Netmeds Complaints & Reviews

Address: No 1, Lalithapuram Street, Royapettah Chennai Chennai District Tamil Nadu India - 600014

Hi, i have a query about my last order, i ordered eliquis 5mg tablet 20's which contain 20 tablets in one box which cost is 1450 for the 20tab and i ordered for the 2 boxes and i only get one and and i had paid for the 2 box's 2460 rs as i get discount of 435 rs please help me out and i need my tablet urgently i m dvt patient. Please find the attachment of the order i get the day before yesterday morning
My order number:[protected]w

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Aug 12, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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May 06, 2020

Netmeds Customer Care's response Dear Misbah Farooqui,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded this to our team.

We will revert back to you once we received an update from them.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 07, 2020

Netmeds Customer Care's response Dear Misbah Farooqui,

Greetings from Netmeds.com!!!

Kindly be informed that we are reshipping the remaining quantity (20 Tablets) of Eliquis 5mg under the order NMS[protected]WRS.

Your order is under processing now. It will be dispatched soon.

We apologize for the inconvenience caused.

Thanks! Escalation Team, Netmeds.com

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Himanshu Kumar Yadav

from Guwahati, Assam

Mar 1, 2021

I did order 2 piece of budtrol fort but I received 1 piece so I want to cancel my order

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H

Himanshu Kumar Yadav

from Guwahati, Assam

Mar 1, 2021

I ordered 2 piece of budtrol fort but I received 1 piece, so I cancel my order

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Order no.[protected] m dt.1.4.20
Ref. Id:-[protected] for refund thro payu

Medicines as per above order were delivered to me on13.4.20. Some medicines could not b supplied because of non availability. An amount of rs.1363.34 was to b refunded to me as intimated by the firm to me on 6.4.20.
The refund
Now the pharmacy is not replying to my email reminders.
... S. K. Dewan, mob.[protected]

Aug 12, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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May 05, 2020

Netmeds Customer Care's response Dear Suresh Dewan,

Greetings from Netmeds.com!!!

We do understand your concern.

Kindly be informed that the refund for the canceled order has been initiated from our end.

We have now shared the complete refund reference detail through your registered email id.

We would request you to check with PayU along with the shared information.

You can write back to us for any further concerns. We will explore it.

Thanks! Escalation Team, Netmeds.com

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Website: Netmeds.com app

I am a customer from navi mumbai and i have been following up with netmeds.com team for few days through mail (Since there is no response on calls) on a wrong delivery. There is absolutely no response other than getting an auto reply with a ticket number.. Such apps should be banned since it brings a lot o[censored]nrest... Instead of making life easy...
During this lockdown period, i purchased vegetables from this app (Advertised for reliance fresh).. This was a prepaid order however pdts delivered were wrong, but neither is the team replying tomy mails, nor any support on refund... Mail attached for reference

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Aug 9, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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May 05, 2020

Netmeds Customer Care's response Dear Moumita Roy,

Greetings from Netmeds.com!!!

We went through your case and we regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please check and revert back to us.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 06, 2020

Netmeds Customer Care's response Dear Moumita Roy,

Greetings from Netmeds.com!!!

Kindly note that we have sent an email through your registered email id in this regard.

Please look into it. You can write back to us for any further concerns. We will explore it.

We look forward to providing you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com

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Order id[protected]m order 1 of 2 - grocery order. Multiple issues 1. I ordered basic vegetables combo but received different one and none of them are usable means rotten / not fresh vegetables.
2. I ordered handwash 750 ml worth rs 180 but received samtoor hand wash worth rs 110.

Ticket id: [protected]

I emailed them multiple times but not a single response. I also called their customer care and representative told me that i will definitely get the refund within 48 hours!!!

[protected]@netmeds.com
http://www.netmeds.com

+3 photos

Jun 15, 2020

Complaint marked as Resolved

give the refund

Netmeds customer support has been notified about the posted complaint.

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May 01, 2020

Netmeds Customer Care's response Dear Lokesh Gupta,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded your concern to our team. We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Jun 10, 2020

Updated by mysho23 Resolved

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Shocked by unethical practice from netmeds!
I regularly use some medicine. Due to lockdown, my local pharmacy could not deliver the the medicines, hence trusted netmeds with my requirement. Earlier used your service but used 'cash on delivery'. But, not, you are forcing customer to use to "pay first" but you are not telling lies that you have "delivered"!!

Order no.[protected]w.
It occurred on 28.04.2020

Paid the full amount in advance.
Sms received from company as 'delivered'. Also, status on the netmeds website showing 'delivered'.
But the company has not delivered the the products.
Lodged complaint through the company website (As your phone service is deactivated and)
One day passed. No response from the company.
Deliver the product asap or return the order amount

Aug 10, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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May 01, 2020

Netmeds Customer Care's response Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

The status might have been mistakenly updated by the courier as they are trying very hard to deal with the lockdown.

We have notified your concern to them and have them try the delivery again at the earliest.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

May 01, 2020

Updated by Dr. Arijit Bhattacharya Medicine received. Thank you.

Verified Support

May 06, 2020

Netmeds Customer Care's response Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

Thanks for taking the time to confirm the receipt of your order.

We are looking forward to our continued association.

Thanks! Escalation Team, Netmeds.com

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I ordered a medicine calcarea phosphorica from netmeds which delivered on 17 april 2020. But it is already opened from inside and looked like used one. It also has some stain on it. So i complaint about it that day and 5-6 times after that. Also complaint on email [protected]@netmeds.com and [protected]@netmeds.com. All they generate ticket and said some customer service executive called within 8-12 hours but till date no one called. I want full refund...

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Sir my order is cancelled due to unavailability of medicine on netmed, but they didn't refund my money, sir i email many times asking reason they didn't replied I even message on netmed apps they didn't replied, sir my order I'd is[protected]A, sir i kindly requesting you please try to refund my money as soon as possible

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Apr 27, 2020

Complaint marked as Resolved

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The consultant didn't even listened to the complete problem and was giving rude replies like I can not solve your problem and i not magician.
If you cannot solve the problem then what are you charging for?
You can provide me a decent prescription or suggest decently but doctor made it worse for me

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There has been a mistake in the patient's name and doctor's name in my order with invoice number CS[protected] dated[protected]. I have mailed the company twice in a period of last 10 days for the same but there hasn't been any response from them yet.

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Order id[protected]a dt 10.4.20 dettol hand wash 750 ml not delivered but app shows successfully delivered, discrepancy noted shipment date and the delivered date and time is same which is not possible (15.5.20 at 9.08 pm). Contacted through mail and got a new ticket no. [protected] dt 17.4.2020, with assurance of resolution within 10 hours but still unresolved no refund or ordered item received yet, we request your good office to resolve at the earliest, thank you.

May 25, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Netmeds Customer Care's response Dear Ramesh Babu,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have forwarded this to our team.

We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

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I am gonna file a complaint . No order placed and deducted money from my account

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Aloneraj7

from Howrah, West Bengal

Jul 1, 2020

Same Problem

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Address: Tamilnadu

Dear team,
Please help with the refund amount, have did the transaction from google pay via icici bank upi with netmeds to purchase some medicine, but order cancelled by netmeds due to delivery not possible on my pin code and they are initiated the refund on same day i. E. 28march buy still amount not received in my account. Now almost a month that i'm chasing for the refund, kindly arrange the refund as earliest.

Request you please do the needful.
Order i'd:[protected]a

+1 photos

May 25, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Netmeds Customer Care's response Dear Sameer Disale,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly be informed that we have initiated a refund for your order on 1st Apr'20.

And, we have shared the refund reference ID through your registered email address yesterday (22nd Apr'20).

We would request you to check with the bank along with the given information.

Hope your concern will be resolved.

You can write back to us for any further concerns. We will explore it.

Thanks! Escalation Team, Netmeds.com

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Address: Consumer at katni location mp, party netmeds ,chennai

Dear Team
Please be informed that in above pack[protected]A haven't found medicine Hyponet .15 Mg, where as same has been charged in invoice as 510.90, kindly refund the amount immediately or resend the same .
please check it, Physically this medicine has not been delivered,

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Address: Online shopping, Pune

Have placed an order on 14th of april at 9.15 pm, order id[protected]m for hose hold products worth rs1872/-. After paying, order has been declined. So far have not received any response, have sent mail email on [protected]@netmeds.com, but no support has been provided. Neither their online number is reachable. I would expect my complain to get sorted and amount to be refunded.

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May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

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Apr 17, 2020

Netmeds Customer Care's response Dear Rupali Sharma,

Greetings from Netmeds.com!!!

Please note that we have received the payment of Rs. 1872 from your end.

As per your request, we have initiated a refund through the original payment mode.

It will get reflected in your account within 1-9 working days from today (17th Apr'20).

We regret any inconvenience which you have experienced in this regard.

We look forward to serving you in the future.

Thanks! Escalation Team, Netmeds.com

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I ordered olesoft max lotion on april 13th 2020. This is very urgent. On april 15th i recieved an sms that order has been delivered. I was shocked to see, because i did not receive any medicine. I checked my order status on website : even that shows delivered. This is shame. And a brazen fraud by netmeds. They are not responding to my complaints which i emailed to them.

My order id is[protected]w. I have already paid for this medicine.

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May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Sankatha Prasad Singh,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have escalated this to the courier.

We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

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Address: Greater Noida West

I have place an order to netmeds on 19th march 20 where they claimed to deliver the material within 4 days max, today till 16th april 20, they have not delivered the medicines where all other online companies like 1mg and others are delivering the material with some delay.. Medicines fall under essential services and they don’t have any reason to blame lockdown... Moreover, there has been no response (Apart from general messages). Pathetic services... Pathetic company

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May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Sachin Goswami,

Greetings from Netmeds.com!!!

Thanks for taking the time to talk to one of our call center executives.

As per your request, we are reshipping the order which is under processing now.

It will be dispatched shortly. We apologize for the inconvenience which you have experienced in this regard.

Thanks! Escalation Team, Netmeds.com

May 22, 2022

Updated by Sachin111.goswami Ok resolved

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Address: plot no 7, Patparganj Industrial Area, Patparganj, Delhi, 110092

I have ordered medicines two times for my Mom who is in Odisha and also I did the on-line payment for the medicines. For the first order that I placed they canceled the order from their side and returned the money near after 20 days and then I placed another order and made the payment again. Today on 14th April they canceled the order again and told me it is canceled from your end.

My parents are at Odisha and I am in Delhi, nobody is with them to deliver the medicines. In this lockdown period, I can't ask anyone to help them. Really this company screwed me emotionally and my parent's health also.

My contact number is - [protected]/[protected]
Email id - aran.[protected]@gmail.com

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May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Aranjit Kuanr,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Regarding the first order placed on 29th Mar'20.,
As a reaction to the COVID crisis, we had to temporarily delist some Pincodes that couriers cannot service. We regret that your order was canceled. Now the service is resumed at your location.

Regarding the second order placed on 5th Apr'20.,
Upon checking our backend record, we see that the prescription for the ordered medicines has not been submitted from your end. Hence we have moved your order to our online doctors and received a prescription from them but before proceeding further, the order was canceled from your end on 14th Apr'20 around 4 P.M stating delay in delivery.

We regret that we were unable to meet up your needs this time. Hope we will have an opportunity to serve you in the future.

Thanks! Escalation Team, Netmeds.com

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I Order Two Medicine On 12 April 2020 Order Id[protected]A And Pay Via Amazon Pay.. Payment Done But Netmeds Decline My Order & Dont Give My Refund Back ...

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Apr 13, 2020

Complaint marked as Resolved

After 24 Hours Order Automatically Process

Apr 13, 2020

Updated by Aloneraj7 Resolved It

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See attached image
Payment was successful and taken but company not giving my order

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Address: G026,SBIOA Unity Enclave, Medavakkam Road, Mambakkam, Kancheepuram District, Tamilnadu 600127

I have ordered 6 medicines for my wife on 04.04.2020 costing rs.3593.45. While i was crediting the amount through online, my pc hanged for 3 times. When i looked my account, rs.3593.45 was credited 3 times to your account. I want one set of medicines, other two to be reimbursed to my account no. [protected] maintained at sbi palavakkam branch ifsc sbin0018271. Plase do the needful. I enclose the statement of account for your kind information. My email address: rangarajan. [protected]@gmail.com.

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May 8, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Apr 04, 2020

Updated by Rangarajan Sritheran Sir Kindly look into it.

Apr 06, 2020

Updated by Rangarajan Sritheran One order has been processed. The other two i.e.3593.45 x 2 should be refunded. Please expedite.

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Apr 06, 2020

Netmeds Customer Care's response Dear Rangarajan Sritheran,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded this to our team. We will check and revert back to you with an update in 24 hours.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Verified Support

Apr 07, 2020

Netmeds Customer Care's response Dear Rangarajan Sritheran,

Greetings from Netmeds.com!!!

Kindly be informed that we have received the payment thrice from your end.

We have processed one of the orders and refunded the other two transactions through the original payment mode yesterday (6th Apr'20).

It will get reflected in your account within 1-9 working days.

Should you have any further queries please do not hesitate to write to us.

Thanks! Escalation Team, Netmeds.com

Netmeds Complaints & Reviews

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Netmeds reviews & complaints page 50

missing tablets in my last order

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non receipt of refund amount

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wrong pdt delivered plus no response on refund

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delivered lesser price and different products - not refunding the balance amount

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medicine not delivered, netmeds claims "delivered"!

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damaged product received

netmeds didn't refund my money

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consultation was not proper

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correction in invoice

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order not delivered but shows delivered.

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deducted money no order placed

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refund amount

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netmeds pharma non receipt of.medicine

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fraud on purchase - order id 15868811249022609m

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order not received but status showing delivered - pathetic response from company

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pathetic response

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placed order for two times and it getting cancelled

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payment successful but netmeds declined my order and didn't give refund

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payment taken , but company automatically shows order declined

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credited 3 times rs.3593.45 on 04.04.2020

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