Myntra.com — can not exchange product after collecting insider points

Address:Pune, Maharashtra, 411021

Order number 112768104805786405703 placed with Myntra I was unaware of the insider points use policy and mistakenly collected the points and now I am unable to replace for a smaller size or a refund
I don't want the insider points deduct it from my account but please it's my earnest request kindly exchange with the correct size or take it back for refund I am pretty worries as it costs 3599
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Hi,

I made a purchase in myntra on Dec 6th through paypal payment mode and cancelled it on same day. It shows that the refund has been processed on Dec 6th itself, but the amount not credited to my account yet. Kindly do the needful ASAP. Transaction id is 4N319554BV208810Y.

Lost complete trust on MYNTRA ! Received a wrong package in my name and received 1 tshirt with someone else’s invoice bill details instead of 5 products of mine. And no updates or call back. Such a disappointment waste of 3895 rs. No proper updates or refund because if their end mistake .

Myntra has this policy to keep customers money with itself when we return purchaced product unsatisfied. They are exploiting customers and withhold our money for months n years without any interest.

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