We ordered 2 isomil baby milk powder in jun'20. The same was delivered to us on 8the june. When we opened, both the packets were unsealed. We requested for replacement. The products were picked up from us and delivery boy did not provide any return slip.in replacement two bathing soap were sent instead of baby milk powder. Now we are trying to request for actual replacement however customer care executives not ready to accept request without return slip.
The product what we ordered was of almost inr 1000 whereas the soap is sent costs almost inr 450.
The customer care executives come for chat, kept on waiting for long and then complete the conversation without responding to queries.
Unless you take immediate action, we would escalate the matter further. This is mockery of customers order.
Aug 12, 2021Complaint marked as Resolved
Netmeds customer support has been notified about the posted complaint.
Jul 20, 2020Netmeds Customer Care's response
We apologize for the inconvenience caused.
We request you to share the order id for "Isomil baby milk powder" so that we can assist you further in resolving this issue.
Looking forward to your response.