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mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1277
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mPokket reviews & complaints page 17

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G
gnanesh guptha
Sep 26, 2023
Sep 26, 2023
This thread was updated on Sep 26, 2023
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Mpocket pls provide me no due certificate .in 2023 September I have paid the amount of 19021 rupees . Worst customer support ever . It is very difficult to get java o contact with mpocket .my phone number is [protected] and my gmail is [protected]@gmail.com
Sep 26, 2023
Complaint marked as Resolved 
My issue got resolved thank you mpocket
Our team has spoken to you & we believe your concern has been resolved.
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    K
    kottha narayanarao
    Sep 25, 2023
    Sep 25, 2023
    This thread was updated on Sep 25, 2023
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    Resolved

    Address: Deputy Tahsildar Meliyaputti

    U are eligible my loan but not approve many days over please approve sir
    Sep 25, 2023
    Complaint marked as Resolved 
    not resolve sir please help me sir
    Hi Narayanarao,

    Please DM us your registered number explaining your issue in detail & we would certainly help you.
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      S
      Saksham Rai
      Sep 24, 2023
      Sep 25, 2023
      This thread was updated on Sep 25, 2023
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      Earlier my credit limit was 10000
      But after repayment it reduced to 0
      Kindly Increase it
      +4 photos
      Sep 25, 2023
      Complaint marked as Resolved 
      Hi Saksham,

      Our team has spoken to you & we believe your concern has been resolved.
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        S
        Sep 24, 2023
        Feb 7, 2024
        This thread was updated on Feb 7, 2024
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        Address: Dijubasti, Amoni Nagaon Assam

        Yesterday i have checked my cibil score where i found some loan transactions in mpokket application but i didn't take a single loan from this app, some different persons address and mobile number is showing attached to my pan card, please change details and remove those transactions from my cibil account it's making my credit score low.
        Please update the CIBIL report and remove the other person transaction from my report.
        My personal permanent mobile number is [protected] and address is Dijubasti, Amoni, Nagaon, Assam-782138
        Thanking you.
        +2 photos
        Mar 10, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 07, 2024
        mPokket Customer Care's response
        Hi Sir

        Our team has spoken to you & we believe your concern has been addressed.

        Regards,
        Team mPokket.
        Our team has spoken to you & we believe your concern has been addressed.
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          A
          Ankit7294
          from Muzaffarpur, Bihar
          Sep 23, 2023
          Sep 27, 2023
          This thread was updated on Sep 27, 2023
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          Address: Akharaghat ,nazipur, Bank cloni, Muzaffarpur, Bihar

          My account is not approved.
          Not showing in my profile to make a vedio.
          Sep 29, 2023
          Complaint marked as Resolved 
          Hi Ankit7294,

          Please DM us your registered number explaining your issue in detail & we would certainly help you.
          Hi Ankit,

          Our team has spoken to you & we believe your concern has been resolved.
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            T
            Tarun Naidu4321
            from Hyderabad, Telangana
            Sep 22, 2023
            Feb 9, 2024
            This thread was updated on Feb 9, 2024
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            I’ve been receiving calls and messages from Mpokett for a loan repayment, I have never taken any loan from Mpokett and haven’t authorised anybody to use my number as reference and my name is not Jason, do not call me or send messages in the future and will also never prefer your services !
            +1 photos
            Mar 11, 2024
            Complaint marked as Resolved 
            Verified Support
            Feb 09, 2024
            mPokket Customer Care's response
            Hi Tarun,

            Please DM us your number explaining your issue in detail & we would certainly help you.

            Regards,
            Team mPokket.
            Please DM us your registered number explaining your issue in detail & we would certainly help you.
            Please DM us your registered number explaining your issue in detail & we would certainly help you.
            Hi Tarun Naidu,

            Please DM us your number explaining your issue in detail & we would certainly help you.
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              S
              Swathi2804
              from Bengaluru, Karnataka
              Sep 22, 2023
              Feb 7, 2024
              This thread was updated on Feb 7, 2024
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              Hi
              I'm swathi I have cleared all my loans that was taken in mpokket loan app and stil now I didn't received any noc form it's almost 1 month as over that I have cleared all my dues and they are not responding to my mails and calls and message and it's effecting my civil I'm unable to take loans. Please help me with this.
              Sep 22, 2023
              Complaint marked as Resolved 
              I have received my noc
              Verified Support
              Feb 07, 2024
              mPokket Customer Care's response
              Hi Swathi,

              Our team has spoken to you & we believe your concern has been resolved.
              Hi Swathi,

              Our team has spoken to you & we believe your concern has been resolved.
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                S
                Swathi2804
                from Bengaluru, Karnataka
                Sep 22, 2023
                Feb 7, 2024
                This thread was updated on Feb 7, 2024
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                Hi
                I'm swathi as i mentioned stil now I didn't received any noc form form mpokket loan
                And I have cleared all my loans and dues on 2nd sep 23 .I have done so many mails and message to them they are not responding to any calls or msg and mails .and it's effecting my civil and I m unable to take any loans due to this problem. I kindly request u to help me with this.
                Sep 22, 2023
                Complaint marked as Resolved 
                I have received my noc
                Verified Support
                Feb 07, 2024
                mPokket Customer Care's response
                Hi Swathi,

                Our team has spoken to you & we believe your concern has been resolved.
                Hi Swathi,

                Our team has spoken to you & we believe your concern has been resolved.
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                  Abhi8688397
                  Sep 21, 2023
                  Sep 22, 2023
                  This thread was updated on Sep 22, 2023
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                  Dear sir,

                  I have taken the loan, due to some reason my payment has been delay after I received call from Mpokket team then I arranged the amount make the payment as per guidance of customer care..
                  That time app was not working customer care guide me told your payment will reflect in app within 2-3 days
                  After that I delete the App I didn't check in app.. I didn't receive any call or msg or mail from Mpokket team last one year..
                  Today they called me they are Harassing my self to make payment... Pls help and save me.
                  Currently I'm student my education loan is going on..

                  Dear Mpokket team pls help.
                  Phone No. [protected]
                  [protected]@gmail.com

                  Regards
                  Abhishek mishra
                  Sep 22, 2023
                  Complaint marked as Resolved 
                  Okay thanks sir, supporting me
                  Hi Abhishek,

                  Our team has spoken to you & we believe your concern has been resolved.
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                    Abhi8688397
                    Sep 21, 2023
                    Sep 23, 2023
                    This thread was updated on Sep 23, 2023
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                    Dear sir/ mam,

                    I have taken loan last year may 2022..due to some reason my payment has been delay, I received call from Mpokket that time i was not able to pay payment through Mpokket app then customer care guide me and provide me bank details for make payment I make payment and share the details to him, he told me your payment will reflect in App within 2-3 days after that I delete my app..
                    I didn't receive any call and msg from Mpokket so I thought payment has been done..
                    After one year today I received call from Mpokket team she told me your payment is pending kindly make payment I checked in app still payment is pending..
                    She told me, fraud has been done with you..
                    I don't know what happened with me..
                    She told me if you will not make payment we will call you reference no.
                    Kindly help me to resolve my issue and check..
                    Kindly waive my penalty I'm ready to settle loan from app..
                    Pls waive my penalty..
                    My conditions is very poor I left my job currently I'm study on loan
                    Pls help 🙏

                    Regards
                    Abhishek mishra
                    Sep 22, 2023
                    Complaint marked as Resolved 
                    Okay, thanks sir supporting me
                    Verified Support
                    Sep 23, 2023
                    mPokket Customer Care's response
                    Hi Abhishek,

                    Our team has spoken to you & we believe your concern has been resolved.
                    Hi Abhishek,

                    Our team has spoken to you & we believe your concern has been resolved.
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                      R
                      ridip95
                      Sep 20, 2023
                      Feb 7, 2024
                      This thread was updated on Feb 7, 2024
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                      I have paid all my loans many months ago but a loan is showing open and effecting my cibil.
                      Sep 22, 2023
                      Complaint marked as Resolved 
                      Thank You Mpokket for resolving my issue.
                      Verified Support
                      Feb 07, 2024
                      mPokket Customer Care's response
                      Hi Ridip,

                      Our team has spoken to you & we believe your concern has been resolved.
                      Hi Ridip,

                      Our team has spoken to you & we believe your concern has been addressed.
                      Hi Ridip,

                      Our team has spoken to you & we believe your concern has been resolved.
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                        Pavannani414
                        Sep 20, 2023
                        Feb 7, 2024
                        This thread was updated on Feb 7, 2024
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                        I have settled an payment on July 2020. At that time due to my financial crisis and Covid I couldn’t pay the total amount and I requested and settled but NOC was not given to me and I’m facing issues now when I’m trying to get Credit card. Please give me NOC as soon as possible.

                        Name : G Pavan Kalyan
                        Mobile: [protected]

                        Thank you
                        Sep 21, 2023
                        Complaint marked as Resolved 
                        Thank you so much for contacting and the issue was resolved.
                        Verified Support
                        Feb 07, 2024
                        mPokket Customer Care's response
                        Hi Pavan,

                        Our team has spoken to you & we believe your concern has been resolved.
                        Hi Pavan,

                        Our team has spoken to you & we believe your concern has been resolved.
                        Hi Pavan,

                        Our team has spoken to you & we believe your concern has been resolved.
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                          K
                          Kshitij ohol
                          from Mumbai, Maharashtra
                          Sep 18, 2023
                          Feb 7, 2024
                          This thread was updated on Feb 7, 2024
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                          Resolved

                          They are not providing the Noc letter

                          I have contacted them and shared the mail too their associate says we dont permanently close the account but we can deactivate it and they say m pockket does not provide noc their repayment slip are the noc please take action against this I have paid the loans 6 months before and still it shows on cibil and they are not providing the noc...
                          +1 photos
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                          Joan’s
                          Sep 17, 2023
                          Feb 9, 2024
                          This thread was updated on Feb 9, 2024
                          Resolved
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                          Resolved

                          I lost my sim and phone still they are putting 17k 18k for just 9k
                          Loan . I understand i need to
                          Pay fine but this is tooo much. I lost my brother recently and i cant pay this much .
                          I am
                          Going for a cyber case im filing a case
                          Mar 11, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 09, 2024
                          mPokket Customer Care's response
                          Hi Sijol,

                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                          Regards,
                          Team mPokket.
                          Hi Sijol,

                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                            S
                            Sijol
                            from Bengaluru, Karnataka
                            Sep 17, 2023
                            Feb 9, 2024
                            This thread was updated on Feb 9, 2024
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                            Resolved

                            I have lost sim and phone i couldnt repay back. My brother died recently and i m really financially down . I need to pay 9k back and now its showing 17k . I cant pay that much. Also pls send me link to repay i donot want more interest. Im not able to login since i lost sim and phone please kindly help
                            Mar 11, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 09, 2024
                            mPokket Customer Care's response
                            Hi Sijol,

                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                            Regards,
                            Team mPokket.
                            Hi Sijol,

                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                              M
                              Mazada
                              from Nagaon, Assam
                              Sep 16, 2023
                              Feb 9, 2024
                              This thread was updated on Feb 9, 2024
                              Resolved
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                              Resolved

                              Paid all dues but still affecting my CIBIL Score
                              I have paid my all loans, but its still showing outstanding/Pending while checking my Credit score, my credit score going down day by day,
                              Ph: [protected]
                              Mail id: [protected]@gmail.com
                              +1 photos
                              Mar 11, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 08, 2024
                              mPokket Customer Care's response
                              Our team has spoken to you & we believe your concern has been resolved.
                              Verified Support
                              Feb 09, 2024
                              mPokket Customer Care's response
                              Hi Mazada,

                              Our team has spoken to you & we believe your concern has been resolved.

                              Regards,
                              Team mPokket.
                              Hi Mazada,

                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Our team has spoken to you & we believe your concern has been addressed.
                              Our team has spoken to you & we believe your concern has been resolved.
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                                M
                                Mayank Jadeja
                                Sep 15, 2023
                                Oct 13, 2023
                                This thread was updated on Oct 13, 2023
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                                Resolved

                                Loan is still active

                                I have paid all my dues but my loan is still showing active. kindly close it asap....
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                                B
                                Bharathr02
                                Sep 15, 2023
                                Sep 18, 2023
                                This thread was updated on Sep 18, 2023
                                Resolved
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                                Resolved

                                Delete my number as alternative number

                                Dear team

                                As I above mentioned in the subject My name is Bharath, mpocket customer service executive calling from last 2months for repay due amount but I never taken loan from them side and they saying different name called 'Irfan' and I don't know who he is? They said in that account I'd my number is there, I don't know how it goes. Kindly remove my number in that account.

                                Thank you...
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                                Palagiri sandeep
                                Sep 15, 2023
                                Sep 18, 2023
                                This thread was updated on Sep 18, 2023
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                                Resolved

                                I have paid all the loans. There is no pending payments now. But it shows in my cibil statement that the loan is still active like that. Please close that and provide me the NOC ( No Objection Certificate ). I need to apply for my personal loan. I am in need of that certificate compulsorily please give the NOC certificate. Please contact me or share your customer care number
                                Sep 18, 2023
                                Complaint marked as Resolved 
                                Hi Palagiri sandeep,

                                Please DM us your registered number explaining your issue in detail & we would certainly help you.
                                Hi Palagiri sandeep,

                                Our team has spoken to you & we believe your concern has been resolved.
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                                  Palagiri sandeep
                                  Sep 15, 2023
                                  Sep 18, 2023
                                  This thread was updated on Sep 18, 2023
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                                  Resolved

                                  I have cleared my all loans please provide NOC and clearence certificate
                                  Sep 18, 2023
                                  Complaint marked as Resolved 
                                  Hi Palagiri sandeep,

                                  Please DM us your registered number explaining your issue in detail & we would certainly help you.
                                  Hi Palagiri sandeep,

                                  Our team has spoken to you & we believe your concern has been resolved.
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