Myntra.com Complaints & Reviews

Hi,

It is regarding my order for a top whose status is coming as Shipping delayed while it is already delivered to me, even though i have also provided with the snapshots that i have received the product ....

I placed an order on Myntra (Order ID: 129860206405961664501) and received a sealed package, but the item inside — COSRX Snail Mucin — was missing.

I raised a complaint on 11th May (Ticket ID: IN[protected]) and was told to wait till 14th May. Despite waiting, no resolution was provided. I followed up again and was asked to wait another 72 hours.

Finally, the complaint was closed with the reasoning that the package was tamper-proof — without verifying the actual issue or checking from my side. This is completely unfair. A sealed package does not prove delivery of the item. I never received the product and I have the proof of my communication with the Myntra team.

I request a full refund or immediate replacement.

Platform: Myntra
Order ID: 129860206405961664501
Complaint Ticket ID: IN[protected]
Date of Complaint: 11 May 2025
Missing Product: COSRX Snail Mucin

I can provide screenshots and any other details required. Kindly help me get justice.

I have ordered from myntra few days back, the product i have received was leaking and the size was half of the amount, I asked myntra to exchange or return my product three times i called them and talk to there agent and they doesn't show any kind of response from there side neither i received any mail from there side nor a text, I called them again they says they have declined my complaint. They says we have sended the product in good condition that is not our responsibility how I have received it, inside box the product was leaking and even the package box, bill everything was wet from leaked product, I m a loyal customer of myntra I order from them many times and I have received no help being a loyal customer. I need my refund it may be a small amount but i couldn't tolerate such response from there side.

I ordered 6 kurtis of same brand that is House of Chikankari, out of which i got delievered with only two kurtis on 1st may 2025 and in my app its showing all 6 kurtis have been delievered, and this order was prepaid, when i complaint regarding this issue to myntra customer support they are refusing to acknowledge this issue and states that order was completely tamper proof, but thats not my problem, i have already paid for my order and its a loss 10K to me and apart from money, what about the emotional harrasment, and inconvenience they have caused to me since this has occured i have been trying to reach them regarding the same but they are just delaying and at last refuses to resolve. Its my hard earned money, i wont let go of this easily, this must have happened at there warehouse where these orders are been packed they should investigate there but they are just so careless about it since it was the prepaid order, kindly look into the matter soon and do the needful its really frustating, i was silly enough who thought one single packet will be having my all kurtis since its been seen that all products of same brand comes in one single package but no the reality was they played with me and sent only two kurtis, what an audacity. And if i would have any idea of same i would have made video before ordering the parcel but i didnt expected so, seriously my bad but still I am attaching valid and required proofs

I ordered 3 products from Myntra: 1 eyeliner (which I did receive) and 2 Tirtir foundations. Out of the two foundations, only one was in the package—the other one was missing. As soon as I noticed, I immediately called customer care to report it. And that’s when the real nightmare began.

The Myntra staff are completely useless. The agents, their supervisors, even their so-called “managers” had no clue how to handle the issue or offer any solution. It’s like they’re trained to just repeat the same scripted nonsense and waste your time.

To make it worse, the delivery driver blatantly lied, saying the remaining product would be delivered in the evening. It never arrived. So either the seller or the delivery guy scammed us, and Myntra just stood by and did nothing. We paid for a product we never got—and Myntra is okay with that?

This is not just poor service. This is blatant fraud. The platform is unreliable, the customer service is pathetic, and the sellers clearly can’t be trusted. Avoid Myntra at all costs unless you want to be scammed and ignored. The shop name is VELY MONKEYS MKT PRIVATE in gurgaon, Haryana

I had placed exchange for srisaras tank crop top through myntra e-commerce app and the exchange product is not delivered to me however the delivery boy (may be) mistakenly took the product with him and didnt give me the exchanged one. As I was not available at the place, my friend gave away my parcel. It was due to confusion may be, as at the same time another parcel was for return.
Many a time I have placed complaint and query regarding my issue but noone in myntra helpline is listening to me.
When I told them to give me details regarding the investigation they did with the logistic team they dont give me clear answers.
Kindly look into the matter as soon as possible.

I have ordered items worth 9643 INR in October 2024. I returned all the items but still the refund has not been issued.
I have been provided with the transaction ID from Myntra which is incorrect as per the bank.
I have requested multiple times to send the correct transaction ID but there is no action from Myntra....

I had ordered a face wash from Myntra and was unfortunately delivered an expired product. After using it, I developed a skin infection and only then realized the product was past its expiry date. Despite repeatedly calling and emailing Myntra's customer support, I have only received automated responses with promises of resolution within 24 to 48 hours. It has now been over two weeks, and no proper resolution has been provided apart from a basic refund for the product. I have shared all my medical reports and continue to follow up, but there has been no meaningful response or accountability from your end. I am extremely disappointed by the lack of concern for customer safety and urge you to take immediate action.

I am writing to file a complaint against Myntra regarding a non-delivered order and lack of proper resolution.

I placed an order on Myntra on Order ID # 1296860 [protected]on (20/4/25]. The expected delivery date was 24/4/25, but the product has not been delivered to date.

I have raised multiple complaints through Myntra's customer support channels, but I have either received no helpful response or been given false assurances. Despite repeated follow-ups, there has been no action or refund initiated from their side.

This situation has caused me significant inconvenience and financial loss. I am attaching proof of order, complaint chats/emails, and any other relevant screenshots for your reference.

I request the Consumer Forum to take strict action against Myntra and help me get a full refund along with compensation for mental harassment and delay.

Relief Sought:

Immediate refund of the full order amount

Compensation for delay and inconvenience

Assurance against recurrence of such issues

Thank you.

Name: SABEER

Dear Myntra Team,
I am writing to bring to your attention the issue regarding my order Order ID # 1295895 [protected] delivered on [13 April 2025]. I received an empty box instead of the shoes I ordered. I have already reached out to customer support multiple times over the past 15 days, but I have yet to receive any resolution.
I kindly request immediate action to resolve this issue, either through a refund or replacement.
Please find the attached images of the empty box and the delivery receipt.
I look forward to your swift resolution.
Thank you.
Regards,
[Pratisha Gupta]"

I order sassfaras women grey trouser with 6 pockets. But i recieved only 3 pocket grey trouser. And my request is gone cancelled.

My order id. - 1297017 [protected]
My invoice no. - I0626AR[protected]
Return request date - 22april 2025
Date of order - 20 april
Item ordered - SASSAFRAS Women High-Rise Cargos Trousers with 6 pockets
Item received- sassafras grey women trouser with 3 pockets...

Myntra delivered a different colour footwear but on initiating exchange, myntra denied to take back the product.

It has been 5 days and they are still wasting time.

They did this 3-4 months back as well. A damaged product was delivered and they wasted time like this and then they cancelled exchange.

Please refer to screenshot of current and past issue

I bought a slipper (Ipanema) from myntra.. When i received it was dirty and also has size issue…i raised return request but no one come to pick it up. Again i am trying to contact them but they are not responding …plz resolve this issue as soon as possible.

I had placed an order on Myntra with Order ID: 1294107 [protected] for 'The Roadster Lifestyle Co. Men White Solid Track Pants (Size: L)'. However, I was delivered a T-shirt instead. There was another item in the same order which was also wrongly delivered, but that was eventually replaced after multiple follow-ups.

I contacted Myntra’s support team within the permitted timeframe regarding the wrong item (T-shirt received...

I ordered a shirt from Myntra for 1, 200 Rs, it did not fit well & hence I requested an exchange, the new shirt was for 3, 000 Rs, so I paid an additional 1, 800 Rs. It has been a month now & Myntra has not delivered the shirt nor providing the refund. The order shows in “processing” status & multiple calls & emails have been futile since they come up with a standard response “please give us 24-48 hours”....

Order ID-1296276 [protected] - 6 items
Order ID-1296276 [protected] - 6 items

Ordered 6 items (bed sheets + comforters) in each order on discounted price for home use, myntra cancelled it considering it as bulk order and no resolution provided by support.

My Order ID is 1293334 [protected]. I have made two payments for this order - ₹699 through UPI and ₹729 through COD. The order was delivered to me on 14th March. Since then, I have been consistently complaining to Myntra support for a refund. Every time, they give me a 24-hour timeframe, but after that, they don't respond. Even though Myntra's records clearly show that I made two payments, why is the backend team taking so long to...

Ordered 3 kurta from ADA on Myntra. On 31st march I received a parcel of a single kurta. I immediately raised a complaint regarding this issue stating that only a single kurta is delivered and two of them are missing from the packet I even checked with the delivery executive if there were any other package for the missing kurtas as the parcel I had received was clearly a single product parcel. After multiple escalations and requesting for...

I had a previous positive experience with Myntra, but recently, a delivery agent informed me that Myntra doesn’t deliver to my location. This was confusing because Myntra had previously delivered to my doorstep. The agent insisted I pick up my parcel from his location, which is unprofessional and frustrating.

Additionally, I faced another issue where the delivery agent asked me for my phone number under the pretext of...

I ordered a ready-to-wear saree but received a regular saree instead. While the color matches, the key feature—pre-stitching—is missing.

My return request was denied as the delivery agent refused pickup due to a missing brand tag, which was never provided. Despite submitting a new request with images, it was declined as the difference wasn’t clearly visible.

A customer review (attached) confirms this recurring issue, proving the product is misleadingly advertised. While I missed this review earlier, it doesn’t change the fact that I received an incorrect product.