Myntra.com Complaints & Reviews

I ordered an Ajile by Pantaloons cotton joggers from Myntra. The product they delivered to me was some waste piece of cloth. When I initiated the return and highlighted my issue to the customer care, they outright refused my claims and closed the portal. They claimed that it was delivered with mandatory checks and hence they won’t return or refund it. This is a malpractice and a way of looting innocent customers. I have been a loyal customer...

I received a product from Myntra, but even after 20 days, the status of the product remains "rejected" despite having received it. I complained about this to Myntra, and for the past 7 days, they've been repeatedly asking me to wait for 24 hours. It's been 7 days now, and I'm frustrated. I want my refund because the product is damaged.

Wrong Product, Online Fraud
This app is not trustworthy at all. I have received wrong product 3 rd time from this app, some not having price tag, some not having brand name, and one with different brand name and when I have put return request Myntra haven't accepted the return and have not refunded me the amount, this is absolutely FRAUD with their customers. Even I had to chat, call multiple times for follow ups but they just ask...

I had Purchased from the website on 9-june-2024 as being Myntra Iconic Member i get benefits and the 1st attempt to deliver the goods was on 15-june-2024 and i said the delivery person that i am not there and please deliver on 17-june-2024 but after that till today there is not update on the delivery of the parcel and i raised the complaint on their customer care on 19-june-2024 and was told by 22-june-2024 it will be resolved then on 22-june-2024 i get the message that by 25-june-2024 it will be resolved and on 25-june-2024 it was not resolved and i called the customer care on 25-june-2024 to Mt Armanul the senior over there and he assured me for resolution within 24hrs but still there was no resolution So i called again on 27-june-2024 and spoke to Miss Riyesha And the lady said that we have raise your complaint on priority basis but they were not able to give my timeline i request you to solve the issue and get my item delivered

I have not got any update regarding my Complaint and i have raised the matter with ingram and sending you the ingram grievance screenshot
I had also requested to send a new shirt at the same price i had bought which is still available and cancel the order which you can't trace and deliver to me from 16-June-2024
but that also you don't want to do and want me to cancel this order and order new shirt and pay higher price being an iconic member which is top of your membership still I am getting this type of service

Good evening I have ordered and AND product from Myntra on 16th of May.
I got a product and I have a s
Size issue.
So I contact the Myntra customer service and they said that I have to send by own shipping.
They didn't mention any address they didn't give any address where I need to send.
So I made return request on 22nd of May and I have ship the product through DTDC to the given address WHICH IS THERE IN THE PACKAGE.
The same address was available in the package from where I received and also the same metres was available in the invoice also.
So I thought that this was the address and I send it to that address.
And I was waiting for the refund from Myntra that was no update regarding the refund.
So I was sending a mail to Myntra regarding with all information the shipping number package picture.
And today which is on 7th of Jun they called me and they said that I have send wrong address package.
Hindi in the package which I received from Myntra product is clearly mentioned that if it is not delivered please return to the same address so I thought to send to the same address.
This customer care people from Myntra they ask me to contact DTDC I don't know what logic in that.

still now I dint refund amount

My name is Richa Kalyani and my contact number is [protected].I purchased a product from Myntra under the Order number[protected]-4502303, which was Blue heaven set of seven liquid non transferable lipsticks. After my order was delivered I found out that i have been given a wrong item. I contacted customer care team and they created a return on my behalf. My return was approved but delivery executive denied my return even though it was...

Sir, Regarding my order dated 4th November, I would like to say the
followings:
I have ordered something else & something different. when I tried
to return the item the pick up agent said the item I am returning
is not matching with the delivered one. My point is of returning the
item is that only. since November it is in hold. Now I request you to arrange for pick up this item. I would like to
inform you once again that it is a common happening with my
orders of shoes. Pl see the image (attached), then you realise why I am returning--
please note my pick address at this time:
Principal's Office
Kalka Dental College
Partapur bypass, Meerut-250103
Ph no. [protected]
Regards-- Dr Swarga jyoti Das

I have ordered an item of Bombay dyeing bet sheet on 3rd May 2024.
the delivery date was on 6th May 2024.Till today they have not delivered the item. Whenever i called customer care of Myntra they said issue will be resolved with in 24 hours, every day i am calling since 11th May 2024 same answer i am getting from them.
Item id:1266624 [protected]

I ordered jeans on 1st June 2024, of INR 187 in offer, so I paid, and the order was not placed. I made the payment using the Myntra app. The order id is vmbFq0Jksv8kCyOuGTel and transaction id is: CICAgPCavqK4fA.

I had placed an order with myntra on 22 May 2024 for a co ord set from Brand "INDO ERA" and it was delivered to me. We cannot open the package until we take the delivery. Once i paid and took the package from the delivery boy and opened it i noticed that the product delivered is from brand "RUNWAY DREAMS". I filed a return complaint for the same as the product delivered was not of the brand I had ordered and the fabric mentioned while placing...

Myntra is not delivering H&M products at my pincode 302017. they used to deliver the H&M products at my pincode but they suddenly stopped. They are delivering at other picodes in Jaipur city but not at this specific pincode.

Refund for Order ID # 1268030 [protected] in the total amount of ₹4, 978.00 is not credited. Myntra asked me to wait for 48 hours, but it is still not credited to the UPI.

I ordered a pair of Men's Rust Leather Comfort Sandals, but I received the wrong color. As a result, I initiated a return request on May 4, 2024. The courier arrived on May 5, 2024, between 1:00 pm and 3:00 pm to pick up the sandals. However, I later received a message stating that the product was rejected for pickup by Myntra. Despite this, I have not received the product back. When I contacted Myntra support, they informed me that they have not received the product and therefore cannot proceed with the refund.
Product cost : 2149
Incident ID in myntra app: IN[protected]
order Id:[protected]-2888701
Invoice Number: I0625LY[protected]
Date of purchase : 27-april-2024
Return requested : 4-may-2024
Return pickup: 5-may-2024

With regard to the above Order ID, I purchased (Invoice attached) Jack N Jones jogger jeans on 12th May but received wrong product(Two ladies purse - Image attached) on 21st May complaint registered the same over phone and also in myntra app along with images of received products, the next day pickup person came and denied for accepting the pick up stating jack N jones jeans image was shared to him. Once again i raised complaint regarding...

I had placed an order for two frocks in Myntra by paying full amount of Rs 3198. Expected date of delivery was on 8th May 2024. On 7th May my Myntra app showed that my order is delivered, where as I didn't receive any order. I didn't receive any call from delivery agent or notification from Myntra either.

I checked in our apartment gate entry app and didn't find any entry from Myntra on 7th. Also I personally checked with...

I have order cosmetics from Myntra on Tue, 7 May (order no. 126677531783522287501) for ₹ 1359. This product is expiring in August 2024. Because of getting near expiry product.
I raised ticket for this on 10th May, as app doesn't allow return (replacement is also near expiry).
As of 19th May, still no return or refund has been provided.
Customer care keeps delaying through phone calls and no acknowledgement is provided...

I received a product from myntra and the size was not correct for me. I tried exchange to a different size but that exchange never shipped and I was not able to cancel the exchange also. After raising complaint and multiple follow-ups the exchange order got cancelled but still I am unable to return the product within the return window. Whenever I tried to return it is giving me some unknown error message. The product was delivered on 3rd May 2024 and on 8th May 2024 I had raised a complaint regarding the return. Myntra resolved my complaints multiple times without providing a resolution and I had to call them again and reopen the complaint every time. Today (18th May 2024) I could see the return window for the product is closed even though the complainant is still open. Whenever I call myntra customer support they ask me to wait 24-48 hours. I don’t know what to do now. My hard earned money is stuck with myntra. Their customer service team never called me with an update on the complaint I registered, instead they resolved the complaint without providing any resolution and I had to call them every time to reopen the complaint.

I had placed over 20000 Rs order and then they deactivated my account. Customer care said that account will remain deactivated because of security reason. If they had to deactivate my account why did they even let me place my order. I have many orders which is not same as actual picture so I need to return them back. I am stuck and not able to manage my account. They are harassing customers and kind of playing dupe technique. I have my credit card details, my phone number and other confidential information which I am unable to delete because Myntra had not given me any prior notice before suspending my account.

I had placed an order of Bata Open Toe Comfort Heels. I wanted to place a return for the same as they are the wrong size for me. I tried placing a return thrice yesterday and they kept putting it on hold for damaged product but I never selected that option.

I even spoke to customer care and they kept telling me to cancel the return and place again. This happened thrice and the third time the agent placed the return from their...

From a few weeks I am facing this issue that Myntra is not delivering any goods on my pin code . everytime I order an item, it shows not deliverable at pin code, but around 3 weeks ago I had order a pair shoes and it was successfully delivered at my place and previously as well I have ordered many items from Myntra only and the were also delivered successfully but recently it has stopped it's delivery services at my place and there is no option of registering this complaint in the app.