MyTVS Complaints & Reviews

I gave my Jawa classic vehicle for a general service and some additional issues to the service centre. From those issues, they didn't even resolve one issue but they charged 5, 150 rs. for service which is not at all a fair price for this ### service given. Inexperienced technicians, rude CUSTOMER clarification received from My Tvs side. Shut down your ### service centres and stop scamming, cheating your CUSTOMERs for your own greed...

Hi,
This is with reference to a horrible experience that I am facing with myTVS center in Kalkere Bangalore, regarding my car Mahindra Xylo that I had given for service on 6th of Sep'22

The booking ID of the service is #2251733, PFA.. the same

I have been estimated bill of INR 89620 and the car has not been delivered since 15 days now as the service center has damaged my car in terms of
1) Power...

I booked a car service at myTVS.in after looking at their advertisement on Facebook on 23.08.22. I booked a time slot on the same day at 14:00 Hrs. But there was no Ticket number or any reference number shared for the service. After some time, I received a call from [protected], showing his name as R. Prakash at True caller. He asked me when the car could be picked up, and I replied, that by 14:00 Hrs, they could pick it up. But, nobody came...

Dear sir..

I had so much trust on the name 'TVS' for their legacy but the service centre people are spoling it. I had given my car for repainting the whole body of my Honda city car on 16th May 2022 and they took my car with lots of false promises about how well they will do the work on my car etc..it was delivered on 16th june 2022..after a lot of followup from my side..

they didnot even hv the courtsey to update...

Extremely Pathetic and Bad Service( MY tvs, Guindy, Chennai): I really don't know what star to give. they don't deserve any recognition. My car had an AC cooling issue, I had raised a service request to Gobmpr and it was allotted to My TVs. They picked up my car on the 6th Morning at 7 a.m and I was told the car will be sent back on the same day. Around 11 am, Mr. Sukumar called and said, they will check and come back about the issue shortly....

Hi,
Recently I did AC service with mytvs and spend around 37, 000. It stopped working with in a week and they fixed it saying thermostat issue. Now again AC not coming out of right AC vent. I'm not sure you got the problem right. Very much upset with the service. Please let me know what shall I do now.

Vehicle details TN11P3768
Number [protected]...

I had serviced my Maruti Ritz TN 39 AZ 2355 and some service deficiencies (Odometer is showing 1 instead of 0 when the car is started ) were informed to your feed back call team. But no one has called back till date. One Cap is missing in back side luggage space (photo shared). If these issues are not still addressed, will be taken to further level of escalation..

Saci Ananth
[protected]...

My name is sagar my car number is MH02EE9627 mobile number is [protected].
I booked appointment through go bumper for dent removal & other work, however they did incomplete work. When I complaint about the same to MY TVS manager he asked one day time to get this fixed.next dya he arranged for pickup service from their vendor & he took the car from the location. Driver dashed my car to another car due to which my car got damaged for...

I had given my car (vehicle No. TN 37 CJ 6050) for accident service on Jan 01, 2022 in O my TVS, mettupalayam road, coimbatore. Still now car was not delivered. It's approximately 2 months over. Billed me around 98, 000 but delivery is not given yet. Always saying that spare parts have not arrived yet. Then what for they are running car service center?

Broke head light in front of me by not fixing it properly.. Worst labours.....

Firstly, reason for complaint in this forum - 1. No feedback was taken after the service was done. 2. Tried calling up their Madurai corporate office and got a auto message - Number does not exist 3. Tried registering the complaint as a grievance in their site and got a message - Timed off. 4.Tried calling their Toll Free number to get details on how to register a complaint - he said he will call me back in a munite and did not call me in...

I purchased a Fiat Petra 2005 model car Registration number is TN-67-M-2949 as a second owner and from the day one it was serviced by the TVS. So far I have spent more than a Lakh as service expenditures and till today the service expenditures are continuing. The latest service was started on 08.06.2011 and it was assured on the part of the TVS that the car will be returned within two days. Problems are identified one after another and after...

I am writing to lodge a formal complaint against MY TVS Service Center, located in RR Nagar, Bangalore, for their complete failure to provide the promised service and the undue delays in returning my vehicle. My Booking ID is 4274566 and my customer code is KRRN-9409.

The details of my complaint are as follows:

1. Timeline of Service and Delays:
On 30th March 2025, I submitted my vehicle for service at the MY TVS Service Center, with the assurance from Prithvi that my car would be serviced and delivered on the same day.

On 30th March 2025, I was informed that parts were unavailable, and the delivery would be delayed to 31st March 2025.

On 31st March 2025, I was again assured by Mr. Santosh that my car would be delivered by evening. Later, I was informed that the car needed to be washed and would be delivered by 1st April 2025.

Despite multiple attempts to contact Mr. Santosh, I received no response, and later he informed me that he was on leave, directing me to Mr. Lingam.

On 1st April 2025, I was told that the motor was not functioning, and my car would be washed outside by a third-party vendor, with no timeline provided for the delivery of my vehicle.

2. Failure in Communication and Customer Service:
I have been continuously contacted by Mr. Srinivas and Mr. Praveen from the sales team, who repeatedly assured me that the service would be completed promptly. However, since the car was taken into the service center, they have failed to provide any updates or respond to my calls.

I have been left without any clear communication or resolution for three consecutive days. This prolonged delay is unacceptable and demonstrates a serious breach of service and failure to fulfill the agreement made at the time of service.

3. Violation of Consumer Rights:
According to the Consumer Protection Act, 2019, consumers are entitled to receive goods and services within a reasonable time, and they are entitled to a remedy in case of defective service.

I have made several reasonable attempts to resolve this issue with the service center, but the lack of communication, continuous delays, and unfulfilled promises have caused me significant inconvenience, distress, and financial loss.

Furthermore, the absence of any proper justification for the delay or a clear action plan has led to a situation where I am unable to use my vehicle, which is a direct violation of my consumer rights under the law.

4. Request for Immediate Action:
I respectfully request the immediate return of my vehicle along with a detailed explanation of the delay, including why the motor and other parts were unavailable for service, why no updates were provided, and why there has been a lack of proper communication.

I also seek compensation for the inconvenience and distress caused due to the unacceptable service and failure to adhere to the agreed-upon timelines.

If this matter is not resolved promptly, I will have no choice but to escalate it by taking legal action. I will be seeking a resolution through the Consumer Court and requesting appropriate compensation for the damages caused.

Thank you for your immediate attention to this matter.

Hi All,
Beware of Perungudi Chennai MyTVS where fraud and rowdysm act is clearly visible mainly with Service advisor Pugazh.

I gave my car Datsun go plus for Car AC repair on Sep 2023 and they charged 25000Rs within 6 month AC problem, again i gave my car to the same Perungudi MyTVS on June 2024 and service advisore Pugazh assured the problem wont be there AC will work fine charged 25000Rs again but with in 8 months Car AC problem and third time i gave Feb 2024 and they charged heavily almost to 19, 000Rs, so i escalated this to customer care they reduced the bill amount to 15000. Due to this vengeance service advisor pugazh spoiled my well working car horn to dummy horn and assembled the audio system in a worst way which was not at the time when i gave my car which is clearly visible in inventory report(attached the screenshot image), when i made call to Pugazh he was so rude like rowdy speaking to customer. very very worst behaviour

Hi,

I spent almost 50,[protected] in Sep 2023 and 25000 in June 2024) for my car TN02BC0254. But within 4 months the AC was not functioning properLy so after 4 months from Jun 2024 service was done by Perungudi TVS, but since the product was under warranty they managed somehow and repaired AC. Now its after 8 months of service again AC problem for which myTVS saying cooling coil is gone mentioning 6 months warranty is over.

So, low quality by myTVS even after spending 50k within 1 year 4 months replaced product is having problem. i am driving car past 20 years and this is my 3rd car, but facing this type of low quality problem only with this car for which ac REPAIR was done by myTVS perungudi.

If a person like me who has 20 years of driving experience face low quality that too i didnt use in summer past 7 months where load for AC was low then people who are beginners are really pity who gave the car in myTVS perungudi chennai

Many times i told to send back the old part which was replaced by new product but they never returned the old product.

This time i want the old part to be sent back to me and going to see the quality of new part they are going to put in the car.

I sent multiple emails to customer care but no action taken, only first time when i emailed they sent reply after car given to myTVS since customer care executive asked to give the car again to recitfy, i gave the car again to solve AC problem on 13th Feb 2025 morning and till date no update from myTVS whether problem will be solved or not.

Why so worst customer support from myTVS

Thanks,
Sathish S
+91-[protected]

Sir yesterday i went kanchipuram mytvs for my car wind sheild change. Reception is very good after that they not even respond for anything. I am waiting at road side tree with security. I go and ask sir what happened if i go or wait they wait we are conducting they not respond. I went to your office by 10.30am, i go inside by1pm they are going for lunch. I asked sir what happened they said everything over we will start by 2.30om. I was wating till3pm they nit respond i went to the reception sweeper lady siting at reception and eating
I came back to my home
Thus is not the firt time two years back also they w same please check with my car . I can change any where in tamilnadu
But not good for your company very very bad experience worst
By
Sathishkumar
[protected]

Sir,
Not yet received/delivered the car. IF I CALLED, THEY DIDN'T ATTEND THE CALL ALSO.

Service Advisor : Pradeep

TN99H5339
[protected]

I DIDN'T EXPECT THIS KIND OF ACTIVITIES FROM MY TVS . Last time also did the same problem.

I have for first time thought of giving car for service to mytvs service center .
Car was booked for pickup at 8am on Saturday 13th Jan 24. But the person came around 10am for pickup . Car is serviced in Guindy branch.
It was committed that car will be delivered back and will be dropped at my pickup location on Saturday night.
I got call on Saturday evening ..
It was said that brake to be replaced but material is not available now, if I confirm it will be ordered on Tuesday and they said that I can drive for 500kms with these brakes. I said that I need car for next 2days and also I need car to go to office on Tuesday, so will do this later..
Then bill is generated and they said that I need to make payment for generating gate pass for car delivery. I made the payment and sent screen shot. After this, there is absolutely no update or any information on car delivery. I called all available contact numbers but no one to answer as office is closed. I tried for customer care. Then I got a call from customer care on Sunday at around 9.45am and he said that he will revert by checking within 2mins claiming that he has other contacts in Guindy service centre. There is no response after this till now.

I sent my ford fiesta classic for periodic service, along with that i said my rear brake light is not working. They said we have changed the brake light bulb, when my vehicle reaches home i checked the brake lights, now both left and right brake lights are not working, its very dangerous for me and the other vehicles comes behind me, they cheated by saying we have replaced, worst experience with these people from mytvs guindy chennai. I need this issue to get resolve Soon.

My TVs ki Mobility did a car service for replacement of Clutch

Clutch plate ₹5800
Cover assembly ₹4500
Release bearing ₹1600
MC ₹6500
SC ₹4000
Gear oil ₹950
Brake pad ₹2900
Labour ₹5500
Brake labour ₹950
Battery charging ₹650
Express Car service ₹2000
Total paid amount ₹31225 + tow charges of 4500

Within 48hrs, the car was taken for a short drive within 5km vicinity, had a loud crackling noise again . When stopped and found by near by local help on highway, it was found that there were no screws plated and the clutch discs have come closer to the wheel, which can kill anyone as it can break the wheel!

When I called the myTVS service person, no proper response. Never give the car to them and they are money suckers without any knowledge of what they must do.

My vehicle number is TS08FC2598-Renault Kwid, I have submitted my car on 28th November 3pm ato Hafeezpet, Hyderabad mytvs service but I did not received any response or update from the service and my car is not returned till now.

Because of this improper service I couldn’t able to use my vote today, I want my car back to my home as soon as possible and I will not pay single rupee from my pocket.