mPokket Complaints & Reviews

I had availed loan from Mpokket when i was a student, when i was unable to pay i reached out to Mpokket regarding extension and they agreed verbally over an email, and later after three days started calling my reference numbers and harassed them to pay on behalf of me, we later failed a case with the nearby police station and the calls stopped and when i contacted them back they didn't care to reply back. Now they started emailing with a threaten to put my job at risk, later after a long conversation with 12 different employees for 180 hours, one of the supervisors agreed to waive the fine amount and agreed to share a link to repay in full, I did as a good customer and was happy my loan was closed, but i started getting calls again and when i emailed back to the same email thread no replied, now customer call centre support team leader, Mhd Saleem(sorry if the name is not spelled right) claims there is no such supervisors team, now asking to repay the due amount with extra charge's, i am not willing to pay more and if there is such team called supervisors, let them handle and get it resolved,

I have taken the loan form Mpockt. And i have paid all the loan amount with all interest and dues . But still they didn't provide me with the NOC of the laon repayment. And just give tax receipt for the repayment mentioning just repayment fees Rs. 1.7 where as my loan amount is different. Not mentioning any information about loan amount and interest dues on the receipt.

[IMPORTANT] My phone number linked to my Mpokket account has been lost. And now I can not even login to my account.
Though I have complete access to the gmail account linked to that account but still can't login as it only accepts phone number as a method of login.
I have all my documents attached to that account like pan card, video kyc, other all kyc details.
Kindly delete that account or help me recover it. As it can...

I paid all my dues In the month of July 2023, till now it's showing active status in my credit report and I didn't received NOC for that payment please look into this, I had very low credit due to mpokket
My reg.no : [protected]
Contact.no : [protected]

Sir, mam my account is blocked due to no longer acess now I am back to use my mpocket so I am kindly requested to sir, or mam please active my account.
My mob- no= [protected]

I have taken a loan on mpokket and i eas paying dues properly but since 4 months in unable to pay due to unemployment but u guys are charging more interest in which I am unable to pay kindly give me time

I have made a payment yesterday for INR 2144, amount got deducted from my account, however, in your app, its not updated and it got failed.. I tried calling to customer support, also sent email but no response yet.

Please check and update.
Contact No : [protected]

I have been using mpokket for 3 years now and been a loyal in paying off the loan in time. But for some personal issues and changing of phone I could not pay my loan in time for the past 10months now. I have taken 10, 600 but now they have send me a legal notice asking for 21, 200 to pay. Which I can see tremendous change in interest in these few months. So I kindly beg of you to waved off some interest / penalty charges and don't send any legal notice. I will make sure to pay all these dues by the end of this month.

I have made repayment of 2073 through phone pay on September 1st and it showed failed but my money debit from account and not refunded till now and I have raised ticket also no response from them and daily 2 3 people calls and i have informed same to them but they have not cleared it yet.

I am mpokket since long time and always paid the loan but the loan which I took last year was unable to pay due to major heart attack of my husband where our medical got lapsed and I was jobless ...by that time I had paid almost and 8000 was remaining . In month of Jan I spoke to grivenance team and told them situation right now 8000 amount became 17700 which I a I'm not currently in situation to pay such amount.and that time also I had asked as they gave time that my intereste and penalty they said won't be high ..and after having conversation with me they called my mom and send her msg which is not correcr ...I request to take action on the one who send and I can pay 8000
Registered mobile number - [protected]
Name- jeena Sunil
Pls waived off my late fee

I am not able spend money for my daily needs that is why I took money from mpokket due to nonpayment of money they have increased the amount almost to double which is very difficult for me to pay I request some action to be taken regarding same I wish mpokket to take necessary steps .

I have taken 10000 loan now it is 22400 I didn't have money to pay so I will case on mpocket

I mistakenly created account on mpoket and I want to delete my account permanantly.

Dear Sir/Madam,

I hope this letter finds you well. I am writing to address a pressing issue I have been facing with my MPokket account, specifically concerning the exorbitant interest charges that have accrued on my outstanding balance. My registered mobile phone was stolen, and my SIM card was also taken, which has made it impossible for me to access the MPokket app and my personal banking services.

My registered mobile phone was stolen on [Date], rendering me unable to use my MPokket account or access any banking services associated with it.

The stolen mobile contained the SIM card I had registered with MPokket, which made it impossible for me to receive important notifications or access my account securely.

Following the incident, I promptly contacted MPokket's customer support team via email at [protected]@mpokket.com on 20th Aug-2023, explaining my situation and requesting assistance.

Regrettably, despite my multiple attempts to reach out, I have not received any response from your support team regarding my predicament. This lack of communication has left me in the dark about the status of my account and has resulted in a significant discrepancy in my outstanding balance.

I was shocked to discover that my outstanding balance has risen to an astonishing INR 33, 744, when my initial due amount was INR 16, 000. This inflated amount is beyond my means to pay, and I believe it is unjust, given the circumstances I have faced.

I kindly request that you review my case and provide a reasonable solution that takes into account the extenuating circumstances of my mobile theft and SIM card loss. I am willing to fulfill my financial obligations, but I need your assistance to rectify this situation and ensure that the interest charges are fair and justifiable.

I understand that such situations can be challenging to handle, but I am hopeful that MPokket can work with me to find a fair and equitable resolution to this issue. I am committed to resolving this matter promptly and ensuring that my financial obligations are met.

I appreciate your immediate attention to this matter. You can reach me at [protected] or [protected]@gmail.com if you require any additional information or clarification.

Thank you for your understanding and cooperation in resolving this matter promptly. I look forward to a positive resolution and the opportunity to continue a mutually beneficial relationship with MPokket.

Regards
Rahul Patil
[protected]

I am your old customer long back didn't paid my loan due of 15000/- on time but i requested your team for settlement they didn't accepted my proposal but few days back I got a legal notice for you for payment of 41300/- i am not able to pay that amount and not supposed to bare your high interest charges i kindly requested you for the settlement of my loan for principal amount of 15000/- only. I am supposed to pay that amount in 3 emi not...

I want to repay my loan amount of total Rs 6000 but unfortunately the interest rate is high and now i had to pay 12880 rupees which is not affordable for me i was unemployed due to studies this whole time i got a job recently now i want to pay my loan amount, Please wavier off my penalty charges.

I had been using mPokket from last 3 years. I availed 2 loans of ₹2000 each from Mpocket on 2023 Unfortunately I met with an accident the very next month, I suffered 8 fractures on my face both my hands were fractured and suffered blod clots in my brain.And I was bed ridden for 6 months.
I had to take many medical loans to pay the hospital expenses. I can barely use my hands now As I am in physiotherapy. I am unable to pay the penalty charges And request Mpockkt to consider my Situation and allow me to pay only the amount that I have taken. I can submit the hospital documents and photos if needed.
Please don't take legal action against me as I am in a very bad condition right now and allow me to recover fast And step into my normal life.

Hello i want to close my mpokket account and i cleared all my dues
But there is no option to delete account in mpokket
So i tried calling and mailing you..but no response from your end

I have taken a loan of 11500 7 months ago and now they are asking to pay 22600.I was unable to pay due to some problems in these 7 months.But now I can pay some amount and I request you to waive off some interest and donkt send any legal notice and please contact me on WhatsApp because I have tried to send mails regarding this issue but no reply has got by them

Hello sir I have a good relationship with mpokket I repay the amount time to time but last 6 months due to recession I lost my job, I am unable to repay the amount so pls waive off my charges i will repay the amount