Mswipe Technologies Complaints & Reviews

We are using pos terminal of mswipe technologies since couple of years.
Earlier all the issues were resolved at one request only.
And refer the company to many more businesses.
We have reuested to update our bank details and same has not been updated.
Facing inconvenient
Sent request on 28th dec 2017. Still the bank details not revised.
Sent all documents reuired. Even sent mail to highest matrix still no reply.
Firm name : goyal agency
Reg number : [protected]
Complaint no. Tbk02012109

To, date 9/1/2018
M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for excess charges in monthly rental

Dear sir,

This is to inform you that we have requested on 30/12/2017 for deactivation of vodafone sim card used for network usage for Mswipe wisepad G2 used by Eye Care Professionals. The mentioned sim card no. [protected] mobile no. [protected], service provider Vodafone. and monthly rental of 50 + taxes was handel over to service personal Mr. Paresh Khale from Mswipe as on 2/1/2018 as per instruction from Mswipe support team. On 4/1/2018 transaction of Rs.3899 was done on mswipe machine and the amount that was credit at bank was Rs.3404 after deduction of Rs.495 towards monthly rent and taxes which was to my surprise not correct and was brought to notice of mswipe customer support immediately as the support team was unable to check the system due to data not updated in their system they asked us to wait till next morning. when we called again on 6/1/2018 for confirmation and the mistake of charging extra was admitted and was assured of refund within 48 hours which should have reached in our account within stipulated time period of 48 hours except sundays and prescribed holidays

But on our enquiry on 9th january 2018 we did not receive any positive response from your side as we did not received the payment by 9th january 2018.

We made various call to customer care department in frustration and had the heated exchange of words with customer care executive, Sandeepa who just banged the phone midway conversation, Similarly the Senior executive Siddhesh also was unable to get us any solution midway disconnected the call on repeated phone calls the phone was finally transferred to Manager Mr. Thokle who asked me to teach us how the system should work and lacked basic etiquette and manners to talk to a frustrated and complaining customer adding to my worry and send me a email (
Dear Sir,

We regret for inconvenienced We wish to inform you that your sim rent refund has been initiated from our end it will get credited asap
Thanks & Regards,
Helpdesk)

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 50000/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice.

For Eye Care Professionals
Avani Barve

I am owner of arihant garment. I swiped customer’s card at 27 dec.2017 amt of 100000/- (One lakh) but you didn’tdeposited this amt on my account. When i call m-swipe call center, he saidthat this is high value amt, so u have to send me invoice of that customer by e-mail and i had send invoiceby e-mail thrw app at 28 dec 2017. After that i wait much time for your answer but i didn’t receive answer, than at 5 jan 2018 i received 1 massage from m-swipe that your hold amt is release than i called your call center that when this amount will deposit on my account, than he said this amt was not approvel for ur account that apporwal is revise to card holder’s account than i asked my customerthis matter than i collect my payment
But next day you deposited this amt on my account with cutting mdr charges so i again called your call center why u cutted mdr charges than he cant give me answer so plz give me my mdr charges revise and
28dec to 6 jan (9dys) interest according 2% per month on my rsbl account other wise i complain at nearest police sataion that u have frauded with me and my company.
Plz give me good result in 48 hours,
Thanks
Arihant garment date-7jan 2018
Alandi road, bhosari pune-411039
Device no -[protected]
Mobile no -[protected]

I have an account with mswipe under phone number [protected].in january 2017, i took a machine from these guys and never used it so i told the sales person to close it in march 2017. He said that he will do the same and not to worry.in november 2017, i applied for 3 devices and paid for them to a sales person from mswipe. Now the fraud game started, these guys deducted my rs 8000 in the month of november to december on the name of rent. When i called them several times, they escalated the issue several times but no response. Then i got a call from retention department who told me that my january rent will be free but now january 2018 rent is also deducted

Myself babulal choudhary proprietor of "sagar novelty, shree krishna nagar, tulinj road, nallasopara east-401209" my registered is [protected]. I had applies for mswipe machine in nov 2017, and the executive whose name is shivprasad pandey and his cont no. Is [protected] / [protected] who had come to provide the same had told me that the rent regarding the services of mswipe would be rs 200 per month and first 3 months would be free and he also did not say anything about charges of rs 170 for the applied scheme.

Now what has exactly happened is i did not get 3 months rent free service... From second month itself you have started to charges for the said services. And the rent deducted from my account is 360... Which was told to me was 200... Also charges of rs 170 was a surprise for me... And when i tried to contact him he is making excuses and telling me that he would talk to his senior regarding this. I hav also tried contacting compant through mobile... Even they are telling that they are receiving complaints for this man and they would look into the matter and refund my money

I m writing this mail to ensure that i have enough proof that i ahv tried to contact you but my issue has not been resolved yet

So if you cannot solve the above said issue i do not want your services anymore... Refund the money you hav charged wrongly and take back your mswipe machine also i would never suggest this mswipe company to anyone because of your disgusting services and fasle statement you people make

I swipe my customers atm card on my mswipe mpos machine with the ammount of 15000 on 31st dec 2017. But still it is 5 jan 2018 i cannot recieve my money back in my account from mswipe. And when ever i tried to call customer care they can only say we accept your complaint and forward to our account department. When the account department revert we can contact you... Today after 5 days there is no response from account department... Worst service of mswipe...

Recently i did my card swipe in a gym. Gym management is using mswipe for payments through card. On 2nd january 2018, i paid rs.1500/- as gym fee through card and amount debited from my bank account, but transaction failed (Timeout). And gym management is saying that they got response as transaction failed message from mswipe and amount not credited into their account.

Hi

This is paul enterprises from chennai,

We have made four transaction by 27th and 28th dec 2017 and the all transactions amounts are hold.

We have sent all the invoice copies for those transaction and business proof as well, but no proper update from mswipe payment team.

Mswipe customer care, keep on raising the ticket but till now not resolved.

Most of the time the customer care not able to connect also.

Register email id : [protected]@gmail.com
Register mobile number : [protected]

Rent has been charged by your account depart a date before existence of previous monthly rent plan get over we need to repay in my bank account any charges maid on rent charge us on this months swipes alone
Rent for jan/2018 has been charged as on 31/12/17 swipe it self we need it to repay into my resisted bank account you make charges of rent on this month swiping "every month swiping rent to be charged on that current months swipes only" example:- jan rent on jan swipe
Our registered no: [protected]

Hey i have taken 3 devices of g2 as well as wisepad but non of them is working and i m not getting ma proper swiped amount too while calling to ur customer care, they don’t pick firstly and after they do they don’t know to sort out the matter so kindly take back all ur devices i m completely fed up with ur services. U people have provided the devices for consumer conviniency but we r not getting such things so better take all ur devices back and make ma refund too

Hi

I have tried to swipe my debit card in olive n basil store (Using mswipe device) at erode for an amount of rs. 130 /- but the transaction got declined after long wait time. So, i have made cash payment and left the store.

After 10 mins later, i got a sms mentioning the debit of 130 inr in my account from my bank as well from mswipe side.

I had to return to bangalore so i couldnot the store again. But, i tried to contact the store mobile number and it is not contactable.

I request you to look into it and do the needful.

Regards
Durai
Mob.:[protected]

Dear mswipe,

I got a call from heads office 2 months back for reduction in my swipe charges and i see that the charges are not still reduced. Can i know the reason? And tried to your customer support, i believe those people are busy in themselves.

Secondly, your sales executive has visited my store and he has checked the machine and from the next moment the device is not working, it has been 6 days (Visited - 20.12.2017) and when ever i call to your customer support every time it's busy.

When tried to reach to your so called sales executive mr. Ravi[protected] from hyderabad, he is not even botherwd to pick up the call. Why the such good for nothing persons are working in your team.

I believe i may get solution, otherwise i need to see some other alternative. As i cannot play with my customers, which is being done by mswipe team.

Regards,
Kushal

Dear Team, Had done a M-swipe Transaction on Dec 12th 2017 at Hotel Ashray, Pune, Maharashtra of amount Rs.10, 960/- and it was voided on the same day within 6 hours of the transaction. i have received both the approved and voided messages. As per the voided/cancelled message, "You will not be charged" so accordingly the amount should get credited back to my account.
Its been 12 days the amount has not been credited back, after checking with the bank, they are saying they have not received any kind of void transaction.
Kindly help in this matter and treat this complaint as urgent and refund the amount back to my account as transaction was voided within 6 hours.

The Voided/cancelled Message was:
VOID/CANCELLED INR 10, 960.00 at M/s HOTEL ASHRAY dt 12/12/17 card xx6128 auth#874537, you will not be charged.

TID : 42022647

Attaching the screenshots for further reference.
Thank You.

Dear team.,

Sorry to say that your employees are not royal in regarding to customer queries or solving the problem what we have.

I am trying to reach him regarding some issues in the machine and the misguidance of the benefits of the machine too.

He has told me there is no charges for swiping till 3 lacs per day. But when i was swiping 25000 itself the charges were applied. I asked him regarding this on 11 dec 2017, still no response from him. Attaching whatsapp chat fyi.

Finally, i am dissatisfied with the product and want to know the proper plan or else i am planning to return this back.

Kindly check and do the needful.

Regards,
Panchavan pulaal stall.

I have registered at mswipe. I installed it just last month as the services boy promised me with some offers and all. Now when i contacted him, he said that i have never promised to do so. As i see no use of the machine i told a service boy that i want to refund the machine. He said "its ok you will be refunded". Now when i contacted the customer care they said no refund will be made. Is this a joke???

I request not fall in their trap of giving valuable offer regarding the installation.
#fraud #misguidance

My refund issue is not yet resolved, as per bank there is no such void transaction if it would have been there this will reflect in the account statement of bank account on 9th day after transaction.
My earlier complain

M swipe transaction was done on 2nd dec 2017 of rs 2242 at tid 42m79046
Lekha farm cul
Same was made void it was approved also but still i have not refunded this amount in my account. Card ending with 1312,
Authorization no. 019470
Rr no.[protected]

I want this amount to be refunded asap as void was approved 48 hrs back.
Sms recieved was

Void approved inr 2, 242.00 at tid 42m79046, userid [protected] lekha farm cul on 2/12/17 with card ending 1312, rr#[protected], auth#019470

On 12-november-2017, sunday i used my debit card for a purchase in a nearby shop. Due to a mistake by merchant, the card was swiped twice on mswipe pos machine and the money was deducted twice from my bank account. But the merchant says he reversed the transaction on the same day. Even after 1 month, i am still waiting for the transaction reversal refund money to be credited my bank account.

Below are the transaction details:
Amount : rs.1747=00.
Shop: baby lee, rr building, dlf newtown, akshayanagara, bangalore-560068
Pos machine : mswipe
Date: 12-november-2017. Time: 20:37
Transaction number:[protected]

Can you please check and let me know where the money is held? I will take legal course of action if i don't get the money. I have already talked to a lawyer. Will wait for a few days for action from mswipe.

There was dual card swipe and compaint was logged mswipe and sbi card. Sbi has given money to mswipe on 17th march 2017.
Balaji medical merchant code: 054110 : dated 17 march 2017 claimed by settlement bank

Ref :[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 092781, merchant code: 054110, transaction code : 401
:[protected], dated 17 march 2017 claimed by settlement bank.- auth code: 090367 merchant code: 054110, transaction code : 401

And again on 29th nov you are saying you have given money to merchant, if transaction was not success as per your report, how can you give money to merchant. You would have return money to sbi.
But yesterday you declared money given to merchant, i sincerely request, please refund me the money. Or else with all this evidence i need file legal case with you, merchant and sbi card.
Because no where data is matching. Please look into this and help to get my money.

Merchant - balaji medical kharadi pune and m swipe are have some unethical connection to stealing people money using digital way.


Regards,
Bhima goradiya

Ticket no tbk01888351 pending since nov 2017.

I have called customer care and sent emails to manish taneja, rashmi kharat, sameer hoda, partha das from mswipe but no response received.
Customer care agents said i was not allowed to speak to a supervisor when i wanted to escalate the issue.

Why does it take mswipe no time at all the make new customers but take forever to finish with the old accounts!

Please help asap.

To, date 06/12/2017
M/s mswipe technlogy private limited
Head office – mumbai
Astral center, 9th floor,
N. M. Joshi marg, byculla,
Mumbai - 400 011
Telephone icon tel :[protected]

Sub: legal representation for not issuing the payment of transaction made on 2/11/2017 on mswipe pos machine through credit card

Dear sir,

This is to inform you that we have made 1 transaction on 2/11/2017 for Rs 11225/- as per rule and agreement with you payment should have reached in our account within stipulated time period of 24 hours except sundays and prescribed holidays

But on our enquiry Since 10 november we did not receive any positive response from your side as we did not received the payment by 5th june 2017.

We made various call to customer care department in frustration and had the heated exchange of words with customer care executive as the neft number and the other reference they were giving were fake and forge. The confirmation of forge neft number was given us by the branch manager of IDBI bank to whom we shown that number

The delay deliberately made by you and also not able to give any specific and reasonable reason for delay which has caused us great mental harassment and financial losses.

It is therefore you are requested to transfer our amount immediately and also transfer the amount of rs. 11225/- as a fine for delaying and rs. 5 lac for harassment compensation
Withing 15 days of this representation.

If it is not done positively i shall knock the door of court of justice

For Varsha Mirchandani