Mswipe Technologies Complaints & Reviews

My mswipe machine serial number [protected].

Since dec 2016 i am using mswipe machine, the agreement was for 2 years since the period we had no issue, but after the agreement date the company with out the renewal of the agreement without our notice have transfering the rent, that too not accoording to the agreement.

The customer care toll free number did not give the accounts descrepancies details, they always said that only 3 months data is available with them, but no representatives turned out after the agreement period.

When i took the pass book entries i was shocked by the illegal transfer of funds from my account not as per agreement, i closed my establishment on july 2018 but agreement period was for 2 yrs that was ending on dec 2018.

I have send the mails to [protected]@mswipe.com for the mis use of my accounts and for the surrender of the instrument on 5th oct 2020 and 14th oct 2020 but no one turned out.

After i made immence pressure on my banker corporation bank kushalnagar who mediated for the instrument, the representative turned in but have no uninstallation form or proper id or authorization for collecting the instrument.

I have spoke with mr madhesh crm team about the same on 06.02.2020, he had asked me the details and i have send the same on whatsup number.

Please ask them to honour the charges as per agreement and take the instrument by sending proper id with their representative.

I have faced torture from the company mentally all these days, please take severe action to the concerned person and oblige.

Dhanyavad

For patanjali arogya kendra

B amruth raj

Im trying to get in touch with mswipe team to 23rd of jan. But they do not respond and no buddy serious about complain.
They were replying 'we have noted your your complain and will refund you with in 48 hours'.
But till date (6/02/2020) no any positive revert from your team.
No buddy pickup my call.

After posloan deduction rest of amt not debit..

Pls resolved as soon as possible

Hi all,
My name is fakir gori running small business in kurla and andheri having two of your machines. My contact number registered with you is [protected].
Last week dated 30th jan you guys has deducted 5000 rupees from my yes bank account.
I want you to return that amount to my account at earliest. I have visited yes bank branch at phoenix mall kurla and they have confirmed that mswipe has charged 5000/-. Why?
I am already not satisfied with your way of handling my daily transaction. Money are not getting deposited into my account on time. Its very long delay in transferring money into my account plus your machine always has network or other issue plus your executive rarely contact me when ever i request. Please call me as soon as possible to confirm my 5000 has been return to my account. Don't force me to take any sort of action against mswipe. Contact number - [protected]
Dont forcde me to return your machine to close my business with mswipe.

I am using mswipe system when they provided me the device they didn't inform of the rental yesterday that was 02 01 2020 at 3.00 pm a card swiped on this machine but balance did not reflect in my account i made a phone call the person who recived phone introduced mr mohamed he told that your swiped amount of ruppe of 2400/ is being de ducted toward the rental is this a fair practice. Without informing the customer sir look into matter and do the needful as soon possible
Thanking you
Syed shahid ahmed
[protected]

Kolkatta 700017

I had requested for the change of bank account against my swipe machine, its being almost 10 days but yet there is no response.
I had already given the required documents on [protected]@mswipe.com as guided by the executive, but yet the request is not being processed.
Its very urgent for me to change the account r else i need to stop using the machine and surrender it.

Sir your fos harjinder singh chandigarh has misguide me he has a two times payment received to my side fist time 2478 online second time 3200 offline after payment he has not picked my call & not answer him kindly return my payment & take some solid action against by harjinder singh it's very bad for company image so kindly request you return my payment & do some solid action against fos harjinder singh chandigarh

I had swipe the coustomer's debit card of rs.100000/- one lakh rupees
On 29/12/2019 but the amount of rupees had not came the my account.
I had provide the all documents to the coustomer care center on email and wattsup up to 3 times but they are not responding our complaint and they are telling your problem will solve in 48 hrs on calls all time.
And they have taken the confirmation also with us to proceed the complaint
But the complaint has not solved the complaint is still pending.

I made two transactions worth 10000 each on 13 jan since then i've called them several times yet they haven't sent me my payment each time i contact them they come up with some new formality. First they said after 48 hr i would receive my payment, since that day they haven't even tried to contact me or the consumer.
I've submitted all the documents and i'd proof they have asked for yet they haven't sent me the payment.
Each time i contact they keep repeating that it would take 48 hr now it's been five days neither they have tried contact me nor the consumer.
Is this what we should expect from your company when we use your product.

I had hardly used the mswipe device for 3 days in september 2017 after which i haven't even touched it.
Despite my constant and tiring requests for wanting to surrender the device, i am still stuck with it.
During my telephonic conversation to the mswipe helpline and customer care numbers, i am very convincingly promised that an executive will come and collect it from my address at my chosen date and time but no one has ever showed up to collect it.
To make matters worse mswipe has been deducting amounts of money from my account every single month starting from 27th march 2018 to the latest being deducted on 17th january 2020, please note without my permission and upon no usage from my end. (Attaching images for reference)

More than rs.13, 000 has been charged from my account to mswipe till date and they will continue to do so until an end is put to this matter.

Please take the device off my hands and i demand a full refund!

Dear ms swipe
We have done qr code based transfer of 15k and 5950 /- 1k thru your ms swipe at bangalore on 28 dec and 3 jan, payment couldn't be credited, we have spoken in length with prakash/ shazad in last 10 days many times, inspite of sending our 3 months kotak bank statement, and your team updating me that next 2 days next 3 days still we have received sms at 6 pm that your 14902 has returned back to our bank due to wrong ifs code, we have send the cross cheque to your whats no. Also for ifs, statement to amanpreet / henpdesk and cbd but to no avail
Name - dr satsangis clinic pvt ltd
Account since 2013
For this we are unable to have bigger transaction thru your ms swipe, we are now trying pine labs or idfc bank wifi machine, if you can rectify and help us you may not loss old client.
Do this asap and call me at [protected] or [protected]

The customer scanned the mqrcode and sent me 5000 the amount has beem deducted from his bank account and has not yet come into my bank account i have sent many emails but not getting proper response and the customer support is telling me that the amount will be refunded to the card holder but why? I have given the goods to them and why would a customer will give me the money back if he gets the refund, what’s the guarantee that the customer will be honest only please send me the amount to my linked account as soon as possible or i will file a complaint against mswipe

Hi team,

My registered no.[protected]. I issue the air ticket for customer and customer swiped the card. The customer actually forget the pin. So, she enter wrong pin twice and in third time it was correctly entered and transaction complete successfully. Now, the amount 49000 rs. Kept on hold. They request invoice and pnr no. I shared the both. Till now the amount is not released. As financially i was suffering lot. What kind of process you are following. Max by monday morning if the amount is not credited. I will take this to legal and social media.

Sir i have pos of mswipe. It is not working for last one month. I have complaint 2-3 times. But no body come to solve.. My registered no. Is [protected].
I also request for qr code. But no body ckme to appear qr code.. I call the serviceman. He said i left the company... The after sale service is very bad of this company... I have mail my complaint many times.. Bt nobody come.

I have submitted all the requested details to [protected]@mswipe.com for activation of international card acceptance, there is no response from, mswipe backend team regarding the same,

I opted mswipe solution especially for my international customers and at the time o providing the terminal they told the service is included

my registered mobile number is [protected]

looking forward to hearing from you
Irphan

I have purchase 3 swap machin rental free and sim chargesh up to free march 2020
In case excees amount debited
27/06/19 rs 12.00
04/07/19 rs 14.00
04/09/19 rs 206
10/09/19 rs 33
01/10/19 rs 413
01/11/19 rs 413
27/11/19 rs 19
02/12/19 rs 118
31/12/19 rs 11.11
01/01/20 rs 118
02/01/20 rs 3.50
03/01/20 rs 4.00
04/01/20 rs 28.00
06/01/20 rs 8.00
08/01/20 rs 13
—
Total amount debite 1413.61
One machin is surender date 15/11/19 mr sudhir ho told me and also customer care told me month nov and dec rent is credit in my account
Sim chargesh is also credit
But stiil is not credit
Thanks and regard
Heda indane
Tilak ward near pandey mahal
Bhandara
[protected]

This card is not my own card. This card is coutomer card. My name is amritpal singh
And coutomer name also amritpal singh
This card is not my own card
I send u to coutomer details adhar card or pan card plz provide me payment
My register phone number is [protected]
My device serial number is [protected]
Plz solve the problem thanks sir, madam

Dear team, i have paid 12036 on december 26 as rent in advance for three years. I have been messaged by miss nidhi gupta on 26 dec that below 2000 on debit card will be not charged any amount but have been charged.90 percent. Have been told by your appointed member a wrong information. Kindly ractify the error at your end. Because the delay in installation is at your and and not from my side so why shall i suffer.
Whereas i have paid the whole amount on 26 th december only.

Regards
Vinay kumar keshari
Hare krishna jewellers
[protected]

Been a merchant for a year and asocoiated with mswipe for last one year.. Of late, there is an issue on amount deduction over each transcations i make with my customers.. Its been 48hrs since i shared my mobile number and device serial number with them on mail for the issue to resolved, yet there is no response from them. I condemn tis and requesting them to relieve me from all sorts mswipe connections.. Kindly take back the device as well...

MERCHANT NAME:- PODDAR CUISINE
TID:[protected]
DEVICE ID:-[protected]
ISSUE RAISED BY ME :- Without Confirmation Advance Rental Charged
CITY:- MUMBAI
MOB:- [protected]
TBK:[protected]
ADDRESS:- MUMBAI MALAD WEST

Kindly Reffund the amount which has been deducted as a Rent Without informing me

Hi team,

This is the 5th time i am facing the issue with the machine. Machine shows the following error "system halt ikek tamper sr 0x00000123". This happens every now and then. Can you please give me a permanent solution as i am really pissed off with this and i might discontinue the services if this persist.

Regards,
Srb collections, salem
[protected]