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Netmeds Complaints & Reviews

www.netmeds.com

3.3

Updated: Aug 23, 2025

Complaints 1191

Resolved

717

Unresolved

474

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Netmeds reviews & complaints page 49

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I have ordered medicines on 20th may 2020 and paid online. Still they have not delivered my order completely. They are providing medicines from tamilnadu which is far from my area. I am living in navi mumbai, if their service location is far from my area why did they accept my order? It is not any electronic product, it is medicine prescribed by doctor. It might affect patient health and its treatment. And we cant directly contact to them only email or chat is available. At least they should accept of delay and cancel the order but that kind of response was not given till date. I am waiting for 7 days, one of order they have delivered but my course wont complete unless all medicines get delivered.

Aug 7, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 27, 2020

Netmeds Customer Care's response Dear Prachit Patil,

Greetings from Netmeds.com!!!

Upon tracking we see that the order is been delivered to you this afternoon. Kindly confirm the same.

We always ship our customers' orders in a single package and the orders will get split based on the availability of the ordered products.

We regret the delay caused in delivering your order.

We look forward to providing you with a better experience in subsequent times.

Thanks! Escalation Team, Netmeds.com

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I have not received delivery of the order, whereas your message says it is delivered.

No one has contacted me over telephone.
My mobile no : [protected]

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Address: Sagnika halder railpar depopara k s road indira sarani near dakshina Kali mandir asansol 713302

This is sagnika halder. Today i placed an order on netmads where transaction successful but still order was not confirmed. Order id is[protected]a.

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Address: 519, Mumbai cold drink house, Cutch Castle building, SVP road, Opera House, Mumbai

Date: 23 may 2020, 1:52 pm
I placed an order on netmeds... And i paid amount of rs. 386.25 from mobikwik.. But after that i opened application of netmeds, there is no ordered list... But i paid amount and amount also deducted from bank... I m sharing details order i'd : netmeds[protected]a-1
Please refund the amount that i paid, i m sharing screenshots also
Name - sahil shaikh

Aug 10, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 25, 2020

Netmeds Customer Care's response Dear Sahil Shaikh,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly be informed that we have received the payment for your order and the same has been refunded through the original payment mode on 24th May'20.

It will get reflected in your account within 1-9 working days from the date of refund.

We look forward to serving you in the future.

Thanks! Escalation Team, Netmeds.com

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Address: No. 1, Lalithapuram Street, Royapettah, Chennai - 600014, Tamilnadu, India Our telephone number: 72007-12345

Payment of rs 714.13 from amazon upi on 10.5.2020, money was deducted from my account but order was not confirmed.

Netmeds customer support has been notified about the posted complaint.

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My money got deducted from my bank account while making payment to netmeds. I have submitted all the proofs regarding the transaction. But netmeds customer care is neither picking the calls nor replying to mails. They are cheating customers by taking their money and not delivering orders. I never expected this kind of cheap behavior from a company.

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 23, 2020

Netmeds Customer Care's response Dear Swarup Tripathy,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have received the payment for your order (Dated 17th May'20) successfully.

Since we have not received a valid prescription for the ordered medicines we were unable to process the order.

As per your email confirmation, we will cancel the order and initiate a refund soon.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 23, 2020

Netmeds Customer Care's response Dear Swarup Tripathy,

Greetings from Netmeds.com!!!

Kindly be informed that as per your request, we have canceled the order and refunded the amount through the original payment mode.

It will get reflected in your account within 1-9 working days.

We look forward to serving you in the future.

Thanks! Escalation Team, Netmeds.com

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We placed order on 20 apri 2020 for 2 items. One item got delivered on 5 may apr 2020. The other items shows it has been delivered on 28 april which we did not receive yet. We have made complaints to customer service on 6 may and got ticket no. [protected]. But so far the complaint not solved yet or no refund from them.. I sent reminder email on 16 may 2020. No use...

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Address: India

Website: Netmeds

Today i order some items from netmeds amounting to 1284. I paid for the order through amazon pay. After paying for the order, the amount got deducted from my account. Now in the netmeds app, the order is shown as declined. But in the amazon pay transactions, the transaction is shown as successful. My money got deducted and the order is also declined. I want a refund immediately. Please do the needful

Sep 19, 2020

Complaint marked as Resolved

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Address: India

Website: Netmeds

I ordered some items from netmeds. While paying I used Amazon pay. The money got deducted from my account but in the netmeds app it is showing as order declined. But in Amazon pay transactions, the status shown is successful transaction. I want refund of the amount debited from my account immediately.

Sep 19, 2020

Complaint marked as Resolved

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Dear sir,

It is pathetic that i have ordered in march via order no.[protected]a. As my brother is kidney patient who undergone to a disastrous problem due to their lackluster approach.. I have followed their representatives number of time but they are misguiding n not giving correct information.. But still my payments of refund is pending. I could not make it that netmeds have locked my amount from 56 days n not willing to understand.. Why this is happening?? I am really fade up with netmeds lackluster approach towards customer service.. If my payments are not refund then i will sue in court n claim a healthy amount because of your lackluster approach in delivering my patients has suffered alot.. Which in turn put an extra burden.. Request you to please intervene so that it is not repeated with any other customers.
Mob-[protected]
Vishwajit dubey
[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 20, 2020

Netmeds Customer Care's response Dear Abhishek Dubey,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that the refund for the returned orders is been initiated on 8th Apr'20.

And, we have shared the refund reference details through your registered email id yesterday (19th May'20).

We would request you to check with the bank along with the shared information. Your concern will be resolved.

You can write back to us for any further concerns. We will explore it.

We look forward to providing you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com

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Address: H.No. 192, Pooja Bangle Store, Bank Wali Gali

Dear sir/madam,
My order id[protected]a not shipped till yet, why i dont know. I called to xpressbees customer care they said we returned your order to netmeds..

Why my order returned without any information? Or not return my order money. Please arrange my order asap because i need urgent.
Thanks & regards
Sohan singh rajput
Mob. [protected], [protected]
Add. Plot no. 416, phase-iv, udhyog vihar gurugram pin. Code - 122015

Aug 11, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 18, 2020

Netmeds Customer Care's response Dear Sohan Singh Rajput,

Greetings from Netmeds.com!!!

Upon tracking we see that the courier has tried a maximum number of attempts to deliver the order but they were unsuccessful. Hence the order is been returned to us.

We apologize for the inconvenience caused.

As per your request, we will reship the order and get back to you with the order status soon.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 18, 2020

Netmeds Customer Care's response Dear Sohan Singh Rajput,

Greetings from Netmeds.com!!!

Please be informed that we are reshipping the medicine under the order NMS[protected]ARS.

Your order is under processing now. It will be dispatched soon.

You can write back to us for any further concerns. We will explore it.

Thanks! Escalation Team, Netmeds.com

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Address: Chennai

I would like to request you that i debashish dasgupta an netmeds customer had ordered an horlicks health drink powder classic malt 1 kg (Refill pack) for rs 428 and let's shake handz safety hand sanitizer 500 ml for rs 250 on 16/05/2020 by opting for the cod option but instead while checking my account details i have got to find out that an amount of 720 rs has been deducted from my account as a result of some sort o[censored]nauthorized transaction being done so i have already cancelled this order and i want to get a full refund on my account i never made an online payment so how for some strange reasons the amount has been deducted from my account

Aug 11, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

May 16, 2020

Updated by Deebashish Dasgupta Netmeds. Com Unauthorized Transaction being done with my account no [protected]

Verified Support

May 17, 2020

Netmeds Customer Care's response Dear Debashish Dasgupta,

Greetings from Netmeds.com!!!

Kindly note that our payment system is completely secured but we are disappointed to read your complaint.

However, we can able to explore this for you. We have sent an email through your registered email id in this regard.

Please check and revert back to us through the same ticket.

We will take it forward and get back to you with an update.

Thanks! Escalation Team, Netmeds.com

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Address: 519, Mumbai cold drink house, Cutch Castle building, SVP road, Opera House, Mumbai

I placed an order on netmeds... And i paid amount of rs. 534.22 from amazon pay... But after that i opened application of netmeds, there shows that payment failed... But i paid and amount also deducted from bank... I m sharing details of netmeds order i'd and amazon order i'd... Please refund the amount that i paid, i m sharing screenshots also
Name - sahil shaikh

Order i'd of netmeds :[protected]a

Order i'd of amazon : p[protected]
Please help me,

May 16, 2020

Complaint marked as Resolved

I got refund...

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Netmeds Customer Care's response Dear Sahil,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have forwarded this to our team. We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

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Address: Online portal

I had placed an order on 5th may with delivery date to be between 8 - 11may. On 8th i get a surprise that my order is cancelled and now the company has placed a new order on my behalf with no timeline on delivery dates.

Since then i have been trying to reach them through mails or call center and no one is replying. Please understand this is a medicine and not and item to be consumed as an when u get it n feel like.

Online tracking updates are also redundant and gives no clarity.

Moreover the amount has been charged from me and now they say that the ordercannotbe cancelled

Siddhartha
[protected]

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Address: House No. 201/C, River Sal Estate, Near Khareband Bridge, Behind Borkars Supermarket, Benaulim, Goa 403716Salcete, GOA 403716

Being your regular customer i had ordered my usual medicines on 24/3/20 under order no.[protected]w value irs. 1096.17.
But soon after lockdown 1.00 was imposed you could not deliver my medicines and you suggested if i cancel the order now, i would be credited with 25% nms supercash of rs. 274.

So seeing that the medicines were difficult to come due to lockdown i cancelled the order and purchased the same locally.

Noting that no supercash was credited within the stipulated time, i lodged a complaint and ticket no. [protected].

Since then i followed the matter by several mails under this tkt. No. But no
Solution has been found. I[censored] read my mails, i was promised the same would be credited, but nothing as yet. Of late two mails have not been seen nor
Replied.

Kindly treat this matter as urgent, since i need to order some medicines.

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

Netmeds Customer Care's response Dear Agnelo Lacerda,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please look into it. You can write back to us for any further concerns.

We will explore it.

Thanks! Escalation Team, Netmeds.com

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I had ordered two items vide my order i'd no[protected]a dt 16th april. Track id[protected] dt 20th april. I am yet to receive one item i. E 500 ml hand sanitizer. I had paid fully for both the items via debit card. I have received only one item out of two on 26th. After that inspite of numerous complaints and e mails they are totally silent. No response. I need the item urgently.
Prasun chakraborti sr citizen
Kolkata 700074

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

Netmeds Customer Care's response Dear Prasun Chakraborti,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Unfortunately, one of the ordered products went out of stock while processing. Hence we had to cancel it from the order.

We have refunded the product amount through the original payment mode on 20th Apr'20.

And, we have now shared the refund reference through your registered email id. We would request you to check with the bank along with the shared refund information if still the amount is not been credited in your account.

We look forward to providing you with better experience in the future.

Thanks! Escalation Team, Netmeds.com

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I placed an order on netmeds on 20-march-2020 and it was delivered in first week of may.
Now i don't need milk powder box as i have already bought it as per urgent requirement from other source.

Now, the order status is not getting updated on netmeds app and i am not getting the return option.

The product is sealed packed and worth inr 705.

Kindly help with the return of the product.
I tried to reach on netmeds customer care but no one is picking up the call.

Kindly help asap.

Details:
Name: ankit agarwal
Contact phone number: [protected]

Thanks.

Aug 10, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

Netmeds Customer Care's response Dear Ankit Agarwal,

Greetings from Netmeds.com!!!

We went through your case and we regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please look into it. We will have your concern resolved.

Thanks! Escalation Team, Netmeds.com

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I had placed the order and paid amount also. Now in app there's no order for me and money also got deducted. I have sent mail to netmeds to which I haven't got any reply or call yet. Poor service. Never should have placed order with netmeds.

May 13, 2020

Updated by Nivedita Chaudhari And now as order got confirmed, one product of my order got cancelled by netmeds and I don't even have got refund yet and neither that product seems be getting delivered.

They don't have proper communication also. No replies for mails, customer care call services are of no use at all.

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The medicine order with order ID[protected]A was to be delivered on 5 may 2020 and a message saying "your order has been delivered" came from the netmeds. But, the order hasn't arrived yet and we have done the payment online the day we ordered it and that is our concern. Please do take some actions

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I have placed 2 orders with netmeds on 7th apr 2020 and here are the order details

Order #[protected]a
Order #2 - nms[protected]arc

These are totalling for amount of rs 6000/- and is prepaid.

I get an sms / email from netmeds that the order is delivered and also the consignment tracking # also shows as delivered.

I have not yet received the order and trying to reach to netmeds. Their helpline / chat / customer service email does not work and absolutely no response.

This is very unprofessional and not the way to operate.

Can i request or see some help regarding my orders here and provide some information.

Thanks
Raj

Aug 7, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

Netmeds Customer Care's response Dear Rajasekhar Chaganti,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please check and revert back to us for any further concerns.

We will look into it.

Thanks! Escalation Team, Netmeds.com

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