Mswipe Technologies Complaints & Reviews

I signed up for an Mswipe Mobile POS solution in November, 2016 to use for an event. After the event completed in December 2016, I called their customer care and asked them to cancel my account.
The customer care executive informed me that they would have someone contact me to take the matter forward. No one came at the time, and due to complete non-usage of the machine (records can be checked) I forgot about this.
Now in 2021 I'm suddenly getting calls from their thuggish customer care executives demanding I pay the pending monthly charges accruing since then. They have been calling me non-stop and even tried to waive off the amount.
Apparently the cancellation requires some paper from them, but how am I supposed to know this? Should your customer care not have informed me at least that more steps are required? Why make claims to handle it and then forget it and then try to blame the customer?

The amount aside, the attitude of their customer care is terrible. Why was such action not taken once I submitted my cancellation request? Why was there no follow up then? Why should I pay for a machine I cancelled and have not used in the last 4 years?

Signing up with them was a big mistake that I still seem to be paying for now. I want this harassment to stop immediately. I don't use your machine at all and you may send someone to retrieve it, but I will not pay for charges based on your company's incapacity to do it's job.

Hi,
I cancelled myswipe machine 2 years back, but suddenly charges applying in my bank account auto debited money. Plz check one time and clear that problem.

I am booked 2 nos (Vinayaga Agency and Natarajan Industries) machine date 21/01/2021 still date not supply no response your sales persons (pooja umanabadkar [protected] & Rrohit kanawaja cell [protected])

I have swiped 50K and 25K from Mswipe, i need statement immediatly.
but no one is bothered to responent.

please do needfull

Nearly past one month our mswipe machine is not working. Complaint was taken and a technician contacted twice but no response from him. Again a person from mswipe contacted I told him already complaint was launched but no response. Again 3rd person cald yesterday while talking the mobile got disconnected, I couldn't contact her again. My contact number [protected], KVR GUEST HOUSE Villupuram.

To helpdesk

Hi there,
I am previous employee of shri retails.
Our registered number is
[protected].
From 3 to 4 days i am getting calls from m swipe customer executive to transfer the money of amount 2000 rs to his google pay number. He told me his name is saurav.
He is even calling me from his personal numbers.
I have told him nicely that we cant be transfer the money as our bank account is closed also i dont have access to transfer the money to his account. And i am not liable to give any money as it was frenachise outlet.
He told me he mistakenly transfer the money at the month of November 2020
I dont know anything about that as i have not access to the bank accounts.He is constantly calling me and threatening me to transfer the money. He is literally abusing me.
I have asked him to raise the legal dispute against our company. M swipe stupid employee is threatening me to transfer the money to google pay saurabh. I have all the call recordings of him. Also we dont have any outstanding amount of the m swipe rental or anything.
The following are the numbers from which is threatening me.

[protected]
[protected]
[protected]
[protected]

Please take the action against these type of guys.

Dear sir, we are using your swipe machine for our collection from our customers for the last 2 years. For the month of december 2020, you have raised your service bills in our favour and till date you have not filed your gstr-1 for the said month. Due to this, we are unable to take input tax credit in our account. So, please arrange to file your gstr-1 return for the month of december 2020 and january 2021 before the due date of today. If you will file the same after the due date, then we have to wait till your filing of gstr-1 to take gst input tax credit.

Hello

I have surrendered the mswipe machice and also closed the mswipe account in the year November 2017.

Even after repeated calls to the mswipe still they are debiting the amount from my bank account. I got frustrated due to this every month i am debited RS.300 and Rs.54

ACHD-TP ACH MSWIPE TECH[protected] Rs.54
ACHD-TP ACH MSWIPE TECH[protected] Rs.300

Kindly reverse all the amount which has been debited from my account every month from Dec 2017

I have informed the sales person to cancelled the mswipe machine before 1 year. But till now amount Rs.472 auto debited from my account.
My Name is D.Gopi [protected]..

Hi,

There has been issue with QR sale option on device not working from the day of the installation. There were multiple ticket raised in past but no resolution provided till date. Instead of providing the service, everytime the customer need to follow up issue and whenever we call the support contact no, they try to escalate the issue to senior but no resolution is provided.

The ticket tbk[protected] has been raised on 2nd Feb 2021, but till date no resolution has been provided. If we are not getting the services, please take back the device and refund the amount.

Sir dated 02/02/2021 swipe card 20000 but amount transfer my account txn id tbk[protected] pls reffer and transfer immdiately

Yester i swpied 13500, the have given to me 12598, its debit card. why they charged more

Money debited from your payment gateway while purchasing from flipkart. money was deducted from my bank account but it never reached flipkart. Payment was done using UPI from Phonepay.
Ref no[protected]
Phonepay transaction id T2101281218179099768221. Please refund the money.

I have made a transaction worth 73, 000 on 4th January 2021 . My registered mobile number with mswipe is [protected]. I have not received the amount from mswipe till date, the transaction was done on 4th of January, it is more than 20 days . I have mailed them my bank account statement with A/C NO, IFSC code with bank manager’s seal & Signature multiple times since 4th January to till date, but they say your bank details is wrongly updated . I have visited queens road branch Bangalore and met Somashekar and enquired but still nothing is happened. He ask for bank statement with bank manages seal and signature again, we have given it, but till date even he didn’t say the reason why it has not done . We are eagerly waiting for the payment. We have swiped it for medical emergency but even after 20 days we have not got . We are Help less even after visiting their branch .

Coled masin

Swipe machine not working

Hello Team,

On 17th Dec we made 2 transactions of 25 and 30 thousands. The amount got deducted from customer's account but yet not received at our end. It's been more than 30 days and we have to suffer a lot because of this delay. Who will take the responsibility for this?

17 Dec

MSW*SATDEV ENTERPRISES PUNE

₹ 25, 000.00
DOING BUSINESS AS
SATDEV ENTERPRISES

PROCESSED ON
19 December, 2020

REFERENCE NUMBER
AT203540008000010117498

17 Dec

MSW*SATDEV ENTERPRISES PUNE

₹ 30, 000.00
DOING BUSINESS AS
SATDEV ENTERPRISES

PROCESSED ON
19 December, 2020

REFERENCE NUMBER
AT203540008000010117499

My mventry App no working since 1 month please get update what is the issue,

Dear Mswipe Team,

i have done an transaction of amount 13050 rupees but i can see transaction approved in my application SOA tap but i am checked my Bank account statement but unable to see with an amount of 13050 rupees for that i have send you my Bank statement from the date of transaction[protected] till today's date[protected]

Name = Monu Gurnani
Mobile number = [protected]
serial numner = [protected]

I am sreenath from hyderabad. On 20/3/20 your sales representative came to me and asked me to buy swiping machine then i ordered one swiping machine. ofter paying money there was a problem with my account. your representative said that he would look ofter that ofter 3 months i enquired about the status then he told me there is a problem with your account. then i said i want refund and he said okay till now i didn't received my money. i want my money back ASAP.