Nissan Motors Complaints & Reviews

13th oct 17.
Today i tried to reach nissan customer care since today am, no reply yet.

Nissan etco service center in navi mumbai doesn't have break shoe and break pad in stock, they wants to hold the car for another 3 days due to this. What kind of service center is this?

In addition nissan service & accessories charges are higher than even fortuner.

For 60000km service your charge is 20000inr? Why?

No reply yet on below complaint from niisan yet, this is since i brought this car.

Dear yogita,

Why you need to install a poor quality projected head lamp which you are even know that will not last for longer period and can’t provide the brightness at night?
This is the way your sales team will be behaving to the customer? No integrity on what you are saying on face? The money which i’m paying doesn’t have any value? Are saying we will install any crap under nissan brand? Who has given you to do the license for this action?
Why did your workshop team has not returned me the original built in one bulb or whatever was there?
Are you expecting customer will spend 25k inr for led p lamp then this have to change it after one year due to the nonperformance?
Did you checked with your team on what they actually did? This is the way to replace the built in one to projected led lamp? As i know from your nissan work shop team that the way you done was wrong during the regular service time.

If you are on mu shoe how you will react after spending 15l?
Please check my terrano additional accessory bills vs your cost, i was checking the gps cost and p - led cost in other places and i really get shocked on your price on me.

Not acceptable at all on what you are saying at below

Thanks & regards

Jayakrishnan g kurup (Jk)
Product line manager
Artificial lift – india
T +[protected] | m +91 [protected]
203, b wing, 02nd floor, reliable tech park
Ttc industrial area, airoli
Navi mumbai – 400708
Maharashtra - india
T +[protected] | m +91 [protected]
—

I, rajesh hansaria from guwahati, assam, an owner of datsun redi go (Sports edition) facing a savior braking problem in my car. This is not the 1st time i am complaining regarding this. My car has already been checked at on this same problem 5 to 6 times in 11months. Because of this problem i have a faced a small accident by banging a bike an a busy road of guwahati and by cars bumper is also got damaged. I am also facing acceleration problem in car as the pickup of it is very slow.

I request you to repair my car or provide me a new proper car. This is seriously ridiculous, same complain is being filed once in every single month. And no proper action is taken regarding the same.

This was my first and last time ever i have gone for a datsun car. Experiencing the worst service from the company.

Today prior to appointment on cell no. [protected] i went at joshi auto, plot no. 33, industrial area, chandigarh-160002 at sharp 9:00 am. There i sit for 10 m no one bother to ask for what i m here. Than i call on appointment taken no, swati pickup the call and told sa are in meeting will attend within 5 min. Than after 15 m sa (Rahul) came and than my process start. I repeatedly told him that my main problem is to rectify the flap which is falling.
I got sms that 5:10 pm your vehicle is ready. I reached by 6 pm seen that my repeatedly told job was not done. When i shout on them they again shift my veh at service center and rectified. But as i taken out side the service center i noticed that my ac is not working. I told repeatedly almost 10 times on [protected] but call not picked. I am furious about the quality of service.

I hv booked nissan micra active top model (Xvs) but the logo behind the car is for middle model i. E xv model. Now how could i believe that i m buying the top model (Xvs). One thing regarding delivery, if i get four month old manufracture car, is there any problem? But during booking some one tell me that i will get one month old manufracture car. Pls kindly inform me as early as possible because according to ur answer i will go for nissan micra active.
Thanking u...

Nissan service center in sus, pashan has a very disappointing results. Each and every time customer has to wait for more than 8hrs. There is no express service facility for customers those are waiting at the service center. The fact is that nissan has only one service center in pune and they are failed to facilitate the existing customer. They charge you very high with no results. Car will not show any performance improvements even after spending so much. It is clearly a waste of money as well as time. Nissan should come up with some management skills and should deliver the serviced vehicle on the committed time with good service work.

I had purchased nissan terrano from your dealer in jalandhar m/s. Dada motors on 6th of august 2014. Immediately at the time of taking delivery of vehicle during road test it was observed that while shifting the gear from ist gear to 2nd it was sticky and gear lever had to be pulled with force. The sales manager told that it will be smooth after initial running in period. I operated that vehicle with same defect till 1st service was due. Again it was brought into the notice of dealer but same reply was given to me that after some more running it will be alright. Since this dealer was not helpful i approached the patialal dealer and requested him to highlight the issue to nissan engineers at chandigarh. During the visit of engineer to m/s. K. L. Nissan vehicle was road tested by engineer and service manager and it was accepted by them that to address the complaint synchro pack 1st and 2nd gear to be replaced. I didn't get any information from dealer whether the parts required had been arranged or not.
I again approached dada motors jalandhar but till date no action has been initiated by dealer for resolving the complaint. I had got the warranty extended through k. L. Nissan and is valid till 06.08.2018. I really fail to understand as to why dealers adopt delay tactics and avoid resolving the complaints instantaneously. Once the warranty period is over they will ask for payment. My complaint is already registered there in dms with both the dealers.
I would request nissan head office to intervene and advise dada motors jalandhar to immediately attend the complaint otherwise i shall approach the consumer court. Details of my vehicle are as under:
Chassis no - mdhhsnaw5e7012834 engine no - eo76878

With respect to the above subject, i am using nissan micra,
On aug 20th i given my vehicle for an accident repair.
I need to bring you below points.
-service adviser contacted me after a week-
-my complaints and repair they are not carried out properly.
-the communication also not proper
- accident repair also not carried out
-one fog lamp is not working
- service repair they are not carried out

Only the bill they given properly for the payment...! & not even explain the cost things

Sir/madam
I want to inform you that i purchased a car from nath motors bareilly and it got damaged on 24th of sept and i immediately contacted to car showroom and they assure me that you will get your repaired car back on 29of sept. But today i contacted, said that you will get your car after 4more days because your claim do is not received or either you can get your car by paying full repair amount...

My name is ankush singh rathore

Dear sir

It is so unfortunate that my vehicle nissan terrano kl-07-cd-3300 given for the 70000 service. When we gave on 50000 service evm nissan cochin find a complaint on diesal pump. They have serviced and they told the comlaint being repaired. It is so unfortunate that the vehicle got stucked in 2 times and the vechile is being towed to the service centre get it repaired and given back. Again the complaint came the car was on 70000 km. We indicated the same problem to the service eng there after servicing the same they told the diesal pump to be replaced since the vehicle in warranty after 7 days the dealer inform us that the replacement of the pump cannot be replaced because of absence of one service at 40000km

Sir my vechile being serviced at evm on all ocassions i took the extended warrenty to maintain my vechile in a perfect mode
. I kindly request you to replace the same under extended warrenty beacuse my vechile is in idle situation kept in my home. Please do the needful immeditialy with in 5 days if not we may force to put legal action againist nissan motor corp and we will put this to the media. Hope you do the needful

Thanking you

Gopakumar. G

Managing director
Be comfort group of companies
India
+91 [protected]

Dear sir,
I shamsher singh s/o raghubir singh r/o 44 khurana road employees colony, kaithal. I purchased a vehicle for your kaithal showroom aba nissan on 01.09.2017 vehicle name redi go t. We are not satisfied with your company. Your general manager is behaving rude behaviour. We pay all the payement of the car. The general manager says abusing word and say that give 5000 rs extra. For car registration certificatice. If you dont give money we dont give you car registration document. The general manager demanded extra money. He misquided me. When i purchased the car and give all the payement the general manager says abusing word. And when i go to showroom says pls come next day. Please take strict action against you general manager. Please give me my registration certificate. They dont give me the temporary no. Also due to extra demanded money by general manager

Thanks
Shamsher singh s/o raghubir singh
[protected]

Dear sir
I have nissan sedan car. There is a complaint regarding repair of meter foult so i have submitt a car before mehsana (Gujarat) agency and i have paid the amount of reparing but after repairing no foult was shortout so i have put my car again to mehsana agency at 4 times and one time at ahmedabad as per instruction of mehsana agency but no problem was shourtout again i have put my car before mehsana agency 22nd september 2017 but no problem was shourtout so i am facing so many problem without my car today your mehsana agency told that meter is in foult sir since long 4 time i have put my car for find out the foult of my car the mehsana agency never told me regarding me meter foult and today date:[protected] they told me regarding change of meter sir i have put up my car for reparing there was no foult in meter and now mehsana told me regarding foult of meter so kindly do needful regarding my complain meter foult
My car no:gj -02 bd 4140 i am using this car since five years so i am regular custormer of this company and i have never put my car expect company agency so kindly do needful for my car
Thanking you
Yours
Navin j. Barot (Advocate)
My email id: [protected]@rediffmail.com
Contact no:[protected]

I had sent my nissan micra car having regn. No dl9caa3044 for servicing mainly for oil leakage to baltic motors pvt. Ltd gp-11 sector-18, gurgaon-1 for servicing on 18/07/2017. I received back on 20/07/2017 after making payment of rs. 42490/-. I had to sent it back on 20/07/2017 because oil leakage was still there and again received it back on 27/07/2017 after pay rs. 4200/- (Both bill copies attached) again the oil leakage was there, so during first week of aug 2017 vehicle was sent back and again repaired for the same problem free of cost.
After this the car has started giving the following problems:-
1. Engine starting problem
2. Engine noise has increased there is a very odd sound coming from the engine
3. Kpl of the car has gone down
4. There is increase of pollution level omitted by the engine which can be confirmed from the previous pollution certificate.
Request look into the matter and instruct baltic motors gurgaon to rectify the above said problems at the earliest.
Thanks & regards
Js gulia
Col. (Retd)
Sainik surveillance & security services pvt. Ltd

Dear sir,
I had purchased june 2016 manufactured datsun go in july 2017 from etco nissan, new mumbai, registered under kalyan rto mh 05 dk 0090 yet not permitted for tourist permit with car run of 970 km.
While on term purchase i had disclose sales person that my rto registration, insurance, and fitting of other accessories may be carried out by other outside party wherein they assured me the warranty delivered by company on petrol variant only.
10th july 2017 purchased datsungo model (Etco nissan) mfg 2016 underwent breakdown on
17/9/2017 vide complaint x[protected] and towed to nearby authorized dealers service center (Ritu nissan) were they say inspection and detection job shall only be carried out on chargeable job basis as the cng fitted cars of outside party are denied to serve and locate defect now towed to other garrage within warranty period. During the road side assistance the mechanic investigated defective fuel transmission of petrol motor with battery drain and ecm defects.

I have assured to pay charges only of defects exist in cng kit only yet now car has been towed to other garrage within warranty period.

Its absurd of denial promises of warranty period service and fooling of consumers.

You are requested to look in to matter genuinely and make out way as i m bearing unduly for the failure of dealers services. 🙏

Regards

Amarsingh

10th july 2017 purchased datsungo model (Etco nissan) mfg 2016 underwent breakdown on 17/9/2017 vide complaint x[protected] and towed to nearby authorized dealers service center (Ritu nissan) were they say job are chargeable to the cng fitted cars of outside party denied to serve and locate defect now towed to other garrage within warranty period. Hell with ur service n promise made before purchase.

Amarsingh [protected]

Dear sir, i booked datsun (Nissan india pvt. Ltd.) go plus t model with rs.5100 on 21/10/2016 in my brother's name nitin agarwal at atmaram motors pvt. Ltd. With the understanding that they will deliver the vehicle by 28/10/2016 on finance but they didn't talk to any banker with the fraudlous intention to forfeit my down payment. Gm operation of company called me on 28/10/2016 to pay full amount towards vehicle in cash which i was unable to pay as it was a big amount and thus cancelled my booking and after my several calls and mails they registered my complaint on 13/12/2016 with id c[protected] but did not take any action on it. All this was done with malafide intention of tax evasion as they were demanding hard cash and the nissan india management is involved in all this malpractices. This type of fraudlous activities are harassment to genuine customers and causes financial losses to them. Pls help me in getting my money. Thanking you

I have nissan micra active, it was damaged due to rain water came into my apartment cellar. I brought my car to laksmi nissan service center, kukatpally, hyderabad. They rejected to service, instead they suggested to scrap the new vehicle. They offered rs.70, 000 for desel micra car make 2014. Spare parts were not available in the market. Whenever my car went for service they estimate rs.2000 after service they will sent the bill for 7, 000 to 8, 000.

I am savita chourasia from jabalpur (Mp). I own a nissan terrano (Diesel model) (Mp20cf2433) which was bought from platinum nissan jabalpur on 15th october 2015. On 1st september 2017 i sent my car for servicing after driving it about 60, 000 km and after servicing, the front wheel of my car has started making some noise and started vibrating too. I went to the service manager again but he is paying no attention and they are not even able to make out what's wrong with the car. The management system is really disgusting. They have created total nuisance out there. They are not willing to help their customers in anyway. I hope you'd help me out and look after the mismanagement created by your managers.

I went for first servicing, whole day i waited there but they don't even ask for a single coffee. What i notice is that a person who comes to buy a new car or to pay insurances premium they are welcome with glass of water and coffee each half an hour but those who are waiting for free servicing they don't get. Being sitting in same customer lounge whether comes for free servicing or to buy new car all should be treated equally. Next time i wound go there for servicing it so disgusting,,, shame... Shame..,

I have given my nissan terrano for service to the poona mali branch in chennai the person looking after my vehicle is mr murali number [protected]. Service manager number is mr baskar [protected]. When i gave the car there was one scratch on my bumper left side which i am aware of this and has been shown to the person taking the vehicle now when i received the vehicle there are an additional of two more scratches on the same bumber left hand side close to my old scratch when i pointed out they are refusing to attend to the same and giving me pathetic answers which is very sad coming from a reputed company like nissan. Please attend and get this sorted out.

The service at shahwar nissan was pathetic. Here's the list of issues i had
1. I had to wait 30 minutes before someone was assigned although i had a prior appointment
2. Car was not returned - on 9th as promised. (They claimed some error in booking system due to which they couldn't start the service.)
3. Multiple delays on the return of vehicle on monday - 11th. Finally came at 20:30 hours - but card payment was not successful after 1 hour of trial and error had to go to the atm and pay the amount.
4. There is a screeching sound in the car - and response from the agent "shwetha" was very poor - when i complained about it. Said she would call back and did not after an hour.
5. When i tried calling she did not pick up the call.
6. I had call the service manager - who has asked me to meet him today and show the issue.
7. Lens replacement i had asked was not done.