Nissan Motors Complaints & Reviews

To
Mr. Carlos ghosn,
President and chief executive officer
Nissan motors co. Ltd
1-1, takashima 1-chome, nishi-ku,
Yokohama-shi, kanagawa 220-8686, japan
Subject: nissan india - only to cheat poor indian people
Dear sir,
With my experience and of many other indians with nissan india, it is hard to believe that it is the same nissan company which was reputed for its devotional work to make all kinds of vehicles including the heavy vehicles for military since last 80 years.
Nissan india is cheating people on the name of selling good cars and providing services. I had recently visited neo nissan sector-63 twice in 1 week for timing belt, tensioner and fan belt replacement. And again on 26/06/2017 for the replacement of driver window glass. When i called supervisor, first he said that glass will cost me 800/- with a labour charge of 1500/- extra. When i reached he said that glass will cost me 2000/- inr + tax and then a labour of 1500/- + tax (1725/- total).
Do you really think that a glass replacement labour charges should cost me this much (1725/-) 10 minutes of work?
When i questioned to the service advisor he said that he can't do anything as it is online and also told me that it has 980/- included for vacuum. My goodness, how come vacuum can cost 900/- in nissan though i can still see some broken glass pieces still in my car and i can show to other.
There are other brands available in market like ford which if far better than nissan and still labour charges are very economical.
Your technician is replacing timing belt and i am paying 2000/- as a labour charge for that. And for fan belt replacement same time they charged 250/- extra. If this is the policy of nissan then i am sorry to say that i would not like to have any vehicle and will sale it off as i have 3 micra at home and booked a terrano 1 week before. Seems, that you have made a monopoly whereas counter sale isn't allowed so anyway customer has to visit service centre and he/she has to waste his harden money on unnecessary charges though work can get done with in few hundreds of rupees.
If, i am making any sense to you then please look into it or else that day isn't far away where people will scare to buy nissan specially in india.
Thanks for your time.
End of rant.

I had purchased a redi go car in the month of december, 2016, which was delivered to me at datsun chandrani 's bt rd showroom. At the time of purchase, i had pointed out the inadequate service centres when i was told by purchase consultant mr. Saikat pal and manager of b. T. Rd showroom that customer would get promot service as well for any urgent repair at their door step. Company, without setting up different service centres at various places, a well equipped movable service van has been st up which is economical for the company and at the same time beneficial for the customer because customer would be service promptly at their door steps. I raised a doubt whether company is given assurance to convince the customer and the promise might not be kept by the company. I was told by mr. Saikat pal and manager that nissan, being a international renowned company could not deviate from what they promised.in case customer lodge a complaint, company administration will take serious steps against the staff at fault.
In practice, when "horn" of my car was out of order i was asked by mr. Indrajit ghosh to take my car with that defective horn to the b. T. Road showroom on any friday though the said showroom is far away from my residence.
Now 1st servicing is due and i gave to take my car to your tara tola workshop which is about one and half hour to two hours journey from my residence.
The smart card for my car has reportedly has arrived which i have been asked to collect from bt rd showroom which is far away from my residence.
Back seat is not being locked. Perhaps it can only be repaired at your work shop.
What was told at the time of sell the car all were false promise and now breach of a gentleman agreement caused harassment to a sr. Citizen like me. It is a mere cheating.
In view of above, please take appropriate action to avoid any harassment in future.

I given my car(KA01AF8301) for service 2 months back(24/04/2017) I spoke several time with service advisor regarding service delay. Today I went to workshop(23/06/2017). Service people not taken my car to service and i went to manager cabin for discuss about service delay, SUDHARSHAN(manager) he treating badly and telling I am not promise a delivery date, and I requested him to take my car to service start work today and he's reacted rudely i know how to take, it will take time more 2 months or 5 months, I think he's not fit to Manager post who's treat customer like this, So I decided to rise Consumer Complaint against NISSAN Motors for my car finance compensate and apology from the Manager.

my mobile no.[protected].

IF I AM NOT GET PROPER REPLY FROM THIS WORST WORKSHOP. I LEGALY FILE CASE AGAINST NISSAN MOTORS AND WORKSHOP BECAUSE WHILE RISING REPAIR ORDER THEY NOT INFORMED ABOUT THEY DON'T HAVE FACILITY TO REPAIR MY CAR AND IT'S TOOK 5 MONTHS TO REPAIR.

Y S NINGEGOWDA

I would like to bring into your notice that there's a miss selling happen with me at vip road showroom by mr. Arpit srivastava and other staff members are trying to defend him.

I bought a go + car on 22nd january 2017 from vip road showroom and at that time i also faced some problems from showroom employees now again i found that nissan's employee did mis-selling and unethical practices to sell the commodity to customer.

When i talked about regarding this falls selling and ms shivangi (Crm executive) didn't ready to provide service (Anti rust coating) at patna location. According to her when i will visited lucknow she will provide me the service.

If i will not come lucknow in next 3-4 months than what?? You will not provide me the service???
Rain season also to be start and "anti rust" will prevent car from rusting, which was not provided from you.

I need a solution in patna itself and i had already shared the patna nissan service center's contact no and some employee's too.

Please i bought almera tino 2005 make.
The atf is due for refill but i have no idea of the ideal type for the vehicle.
2005 almera tino 1. 8
Again i do here a cracking sound from the engine especially when revving ascending a hill. The fact is that non of my local garages have been able to identify the problem. Someone told me is the exhaust pipe connected to the engine while another said its the manifold issue. Just getting confused by the day.
The fact that the car came without the owner manual it an additional problem.
Please if you could upload the owners manual over my email will assist me alot.
I love the car and would love to give it proper maintenance.
2005 nissan almera tino 1. 8

John

I just bought a terrano car week back and unfortunately while driving, my car was scratched by one jeep. I found my car party damaged with minor scratched bumper and dented fender on front and rear. My expectation for body works was 10k to 15k (As comparing with renault and maruti suzuki body service charge), but was shocked to find out that the company is actually charging 46k. I complained to the service manager, but said that this is the actual amount their company are charging. Since my car is insured, i had to pay only 10% of the amount but i am totally not satisfy with their high rate servicing charges. So, bro next time if you have a major accident, better you consider your damaged car as scraped value or buy new one.

Today there is call from service centre to delevery my car but found the alingnment is out and the car noise at the wheel side still occur... Im not sure how nissan can delevery the car in this condition. Are nissan managment try to play fool with customer??? I have came to nissan for more than 7 time due to same issue but not solve. I feel very desprate and make decision to publish nissan having a very bad and worst servise as i also need to bare the alignment cost all the time i came for this problem. I think the only way is media and facebook. I dont think that nissan have a very bad quality untill make customer missarable.. Now my car only 1 years old and the vibration looks like 10 years car. How nissan control the quality and take good care of customer satisfaction???. I think the whole people now around... I want the feedback from nissan by tommorow!!!. Nissan better paid for my losses!!! The manager nit showing and responce on this issue and as customer i spend my working hours and sitting in nissan till morning to evening like security dog!!!. Care your customer than it will increased your sales. Nissan prove that only focus for sales not for services. No point nissan hiring 1000 manager whereby cant solve one customer issue. I need action to be taken and recovery plan for my car!!!

Hi sir,

Im from malaysia. I would like to bring my dissatisfaction after purchase a nissan car from nissan tan choong butterworth penang. My car registration number is pmf 723. Currently my car having a problem at the wheel parts from with vibration and till now the problem not able to solve by the service centre. Feveral time im sacrifies my working time to bring my car to service centre. I not believe that nissan quality will be worst than my locally manufactured car. All the time after checking the service advisor will only inform they fix to tighteen and adjusting but end of the day the problem not solve. As nissan customer i never feel the satisfaction to drive nissa n car. I need the managment to take immerdiate action to solve this problem before i publish to media.

Problem findings..
1. Break caliper noise
2. Vibration on the stering.
3. Suspention noise
4. Noise from the front wheel position.

I want nissan to reply my complaints.
Now my car in nissan service centre for 5th time inspection. If nissan fail to solve i will send this complaint to media and consumer as well.

I feel like im stupid to purchase nissan modal when feel i came for 7 times for the same issue and the problem not solve. I not sure how can nissan can delevery the car without checking the condition of the car. Are nissan trying to sell all the defective car condition to customer here??
I will publish all tge details in media and face book let all otgers aware the capability of nissan to care customer when raised complain. Now my car was parker in servise centre without solve the problem for 2 days. I can i will take my lawyer to issue case on this issue. As i can understand now no quality product and quality care to care your customers.

Thanks

I bought a 1.2 petrol qashqai platinum vehicle in 1 year ago from kavuklar otomotive in izmir/turkey.
I noticed a detachment in the right anterior chest which was separated from the upper right corner. I took the car to nissan service to repair the the detachment. After repair, detachment was still continiung with little separation. Service man said that it is possible that this detachment might be due to the weight of the items that i put in the glovebox of the car (User's guide and music cds). Service man also said that we repaired this detachment as much as possible. There s still detachment. I sended 3-4 email nissan car company but they didn't reply my e mail.

I am pradeep sehrawat, one of your customer. I know that nissan has the best car. That's why i bought nissan terreno three year back.
Till one year before, terreno was the best car of my life.

Nissan is a biggest brand in car around the world, and every one trust in nissan.

But trust me few people are making fun of nissan, by giving worst service quality in the world. After sitting in such a higher position, they even don't think to respond the customer or treat him well. As you can see i have sent them lots of maill but no one even respond.

I had bought nissan terrano three year back, and since last one year my car is in service centre. And still the service hasn't done properly. Every time when i took my car from service centre, they said they have resolve everything but, when i tried to took test drive, the problem was still same.
They just didn't make me suffer for one year, they even fraudulent with me. They changed my car original parts also.

And now after suffring for one year, with lots off loss, when i got my car back, there still some noise comming from engien, ac not working, car boady isn't fited.
I don't know what you guys have done with my car, one year before it was perfectly fine, and now toady i even can't drive my car, its ac not working, some noise coming from engine, car boady is unfit, and again i have sent it to service station for repairing, which is not getting done from last one year.
That's why i'll suggest to every one that don't ever go for nissan otherwise they have to repent like me.

I hope there must be some responisible person in nissan, who can resolve my problem.

My car number - hr-26-ce-6464

I bought new nissan sunny through nissan dealer m/s mohan motor traders pvt. Ltd. Kolkata. (2016) and was to me on[protected]. It was found that car was painted before delivery and further interior was also very dirty and seat cover without wrapped with plastic which usually is found in new car. With our regular chase up with dealer it was conveyed today that as car was not kept properly at their warehouse its colour got damaged and as such they painted before delivery. We sent mail to nissan customer care but no response from their end till date.

I am sendhilmohan bought a nissan micra on december 9th-2016.
Just 1930 km covered when ii given for 1st service on 31st may.
The complaint i found was gear strucking and left over at pl. A. Nissan, trichy.
Almost 12 days completed but i have not yet received my vehicle.

May i know the nature and root cause of complaint found by your service team. Still how long it will take to complete the work and what the component they are going to replace. Kindly convey me as soon as possible.

Better if i get the nissan asm contact number, so that i can get clarification.

Vehicle - nissan micra xv
Regn no : tn 48 af 6514
Complaint - gear strucking
Date - 31.5.17
Not yet rectified
Need explanation and delivery date

I visit kanpur nissan showroom to book a car
Showroom taken me 5000 rs for booking amount which i submitted but after 2 days they deny me to finance the car..
My concern is this when i submit the document and told them my each and every statement clearly that if it is possible then take money.. They said no issue it will done.. Then if they deny from their side then why they are not giving me my money which i have submitted.
When i asked for my money they told me cheque is ready it will provide you till 4 june 2017 but when i visted on 9 june 2017 they denied.

While same car is financed by noida neo nissan showroom...

Please help me this is my money which i have earned by my hard work and nissan kanpur shiwroom want to loot it.

Thank you,
Deepak kumar yadav

The datsun-redi-go has more than 30 design issues which were shared by me with nissan india who sent a team of techliners who only responded back that most of these issues are design of nissan and they cannot do anything about them.

Now, at only 7, 000 k. Ms., this vehicle has developed a burnt-out clutch. Nissan india says that as per company policy, the clutch plates are not covered under warranty, even if the vehicle has covered only 500 or 5000 or 7000 k. Ms.

For a person like me who is still running his tata nano after 65, 000 k. Ms. On the same clutch plate that came fitted by the manufacturer due to religiously maintained car schedule by the manufacturers, this spells out that at least i am not driving my vehicles with half clutch.

To add to my voes, nissan india has not responded to my request for changing the clutch under warranty and also to the 4 reminder emails that i have written to them. This is the height o[censored]nprofessionalism and callousness on the part of a self proclaimed "car manufacturing giant".

This datsun redi-go car needs to be recalled back from the market.

It is brought to kind notice that i am not satisfied by the services for the dealer as well as sales manager m. R. Nissan kangra himachal pradesh to purchase new terano icc world cup addition in the name of namarta rani dated 14/07/2016 missguide by the sales manager charge extra money commited by the sales manager to refund the extra amount, but we request again and again personely or telephonically no responce given by the dealer till date.

Sir
I mr. Susil kumar patra have purchased the datsun go on 9th oct 2016 vide invoice no aa|si|025-197|10|16-17 & challan no aa|dc|025-197|10|1617 & chassis no : mdhzbaadog1023390 engine no:hr12775404c. On 24th oct 2017 i got an message that i have won sony hdr camcorder, the ref no-d302628. But the gift is not received till date.
Hence i request you to follow the matter and deliver my gift.
Thank you
Regards.
Susil kumar patra.

Around 2015 i met with an accident and got my car repaired i had my car serviing 2 times by then and then what my driver told me was there was no coolent in the car so i asked the nissan tepla from where i got my car serviced about this they said sir we replace it on every 2nd service but no they checked and told sry sir your coolent has not been replaced or i should say my car did not have any coolent in it. The technician told me that after the accident they have not put coolent in my car as there are no records.

My self sumitkumar patel
I bought a car datsun go plus last month from petal showroom s. G. Highway, ahmedabad gujarat
Their services is too poor, they are not able to handle customer.
They were changed my car's spare wheel & gave me old damaged spare wheel.
Today morning my car was punchier when i had checked it i was surprised my spare wheel is old damaged.
Then i complain in showroom they were not react in this matter
Inshort i'll never trust on your company. Thats it

I took delivery of Micra in October 2017 and received an SMS that my vehicle service is due on 14th May 2017 with a mobile no. to fix appointment.
I called them three days earlier and asked them to pick up on 14th May. When no one turned up I called and found that my call was not registered and I was asked about the name of the lady who took my call. Is the service center's mobile used by 7 crore people of TN?
Then this lady who took my call said that she will reschedule the service to Monday the 16th. Evening she called to say that she has fixed with Ambattur workshop(over 20 kms away), whereas my house is close to Guindy(just about 4 kms). The service center asks so many questions like Regn.no. address etc. can't they know which service center is closer? then that lady said that she will try to shift to Guindy wokshop and will call back in 10 minutes. I am still waiting(19th May 2017, 6:40 a.m). Her watch seems to have stopped and when that 10 minutes will happen, GOD only knows. DEFINITELY WORST CUSTOMER CARE. I feel sorry for opting for NISSAN by selling my Hyundai Eon. The service of Hyundai was best in the 4 years I owned their car and feel that I should stuck to Hyundai.

Seeking information under the rti act 2005
Praveen kumar (Veteran (Indian army)
Kodambur village
Po - murnad
Teh - madikeri
Kodagu – 571252
Karnataka state
Mobile - [protected]
E-mail - prav [protected]@gmail.com
29 apr 2017

Chairman/ manager
Honnassiri motors india pvt ltd
193/5, hunsur main road
Hinkal, mysore 570017
Karnataka state

Seeking information under the rti act 2005
Dear sir,

1. With due respect i am stating following few line for your kind consideration and action please.

2. I have purchase a datsun go+ registration no ka-12z – 8863 on nov 2016 from your showroom. At the time of purchase, company assured me that here total work after purchase a vehicle is free of cost as the vehicle is under the period of warranty and covered under the vehicle insurance.

3. In the show room there are poster and banner showing that satisfaction of the customer is 90- 95 % and the company is providing free service if the vehicle under warranty/insurance.

4. After purchase a vehicle on nov 2016, i have not recd my vehicle registration documents. On enquiry about registration not a single person of your company has taken initiative for my registration documents. After the lapse of 02 ½ months, i personally approached the rto office madikeri and got my vehicle registration done. It show the level of satisfaction of your company.

5. My ibid vehicle met with a minor accident in mandaya on 09 apr 2017. I came with full documents as fir and all relevant documents. Company told that it will took 1 week for repair. Because they don’t have spare parts. Whenever i call they are in habit of giving excuse for each and every work. Minor spare parts is also not available in your showroom. Even a handle
Grip is also not available in honnassiri motors. Then how could you say that the company satisfaction level is 90-95%. I have personally experienced the lacking of your staff negligence and giving excuse for each and every work that they don’t have spares so it will take time. After giving a hard pressure i have got my veh after 15 days.

6. Work standard of your company is very poor. They changed my car dicky (Back side) and bumper. Now the dicky colour is not matching with the car colour.

7. Honnassiri motors has took rs 6, 140/- (Six thousand one hundred forty) for the repair of my car which is totally insured and comes under the warranty period. Now where is your company free service process.
Contd …... P-2/-

2

8. If the money has been taken from me erroneously then please deposit the money in my account as provided : mr praveen kumar, state bank of india, murnad branch, account no :-[protected].

9. Request provide following information under the rti act 2005 at the earliest :-

(A) under which authority you have taken a amount of rs 6, 140/- (Six thousand one hundred forty).

(B) if the vehicle is insured and covered under the warranty period why you have taken a charge of rs 6140/-. Please explain.

(C) what is the terms and condition of the warranty.

(D) please quote the rule that if a vehicle has any accident, the 20% of the amount has to be paid by the costumer as i have paid the 20% of the amount (Copy of receipt attached for ready reference).

(E) please provide me a breakup details of my 6140/- which is paid by me. So i can put that list which is paid by me on internet so you cant fool the people saying free service/free insurance.

(F) if the showroom have service centre then why all spare parts is not available for the vehicle which you are selling. Even a small part like handle grip is not available with the service centre as stated by your staff. Please clarify.

10. To avoid legal notice or consumer court, please provide point to point reply and breakup details of the amount which i have paid.

13. An early action is requested please.

14. Please acknowledge receipt.

Sd xxxxxxxx
(Veteran (Indian army) praveen kumar)

Copy to :-

Under secretary & public information officer - for information and further necessary
Karnataka information commission, action please.
Room no.250, 2nd gate, 2nd floor, m. S. Building,
Dr. Ambedkar road, bangalore 01

Consumer forum (Pio) - for information and further necessary action please.
1542/f, c & d block,
Aniketana road,
Kuvempunagara north,
Kuvempu nagara,
Mysuru, karnataka 570022

Nissan motor india pvt. Ltd. - for information and further necessary action please.
5th floor, asv ramana towers,
52, venkatnarayana road, t. Nagar
Chennai-600 017