NestAway Technologies Complaints & Reviews

Cheating by nestaway-1. I am planning to move out of a nestaway home by May end. I have given notice a month prior to it. But it seems like they have changed their move out notice period from 30-45 during pandemic time. This was not informed to me and also it is not mentioned in my rental agreement. I am trying to contact them since 3 days regarding the same but all I'm getting is 24-48 hours time limit to get my query resolved. They are deducting an amount of 11700 for that period.
Also to you information, even if I would have tried to do that 45 day notice period thing, I was not able to because their team didn't close my move-in since 576 days. On my request and complaint they closed it 3 days back itself.
I have even wrote a mail to them on their request, but no information. I wrote on twitter bit still I got a useless response. So I'm feeling that they will not return my hard earned money and specially during this pandemic situation. In case if this happens I want a legal action against the company as I am reading many complaints where people have been cheated. I request to look into the matter at the earliest as I consider this as real cheating and looting done by nestaway

Since was raised the complaint on nestaway application and waiting for the call from the past 5 days every single day escalating the issue but no respond, my move in proces is pending with them as taken internal transfer only needs to update in this month but they reschedule my move in to the next month for the rent generation as wanted to move out in this particular month, having a pathetic services neva gone recommend this app before this issue also faced many challenges but still nthng happens with this, the area managers who all are alligned to help there nesties they never respond to the calls as well msgs.M not going to pay my next month rent this is really bad and pathetic customer support services

We have moved from the property in 1st week of march.. We have not received our deposit back... Our deposit is not a small amount... Kindly do the needful.. They are not replying us even.. Thats a fraud
Ticket id : CC_08509693

I vacated a Nestaway 1-bhk property, 203, SLV Nivas, Satya Sai Layout, Whitefield Bangalore-560066 on 25th Feb, 2020. As per policy, I should be getting my deposit amount refunded within the next 14 days or till the owner sends this deposit amount back to the company and the company pays me back.

It would be relevant to bring to note that before vacating, I have been charged additional amounts as whitewashing charges and multiple utility bills without any detail or break up of the charges. I paid these extra charges amounting to 9000 apart from the regular monthly rent of 12500 for the last month. Still, while vacating numerous other charges were included in the name of cleaning and whitewashing repair maintenance etc.. No details were furnished on break-up of these.additional charges.

It's been over 2 months now and after multiple follow ups over calls and mails, I still haven't got my security deposit refunded.

Please find attached screenshot of my email follow up with Nestaway team containing all details of my concerns and also the discrepant bills. There hasn't been any response on that as well. This is my hard earned money and I really need it at this challenging time. Please do the needful to get me over this trouble and harrassed feeling of getting cheated.

I have rented a flat in noida..before moving in i waa promised to provide all facilities .i got the flat in a bad condition. Tye A.c is still not repaired .i have to buy a new purifier.the agents dont reply back.i am frustated with the services.i need help .

It has been a couple of months since we have vacated the flat, yet we are waiting for our Security Deposit Refund. Our Move Out date was 26/02/2021. We’re trying to reach out to nestaway over the phone several times and earlier as well but no luck. Even tried calling the Area Manager(Nestaway), but even he is not responding to calls or messages. Can you guys please look into it

Just again today morning when I was checking my Nestaway dashboard for utilities as Electricity Bill account ID to see how much amount is pending on BESCOM website from last tenant. I saw that Rs. 1726 is pending and when I called helpdesk they are you pay that amount, why I have to pay that its Nestaway job to clear pending money of BESCOM before new tenant moved-in .

Also why I am raising this complain as I see another illegal activity from Nestaway When I clicked "Utility Expenses" tab on dashboard and it shows Rs 488 is pending and the shocking part is that the due date is mentioned as " 08 Nov 2019" that has same has same account ID of current flat. I dont understand why Nestaway cheats with their customers . I am attaching the screenshots of this illegal activity and Nestaway should justification for this wrong doing.

I was staying at N49007 and moved out on 1st APR 2021 and have'nt received my deposit 22, 000/= yet.
Customer services are also not responding.

I have moved into new flat yesterday taking internal transfer . Today morning I have seen that Rs. 15000 been added to my dashboard as painting charges . Customer care is saying it if for my old flat 106, but even for my new flat 207 I have not seen any painting done . so if last tenant of 207 have not paid the painting charges why I have to pay the amount. I have been staying in same apartment from last 3 years and I have not seen any painting done. Even for my last flat it was given me as is not painted and not cleaned properly. It was cleaned by my apartment security gaurd and even new one he only cleaned . So why Nestaway is taking 7k on-boarding charges and why this painitng chatrges as its never been painted . This is illegal activity from Nestaway as 15k for painitng that they never do and take that money with them.

I have moved into new flat yesterday taking internal transfer . Today morning I have seen that Rs. 15000 been added to my dashboard as painting charges . Customer care is saying it if for my old flat 106, but even for my new flat 207 I have not seen any painting done . so if last tenant of 207 have not paid the painting charges why I have to pay the amount. I have been staying in same apartment from last 3 years and I have not seen any painting done. Even for my last flat it was given me as is not painted and not cleaned properly. It was cleaned by my apartment security guard and even new one he only cleaned . So why Nestaway is taking 7k on-boarding charges and why this painting charges as its never been painted . This is illegal activity from Nestaway as 15k for painting that they never do and take that money with them.

House ID 136107
Nestaway hasn't returned my deposit even after 2 months. Please take action against them..

I was a tenant of Nestaway. After I left their flat, they are not returning my security deposit amount of Rs 126000.

I vacated the flat on 24th February 2021. They were supposed to return the security deposit to me within a week of vacating.

They also made false statements that the security deposit was with the owner, whereas the owner stated clearly that he doesn't have the security deposit.

I also raised a ticket with the Nestaway team: https://www.nestaway.com/alpha/care/ticket/CC_08506767

But they keep on making false promises and are not returning the money.

House id: 44059
Apartment name: Alpine eco apartments, Doddanakundi

Attaching the image of the conversation with the Nestaway team as well as the house landlord

I, very rented my apartment with nestaway, as per the policy they should return the apartment in the same condition that I've given them, but nestaway returned the property with complete damage tv Microwave stolen, interior damage, utensils stones, furniture damage, also they have taken the deposit buy not paying us the rent.Nestway should compensate us 25 lakh rupees of compensation for the damage they have done to us.

I am Rajat Kumar Verma, have moved out of nestaway home in August 2020. Till date I have not received my security deposit as a refund. Have raised multiple requests and called multiple times to area manager and customer service but no any response from any side. No one visited there for inspection in August complete month, neither they called. But called later after three months for inspection. Everything things were fine, nothing was destroyed. I moved out from there how I got at that time. Have taken the snapshot too. They are telling that 14000 charges will be applicable but if I claim then there should not be any charges. Security deposit amount was 27000 and only one month painting charge is one month rent i.e. 9000. In return I should get 18000 rs in return.

Unable to attach pictures, they are larger in size. Attached 1for example. If required more, then let me know.

Till date there in no any update.

Thanks n regards
Rajat Kumar Verma
[protected]

I left Jalagam residency 1.5 month back and properly informed. you were supposed take only 1.5 month charge and return my deposit.
But it is not returned yet an i am getting charged 668 per month for nothing.

Return my money ASAP

I reached to nest away team many times regarding my security deposit refund but they are not refunding my security money of Rs 37000/-
Even I post my complaint in the consumer complain forum also,
they are not doing any resolutions of my issue. Please take action again them.

This complaint is for my House ID 62048.
JayPee PC02-1204 apt In Noida
Nestaway has not helped in submitting rent (as promised) by 5th of every month. The rent from tenant is pending. Also, the maintenance charges are pending and have accumulated to Rs25000. The check from tenant has bounced. It is really poor support from Nestaway in dealing with this situation. Complaint was registered earlier also and no response has been received yet. Nestaway takes 7.5% commission from rent and no service has been provided. Please take care of this issue as soon as possible. Thanks

Before we shift to the house, kitchen bulb was not working, house was not at all clean and bathroom water holders was also not working. From our money we repaired all above things and this inspection guy applied those charges in move out. Please return those money to me. Our property manager was not at all supportive and good. We escalate him 2 or 3 times, still no other manager was assigned to us. He always told to raise tickets for repair and all after that he told you need to pay those charges to plumber, etc.
Please return my money related to common bath health faucet, kitchen light holder and house cleaning charges. Regarding house cleaning you can ask to Security aunt, she cleaned our house and told is how these Nestaway people handover the house to tenants. Regarding plumber you can ask to property manager, he only told to pay money to plumber irrespective of bath faucets was not in working condition before handover the house to us, still we paid those charges. Kitchen bulb also was not working from 1st. I want my money return for these things

I was off boarded from Nestaway more than 1 year back when the house owner cancelled the agreement with Nestaway. They initially agreed to pay me back my full deposit of 85, 000 Rs on mail. I have been following up with them for over an year to get the refund. They have not paid me stating dues from house owner etc. The house owner cleared his dues 2 months back but still Nestaway is not responding to calls, mails and the contact people are also not helping. They willfully do not want to pay back my amount.

Please help!

Apartment Name: Mylari Apartment
Location: Babusapalya, Bangalore

In my absence nestaway allowed people to stay in my flat for months .This was an illegal stay, i was not notified about it. Now all my belongings are missing from the flat. I have lost items worth lakh of rupees. Serious action needs to be taken against the people who gave the house keys to unknown people. Area property manager needs to be questioned.

Desired Resolution:
I need all my belongings delivered to my hometown as i have left Bangalore or i need nestaway to pay for all my loss.