Mswipe Technologies Complaints & Reviews

I was DSA-185 (VENDOR) in 2017-18.mswipe higher management told me active some device on our name for demonstration purpose.I have activated some device.but with multiple mail n remider not closing device.even i have left vendor ship in 2018.kindly look into matter.otherwise only option to go RBI ombudsman.as per government of India payment and settlement Act 2007.

Thanks and regards
puja Parasar
[protected]

I hold a swipe machine device of Mswipe Technogies for accepting payments from customers.

On 24/12/2020 and 25/12/2020, I had swiped the payments of Rs. 12000 and Rs.5500 respectively. Usually Mswipe Technologies settles payment the next day but they failed to do so. I called up their customer care and they said that the amount was deducted towards my loan.

In fact, the loan which I had availed was cleared in August 2020 and this was confirmed their team lead of POSLoan (Ms Ashwini Goshi ([protected]). Attached are screenshots of our conversation. The conversations confirm that my loan has been closed in August 2020.

On September 8, 2020, I received a message from Happy Loans (lender of Mswipe Technologies) that there is a pending amount of Rs. 7048. I informed the same to Ms. Goshi and once again she confirmed that my loan was closed on August 19, 2020 (attached is screenshot of her conversation of Sept 8, 2020)

I raised a complaint to Mswipe Technologies and my case was handed over to Mr. Bala. [protected]. It's more that 5 months and he is still not able to settle my case. He has just been giving me vague replies, majority of times ignored my calls and messages and pretended being in meetings.

Today, June 16, 2021, my transactions of December 2020 for total Rs. 17500 is still not settled.

Mr. Bala sat on my case for almost five months, left it unresolved and now he says Mr. Neeraj [protected] is looking into my case.

I called up Mr. Neeraj several times today but he did not reply. I kept calling and finally he answered and said he was in a meeting and would call me back but he failed to call back.

Attached are screenshots of conversation with Ms. Ashwini Goshi confirming my loan account was closed on August 19, 2020, so there is no reason for Mswipe Technologies to hold my transactions of December 2020.

Request you to kindly do the needful.

1st June 2021 I swipe 1100 rupees from my customer...but I checked in my account..amount shows only 450...rest of my amount does not have...

There is unauthorized charges that has been charged from Mswipe Technologies pvt ltd for the last 2 years which we figured out last month.
I had borrowed Rs.10000, and it was deposited in my Karnataka bank account, but the very next day when I checked my account Rs. 5600 was deducted without any intimation or email, when I checked with my bank, I was told that Mswipe Technologies Pvt Ltd. has deducted this money, I was shocked and confused, so contacted my bank manager, with his help I was able to get the ECS report and bank statement of my account and figured out that, there is an unauthorized EMI which is deducted from 2019 September, and the total amount was not 5600 but Rs 10720. I immediately called the helpline number[protected] and we had escalated, but they were convincing me telling we'll offer life time free service instead of refund. But I was clear that am not suppose be charged and there was no reason for them to deduct money from my account, then wrote an email to ([protected]@mswipe.com, [protected]@mswipe.com, and to the CEO manish.[protected]@mswipe.com) and within few hours I received a call from head office and they promised that they will look into the matter, it took more than 2 weeks for them to refund the total amount of Rs. 10720/- and was promised that there won't be any such deductions in future. They acknowledged by email and call. During this 2 weeks period my family and kids had to struggle cause the money I borrowed was to buy grocery. since my business was totally shutdown. However, this month 04/06/20 again they have deducted amount of Rs 4720 without our knowledge and when I checked with my bank it was again Mswipe Technologies Pvt Ltd, wrote email, sent them the statement, called them, but I was told that they will call me, but never received a call from them or a reply for my email. My CIBIL score is very badly affected because of the bounces that has happened due to insufficient funds in my account. I was in a verge of applying loan but now my CIBIL score is affected and for next few years I'll not be able to apply for loan as well, I have no Job, lost my business, unable to pay school fees for my son, am on a survival mode, during this time they have deducted the money and no response from there end..
I Need Help..
I have all the email they sent, complete proof..
Seeking for your help.. as I have to take care of my family..

I have told to stop service last year but no response from mswipe 479 is been deducted every month from my account which is turn into more than 4000 it is a humble request to stop the mswipe account and I want to surrender

I have speak to one of your representative hence he did not reply back...tried to call help desk but it is said that it is not a registered number...I am not using mswipe from last year but I have been charged every month with 479 rs..I want to surrender the service.. please stop deducting money from my account send any of your representative to collect the machine kindly process it fast

Res sir/mam
I void 43700 rs on 26 5 2021
Which is nt back to my customer

Mswipe, My Name is "AYUB KHAN"

26 APRILE KO MAINE APLOGOKA FLPKART SERVICE MAI, INR 23180 PAYMENNT KIYA THA LINK KI JARIYE, LEKIN PAYMENT PROCESSING MAI THA UKSE 10 MINTS BD MERA PAYMENT DEDUCTE HUWA HAI LEKIN MUJE AVI TAK MERA PAYMENT RETUN NEHI MILA HAI. MUJE PAYMENT RETUN SAHIYE .

Transaction ID : IPG[protected]
Payment mood : UPI - Phonepay

My Contact Details : [protected]
[protected]@gmail.com

I have made a payment of Rs. 8150 on 11th May 2021 to a merchant using Mswipe. This payment was done through UPI. The amount got debited from my account but not got credited to the merchant account. In such cases settlement is done within 5-6 working days but it's been 17 days settlement is not done. I tried to contact customer care through all the mediums but didn't receive any response from them.

Hello team,
I have done payment on mswipe qr code transaction settlement done but merchant denying payment received as money debited from my bank account.
My name is sagar shinde my number is [protected]
I have attached transaction screen shot
Merchant is using mswipe pos machine ani qr code I have paid 200 on qr code but merchant denying payment received
Transaction id T2105110846198180395020
11 th may 2021 at 8.46 am
Merchant name bhagatsingh chougule
[protected]
Om adarsha auto services firm name
Merchant address bambavade ratnagiri high way tal shahuvadi dist kolhapur Maharashtra

I made a payment of 3400 rupees for an online product from Ekart on (May 11 2021) using mswipe amazon pay transaction upi. The delivery guy mentioned that the mswipe payment did not reach their account and refused to deliver the item. And didn't return the amount paid. The amount neither processed into instakart nor reverted to my account. Customer care is not at all responding and disconnecting the calls in middle of the conversations

Yesterday, one of my customers swiped an amount of Rs 2, 20, 000 on my POS machine but the amount has been put on hold by Mswipe stating that it is a high value transaction. But before taking the POS machine, I had clearly informed the bank that all my transactions will be of more than Rs 1, 00, 000. Also, yesterday night at 12.20 am the transaction was showing successful and not showing in my hold transaction. Today morning, when I didn't get the money in my account, I called the customer care and shouted, only after that they raised a ticket asking for my invoice copy. Now, when I have uploaded my invoice copy, they are asking me to wait for 72 hours. Why should I wait for 72 hours for my money. This is not acceptable..

I have made a payment through one mswipe link provided by the delivery boy. The money 44999/- has been deducted from my account on 22/04/2021 and was not processed to the seller untill today. I got a sms from mswipe stating that the link sale approved with a link showing the customer copy on 22/04/2021.Next day I gave The delivery boy cash. The money was not reverted back into my account. The customer care people are not even responding to my phone calls.

I have done my payment of 2100 rupees at raj fashion patiala through mswipe. But they have not received payment and amount has been debited from my account.

I ordered iPhone 11 from flipkart on 8th April and it was delivered on 9th April as it was COD the delivery boy gave an sms link to pay for the product which was mswipe (46, 999)I paid and it was debited but it didn't show successful so he took the product back and till now I the money has not reflected on my account as well as flipkart.
Please resolve this issue as soon as possible. Transaction proof given below.

Mswipe is not properly working. sometimes our mswipe is steck by the network problem. now the mswipe is totally not working is completely dead. please contact with our shop as soon as immediartely.

It's been a week since I placed the complaint but there is no response or action taken. I would like to know how many more days should I wait to get my money back?? It's been almost a week and it's not a small amount. So please look into the matter immediately.

Hi,
I still did not receive my refund amount which was deducted on 27th march 2021.
Thanks

I had ordered a phone of worth 18, 999 rupees from mi store and today morning I paid the amount using the mswipe link provided by the delivery service. The amount had been deducted from my account but it was not reflected in their account. Please address the issue as soon as possible. The gpay transaction screenshot is attached below for your reference

I had ordered a mobile from mi store. It was out for delivery today morning and I paid the amount through mswipe. The amount was deducted from my account but it didn't reflect in their account. Hence now I didn't get the mobile but the amount has been paid. Please look into the matter as soon as possible.