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Updated: Nov 3, 2025
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Myntra.com reviews & complaints page 6

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K
KKGupta24
Apr 30, 2024
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Hi,

I have placed an order and the items are in-transit. I have tried online chatting support but unable to cancel the orders and the Customer executives are not reachable over the phone.

Kamal
Myntra.com customer support has been notified about the posted complaint.
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    M
    MuskanJyoti16
    Apr 27, 2024
    Apr 27, 2024
    This thread was updated on Apr 27, 2024
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    Wrong product delivered and Myntra is not taking return of doing refund

    I ordered heels from myntra ELLEHeels[protected]EL-JS-W-29 Cream) - ELLE Pointed Toe Slim Heel Mules, Size: 38 (EURO38)

    Worth Rs. 1339

    And they delivered me a wrong product. A tradition jutty was delivered and myntra is not taking return or doing refund. Every time I raise return request the delivery boy comes and reject it and myntra customer care is not at all helpful. They are denying the return.
    br...
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    H
    Harshbajwa
    from Kharar, Punjab
    Apr 18, 2024
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    Myntra canceled my orded twice by saying “We regret to inform you that your order was canceled as unfortunately, it was not in line with our policies pertaining to placing bulk orders” after the full online payment. I dont know what is the problem. Please help me resolve it
    +1 photos
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      A
      Aashpodd
      Apr 15, 2024
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      amount deducted but no order has been created against it thus refund requested.

      Dear Team, there is an amount INR 1, 103, 13 has been debited from my credit card as you can see in the attached screenshot on 7th apr, 24, but no order has been created against it thus refund is requested.
      Case : for one of the order in exchange I was making an order on which additionally 1, 103.13 INR has to be paid. First I tried making payment using credit card card ending with 8001 and amount was deducted (also confirmed with...
      +1 photos
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      N
      NamanJain9
      from Indore, Madhya Pradesh
      Apr 13, 2024
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      scam alert: myntra's deceptive express delivery service exposed

      Website: www.myntra.com

      My tracking id is - MYSC[protected]

      Is Myntra's express delivery service a sham? My recent experience screams yes! I ordered two products on April 9, 2024, with the promise of receiving them by April 12, 2024, through their 2-day express delivery service. Guess what? It's April 13, 2024, and my products are nowhere to be seen!

      Myntra had the audacity to notify me that my products had reached their delivery hub,...
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      S
      Saket1207
      from siliguri, West Bengal
      Apr 12, 2024
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      Address: India
      Website: www.myntra.com

      My order was cancelled by Myntra stating reason of technical issues and now the same product is listed at double the price . Shame on you Myntra for fooling your customer and charging hefty prices for reordering the same . My order
      ID[protected]-8553501 .
      I would request the forum to take actions against so that next time customers are not taken for granted .

      Regards
      Saket Agarwal
      +91-[protected]
      +1 photos
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        H
        hv2407
        Apr 12, 2024
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        I ordered heels from my myntra account which was logged in from my laptop. When i got the parcel, I did not like the quality and wanted to return the heels. When I tried to log in to my mytra account I could not. On contacting customer care they too 8 days to infor me "My account has been deactivated and so I cannot return the heels and I will have to keep them". I never deactivated my account, neither I got any notification. Worse customer care support ever! My money is stuck and I cannot return the heels now.

        Please help!
        Myntra.com customer support has been notified about the posted complaint.
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          P
          Pankajverma12345
          Apr 12, 2024
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          Website: www.myntra.com

          I ordered a trackpant and a jogger on 21st March from Myntra's website. I received one product on 28th March and I waited for the another product to arrive. However, I saw today that both the products have been marked as delivered. I contacted Myntra's helpline but they are constantly saying that I should have registered a compliant within 72 hours of the product delivery date. I wasn't constantly checking the mobile application of Myntra as I had to go out of town and travel for some days. I returned just a couple of days ago and when I saw that the product is shown as delivered, I immediately raised a complaint but there is no help that it is being provided by the company for the case. When I asking the company if they can share with me the proof of delivery, the company is not assisting. I request either the product be delivered or the amount of the product be refunded to me.
          +1 photos
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            A
            aditya.kumar3456
            Apr 12, 2024
            Apr 12, 2024
            This thread was updated on Apr 12, 2024
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            I had bought a quilt from myntra but then i changed my mind and cancelled the product. I was supposed to get the refund within 7-10 business days but it has been 12 days now and still no update from myntra.

            Whenever i call them for the update they just raise a ticket and after sometime the ticket gets resolved automatically. They have shown on the orders page that the refund has been initiated and added to upi.

            They now gave me a reference number to check from my bank but there is nothing that i have received not a single rupee.

            This is some new scam of myntra and my money is stuck. The item was worth rs 2650.

            I am not sure how to get my money back from myntra. I feel like i have been scammed.
            +1 photos
            Myntra.com customer support has been notified about the posted complaint.
            Apr 12, 2024
            Updated by aditya.kumar3456             My email: aditya.[protected]@gmail.com
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              R
              RockCliff
              Apr 8, 2024
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              Not letting me cancel my order

              Website: myntra.com

              My order is stuck on the packing state. The order is eligible for delivery according to the app and it has still not gone in the transit phase. Nonetheless, neither the app or the website is letting me cancel the order. Initially it would say "something went wrong" and later it will start repeating "invalid login". The help section and the chatbot does nothing and it just redirects me to the cancellation process which is stuck.
              I have...
              +2 photos
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              H
              Harsha Vrdn
              from Bengaluru, Karnataka
              Apr 7, 2024
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              Address: WMVX+9F6, Bellandur Railway Station Rd, Kadubeesanahalli, Bengaluru, Karnataka 560103
              Website: www.Myntra.com

              I had Ordered A watch on Myntra on 4th April and because there was a mistake in Address I was not able to receive the order and cancelled it. There were shirts which I had ordered on the same day which got cancelled on the same day and I received the refund but it's was not the same with the watch. It's been 3 day since I have cancelled the order but the cancellation request has not been accepted because the third party logistics have not accepted the cancellation. While tracking the package I found out that it's in the KR PURAM HUB of E kart from 2 days. I feel that they are trying to scam us by not accepting the cancellation request and keeping the order themselves. And in the Customer Care of Myntra keeps asking me to Wait and wait without any update on the issue. And in app it say Delivery Delayed in one window and Cancellation request in the other
              +2 photos
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                R
                rohan3u84eyr
                from Bijnor, Uttar Pradesh
                Apr 5, 2024
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                Address: Hansupura harkishanpur noorpur Bijnor uttar pradesh 246727

                Hi, The reason of this complaint is that, I purchased the shoe from Myntra on 8 march 2024 product info:- Red Tape men perforated slip resistant lace-up sneakers. ( order number= 126179462533335288003). Product delivered on 13 march 2024. But the shoe are small in size so I want to return the product. So I make return request and delivery person came on 17 march 2024 but he reject the shoe because the shoe have little dust on the lower side.i contact on 20 march 2024 with myntra customer care they told me that your product is picked up on next date they give of 7 days they give me a date of 27 march 2024 but not picked up again i try they me another date so that's how i got 4 different dates of product pick up. My problem is that why they give me the false hope of return pick up if they don't want to. I am very frusted buy their service.

                Thank you,
                Myntra.com customer support has been notified about the posted complaint.
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                  R
                  ridhimaaa
                  from Gurgaon, Haryana
                  Apr 4, 2024
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                  Giva silver earrings

                  I bought Giva silver earrings feom Myntra. The stone on one of the earring was missing. I raised a return request with the photo of the defective pc but the return was rejected. I uploaded the review of the same on myntra and it was also not uploaded. I went to Giva store to ask them to fix but they denied saying myntra purchase is not under any warranty. The provide defective product and sont return it and also there is no gurantee of the...
                  +3 photos
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                  Ritesh2406
                  from Gurugram, Haryana
                  Apr 3, 2024
                  Apr 17, 2024
                  This thread was updated on Apr 17, 2024
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                  Hello. I ordered very items on Myntra. I paid using my Visa card 4 I entered the OTP correctly. Myntra website said payment failed. When i tried again Myntra website said payment failed again.
                  A few minutes later i got message from my bank that payment was approved to myntra.
                  Please do needful to cancel this transaction as payment has been deducted twice and no order has been processed on Myntra
                  Myntra.com customer support has been notified about the posted complaint.
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                    S
                    Shaimashah
                    from Mysore, Karnataka
                    Mar 29, 2024
                    Mar 29, 2024
                    This thread was updated on Mar 29, 2024
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                    Address: Mysore
                    Website: Twitter

                    @myntra I have been call myntra from 23 of March because here I have ordered fire bolt ultimate smart watch were I have received used and damaged product after receiving this I have contacted then customer care executive himanshi was not active on call she and the call was transferred to supervisor nithin they raised a complaint regarding this stating it is a wrong product sense that day I was call them daily infact I was on call for 3 hrs 1 and half hrs I have not received any resolution I spoke to many case managers and agent just giving me a tat period and that to after reach to a TAT period they are extanding it not giving any resolution then 27 I spoke to suman he noticed that my complaint which has been raise on 26 after reaching out TAT after extanding 1extra day he said it was a wrong complaint again he raise a new complaint and again gave me a TAT of 29 March but till yet I have not got any respond from myntra very bad service they are providing it is very bad to inform I spoke to many manegers (alwin, sakshi, chetna, Mohammed adil, imran, rehan, neha) all have just given me a fake promise and TAT that to I have shared images and videos of the product but still no response and some of the agent has took my number and address and misused it by call me and threatened me not to call myntra and given me information that my complaint will be rejected I will not get any resolution for this I have share with this thing to support team I share audio recording of the person but still no resolution please help me on it
                    +1 videos
                    Myntra.com customer support has been notified about the posted complaint.
                    Mar 29, 2024
                    Updated by Shaimashah                     @myntra I have been call myntra from 23 of March because here I have ordered fire bolt ultimate smart watch were I have received used and damaged product after receiving this I have contacted then customer care executive himanshi was not active on call she and the call was transferred to supervisor nithin they raised a complaint regarding this stating it is a wrong product sense that day I was call them daily infact I was on call for 3 hrs 1 and half hrs I have not received any resolution I spoke to many case managers and agent just giving me a tat period and that to after reach to a TAT period they are extanding it not giving any resolution then 27 I spoke to suman he noticed that my complaint which has been raise on 26 after reaching out TAT after extanding 1extra day he said it was a wrong complaint again he raise a new complaint and again gave me a TAT of 29 March but till yet I have not got any respond from myntra very bad service they are providing it is very bad to inform I spoke to many manegers (alwin, sakshi, chetna, Mohammed adil, imran, rehan, neha) all have just given me a fake promise and TAT that to I have shared images and videos of the product but still no response and some of the agent has took my number and address and misused it by call me and threatened me not to call myntra and given me information that my complaint will be rejected I will not get any resolution for this I have share with this thing to support team I share audio recording of the person but still no resolution please help me on it
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                      G
                      Govindarajan Maran
                      Mar 12, 2024
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                      Order ID # 1262087 [protected]

                      I placed my order, however payment was deducted twice from my account. Please let me know what I should do next.
                      Myntra.com customer support has been notified about the posted complaint.
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                        T
                        Tanishk srivastava
                        Mar 10, 2024
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                        So as per the policy credit will expire after one year if we don't use it.
                        But in my app, I am getting that it expired before the completion of the year
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                          Omkadam1925
                          from Vadodara, Gujarat
                          Mar 9, 2024
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                          Making fool for exchange product

                          Name : Om R Kadam
                          Order ID # 1261176 [protected]
                          Product name: Buxton Shoes

                          I am very disappointed with this kind of Myntra service.

                          I have created a size exchange for my shoes, and the Myntra delivery person came on March 6, 2024. He tried to scan the tag, but it got mismatched, so he asked me to raise a concern with Myntra support. The same day, I spoke with the Myntra support team, and they...
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                          shruti.122
                          Mar 8, 2024
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                          I recently place an order on 8 march. I pay through phonepe. but my ordered didn't placed and I received a message from my account that money is already debit from my bank account but my order is not placed I mean app is not shopping my order and debited the money. What should I do?
                          Myntra.com customer support has been notified about the posted complaint.
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                            Aayushma raj
                            from Hazaribagh, Jharkhand
                            Mar 8, 2024
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                            Cash on delivery was not available for my pincode 82531
                            +1 photos
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