as Resolved 
                            Mpokket team has responded on my mail also called me and provided me a proper resolution which I needed... thanks to mpokket team.
                            View replies
                            Our motto is to understand & assist our valued users & we never condone any inappropriate activity which might lead to such thoughts. We apologise in case you had any issues & we request you to DM your registered number & we would get in touch to help you.
                            Reply
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            Reply
                            Our team has spoken to you & we believe your concern has been addressed.
                            Reply
                            Our team has spoken to you & we believe your concern has been resolved.
                            Reply
                            Mpokket team has responded on my mail also called me and provided me a proper resolution which I needed... thanks to mpokket team.
                            Reply
                            Our team has spoken to you & we believe your concern has been resolved.
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