Nissan Motors Complaints & Reviews

Car owner - shashikant nawale (Reg no mh02dn6967)
Model - nissan terrano xl (Engine no - k4ma690d289875)
Chassic no - mdhhsnc85e7000990)

I am the owner of above mentioned car.2012 model.in 2015 problem starting the car was encountered for which the service center changed the started of the car charging inr 10000 (Not the exact fig). It again broke down in the last week of july2019 for which the car was towed to the service center it was in the service center for 10 days however they said there is no problem in the car and it was delivered to my postal address on aug 2nd 2019.co delivery boy drove it from service center to home and it broke down in the parking in front of co delivery person and had be pushed to park it.
I registered a complaint through the link i got by sms from nissan. I again towed it to the service center, on doing the check up they again advised me to change the starter. However, on raising the issue that how the starter is getting damaged twice in 4-5 years, the senior fellow attended the car and diagnosed that the ignition key barrel is faulty and is to be replace.
They informed me that it will take 45 days to get the part and ask to pay inr 7500 in advance which i did on 23rd aug 2019 after that they sent the car after 5 days they ask for car key measurements. Till the date i have not received any information regarding the same.
I am not sure that the problem of the car will get solved even after the replacement of the key barrel. I have never encountered the problem of starter in any other car i have used. I have doubts, if the initial starter replacement was necessary.
Now i cant use the car for last 2 -3 months. I have to again tow it to the service center. Three times i had to pay for the towing, every time they bill the inspection charges.
My car is regularly serviced in the service center. Total run is less than 25000km, i am the only person who handles it.
I sincerely request nissan to look into the matter and solve the issue and ensure it is permanently taken care.
Thanking you.

Shashikant nawale
Mobile - [protected]
Email - [protected]@gmail.com

Complaint letter to the nissan india pvt ltd from a customer
Hai sir,
Vehicle details:
Nissan sunny xl
Reg. No: dl4cna6071
2012 model, diesel engine

This is shane gowda t g. (Mobile number: +91-[protected]) mechanical engineer from bangalore city. I was driving the nissan sunny (Dl4cna6071) car from delhi to bangalore city. On[protected] monday around 3 o’clock while driving my car suddenly black smoke came from the silencer, immediately i stopped the vehicle and found the lakshmi nissan service centre address from google search, then took my car to the service location by towing vehicle from secunderabad. Actually due to ganesha festival technicians were not there, i handed over my car to the securities and came to my locality bangalore by bus. Tuesday 03rd september technical adviser named by mr. Rakesh called me and given estimation of the complete car repair around 70, 000 and he said sir, vehicle is not starting, we need to change clutch plate kit. If we replace this part, then the engine will get ready, for replacing, repairing and complete servicing of your car, we need advance amount of 20000. I said “okay you replace those two parts and give delivery of my car with good condition”. He said okay then i transferred 20000 as advance.
After replacement of the parts, again he said “sir, turbo is gone, we need to replace the turbo, it may cost around 38000, if we replace the turbo, the smoke will stop and your vehicle will be ready for delivery. I said “okay you replace the turbo, and give my car in good running condition”. And he said okay.
After replacing the turbo, again he said “sir, engine oil in leaking out, black smoke is again coming from the silencer, we need to open the engine, it may cost from 1.3 lacks to 2.5 lacks”. I was literally shocked and as a mechanical engineer i know the theoretical part of the engine. As per my knowledge and from google search, i came to know that,
1. Crankshaft sensor problem is no-where connected to the clutch plate kit
2. The black smoke is coming from engine exhaust which is no-where connected with the clutch plate kit.
3. We can check the engine oil consumption and black smoke issues by using scanners and sensors before replacing the turbo.
My questions to the lakshmi nissan service centre technical adviser and to his team is
1. Why didn’t you check the engine condition in first day of estimation?
2. Why you didn’t give the full estimation in the first day?
3. How you people took test drive after putting clutch plate, if engine is not working properly?
4. First day estimation was 70000 and after 15 days it reached to 1.06 lacks. How can you change the estimation of servicing cost periodically?
5. Now the estimation reached to 3.5 lacks from day 01 to 30th. You need another 25 days to repair the engine, after repairing the engine, you may raise another issue of the car. Again estimation will reach 5 lacks, who is the responsible person for that?
6. Till today you took 28 days and you need another 25 days to repair the engine, is this the way of satisfying the costumer? How many days are required to do the car service?
7. I am sitting in bangalore how do i know what you did in my engine during test drive?
8. If there is any problem in engine before, then how could i came 1500 kms?
On 30th of september i contacted my brother, he was worked as a technician, service manager, general manager in skoda service centre bangalore. He asked few questions to the adviser mr. Rakesh (Lakshmi nissan) through phone call,
1. What is the procedure of troubleshooting the car issues, why you didn’t checked the engine condition in the initial days, why did you replaced the parts which are not directly related to the engine smoke problem? He didn’t answer properly.
2. Why did you took approval of replacing the turbo before inspecting the engine black smoke issue? He didn’t answer properly.
3. After replacing all above mentioned parts (Which are not at all required to check the engine defect), he is complaining about the engine oil leak. And estimation day by day increased to 3.6 lacks. Why you did the wrong and reverse procedure? He didn’t answer properly.
4. He took 28 days to replace these parts and he needs another 20 to 30 days to repair the engine, overall 2 months for a small issue. Is this the way of satisfying the customer? He didn’t answer properly.
We collected the customer relationship manager ms. Anitha contact number and service manager mr. Anil contact number and spoken with them in phone call and we asked all the questions but they didn’t respond properly.
My questions to the lakshmi nissan service centre gm
1. I may expect maximum 5 to 10% changes in the estimated service cost, but you are showing more than 80 % changes in estimated cost of service, how?
2. For an educated mechanical engineer, you peoples cheated like this, how many uneducated costumers got cheated by you? Is this the way of earning money by cheating all costumers?
3. We struggled around 5 hours to speak with the concern technical persons, you peoples rejected our calls, disconnected our calls, ignored our calls and giving falls assuring of call-back. Is this the way of treating customer’s complaints?
So i am literally suffered a lot from these kind of fraud works done by lakshmi nissan service centre. They need only money from the customer. The car cost may come around 2 lacks; how can i bear 3.6 lacks + upcoming charges to that car. You peoples keep my car with you only and cheat all the customers like this.
I need proper answer and solution from your side, otherwise as a team b. H. P member i will raise the complaint and go with the legal procedure. I request you to take back the parts fixed in my car and give my car. Local mechanic persons are far better than you peoples. Please stop doing these kind of fraud to the customer.
Contact details of the lakshmi nissan service centre, hyderabad are listed,
Technical adviser: mr. Rakesh; mobile no: +91-[protected]
Customer relationship manager: ms. Anitha; mobile no: +91-[protected]
Service manager: mr. Anil; mobile no: +91-[protected]
Gm service: mr. Padmaraju; mobile no: +91-[protected]
Address: dhanalakshmi automotives india private
H no: 5-5-36/26/a prashanth nagar, 500072
Email: [protected]@lakshminissan, co.in

Subject :
Nissan kicks road side assistance towing to Bangalore to the service center.

Dear sir / Madam,

Have called Nissan road side assistance help line to tow my vehicle from Tumkur to Bangalore of Karnataka.

While registering the request it was informed that the vehicle will be towed with in 2 hours but after 2 hours I got call from customer care that vehicle will be towed in the midnight, I am with my family don't know how to manage the situation really this very poor service from Nissan this .

Pls do not trouble customers like this or take out the this service which is at all useful.

Regards
Mallikarjun.Patil

എന്റെ മൈക്ര കാർ സർവ്വീസിന് കോട്ടയം evm nissan ൽ നൽകി സർവീസ് കഴിഞ്ഞ് തിരികെ ലഭിച്ചപ്പോൾ വലത് ഡോറിന്റെ താഴെ പെയിന്റ് പോയ തായി കാണുന്നു സർവീസ് അഡൈ സർ ദേവാനന്തിനെ വിവരം അറിയിച്ചിട്ടും മറ്റ് പ്രതികരണങ്ങൾ ഒന്നും ഉണ്ടായില്ല
ഇത് നിസാൻ സർവീസിന്റ വിശ്വാസത നഷ്ടപ്പെടുന്ന പ്രവർത്തിയാണ്

വിശ്വസ്തതയോടെ

സരിൽ കുമാർ എം.ആർ.
Vehicle no kl-5 am 9831

Sir,
It is bring to your kind notice that i a. P. Yadav had purchased a redi go car from bohra car ltd. Faridabad near mewla mahrajpur metro station on last of december 2016. Since then, i am visiting said agency for regular check up and service of the same. Since last month the stereo of my car is not working for which i visited at said agency to get it check up/repair/replace the same on 10.08.2019. The concerned supervisor and technician checked the same and said us to come another day because being saturday the office work/permission not granted by head office after 12. Pm. After it i visited the said agency after one month and then the part order i. E. Replacement of stereo was made by the concerned employee of agency and i was told to come after confirmation of delivery of item. Accordingly on dated 11.09.2019 i was told on my cell phone by the agency employee that part i. E. Stereo has been received from the head office and you can get it replace. I visited at agency on 12.09.2019 for replacement the same at 12.00noon and then the staff has told us that they have mailed to heed office for permission for replacement the part. About 3.00 pm i was told that no permission has been granted by the head office and advised for getting it repair then i said either repair or replace it. Finally i was told by the supervisor mr. Jatin jaswal that "our manager has mailed the company to resolve the matter and it will be solved within two days. But it is regretted to point out that neither my stereo has been got repaired nor replaced till date. I contacted the agency employee today i. E. 16.09.2019 but all in vain.
Sir, please look into the matter and necessary approval/permission/ direction may be issued to the concerned person to get repaired/replace the stereo immediately as our family is facing very boredom during travelling. It is further bring to your kind notice that my said car is under extended warranty period.

With regards.

A. P. Yadav.
R/o h. No. 719 sec-3, faridabad.
Regd. No. Hr29an 6289
Mail id. Arjunyadav.[protected]@gmail.com
Mobile no. [protected]

Hello
I am dr. Zuha ahmed
I have given my car datsun go for servicing at nissan service centre sahibabad! My dealer was mr. Pradeep.
My complaint was regarding the indicator of light which was indicating malfunction of engine! There were other problems also which i explained there to dealer mr. Pradeep!
After taking huge amount of rs. 24000 approx for whatever issues i told him he said my car is ready the next day! And while i was taking my car back home the same issue started again! Here is clip of my car indicating that light attached!
I don’t understand you people are fooling customers or what u people do for servicing what material you use! I[censored] can’t use the original products for clearing issues don’t take the big amount then!
I am highly disappointed!
I want my issue to be solved as soon as possible!

https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2...⇄

Dr. Zuha ahmed
+91 [protected]
+91 [protected]

I am an existing customer of"nissan kicks". I have a few issues that need to be addressed.
I have been observing for the last few months the sops being given to attract new customers such as
Massive discounts in price, lower rate of interest and other attractions being offered.
What about your existing customers, people who trusted the brand name
"nissan". And booked the "kicks" even before it was available for viewing at any center in india. How do you explain this diversity to me.
Let me assure you that the real marketing force is always its users and if we show dissatisfaction in the market be rest assured our word will spread faster than any advertising.
I spoke to my car dealers many times on this issue, but complete lack a interest, forced me to speak to somebody high in the management.
I need not go on about this issue as you must have understood my point.
Contact me asap. So we understand the rationality of it.

I purchased datsun go car from central nissan, ambawadi, ahmedabad on 16th february, on loan base texi purpose. Its has been long time i wait against showroom frauds.

When i purchased sales person said we send your document within 3 days after 3 days i contact he said document processed in rto process with taxi permit you can contact in 1 month.

After one month when i visited showroom and meet with manager at that time i know there is problem with car documents. So i requested to take back car and refund my amount he is ready with refund but you can contact sales manager.

I visited main showroom branch and meet with sales manager (Priyash panchal) and md (Jayesh patel). He said give me some time to solve this problem i given time and request if it not possible i want refund car amount with loan interest and he both ready.

I wait february to august month it long time now request i don't want to wait more you can refund car amount with loan interest he side i'm ok we will discuss and update you.

Base on our discussion i requested loan force closer because we want right amount after that i share all detail to jayesh patel and priyesh panchal.

At the time of payment sales manager (Priyash panchal) and md (Jayesh patel) both given me two option 1. Buy other car with extra 1 lakh rupees 2. Refund with minus 20% amount of car.
I disagree with both because of it's not my budget.

This frauds against i lost so many
1. He sale rto parching issue car without inform me.
2. I lost my taxi income which i lost during that time
3. Why i have to pay loan interest rates with frauds of dealer
4. I lost daily interest amount of force closer

Now dealer dose not response anything and my interest amount increase daily base on bank rules

I need help to solve this problem i'm so frustrated this type of frauds.

Thanks,
Ramde solanki

Hello team,

I am nissan micra xv owner, my car's rear windshield is broken due to accident and i approach aster nissan service station to repair my car.
After so many follow-ups calls and reminder, i have not got the proper answer regarding the service information and delivery time.
When i asked for the estimated cost and price of the rear windshield they have quoted me around 7, 500/-inr for the same and also added that it'll take more than 10 days to get it repaired.

The service guy hemal and also manager mr joshi of that service station are not answering properly.

It is very much negative experience i got after buying a nissan car. I have to travel 10 km every day to reach my office from last one week i am suffering from the problem and still don't have any clear information about the claim and service details.

I am having nissan terrano. I had issues with clutch (It was not coming out fully); so i sent car to the service station. They checked it and sent it back saying that it is okay. But the issue was not resolved, so they asked me to send it back. This time, they told that clutch cylinder needs to be replaced and they charged me for new cylinder. Within few days, same problem occurred. So again, i sent the car to service station. They said the need to change oil and grease of the clutch cylinder. Again, i was charged for that. But the issue was not resolved. So they asked me to send the car again to the service station. This time they told me that the cylinder they replaced is having some issue and again they have to change the cylinder but it is not in stock.
I am tired of this kind of approach from the service centre and car is still not running properly.

Hi team,

This is reference to the new car nissan kicks base model which purchased from crescent nissan - gurgaonarcadia, unit no g02 & g03, parvsnath, mehrauli-gurgaon rd, sector 14, gurugram, haryana 122002
On 21st of july 2019 it’s not even a month. From the very first of the purchase car’s clutch is not working efficiently it gives some noise while we press. Additionally there has been two life-threatening instances...

I have datsun redi go car. Tn39ca4507
In past 6 month i left my car for back door dent for insurance claim in service center they said to change the door we said ok n paid for it, but they didn't changed my door just they did paint n tinkering y nowadays datsun going like this total disappointed due to ur service done. I did service in coimbatore service center only pls give me correct response...

Suseela ramaswamy
M/o. Balaji ramaswamy
No:17, kuttaikarai street, periyakupam
Thiruvallur
[protected]
[protected]@yahoo.in

Date :[protected]

Name of dealer : autorelli nissan
Street : old no: 476, new no: 672, temple towers, anna salai, nandanam, chennai-600035

Dear sir

Re: nissan sunny xl diesel special edition, tn20cr6977

On[protected] i purchased a motor vehicle (Nissan sunny xl diesel special edition, tn20cr6977) from autorelli nissan nandanam dealership. Unfortunately, the vehicle has not been satisfactory because they promised me that they would deliver me with november 2018 model nissan sunny xl special edition with dual air bags plus additional discounts which includes front armrest, but to our surprise they fooled us by not sticking to their commitments and delivered with august 2018 model nissan sunny xl special edition with single air bag with no driver seat arm rest, (Also the tail lamps were defective) so this act of fraudulent was severely condemned.

I would appreciate it if you could make them to replace the delivered car with november 2018 model nissan sunny xl special edition with dual air bags and driver seat arm rest and organise to replace by[protected]. As i am sure you can appreciate, i rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost and severe mental stress.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by[protected], i will consider taking further action to resolve the complaint either through the s. I. A. M (Society for indian automobile manufacturer) or through the courts.

Yours faithfully
Suseela ramasamy.

Dear team.

I have purchased new nissan kicks from pal motors haldwani uk. Further it was found that while driving above 90 speed certain type of air noise can be listened inside car cabin while all glass mirror are jam closed.

Noise is very annoying and it feels hurting with new model of nissan kicks.

Seeking immediate action from nissan side to remove same problem

Regars
Ashit jain
[protected]

I installed side steps on my new nissan kicks from laksha nissan, mumbai. Gm sales kamlesh & sales executive sumit charged me rs.22000 flat for the installation. They didnt provide me with any detailed receipt/invoice of the side steps on the day of purchase which was 04th july, 2019. I checked the price of the same part on google nissan india accessories and i saw that the same accessory is for rs 18000 including labour charges. After reminding them about the invoice several times, sumit sent me the invoice today which states the price of the side steps is rs 18000. I felt cheated as this is a wrong business practice and completely unethical behaviour from nissan as a brand.
I hereby request nissan to take strong action against this kind of malpractice as nissan is a brand of high repute and its employees should not indulge in cheap tricks with its customers.
I look forward for a refund of rs 4000 which were charged extra to me.
I have attached the 2 seperate invoices which states seperate price of the side steps for your better understanding.
Feel free to contact me on my mob no - 91 [protected].
Sachin topkar

Hw it feels whn u r enjyng a lng trip wd ur fmily&sudnly ur tyr gt dmgd, i wsn't tld by dealer dat u dnt hv to tk ds car on lng trips,, i ws srprsd to c dt thr ws a deep cut on d side wall&wn cntctd nissan thy tld me its bcz f sharp stone wh hit d side wall& it dsnt cm in warnty. Now wht dz dat mean, shd i driv ds car r not if ys thn hw? Shld i cm out of d car whl drvng&chk d roads. I hv rqstd thm to rplc all d 4tyrs, my czn experncd d same thing. We cant trust appolo anymore.

I just got the delivery of my new car nissan kicks 20 days ago. And just within this span of time one tyre of my car got deep cut. Despite the fact i just do city driving no off raiding as such. Actually my cousin also got the same car same day. One of hiz tyre also got a deep cut. That’s why i feel and am sure the tyres put by nissan india in. Kicks is low variant and unsafe. We demand that our issue is resolved and we are provided with better tyres in our car.

I have nissan micra xv cvt rj 14, yq 3342. Which is in warranty period.in jan, 19 it was struck by a car from back. They have taken 02 months in repairing of car. Even after their verification, there is a noise from silencer and it was making a noise whle driving. I again went to see ice centre ant asked them to change silencer as my car is in warranty period and having zero depth insurance. After having zero depth insurance and warranty period, they charged me rs 3000/. They did some if and but of silencer noise and hanover my car. But there is still some little noise from silencer. During my next service in 2 july, 19 i again tell them about it. They have made service of my car and but couldn't make solution of silencer noise. Their representative mr. Vicky grover told me that i have ordered a small automobile part of rs. 186/- as the said item was not available to them as per their statement. He told to come next week when he call me. Despite passed away 15 days, he has not call me and also not responded my call. Please take necessary action against roshan nissan service centre malviya nagar jaipur. They are not providing a customer satisfactory service and brand nissan will lost presence from indian market due to such service.

From the day I got this car there has been numerous issues that too related to engine, airbags, pick up, and now steering noice.
In last 2 years most of the time my car is at workshop only due to mechanical issues arising one after another.

I am fully convinced now that a faulty car has been delivered to me as I was about to cancel my booking with shiv Nissan due to fault promises done by them.

Problem started with

1) Plastic box connected next to engine had a cut in rubber connecting engine. This was identified before even car went for servicing as some weired sound was coming from engine.

2) Air bag lights were always on while driving. Again car was at workshop for 5-6 days.

3) Engine lights were blinking, again car was there at workshop for servicing. Not sure what they did to get this rectified

4) Engine lights were again on and there was no pick up in the car. They kept again car at workshop and did some software update ( as told to me). Over and above while delivering my car back home driver had an accident and all front of the car was damaged. The person who delivered the vehicle was trying to escape post delivering it to me, luckily I saw this and escalated. Car was again taken back to workshop for another week

5) Now suddenly steering started making noice while turning. Sound coming is very loud. Just now technician told me that it will cost me approx 60000 if there is problem in steering pipe and other related parts

I seriously think it was my biggest mistake to buy Nissan car.

While raising this complaint I am very sure that that you guys too are not going to take any action against anything or will sort this mess. Will definitely need to see other options available to get a solution to this mess.

Datsun-go car was purchased on 08/07/2015 from malwa carzone (P) ltd, 118 g. T. Road, karnal (Hr). As reported from time to time, the oxygen censor is giving problem due to which yellow light starts glowing on the dashboard indicating malfunctioning of the engine giving warning of any mishap. Each time the car is rushed to the agency workshop, twice the censor has been replaced but till date the problem is still there.