Netmeds Complaints & Reviews

I have ordered two medicines but my order didn't get place my money successfully paid but order is still on cart I tried to contact customer support they just say we don't receive the money after sharing all screenshot completely customer don't even reply for long very bad service I will never use this fraud app again I want my money back my email - [protected]@gmail.com

My order ID is[protected]A. Order placed on 6th Aug 2022. Estimated delivery time between 7th to 10th Aug 2022. But if we are come to an medicines that would be delivered within 2 days. Although the delivery still showing in processing even after the last delivery date was 10th Aug and now it's 12th Aug
Still I have not received the medicine.
Spoke to various call center representative and each time the complaint ticket was raised to set a priority delivery in 24 hrs. I have raised 3 complaints from 10th Aug still i didn't get any solution. Even after told that this is emergency because that medicines are for my mother who is suffering from diabetes so i conveyed about that and told to do early for past 4 days there was a gap in her medicines routine because of this careless pharmacy app netmeds. And now I am not able to cancel this order because i have already paid the amount.
Netmeds really giving me the worst experience. This is really an epic example of careless n pathetic service provided by Netmeds.
I'm really not happy with the service I don't want to go with netmeds anymore. Really a bad experience.

Order no[protected]WSO1 Accu check Active test strip 25
exp date July 2023 less than one year .mfg date 15 Oct 2021 old stock kindly replace with fresh or take it back this product my contact no [protected]
Ticket no generated your team Netmeds :[protected]
1 till date no action only assurance
2.already 5days gone
3. I want my money back not in wallet .
4. net med wants to use my money with out interest by supplying bad materiel which your team as accepted
Contact no [protected]

My account phone number is [protected], my name is sabarinath P,

I have tried ro place an order on netmeds after the payment the amount got deducted but the order is not placed the products are still left in the cart attaching the payment msg screenshots

My money deducted but order is showing as declined.please refund my money

Order place on 2nd Aug.
Was to be delivered on 4th Aug.
But till date I have not received the medicine.
Spoke to various call center representative and each time the complaint ticket was raised to set a priority delivery in 24 hrs.
Today almost 8 days have passed but still I have not received the medicine.
This is really an epic example of careless n pathetic service provided by Netmeds.
Nobody is taking any responsibility to deliver the product to the costumer as committed.
Each time I get the commitment of 24hrs delivery, but nothing happens.
Can anybody in the company will let me know when exactly I will get my medicine.
Matter has already been escalated to Netmeds call center team several times.
If you track the Courier Package in Netmeds system its location appears BOM-Bhiwandi from the date I have ordered, that mean it never reached the Local distribution Hub near me where I stay, courier company has given fake response of failed delivery/undelivered without attempting the Delivery.
I request a Strick action against this courier company for giving such fake report.
Also i want the delivery of my ordered medicine on priority.

I mistakenly written wrong pincode of my address area but my whole address is right delivery boy call me started abusing me telling me illiterate and the way he was talked to me quite disrespectful I have decided from today onwards I will never bought anything from netmeds please take strict action against these people delivery boy phone number is [protected]

Hi Team,

I had ordered one item and I got a call from the delivery person on Sunday
31/ 07/ 2022 at around 7: 57 PM and no. is ([protected]). He asked me for an OPT no. and I shared that OPT and he told me one of our delivery person is going to deliver a product today. So I was waiting to deliver and one of the delivery person called and his no. and he told me you have to wait. I am coming, so I was waiting and waiting. Finally he told me that i will not come today, I will come tomorrow. Next day i called that person he just took as a casual he told yes i am coming and coming but he didn't. So finally I called that delivery person on Wednesday. I just asked if you were not coming then why you asked me for an OPT, so he was getting totally rude and that kind of behavior was not tolerable for me. Finally I called NETMEDS customer care. I told them my whole story and they hung my call twice. Also i email to Netmds they didnot give any useful response. So team, I want strict action and also my product. If i did not get any response from your side then i will go legally .

Thanks
Mirnal

Hello, my Name is Arjun Agrawal, i placed a order on netmeds on 8 August 2022 using fampay, the money was deducted but the order is not showing, i think it's not placed, pls help .. thank you

Order Number:[protected]M
Name: Muskan Garg
Phone number: [protected]
First of all, I did not received my order after 10 days of placing it, and then I had to cancel it by force and I still haven’t received my refund even after 10 days of cancelling it . I had paid for the order by Net Banking.
Such an unprofessional behaviour by you guys.I WANT MY FREAKIN MONEY BACK!

Hello team,
I must say you have lost a customer because of your so good delivery service offered by pharmacy.

I am so glad that pharmacy takes their customer so very seriously and actually delivers thier promised .

Ok now let me bring it to your notice I had placed order of medicine on 29th which got returned and when asked about it they said ' short of stock', I do not understand if there is short of stock how did they allow me place medicines for the same .
For this after calling so many times they finally refunded me my amount they didn't frget to return my order but forgot to pay me my money back so good service woww

Later again I placed order as suggested by customer care and because of my mistake of pincode issue the medicines shouldn't be delivered as I received call from the customer care saying they have to cancel my order because of this.
I was like ok cancel it now I will place it again ( all this was informed to me after again calling the net med customer care because the deliver date of the product was passed and they promised to act upon this in 24hrs which they did ) for this refund is not yet transferred to me yet.

Now again after 2 times disappointment I really don't no why I took the 3rd chance and placed order again there and the estimate deliver was till today but I still do not see any update for this.

I really think if I order the medicines from you people again it may reach at the funeral of that person if it was urgent

Pathetic and very disappointed. Such a big name but no value for customer at all.

Thankyou,
No longer your customer
(Sampada Shelar)

The issue that I have experienced was: On 3rd August i had ordered 2 medicines from Netmeds.com. They automatically returned my product without my permission. They also deduct my money from my bank account. It's 4-5 days they are not giving refund of my order. They always say this that your refund process will be initiated within 24 to 48 hours. They are doing nothing. They even don't reply on emails.
Pay my refund with 20% interest. Because they keep waiting me for the refund.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Nikita Mundra

Order Number: Order id[protected]A-1

The order was decided but no refund was deposited

I placed an order if nicogum 4mg 3 packets. Money got deducted from my gpay but when I check order status it shows no order.

I have ordered a medicine from netmeds on 3/08/2022. Amount of 2099.41 has been deducted from my account but 24 hours passed away till my order not confirmed.i have not got any sms about order placed.

Mane 27 july 2022 ko 3 medics neatness se order ki thi 2 medicine mili ek medicine nahi mili mane helpline no par contact unhone kha 24 hour ke andar aapko medicine deliver ho jaygi par abhit tak nahi mili delivery last date 1 july thi
Order id[protected]MS01
Tracking id[protected]

I received a netmeds product today bt delivery person shockingly abused me and threatened me for no reason.I am mentally shocked and speechless today.Please look into this matter.

While making an online payment for the order (id[protected]W), money was deducted from my bank but was not processed by their faulty gateway. I made second payment to complete my order. This happen in month of May 2022 and now even after almost 4 months they are not refunding the money. I have contacted more than 5 times over email and phone. Emailed them all screenshots of transaction and payment proof they asked, still not resolved. Every time i contact customer service they would either ask me same transactions details again or would say that they are still investigating.
After failed payments, money should be automatically reversed by them, instead i have to give all screenshots, contact numerous time, yet no result. I don't understand what kind of staff and accounting system thay have. They receive unaccounted excess money and they don't bother to check.
This is not the first time it happened. Exact same issue happened during my pervious order of April. I belive this is the new way for them to make money. Can't belive a company can hold refund for 4 months and still no resolution.

Order I'd[protected]A
It is an important medicines contain tryptomer. Although I have uploaded valid prescription they are holding my order for many times and not confirming my order.

I ordered 2 medicine, Zydic C lotion 30 ml and Civaderm Shampoo 100ml on 30th july, payment was successful, but order didn’t complete. Refund is not initiated and it is not showing anywhere.