Claimed

Netmeds Complaints & Reviews

www.netmeds.com

3.3

Updated: Aug 23, 2025

Complaints 1191

Resolved

717

Unresolved

474

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Netmeds

Having problems with Netmeds?

File a complaint and get it resolved by Netmeds customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Netmeds

Netmeds reviews & complaints page 50

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I had ordered two items vide my order i'd no[protected]a dt 16th april. Track id[protected] dt 20th april. I am yet to receive one item i. E 500 ml hand sanitizer. I had paid fully for both the items via debit card. I have received only one item out of two on 26th. After that inspite of numerous complaints and e mails they are totally silent. No response. I need the item urgently.
Prasun chakraborti sr citizen
Kolkata 700074

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

Netmeds Customer Care's response Dear Prasun Chakraborti,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Unfortunately, one of the ordered products went out of stock while processing. Hence we had to cancel it from the order.

We have refunded the product amount through the original payment mode on 20th Apr'20.

And, we have now shared the refund reference through your registered email id. We would request you to check with the bank along with the shared refund information if still the amount is not been credited in your account.

We look forward to providing you with better experience in the future.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed an order on netmeds on 20-march-2020 and it was delivered in first week of may.
Now i don't need milk powder box as i have already bought it as per urgent requirement from other source.

Now, the order status is not getting updated on netmeds app and i am not getting the return option.

The product is sealed packed and worth inr 705.

Kindly help with the return of the product.
I tried to reach on netmeds customer care but no one is picking up the call.

Kindly help asap.

Details:
Name: ankit agarwal
Contact phone number: [protected]

Thanks.

Aug 10, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 13, 2020

Netmeds Customer Care's response Dear Ankit Agarwal,

Greetings from Netmeds.com!!!

We went through your case and we regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please look into it. We will have your concern resolved.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had placed the order and paid amount also. Now in app there's no order for me and money also got deducted. I have sent mail to netmeds to which I haven't got any reply or call yet. Poor service. Never should have placed order with netmeds.

May 13, 2020

Updated by Nivedita Chaudhari And now as order got confirmed, one product of my order got cancelled by netmeds and I don't even have got refund yet and neither that product seems be getting delivered.

They don't have proper communication also. No replies for mails, customer care call services are of no use at all.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The medicine order with order ID[protected]A was to be delivered on 5 may 2020 and a message saying "your order has been delivered" came from the netmeds. But, the order hasn't arrived yet and we have done the payment online the day we ordered it and that is our concern. Please do take some actions

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have placed 2 orders with netmeds on 7th apr 2020 and here are the order details

Order #[protected]a
Order #2 - nms[protected]arc

These are totalling for amount of rs 6000/- and is prepaid.

I get an sms / email from netmeds that the order is delivered and also the consignment tracking # also shows as delivered.

I have not yet received the order and trying to reach to netmeds. Their helpline / chat / customer service email does not work and absolutely no response.

This is very unprofessional and not the way to operate.

Can i request or see some help regarding my orders here and provide some information.

Thanks
Raj

Aug 7, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

Netmeds Customer Care's response Dear Rajasekhar Chaganti,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please check and revert back to us for any further concerns.

We will look into it.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This for the new order number[protected]a ordered from reliance fresh via netmeds and is for the third time items are missing and didnt receive my refund or items
Now rice 4kg greenchillies oil 2ltrs and urad dal 2kg and potato 1kg and maida 1kg and tomato and coriander and also 5 ltrs milk delivered is about to expire in a week time and was packed in december. I have received stuff for 1502 0ut of 2489 and 986 is left please tell me am i going to get refund or going to get my stuff back.
There were 2 previous orders where goods worth 300 were not delivered however was charged and was not given the bill also as the delivery guy refused to give the bill

Take the stale milk back and return orvrefund me the money

Aug 6, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Netmeds Customer Care's response Dear Amey Kathe,

Greetings from Netmeds.com!!!

We went through your case and we regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please check and revert back to us.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 08, 2020

Netmeds Customer Care's response Dear Amey Kathe,

Greetings from Netmeds.com!!!

Kindly be informed that the refund of the difference amount for your order has been initiated through the original payment mode.

And, we have emailed this in detail through your registered email id.

Kindly check and revert back to us for any further concerns. We will explore it.

We look forward to serving you the best in the future.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: No 1, Lalithapuram Street, Royapettah Chennai Chennai District Tamil Nadu India - 600014

Hi, i have a query about my last order, i ordered eliquis 5mg tablet 20's which contain 20 tablets in one box which cost is 1450 for the 20tab and i ordered for the 2 boxes and i only get one and and i had paid for the 2 box's 2460 rs as i get discount of 435 rs please help me out and i need my tablet urgently i m dvt patient. Please find the attachment of the order i get the day before yesterday morning
My order number:[protected]w

Aug 12, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 06, 2020

Netmeds Customer Care's response Dear Misbah Farooqui,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded this to our team.

We will revert back to you once we received an update from them.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 07, 2020

Netmeds Customer Care's response Dear Misbah Farooqui,

Greetings from Netmeds.com!!!

Kindly be informed that we are reshipping the remaining quantity (20 Tablets) of Eliquis 5mg under the order NMS[protected]WRS.

Your order is under processing now. It will be dispatched soon.

We apologize for the inconvenience caused.

Thanks! Escalation Team, Netmeds.com

View replies

H

Himanshu Kumar Yadav

from Guwahati, Assam

Mar 1, 2021

I did order 2 piece of budtrol fort but I received 1 piece so I want to cancel my order

H

Himanshu Kumar Yadav

from Guwahati, Assam

Mar 1, 2021

I ordered 2 piece of budtrol fort but I received 1 piece, so I cancel my order

Helpful

4 other people found this review helpful

4 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Order no.[protected] m dt.1.4.20
Ref. Id:-[protected] for refund thro payu

Medicines as per above order were delivered to me on13.4.20. Some medicines could not b supplied because of non availability. An amount of rs.1363.34 was to b refunded to me as intimated by the firm to me on 6.4.20.
The refund
Now the pharmacy is not replying to my email reminders.
... S. K. Dewan, mob.[protected]

Aug 12, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Netmeds Customer Care's response Dear Suresh Dewan,

Greetings from Netmeds.com!!!

We do understand your concern.

Kindly be informed that the refund for the canceled order has been initiated from our end.

We have now shared the complete refund reference detail through your registered email id.

We would request you to check with PayU along with the shared information.

You can write back to us for any further concerns. We will explore it.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Netmeds.com app

I am a customer from navi mumbai and i have been following up with netmeds.com team for few days through mail (Since there is no response on calls) on a wrong delivery. There is absolutely no response other than getting an auto reply with a ticket number.. Such apps should be banned since it brings a lot o[censored]nrest... Instead of making life easy...
During this lockdown period, i purchased vegetables from this app (Advertised for reliance fresh).. This was a prepaid order however pdts delivered were wrong, but neither is the team replying tomy mails, nor any support on refund... Mail attached for reference

Aug 9, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Netmeds Customer Care's response Dear Moumita Roy,

Greetings from Netmeds.com!!!

We went through your case and we regret any inconvenience caused.

Kindly note that we have sent an email through your registered email id in this regard.

Please check and revert back to us.

Thanks! Escalation Team, Netmeds.com

Verified Support

May 06, 2020

Netmeds Customer Care's response Dear Moumita Roy,

Greetings from Netmeds.com!!!

Kindly note that we have sent an email through your registered email id in this regard.

Please look into it. You can write back to us for any further concerns. We will explore it.

We look forward to providing you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order id[protected]m order 1 of 2 - grocery order. Multiple issues 1. I ordered basic vegetables combo but received different one and none of them are usable means rotten / not fresh vegetables.
2. I ordered handwash 750 ml worth rs 180 but received samtoor hand wash worth rs 110.

Ticket id: [protected]

I emailed them multiple times but not a single response. I also called their customer care and representative told me that i will definitely get the refund within 48 hours!!!

[protected]@netmeds.com
http://www.netmeds.com

Jun 15, 2020

Complaint marked as Resolved

give the refund

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

Netmeds Customer Care's response Dear Lokesh Gupta,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded your concern to our team. We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Jun 10, 2020

Updated by mysho23 Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Shocked by unethical practice from netmeds!
I regularly use some medicine. Due to lockdown, my local pharmacy could not deliver the the medicines, hence trusted netmeds with my requirement. Earlier used your service but used 'cash on delivery'. But, not, you are forcing customer to use to "pay first" but you are not telling lies that you have "delivered"!!

Order no.[protected]w.
It occurred on 28.04.2020

Paid the full amount in advance.
Sms received from company as 'delivered'. Also, status on the netmeds website showing 'delivered'.
But the company has not delivered the the products.
Lodged complaint through the company website (As your phone service is deactivated and)
One day passed. No response from the company.
Deliver the product asap or return the order amount

Aug 10, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

May 01, 2020

Netmeds Customer Care's response Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

The status might have been mistakenly updated by the courier as they are trying very hard to deal with the lockdown.

We have notified your concern to them and have them try the delivery again at the earliest.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

May 01, 2020

Updated by Dr. Arijit Bhattacharya Medicine received. Thank you.

Verified Support

May 06, 2020

Netmeds Customer Care's response Dear Dr. Arijit Bhattacharya,

Greetings from Netmeds.com!!!

Thanks for taking the time to confirm the receipt of your order.

We are looking forward to our continued association.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir my order is cancelled due to unavailability of medicine on netmed, but they didn't refund my money, sir i email many times asking reason they didn't replied I even message on netmed apps they didn't replied, sir my order I'd is[protected]A, sir i kindly requesting you please try to refund my money as soon as possible

Apr 27, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The consultant didn't even listened to the complete problem and was giving rude replies like I can not solve your problem and i not magician.
If you cannot solve the problem then what are you charging for?
You can provide me a decent prescription or suggest decently but doctor made it worse for me

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

There has been a mistake in the patient's name and doctor's name in my order with invoice number CS[protected] dated[protected]. I have mailed the company twice in a period of last 10 days for the same but there hasn't been any response from them yet.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Order id[protected]a dt 10.4.20 dettol hand wash 750 ml not delivered but app shows successfully delivered, discrepancy noted shipment date and the delivered date and time is same which is not possible (15.5.20 at 9.08 pm). Contacted through mail and got a new ticket no. [protected] dt 17.4.2020, with assurance of resolution within 10 hours but still unresolved no refund or ordered item received yet, we request your good office to resolve at the earliest, thank you.

May 25, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Netmeds Customer Care's response Dear Ramesh Babu,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly note that we have forwarded this to our team.

We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am gonna file a complaint . No order placed and deducted money from my account

View replies

Aloneraj7

from Howrah, West Bengal

Jul 1, 2020

Same Problem

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Tamilnadu

Dear team,
Please help with the refund amount, have did the transaction from google pay via icici bank upi with netmeds to purchase some medicine, but order cancelled by netmeds due to delivery not possible on my pin code and they are initiated the refund on same day i. E. 28march buy still amount not received in my account. Now almost a month that i'm chasing for the refund, kindly arrange the refund as earliest.

Request you please do the needful.
Order i'd:[protected]a

May 25, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Netmeds Customer Care's response Dear Sameer Disale,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Kindly be informed that we have initiated a refund for your order on 1st Apr'20.

And, we have shared the refund reference ID through your registered email address yesterday (22nd Apr'20).

We would request you to check with the bank along with the given information.

Hope your concern will be resolved.

You can write back to us for any further concerns. We will explore it.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Consumer at katni location mp, party netmeds ,chennai

Dear Team
Please be informed that in above pack[protected]A haven't found medicine Hyponet .15 Mg, where as same has been charged in invoice as 510.90, kindly refund the amount immediately or resend the same .
please check it, Physically this medicine has not been delivered,

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Online shopping, Pune

Have placed an order on 14th of april at 9.15 pm, order id[protected]m for hose hold products worth rs1872/-. After paying, order has been declined. So far have not received any response, have sent mail email on [protected]@netmeds.com, but no support has been provided. Neither their online number is reachable. I would expect my complain to get sorted and amount to be refunded.

May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Rupali Sharma,

Greetings from Netmeds.com!!!

Please note that we have received the payment of Rs. 1872 from your end.

As per your request, we have initiated a refund through the original payment mode.

It will get reflected in your account within 1-9 working days from today (17th Apr'20).

We regret any inconvenience which you have experienced in this regard.

We look forward to serving you in the future.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered olesoft max lotion on april 13th 2020. This is very urgent. On april 15th i recieved an sms that order has been delivered. I was shocked to see, because i did not receive any medicine. I checked my order status on website : even that shows delivered. This is shame. And a brazen fraud by netmeds. They are not responding to my complaints which i emailed to them.

My order id is[protected]w. I have already paid for this medicine.

May 18, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Netmeds Customer Care's response Dear Sankatha Prasad Singh,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have escalated this to the courier.

We will check and revert back to you with an update.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines