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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jun 19, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 346

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V
VIPIN P C
Apr 8, 2019
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Address: Vipin.P.C, C5 Spring, Jairaj Apartments, Padamugal, Kakkanad, Eranakulam, Kerala,, 682021

Today (08/april/2019) i was travelling from palakkad to eranakulam. At palliekkara toll plaza, there was huge queue of vehicles. Then they opened the gate and let all vehicles to go without paying toll fee. When i passed toll plaza they took cash from my daerah without any information. No other vehicles payed amount and i was not in a daerah lane. Everytime, they are looting amount like this. I already raised a complaint last week against paliekkara toll plaza for billing multiple amount for a single journey. Please help me. They are looting people.
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On 4th April 2019 while traveling to Delhi while showing Fredom Fighters ID card charged tolls. Plz clarify real position regarding toll charges.
SURINDER Kumar Joshi
#212 Sector 2
Panchkula 134109
[protected]@gmail.com
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    B
    Bharathiraja Periasamy
    from Bengaluru, Karnataka
    Apr 8, 2019
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    Address: 560076

    I had a fasttag from equitas and it was working good till last year, due to usage inconvenience i cancelled the equitas tag and applied for a fasttag from paytm, since then the problem started the new tag always states "suspended" in all the fast tag lanes, when i checked with paytm they replied everything is good from there side and i need to check with nhai for more information. My vechicle number is ka51mk822
    View replies
    I have a car mp421735 i passed 5 apr 2019 time 11.12 am charged for passed vehicle rs. 100 dptl sirpur plaza. Dhule Shows slip display only for overloaded vehicle. Sir my vehicle is domestc car so why he charged amount tic. No. [protected]

    Thanks
    Surendra rathore
    Mob [protected]
    Shajapur mp
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      A
      [email protected]
      from Chennai, Tamil Nadu
      Apr 7, 2019
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      Address: B 805, Radiance Shine Aprtment, Kazhipathur, OMR, Chennai, Chennai, Tamil Nadu, 603103

      Hello sir,
      I stay in omr chennai where in i need to cross the toll daily to reach my office. I had a pass earlier for my owned car. Now i bought a car on lease basis from my company and the rc book is in the name of my organisation. Giving the reason that rc should be in my name i am denied the pass and need to pay 57 rupees daily to go to office which i find illogical. This toll is there from past 10 years in the city limit and not sure why it is not removed by now.

      Can you help us to remove this toll since the chennai city has expanded to this a area. If not at least help me to get free pass since i stay in omr road with aadhar card as my address/identity proof and within 3 kmts of the toll.
      Regards,
      Prashanth bhat
      [protected]
      [protected]@gmail.com
      Jun 04, 2020
      Updated by [email protected]       Hi Sir,

      ""Escalation 1""

      I decided to complain on this considering now things are tigitized and complaints will be acted upon. However, it is very disappoiniting that after such a long time there is neither a response nor a resoltuion has been brought in. I would request you to provide the pass for the leased cars as well since it is a private vehicle and not a taxi.
      Monthly payment of Rs1000 is too high for us apart from the fule charges.
      Regards,
      Prashanth Bhat
      View replies
      On 04 April 2019 I travelled through Madurai Nagercoil highway. At two places toll collected through Fastag for both ways instead of single way. I noticed this only after I received the SMS. SMS image is attached. Kindly refund my money collected extra.
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        J
        JAYARAMA D M
        from Delhi, Delhi
        Apr 7, 2019
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        Address: Dakshina Kannada, Karnataka, 575019

        Today at talapady toll plaza twice deducted while returning on car. Morning while passing rs. 40 and returning rs. 20 and again rs. 40 deducted
        Dear customer, your fastag account has been debited rs. 40 for transaction for vehicle at toll talapady toll plaza on[protected]t06:13:25. Balance amount in the account is rs. 284.
        Dear customer, your fastag account has been debited rs. 20 for transaction for vehicle at toll talapady toll plaza on[protected]t15:42:04. Balance amount in the account is rs. 264.
        Dear customer, your fastag account has been debited rs. 40 for transaction for vehicle at toll talapady toll plaza on[protected]t16:14:22. Balance amount in the account is rs. 224.
        View replies
        All the toll plazas from Delhi to Amritsar and Jalandhar to Pathankot fastag lanes are not working properly. Their scanning system is poor and staff is not upto mark
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          J
          JAYARAMA D M
          from Delhi, Delhi
          Apr 8, 2019
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          Address: Dakshina Kannada, Karnataka, 575019

          I travelled on 7-4-2019 at talapady toll plaza by my own car at morning and returned evening (Within 24hrs) itself by the toll while returning toll deducted twice i. E. Rs. 40+20+40=total rs.100, instead of rs. 40+20, this toll doing like this frequently, but earlier proof not having due to friends car travelled. Also they changing the timings on hand held scanning machine as per my observation. Please take action
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          Wihin 24 hours they are taking toll again and again
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            N
            Niraj Sawalakhe
            from Sagar, Madhya Pradesh
            Apr 7, 2019
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            Address: Kharangate toll plaza, Raipur, Chhattisgarh

            I have been illegally taxed ₹ 10 at this toll which has been closed for other vehicle than transport in name of ministry of road & highway kharun toll plaza. I am addaing a copy of the same with this complaint. Does any ministry with this name exist as i know it’s national highway authority of india. This is done right under the nose of cg govt.
            I know nothing will be done but i still have a little hope as thousand of people like me are cheated

            Jai hind
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              D
              Deepak Makane
              from Panhala, Maharashtra
              Apr 7, 2019
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              Address: 413001

              Dear sir,
              Sawaleshwar toll plaza one way toll fast tag debit and cash received/debit toll plaza plz return refund amount
              Date and time : 07.04.2019. 10:05:57
              Plaza 2
              Vehicle no. Mh13ax1206
              Operator name :nagesh c3739
              Singal type
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                S
                somvir rohilla
                from Gurgaon, Haryana
                Apr 7, 2019
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                Address: 124501

                Dear sir, nh 9 toll road is not looking like toll road. There are many patches from sampla to rohtak (Specially complaining kheri by pass)

                Near toll plaza, rohad (Nh9) no proper passage given for two wheeler on both side of toll plaza. One side to delhi road is not clear for a two wheeler, where as to rohtak, no road available. Only footpath for use arranged for two wheeler.
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                  J
                  JTSPL Ahmedabad
                  from Ahmedabad, Gujarat
                  Apr 5, 2019
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                  Address: 382418

                  Vehicle gj01dt7653 with icici fastag few days ago the ft automatically blacklised now when i am trying to gt new fastag from pos they are saying that your fastag is already running with hdfc bank whenever i show them my vehicle and also talked with hdfc custmer care but they are not ready to hear anything had more then 70 ft from icici bank

                  Sapanraj sen
                  [protected]
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                    G
                    Ganesh Gajmal
                    from Pune, Maharashtra
                    Apr 5, 2019
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                    Address: F no 04 gut no 152 , alok nagar satara Parisar Aurangabad, Tapi, Gujarat, 431001

                    Arrogant employees fasttag automatic lane is closed for both the sides when i asked why they said that we received orders to close this lane. I met mr. Satyendra singn emp. Id 00330
                    Soma isolex pvt. Ltd. Surat hajira toll pvt. Ltd. The employees and manager didnt gave any clearification regarding that and they arrogantly talked with us. Myno [protected]
                    +1 videos
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                      P
                      Papinder Pal Singh
                      from Bengaluru, Karnataka
                      Apr 5, 2019
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                      Address: 175 A, Block G, Rastion Wali Gali, Opp. Balaji Medical Store, Near Neem Chowk, Veer Bazaar, Sangam Vihar, 110062

                      Toll operator was not informed that the payment is already deducted via fast tag, & again collected cash and given receipt of 100 rupees, after 5 minutes of crossing the toll i got the massage that 100 rupees has been deducted from fast tag account.

                      This is simply 420 activity going on nhai toll plazas.

                      Please look into this & help to refund extra payment, i can submit both cash receipt & paytm fast tag statement.
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                        K
                        Kapil Huria
                        from Raipur, Chhattisgarh
                        Apr 5, 2019
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                        Address: Rewari, Haryana

                        In nh 8 highway totally road damage with in bawal chowk to delhi direction towards. Around 15 km. No one take care of this road damage. Kindly please take care of this complain & hope it will maintain with in week. This road have been damage from last one month. As a normal mal we facing so many problem during public transport. Kindly acknowledge this complain.
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                        विषय अंतर्गत निवेदन नेशनल हाइवे 8 पर केलवा ग्राम में दोनों तरफ सर्विस रोड़ बनी हुई उसकी हालात बहुत ही खराब है । गणेश घाटी से लेकर -केलवा थाना तक दोनों तरफ सर्विस रोड़ पर बड़े बड़े गड्ढे पड़ जाने से आम जनता हादसे का शिकार हो रही । केलवा चौपाटी आमेट रोड़ पर तो 2 फीट तक गड्ढे हो गये । और सद्भाव कंपनी वाले मिट्टी डाल कर अपनी लीपापोती कर देते । केलवा चौपाटी पर ट्रक टेलर के टायर फटने से आये दिन दुकानदार भी हादसे का शिकार हो रहे। और चौपाटी पर आम लोगो की भीड़ रहती उनके ऊपर भी कंकर से पूरी तरह से चोटिल हो रहे। प्रशासन को बार बार अवगत करवाने पर भी कोई समाधान नही हो रहा। आपसे निवेदन है जल्द ही दोनों तरफ की सर्विस रोड़ को सही करवाने की कृपा करावे जिससे सभी को हादसे का शिकार ना हो।
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                          K
                          Kurmati Ravinder Sharma
                          from Paramagudi, Tamil Nadu
                          Apr 5, 2019
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                          Address: Dundigal, Hyderabad, Andhra Pradesh, 500043

                          Toll plaza, mr rajesh, working in plaza for 9 years, near kurnool forcibly collected toll, stating armed forces person should be with the vehicle. Toll exemption certificate given. Vehicle no. Ka 05 ac 3713 driver is riyaz ul haq. Gp capt k ravinder from hyd-bengaluru. Is it right? Plz clarify and take action. My email is [protected]@gmail.com. Thank you
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                            R
                            raman manaise
                            from Delhi, Delhi
                            Apr 4, 2019
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                            Address: Kherki Daula, Gurgaon, Haryana, 122004

                            I am Fastag user and am facing no issue with most of the toll's but Kherki Daula wherein Fastag is never scanned & the employess of the toll plaza get into arguments & create ruckoos frequently. There is no mechanism to put a complaint. Even when we show them a physical print out of payment receipt of monthly pass still they argue. The fastag has been approved by Paytm as active yet there is issue with scanning at Kherki Daula, please provide a solution.
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                              S
                              Srinath K S
                              from Mumbai, Maharashtra
                              Apr 4, 2019
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                              Address: Kotipura,Anavatti,Soraba(Tq), Shimoga(Dist), 577415

                              Hi sir,

                              Kindly fix the street light near anavatti (Shikaripura to athani highway) highway towards
                              It is not working from past 2 years and now it is getting worst as it is turning to be a place where local guys, people suffering daily accidents.
                              I have witnessed one incidence today itself, where 5 peoples are injured via accident as we objected all ran away but please take this issue seriously, fix street lights and if this message is being read by any police person kindly help civilians and take action against such people.

                              Your faithfully
                              Srinath
                              Apr 04, 2019
                              Updated by Srinath K S                               Sir,

                              Missed My Contact Number
                              [protected]
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                              On NH44, KARNAL TOLL PLAZA don't have different lane for Fastag customers
                              all lanes are fastag so all are in the same queue so what is the benefit for fastag customers when we have to wait even we have fastag... what is the meaning of fastag if fastag vehicles also have to wait in same queue as non fastag.
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                                R
                                Ramanan Sarrathi
                                from Chennai, Tamil Nadu
                                Apr 2, 2019
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                                The toll gate was poorly maintained by the team, toll gate collecting ₹80 for single but they don't even make the road visible clearly, there is no difference between speed breaker and road.. Even we had a traumatic situation while applying brakes near toll booth we have informed booth about the issue but they have said we are also informing the same problem to the head but still no response from them, this made us felt poor experience. Must take care of the roads
                                Place : vikravandi toll plaza (Nh-45) villupuram d. T
                                Toll : ulundhurpet expressways pvt. Ltd
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                                  K
                                  kkgupta.
                                  from New Delhi, Delhi
                                  Apr 2, 2019
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                                  Address: New Delhi, Delhi

                                  Dear sir/ma’am,

                                  This is just to highlight the incorrect practice which is going on at bhagan toll plaza, haryana on delhi-chandigarh highway.

                                  I was travelling through bhagan toll plaza on 10th march’19 in my vehicle hr 51 bs 2726.
                                  Though my vehicle has fastag, there was no boards/indicating suggesting the presence of fastag system to deduct toll. Unaware, i proceeded to the manual toll plaza and paid the toll charges of rs 65/- (As also attached) and proceeded further. Immediately afterwards, i received a notification of deduction of toll from my fastag account also with icici linked id: malc381uljm378617 (Also attached for ref.). Since i had an urgent commitment i decided to check for refund/adjustment on my return journey; but i was asked by the customer care no. To go to the toll administration office which was not possible at the unearthly hour. I had to continue my journey. I also called up the customer care of toll plaza several times but no positive response has been given so far.

                                  I hereby kindly request to refund or credit the amount rs 65/- to my fastag account.
                                  Thanking you,

                                  Regards,
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                                    A
                                    amrik_2006
                                    from Mohali, Punjab
                                    Apr 2, 2019
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                                    Dear sir,

                                    I write to you on account of a near accident at national highway 44 between doraha and manji sahib.

                                    An under construction hindustan petroleum petrol pump on the left is coming up on the left while going from doraha to khanna. While i was crossing the pump, a truck backed out of the petrol pump directly on to the main highway causing me to brake hard and i just about missed hitting the truck with cars behind me too braking hard to avoid a collision. My friend on the back seat banged his head against the front seat but thankfully no major injury took place.

                                    This petrol pump when fully functional would pose higher risks to commuters and i wonder how it has been allowed entry on to the main national highway directly. I was saved that day but it may not be so for others. But to avoid such incidents in the future no petrol pump should have direct entry to the fast moving national highway. There are other pumps that have a long entry and exit running parallelly to the national highway and merge gradually in to it. Such entry and exits must be on nhai directions and it is appreciated as it avoids accidents.

                                    My complaint be please noted to safeguard interest of tax paying and toll paying customers who are paying for safety and good roads not to lose their lives to such petrol pumps who have disregard for the safety and lives of citizens.

                                    Yours sincerely..
                                    View replies
                                    Most of the times it happens that they never accept any digital transaction. They force to pay by cash.
                                    When denied then they start arguing.
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                                      S
                                      srikanthveeramalla
                                      Apr 2, 2019
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                                      Address: Karimnagar, Andhra Pradesh

                                      The nh44 is one of the best travelled roads and has very good maintainance. The regular traffic on this road is also pretty high. But the first toll plaza (Hyderabad to bangalore) raikal toll plaza has no exclusive fastag lane. When the government is trying to improve and promote fastag how come this particular toll plaza doesn’t have a dedicated lane. The fastag customers have to wait in the same line in which the cash transactions happen. So why should we buy the tags when we are anyways waiting in the lane. It’s not of any use to the fastag buyers. Hence you are pulling down the whole idea of these tags. Infact you should be doubling up the fastag lanes to encourage commuters to adopt to the use of fastag. Please put up a dedicated lane for fastag and later to increase the fastag sales and uses you should add more lanes and decrease the cash transaction lanes.
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                                        V
                                        VIPIN P C
                                        Apr 2, 2019
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                                        Address: Ernakulam, Kerala

                                        My name is vipin. P. C. I am from cochin kerala. My vehicle number is kl7cq6269. Last sunday (31/march/2019) i went to palakkad. Since i had to come back within 24 hours, i took a 2-way toll ticket of rs.105/- from paliekkara toll plaza, thrissur, kerala. Later i noticed that they also took 70 rs from my fastag account. I request you to take proper actions and return money to my account.
                                        View replies
                                        Toll tax on the way to Jalandhar
                                        Is too much cost and it is collecting from last 10 years there is also traffic jams
                                        They are harrassing public...
                                        That toll plaza should stop
                                        They are charging and collection is very wrong...
                                        Toll plaza is unnecessary harrassing public
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