Myntra.com Complaints & Reviews

I receive order no.:[protected]-7265101 by 26.11.2019 around 11.30 am, i m little busy with meeting. Hence i was open this packet 26.11.2019 02.45 pm, when i was open myntra packing is outer is sound/seal condition (Plastic bag), but when i open inner pkt is unsealed... 1 box received in this box found 1. Charger code & ear bird., 2nd box missing in component (Ear phone - hammer) photo already with them... But case was declined from myntra team.

Vidya myntra cs manager, had confirmed on phone (Verbal communication) shipment release from myntra warehouse after 100% securities check... So we requested them kindly arrange to share us 100% examine verification certificate on your company letter head & also share us cc tv image.

Senior customer service :- inform us on phone, kindly share proof you had receive missing component, if any video or images which i received missing component... How can i share this, when i open this pkt that i know what is actual stuff in packet, right or wrong? How can say like this???)

100% security chk... Totally disagreed

100 % myntra is fake service, customer not satisfied your service and fake commitments.

I want proof from ur end 100% chk at ur warehouse. Every product release under cctv... If any thing hidden from your office that’s reason u r unable to share cctv /proof of quality chk or 100% security and intac condition.

With refer your below mail, stating that your product deliver intac condition. I repeated again and again (Outer packages : plastic bag is intac condition) but *inner packet is unsealed condition* i have a proof and when i open same time i” raise complaint and share photographs which i received condition with you.

What investigation you have done at your warehouse, show me the proof. I already share proof with i haved.

Did you check your courier company may be this also wrong info share with you...

I donot care your company policy rules and regulation.

I want solution... Regarding my money spend to your company of rs 2219-/. By cash. + interest also you earn in your company.

At least amazon or flipkart having some solution to the customer but your company does not do that. Any thing ealse (Decline)

Still i hv yet to receive any call from your office as discussed by vidya and more person, cs champion senior supervisor and manager... (Call arrange only 11:00 to 11:30 hrs ist.)

Totaly all of your sevice is failure only.

Frustrating your quality of work and way ur commitment to the customer.

I want solution only.

Or

Return back empty box to your warehouse, kindly arrange to the same from your courier company.

Or

Send me your office address to send back parcel to your office on collect term.

Get well soon @ myntra

I want solution as mentioned on phone as earlier as well. I don't want declined service
1. Refund of rs. 2219/-
2. New product.

Hi,

My myntra account with the user id [protected]@gmail.com, is suddenly they had suspended and locked, however without any reason or intimation they had suspended and if they had mentioned the reason like something went wrong i will accept, but i called to customer care people and they are saying no reason for this, this is strange and please take proper action on myntra on my issue, need an investigation for this...

Order number 112768104805786405703 placed with Myntra I was unaware of the insider points use policy and mistakenly collected the points and now I am unable to replace for a smaller size or a refund
I don't want the insider points deduct it from my account but please it's my earnest request kindly exchange with the correct size or take it back for refund I am pretty worries as it costs 3599

I have ordered a product on 7th december and since then in the tracking details it only shows that it's received by the seller. No message or mail regarding where is my product now, is it shipped yet, will it reach me within time given, nothing is mentioned by you. This is very unprofessional on your part. And if this order does not reach me on time i am not using you app and also recommending others to do so.
Thank you.

I have bought a u s polo jacket but I am not getting return option, after calling to myntra customer care they said that there was some issue from seller side or from app, this happened twice and told me to wait for a week. But even after a week I called customer care now they are saying that I have earned some points so I can't return. I didn't do anying with points kindly resolve this issue

When i placed the order they gave me a stipulated time to complete my delivery but now they failed to deliver my product within the time and at per their convenience the reschedule the delivery in another 7 working days..
1 i bought this product to use it during my upcoming vacation commencing 13 th december and since they have reschedule it i no longer need the product.. But unfortunately to harass the customer they are not even allowing me to cancel the order or refund my payment
This is not acceptable as i am facing this delay delivery issue for the second time and hence i wanted to complaint

I purchased a sweater for which insider points were showing, i didn't know what was that so i clicked on it and those points were added to my myntra app details and then it showed that i cannot return or exchange the product, for which i feel disgusted as the product i got is too oversized for me. It doesn't suit my body type and stature. I wanted to place a return request for the same as it cost me way too much for that sweater.
Please help me resolve this issue asap!

I ordered shoes from myntra. The product did not fit me well. I proceeded to return the product. On the page, there was some shiny option which said collect points. I mistakenly clicked on it. Then the return option was gone. I called customer care. They told me you have collected insider points so this item can't be returned. I told them the product doesn't fit me and i do not need any points. The customer support person told me this is so unfortunate it happened to you. But we can't accept your return. If this product is of no use to you gift it to someone. We can't provide you any resolution.
The item is of no use to me and it got delivered today only.

Dear sir
I have bought a sandals of INR714
from MYNTRA online shopping but they send me wrong product material instead which was they show in thier app.they told that the soul of sandal is synthetic but is is fully plastic not synthatic and also product quality is very poor.they loss my money and time also.i.want justice to loss my time.otherwise i will go for higher authority court.
Name nikhil rathod
Mail - [protected]@gmail.com

I have received a clothing (Stiched blouse) without any price tag. I raised a complain to them regarding the same as i want to return the product. According to them the price tag has been sent and they have a cctv footage for the same. So i ask them to provide the cctv footage. According to them (Conversation on call) they cannot provide the cctv footage, so i asked them to provide this in written to me that they they will not share the cctv footage to me, they are not even ready to share this in written to me. They say they cannot return the product and they will not provide anything (No footage and nothing on email).

Customer is being cheated by such companies.
Kindly take my concern forward.

I placed an order from myntra on 5th dec 2019 worth rs.36, 000/- but i mistakenly collected the insider points due to which i'm unable to return or even exchange the products. I had word with customer care executive and they say that the points cannot be revoked and the products now can not be exchanged or returned.
Kindly provide me with any solution or alternative with the same. It's a matter of big amount, my rs.30, 000 will be going straight down the drain.
The policies are made for customer's benefits and it's not serving any of it's purpose. The products are not even of my use because of the size issue and i can't even exchange them now because of these points that i do not even want. It's the basic rule of online shopping that you can return/exchange the products if they don't look good or don't fit.
The insider points are not providing any benefit to customer in this way but to myntra only.
Please provide me with a solution or any alternative for the same.
Thanks

Approximately 2 weeks ago i placed a order of black solid backpack o[censored]nited colours of benneton from myntra shopping app
I got these product on time but somehow quality was worst so i placed return and refund request.
So next day my product was picked up from my home. I provided them my paytm payments bank account details for refund. But its more than a week i am not able to get my refund. Such a pathetic service from myntra.

I have ordered h&m coat black in color the exact price was 5499 but after discount i had paid 4400 in which i also deducted my myntra credit points that was rs1000 in total i paid 3400 as of now i hv received my order but the coat is oversized so i want to return the order but i'm not able to return the product (Item cannot be returned due to the nature of the product) i'm getting this kind of response neither there is exchange policy nor return please help me

Hi,

I bought a jacket from Myntra on Nov 29th which was a wrong product. it didn't match the colour and the design. I raised a return request, next day Myntra representative came and reject the return as the product didn't match the image. He asked to contact Myntra support and take the approval and next day the problem will be resolved.

As I was asked, I contacted Myntra helpdesk and had the complained registered. They asked me the image of the product and Tax invoice, I sent them immediately. To this date, I have not received any update so far, I've been calling Myntra everyday and they ask me to wait for 24 hrs, everytime I reach out to them.

Please help me out here. The jacked is as it was received.

I have ordered a watch from myntra its been few days but they have not delivered the product to the courier service. But the tracking says that they have delivered it. Its showing the same from few days. I have contacted both courier service and myntra but the courier service says that they have not received the shipment yet so they can not do further process. Don't know why myntra is taking so much time. My awb number is [protected]. Please solve it asap.

I have paid from paytm upi but my order not placed and i have screenshot of my payment which was successfully paid to myntra account. But i haven't got any response from myntra after complaining so much.. I want my cash back any how.. Why are you doing this myntra.. I trust this app blindly but after this i have trust issue with this app.. Now please give my cash back

I had purchased 6 items from myntra online shopping under order no[protected]-2428501 on 25.10.19.
Few items were requested to be returned, but one of the item (Roadster women beige solid heels) was not accepted for return on the plea that original tag was not there.in this regard it is to mention that there was no original tag with the item, only one sticker showing mrp was there on the bottom of the heel, which was absolutely intact.
I request them to accept this item for return as it is confirmed that there was no separate tag other than rate sticker on the bottom of both heels.

This complaint was lodges on 13.11.19 as well as on 25.11.19, but no response at all from myntra.
I may please be contacted at [protected], is required.

I have purchased 7 men t-shirts from myntra on 29th nov 2019. My order no.:[protected]-9399001. Out of 7 t-shirts i have cancelled 2 of them of worth rs. 1148. I have got the email response saying that the order is cancelled successfully. As per refund policy of company the money should be refunded back to original mode of payment with 7-10 days. I have been following up with costumer care of myntra from last 5 days but keep on getting excuse like it will be initiated by end of day. Such attitude of myntra is not acceptable. Such incidence can be termed as fraud to customer. By doing this they will loose their market credibility.

I need refund of my money i have paid for the cancelled items.

Thanks
Aanchal chourasia
Registered email-id: aanchal. [protected]@gmail.com

Customer service was pathetic and useless and she hang up on me like i am asking for something impossible, i ordered two denims and today only the arrived i was sleeping and my brother took the order and didn't informed me as well, i woke up and saw that i can collect my insider points before the delivery because i was not aware that it was delivered so accidently i claimed points for both of them and after sometime i saw my order was there and when i opened it, one denim was absolutely fantastic, but the other one was a jogger instead so i chat with an agent and she told me that i can not exchange it because i claimed like seriously for the 70 points you want me to keep something that i don't want i told her to take all my points and she hang up on me this is unacceptable customer service is pathetic don't shop at myntra

I have received a fake product product from myntra. On contacting them i was told that the products are original and since i am out of the return window call was disconnected. This is the first time i am facing issues of receiving fake product. I fail to realise that they are protecting the seller on this. Myntra registered the complaint under number incident id - in[protected] and then responded by email stating they will not take a return as their products are original.