Mswipe Technologies Complaints & Reviews

I transact 5000 rupees for m/s book my show using mswipe machine, the transaction went successful, but due to some change in plan, book my show people decided to reverse back the transaction, they void/cancelled that using feature of mswipe machine, i received a sms that i will not be charged, but still amount is not refunded back to my account. Mswipe operator present at that time told me this transaction will be back within hours but now 4 days passed.

15/08/2018
Dear Manish,

First of all unneccessary it has charged me after my several email to everybody nobody is reponding to my email
hence I would like to appreciate service of mswipe with notification changing of policy
you have deducted my money

I would like to send you again this email so you can follow up personally as from yesterday I had send 2 emails but I didn't get my refund

back

If it is my mistake you can surely deduct the money I don't want but it is MSWIPE EMPLOYEE MISTAKE and I have to bear it

it is not fair for genuine business and professionalism

I hope You will refund my money after reading the whole converation done between me and mswipe employess
[protected][protected][protected][protected][protected][protected]-

Sameer Sir,

The subjected ME was on zero rental plan with 2.5MDR (which is not working now). However, the merchant was not notified and his rent get deducted.

Hence, I request you for your approval towards rend refund to retain the merchant.

Thanks & Regards
Anju Mandippla
Retention Team
Outlook Logo Black
Mswipe Technologies Pvt. Ltd.
Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai - 400 011

Here asm mr. Venkatagiri control of south india sale. He pushing executive like wrong way of sales. He need a good name of company. Tats why he told to aso. You tell more lies to customer i need only target. Even he getting all aso money like spot incentive. Tea and coffee expenses. If company gives whatever gift he sold to end customers. Employees treated like dogs. They are not fully educated. Everyone finished 10th 12th or degree incompleted. Aso's need salary they have family commitment tats why there are cheating in end of the credit card swipe machine customers but aso salary's hold on every month and giving extra target. If finished extra numbers then only released the salary. Here more then 20 people planing to raise the complaint against sm bharathraj. K and asm venkata giri mswipe technologies pvt ltd.

They are put illegal ssi tats not given by government. They are sign ecs of costumer signature they deducted every month rentel extra amount.

Please do consider mswipe head office owner of manish patel.
Clear the issues.

South indian sale is very worst. Here asm given good target not one customer to be happy of mswipe machine. Solve the corruption of here.

If employees going to raise the labour court its a disgusting of mswipe do consider the issue. Check all money like office rent, eb, internet, spot incentives, office environment cost, chairs include.

I have doing second seller... I have done payment 125000 single shot... But the admin hold the payment. I committed to my dealer next day... As on today customer executive said plz give invoice bill... How we can provide bill per transaction... There are holding amount 72 hrs... How we can do business...

App id: a[protected]

Ticket no ; tbk02185027_high_value

Dear team,
Had done a m-swipe transaction on feb 11th 2018 of amount rs.3, 950/- and it was voided on the same day within 15 minutes of the transaction. I have received both the approved and voided messages. As per the voided/cancelled message, "you will not be charged" so accordingly the amount should get credited back to my account.
Its been 6 hours the amount has not been credited back.

Kindly help in this matter and treat this complaint as urgent and refund the amount back to my account.

The voided/cancelled message was:
Void/cancelled inr 3, 950.00 at m/s r k automobile dt 11/02/18 card xx2167 auth#uni000, you will not be charged.

Thank you.

An amount of 177322 was swiped on 18 th january but till date the amount is on hold. We were asked to submit an invoice which they rejected twice so we god mswipe to either release the payment or transfer back to credit card holder account but even after 25 days it’s not been done. Mswipe is sitting on the money illegally and such companies should not be allowed to operate as they are fraud.
They have no explanation or reason to keep our amount on hold.
We will be moving to consumer court for mental harassment n undue financial loss

My name durai selvam
Mob# [protected]

I have swiped rs.20000 yesterday (05/02/2018) and received payment today (06/02/2018) rs.19138 how many percentage deducted per swipe.

At the time of machine purchased to committed 2% only + gst.

For this very high reduce charges, please check and return the remaining amount or shall i surrender the machine, to check other organization who is give low percentage.

Dear team,
My self kailash chandra owner of feelingsanupam art gallery.
One of your employees mr. Naveen is not a good employee from the costumer.. He is saying again n again i don't have time to come at your gallery because i'm not a servent of yours ratherthan mswip..
This is not a way to talk with the customer again n again..

I would to submit my bank document to mr. Naveen for renew my account again fromcanara bank

If you are not taking any action from him then i would be disappointed from mswip manager and directors also

Here are the cintact details of mr. Naveen ([protected])
Please call him immediately and also inform him how to talk with the because this type of employee are loosing the client after that what client will do.. Client will never call to msweip type of company due to employee missbehaviour

Please take action asap..
After taking deciosion inform me what exactly is going on

Thanks & regards

Kailash chandra
Feelings art gallery (Gift paradies)
Contact no:- +91-[protected]

Complaint from dinesh electronics, madurai. Swipe made on[protected] for rs. 1600/-. Credited in our account only rs. 833/- by m-swipe company instead of rs. 1600/-. Shortage is rs. 767/-.

Swipe made on 03/02/2018 for rs. 1600/- and on 04/02/2018 for rs. 1800/-
And the pending (Previous shortage) amount is 767/-. Total amount to be credited on our account rs. 4167/-.

Today we received neft by m-swipe company for only rs. 1128/- instead of 4167/-. Where is the balance amount.

The balance amount rs. 3039/-. Send the amount immediately

My edc machine is linked to some other company's bank account other than the company for which the documents are provided. I have repeatedly called the customer care number but i am not getting any response or cooperation from them. I have paid the service charges for two years in advance and it has already been a month for which the company has already taken the service charges and i am unable to use the machine to accept payments as the...

This is g and g enterprises,
We are using m swipe pos device for card payments.

As i have billed to my customer on 23/01/2018 of amount rs 70000/-,
As he swiped his card for rs 70, 000/- but the transaction failed again
We swiped rs 49, 000/- plus rs 21, 000/-.

But the same amount you have holded by m swipe, and then contacted customer support team, they
Told that refund to the card holder will happen within 72hrs as same i
Have informed to the customer and collected the cash but still the
Amount not refunded to card holder.

They after two days they asked for invoice for verification, even i shared the invoice by mail then they replied like verification as complicated the amount will get refund by end of the day on 28/01/2018 but still not received any refund.
Again i escalated, now they told like wait for 5 to 6 days.

How can i trust mswipe??

Please don't purchase any mswipe pos devices.. Customer service is too bad.

I was trying to change the Bank account details corresponding to my mswipe device. Dropped a mail to [protected]@mswipe.com with all the necessary details so many times. They dont even have a courtesy to reply to the emails. The sales person who sold this device to us is also not answering the call.If you are not able to complete the request at least tell me the way to surrender the device.

Device id : [protected]...

As someone stole the swiping device from our shop we are helpless and we are getting charged rent for that device every month.. Owing a small grocery we are not able to afford such losses. Kindly terminate the service as soon as possible.. Kindly guide us for the procedure to stop the service.. I dont want the service any more. Contact me as soon as possible..

Your salesperson yadav area officer, made a commitment to deliver machine in 2-3 days and i have made the full payment on 20th jan. He says an engineer will be coming but neither he came nor he called me.. There is no response from your side.
I will take legal action against it if there is no response
Kindly look into the above matter at the earliest

I swipe my customers atm card on my mswipe mpos machine with the ammount of 9000 on 13teen feb 2017 with wide bill no 9284 in my bill book. But still it is 26 jan 2018 i cannot recieve my money back in my account from mswipe. And when ever i tried to call customer care they can only say we accept your complaint and forward to our account department. Bill copies are attached or up loaded with mail so resolve my complaint as soon as possible.
From
Love grover
Grover medical agency
[protected]

We have been using m swipe machine for past 1 year in our office and found it handy and user friendly. Some new employee made a payment through it and logged it out.
Now we are not able to log in in the machine as it shows only one word user.

Though i called at your delhi's land line number for several time but call is not connected anyway.

I request you to look into the matter.

Mswipe

Dear sir/madam

Hi, we are using your facilities r r super market (Mswipe) with registered mobile no ([protected]) from last 2 years and we are happy with your service which your mswipe provided. But, since jan 2017 we have approached to close our service by customer care call and your employee are confirmed for same.

And i would like to inform you that they have deducted 2360.00 inr (Rs. 472*05 month) on dated 06 dec 2017, i am surprised, how can you have deducted amount for which we have already closed services on jan 2017.
After that, we have complained for same but we are not get any kind of response from your employee. From 06 dec 2017 to till date we have taken many follow up for reimburse with complain no. “tbk01164911 “your customer care executive ensure every time that they will collect mswipe machine in 24 hrs. But from jan2017 to till date no one has picked up for same.

Please make reversal as soon as possible

Note: - for your information we have same complain to consumer court

Thank you waiting for your positive response.

Rahul savaliya
Mo no :- [protected]

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ConsumerComplaints.in › Mswipe Technologies › Mswipe Technologies — deactivation and refund money (ecs charges)
[Resolved] Mswipe Technologies — deactivation and refund money (ecs charges)

2 Reviews
Ve Venkatareddydaram on Dec 6, 2017

M SWIPE NO:- MS273153
MOBILE NO:-[protected]

I am already given the complaint, but my status shows resolved still now i am not getting any information regarding refund amount.
Please find the below screen shots for my previous complaint details

PS-Mswipe has got worst customer service.

Sir, i am really tried to give complaining about surroundings my device, but you people's are too stupid you people's has no good communication, so many time i complaining people are saying like i will come within 7working day, but from last month people are no response, this is my last warning before this month or i inform to police. My id no [protected], phulendra medha, bangalore

Hi
We are nepal sweets situated in 16b sarat bose road kolkata 700020
We have a pos machine paytivo 6210.

We have an unsettled amount of around 50000/- (Fifty thousand rupees).
Upon settlement from the swipe machine it is not reflected on our bank.
When we speak to the customer care there is no response.
Upon speaking with sales team they are also unable to help giving some excuse.
Kindly settle the amount asap. The tid of the device is : 0520800m