Nissan Motors Complaints & Reviews

Hello
This mail is to express my deep regret and dis-appointment with the service provided by a nissan authorized dealer – excelsior automobiles pvt ltd – mangalore 575 013. I had surrendered my vehicle (Evalia xv diesel) on 16.08.2016 since it had covered 98000 km. After 3 days of constant follow-ups and numerous calls i had to take back my vehicle (18.08.2016) in the very same condition i had given it.

Dear team

I have owned a datsun go which was met with an accident on monday (15th aug'16) and for repair i parked a car at nissan authorised workshop gangal, jammu. Insurer surveyor visited car and has already taken photos and completed the formalities. However, yet no work started by the said workshop on my car as already 3-4 days passed and now they are asking me that they have not front shade mirror with them and will taken almost 10 days whereas when i parked car in workshop they confirmed me that they have all parts even they check it in store room with me regarding mirror and all.

This is my 3rd complaint against them but still no improvement seen in their services. Really upset my mind and i'm rethinking why should i opt for nissan/datsun brand where after sales of services is too poor. Even my cousin bro thinking of buying new car - datsun go+/redi go but will ask him to not buy this brand car as after sales service is too poor even after registered a complaint.
I'm requesting you to pls ask them to improve the services in terms of quality and timely fast service or change the dealership for servicing so that customers like me don't go away from such good brand as i'm driving car from last 3 years and very happy with it but wen come on services it lead me to unhappy.

Again requesting you to take urgent step and don't let me loose the hope.

Thanks and regards
Shakti sharma
[protected]
Jammu

Dear Sir,
I have send my vehicle Nissan micra regd. No.UP 80 BV 229 for general service.they charged me Rs. 6000/- same service done by sumedha motors in 4000/- .they charged Rs 2800 + 550 for some oil change whereas at gwalior rthey charged only 740Rs.they have also manuplated my vehivle reading they have written 51000 kms whereas my last service done on 53000kms.when i have contacted GM work regarding complain he told me that nothing can be done.you can go for legal .now I am sending you legal notice for cheating .
Regards
Jitendra
[protected]

Hi sir,

With ample respect i'm writing this mail to all of you. My name is chand shanu and i'm from a low middle class family. I've recently got married and staying 1200 km away from my home and old parents due to my job. I didn't even dream about the toughest circumstances that i'm currently facing due to bluff masters sitting in nissan's showroom. I've been cheated by nissan and it's staffs. Let me explain it.

I've booked a datson go t car for commercial purpose from nissan showroom located in safdarjung and made the complete payment of around 5, 20, 000 (5 lakh and 20 thousands) on 27/06/2016 and i've been told by the staff names jitendra and anil dubey that it'll take maximum a week and your car will be at your door step. However, it's been more then 50 days and i've received nothing except lies and lies from nissan's staffs. My salary is very limited and i'm staying here with my wife so it's not possible for me to pay emi's of my car without making it run for commercial use.

Everyday, i've to make 10-15 calls and i've to beg for the delivery after making complete payments however, they don't bother since they've received the complete payments. For you all it's a simple and a small issue but for me it's a big issue because i don't earn black money or under table and i'm unable to survive with limited salary that's the reason i've invested all my savings to purchase a small commercial vehicle to improve my lifestyle.

Today water crossed my head and a staff named anil dubey threatened me and he told me that do whatever you want to do, you can go to chief minister, prime minister, delhi police, ceo of nissan and director of nissan and no one can do anything as i'm the boss of this showroom and i don't give damn to anyone. It was more strange to me and i was little shocked that is he the man i talked to when i visited the showroom and made the complete payments?

I've waited too long with immense patience, however now i started suffering badly since i'm unable to pay emi's and my cibil has started going down. May i please know is there anyone in nissan who is accountable for this? I don't like cheating people and that's the reason i feel bad when people cheated me. This is my first and last investment with nissan and i'll also move to the court if required since i've been badly assaulted by nissan and it'd staffs. It's really hard to trust anyone this days and i'm stupid that i trust people easily. I'll put this all over the social media and if required i'll also share the same with my friends in new channels.

I humbly request you all to please look into this and sort it out for me else i'll do something unexpected to myself and you all will be responsible for the same. I've no choice left now so please please please look into it get it sorted asap. For this i'll be highly obliged to you all. Hope for your kind cooperation. Jai hind!

Best regards,
Chand shanu

Sir my nissan terrano no up71x0083 exilater chodne par bonut ke andar se vibrate karti hai kal 13.07.2016 ko kanpur work shop me dikhaya par theek nahi hua. Ye awaj whcle drive karne me problem hoti hai, meri whcle only 9000 km. Run ki hai my problem amigiat sort out kare.thanks
Sunil kumar singh
[protected]
U.P Fatehpur

I am going to buy a car [Datsun Radi Go, Variant T(O)] from Binod Nissan, Guwahati (a unit of Binod Nissaan Car World Private ltd. An amount of Rs.3, 28, 077.00, which is the ex-show room price of the car, is given to the dealer on 12/8/2016.

Now the dealer is forcing me to buy a Kit, which contains seat covers etc. for Rs.6250.00 and to take the extended warranty for Rs.6955.00. But I don't want to buy such type of things.

So, you are requested to look after the matter. In this connection, I want to mention that the behavior of the dealer to a customer is very poor.

With regards.

Babul Baishya
Rangia, Kamrup, Assam, India 781354
Mobile No. [protected] / [protected]
e-mail: [protected]@gmail.com

Im not satisfied by your product

I got a manufacturing defected product form your company by your authorised dealer in "bhopal madhya pradesh India- ranjeet nissan ". They sold me a car which has manufacturing defects but they refused to accept, later on they accepted their mistake that they sold a manufacturing defect.(and they too sold me a 1 year old product)

Now

Problems faced by me from the first day i bought your car:

Milage : 9.8km/l company claimed :19.01km/l
Clutch pedals are too hard nd tight
That my knee got swallon.
Whn i told all these problems to the service centre they first regret to accept the problems after some days they told me about my car which was a manufacturing defects.. so they changed my clutch pedal but im not getting a good average till now..
°Clutch
°average
°pickup problem
°wiper plates r nt gud
°car makes an annoying sound while driving
°fog lamp reflectors are melted
°brake shoes of front passengers side got changed
°passengers side glasses comes out whn i close it
°air fillters, a/cfillters, desiel filter got changed twice in 20, 000kms

I visited your service stations 2 to 4 times a weak regularly many times

Im a regular customer of many company

I have many car(toyota innova crysta zx, mahindra xuv w 10, tata tiago xz, maruti -swift and wagonr) i just want my car to get replaced soon or make my car as good as your company clamed to be..

Otherwise i have to take your company to consumer forum..

So, its my request to take action regarding this as soon as possible..

My car details :

Trim serial number : 1-20976

Colour :B20

Vin number : MDHHSNA36E1004271

MODEL : IIKARFSD10UECABJBP

ENGINE NUMBER : D03564

TRIM IN DATE : 18/12/2013 25:54:33

I went to the dealership to ask about lowering my payment.I did not have a Nissan product but I was inquiring about a certified used Nissan.When I arrived the salesman did not even show me the car I inquired about. He proceded to show me new cars tha I did not want . aaaall I wanted to do was get an quote if it would be possible.All he had to do was get the finance manager to tell me before he tried to sell me something I did not want.I I spent 3 hours there for something that cikould have taken 15 minutes.
I will never get a Nissan product ever. fred gallo

Dear Sir,


I am booked a Datsun Nissan as 29.05.2016.


I have submitted the demand draft of Rs. 5, 11, 100/- of Punjab & Sindh Bank for the same. Also I have submitted Rs. 5, 000/- as registration charge. (copy enclosed)


After waiting of more than two month for the delivery of the said car I didn't get the confirmation from your company.


Further due to Non-availability of CNG I have cancelled the booking of the said car model from your company.


I would like to request you to kindly refund the said amount with interest as per rule.


The Details of the demand draft submitted with the above mentioned company are mentioned below:- (Copy of DD is enclosed)

DD Number - 460303

DD Amount - 5, 11, 100

DD date - 03.06.2016


Issuing Branch - Sector- 24, Noida


First letter I am submitted at your company for refund of above mentioned amount with interest as per rule. (23.07.2016) copy enclosed


Second letter I am submitted at your company for refund of above mentioned amount with interest as per rule. (04.08.2016) copy enclosed


Letter issued from bank for submitting the said amount with interest. (letter enclosed)


Please confirm me the status of my application for refund of my amount, how may times I have to submitted the application in your office & when I am get my amount with interest as per rule.


Kindly look into the matter on urgent basis.

suresh kumar arya
[protected]

I booked for datsun redi go car and since I dont want to buy it now so I requested for the refund but the dealership is denied of receiving any kind of payment. And there is also no response from the company as well. I registered for complaints also but there has been no communication from their side..the booking amount worth Rs. 5000/-..

Hi i have purchased a new datsuj go plus from rng nissan showroom kanpur on 22 march 2016. The car was purchased on the name of sister miss shaiphali singh.
At that time there was an offer by dealer that if i book a car before 15 march i will get a 2 gram gold coin.
I booked the same on 12 march by neft 5000/- rs.
At the time of delievery he told me that i will recieve the coin at home after one month.
But now when its more than 4 months i didnt received it yet..!
And the dealer is not picking the phone..!
Pls sort this problem.!
And He also promised at the time of delievery that he will provide the service facilty in my hometown jhansi.
But now when my car is on first service he is not providing me any service facility in my hometown.!
Pls sir help me.!

I got my Micra serviced from unity Nissan near bhwana road it was normal service but the bill charges was very high they charged me 11000 rupees for a normal service the Complaints which I told them was not rectified the explanation for those given by them was very unusual they told the parts has to be replaced without telling me the reason my car was not giving mileage it was giving only 14 to 15 kilometre per litre even this small problem was not solved in fact I have to give my car t h r i c e to these people to get my work done but still problem remains same these people are cheaters recently washer colour and give it back to you doing nothing in it please beware before taking your car to Unity Nissan..

The dealer in andhra pradesh, vijayawada, lucky nissan is giving very worst and deadly delayed service. My car nissan evalia met with a accident on last may 02 2016, immediately i handed over my vehicle to the showroom till this day the work isn't started, when we asked about it they were telling silly reasons that spares were not available, and ordered for it like that irresponsible answering, please do some favor and arrange my vehicle as early as possible.

This is Swati Ahuja from kota Rajasthan.
We own your Nissan Terrano and are highly disappointed with the services provided by your dealer in kota.
They don't even have a person who can repair the car.
It's been 10 days and they are unable to provide service.
If this is the kind of service expected from a company like Nissan we would have never purchased your car.
Highly disappointed by the company and the dealer.
Kindly give us the number and details of higher authorities to complain against your product and the dealer.
Regretting the decision to buy your brand.

My nissan micra petrol mid option joined me just 4 months ago ..just after 1500 km it had a her king in 3 and 5 th gear so I gone nearest nissan service centre in nagercoil one of executive driven my car for 5 km and said it's a small complaint in cletch and it could be cleared in first service but shocking is that after my first service nissan gave a bill of 33000 rs and said I had driven 10000 km by keeping my leg on cletch so it's burned out...I have already 2 four wheelers and I start driving 8 years back...I gone to nissan just after a long study about its uncomparble performance in motor field and now I really feeling guilty for choosing such a company who gave nearly 10 percent of vehicle cost in first service I am a normal earning teen ager I can't afford such a huge amount either I need to get warranty or I don't want this car anymore ...service centre people are not helping in any way and they simply treating us like we are borrowing money from them...as a normal customer of nissan how can I get justice...as a lawyer by profession I have decided to go consumer court for cheating me by not explain about the complaint at my first visit on 1500 km to service centre...I am expecting a positive reply from respected nissan authority ...I can't pay any amount for this complaint at any cost

I have booked datsun redi go by paying rs.5000/- as booking amount from your local dealer lucky automotives pvt. Ltd., nellore. Andhra pradesh. The dealer is collecting rs,.6900/- towards logistics charges, which he is not supposed to collect apart from this the dealer is insisting me to take insurance from the insurance provided suggested by him only. The option of taking insurance is the prerogative of the consumer and the dealer should not insist the customer to take insurance policy from a particular insurer only.
Kindly advise your dealer to desist from such unethical practice and redress my grievance at the earliest to enable me to take delivery of the vehicle.

More than 6 months i am wandering here and there to rectify the ac thorw - vent - direction complaint at the service center tirunelveli (Tamilnadu).
But till date no body gave me the solution at your jeevan nissan madurai and tirunelveli.

Why are you running the service center here only for collecting and looting our money?

One of the bad, worse and worst service has been given to rectify the ac vent complaint. More than 6 months nobody called me even after i urged the serivce fellows. But for every 10000 km i go and get service for this car wasting my money and regretting to purchase this car regarding service care.

I would like to go and consult consumer forum for this type of service you are giving me just simply collecting money and not rectifying problems in my car.

I think it is nothing but a type of cheating.

I regret more and more to tell as a owner of sunny car.

Regards

A. Ponnudurai
[protected]

Dear team

I have purchased Datsun Go car from your dealer Kaizin Nissan Okhla Industrial Area Delhi on 9th Feb 2016. They charged me vehicle registration fee along with government approved Number plate. I got a letter from them to get number plate from one agency after 15 day of my purchasing. When I visited the agency to get number plate installed at my vehicle, the agency replied your number plate is not came till. Please contact your car agency. I called many time to Kaizen okhla, but I never got any solution from there. The reception person put me on hold and after that the call was disconnected every time.

It is almost 5month of purchasing my car and still I haven't got my vehicle number plate.

Please you intervene in the matter and provide a good customer experience so that I can feel satisfaction on going to you.

Espected to listen from you soon.

Regards!
Monika Shekhar
W/o Dhiraj Kumar Sinha

Sub Editor
Hindi daily (Dainik Jagran Noida)
+91 [protected]
Vehicle registration No.
DL2CAQ6604

Need your help, hope you can solve my problem. Nissan Malaysia dont seem able to, for the past 6 months.

Below is 1 of my many mails to them.

Niki, Maybe you are not aware of the history, let me give you the details

1) in Dec. 2015 my car could not start (at about 9pm, how inconvenient) and it had to be towed to Nissan Kota Dsara. on the same night.
The next day, I was informed that the Immobilization unit in the key was faulty and needed to be changed. I decided not to replace it and requested it to be disconnected. Which Nissan did.

2) In Feb 2016 my battery went dead (at about 8pm near my office, how inconvenient again). The battery was purchased in Sept 2015 ONLY, 5 months ago. NO choice, bought another one.

3) In April I noticed my Air Bag light coming ON again. My 7 years experience with the car tells me that my battery is having problems, DONT forget this battery is ONLY about 3 months old. I went to Nissan (went in a few times during this period, pls check your records) and finally they confirm Negative leak from the Immobilization device and they removed the fuse (as I was told). After a few day the problem was back. I have video recordings of this & have shared it with Nissan staffs.

4) In May, I could hear 'ticking' sounds coming from the dash board (not everyday), I have recordings of that too, which I shared with Nissan staffs. Fortunately on the day of my appointment, the sound was there and they could hear it themselves. It was a relieve to me, as I had prove & Nissan staffs witnessed it themselves. I was told the sound was from the relay connected to the Immobilization module, and the wiring was disconnected.

5) I received a SMS from Nissan on the 6/6/2015 telling me that Nissan has 'Reserved an Exclusive Slot' for me at Kota Dsara for vehicle inspection on the 7/6/2016 at 8.30am. I DID NOT make this appointment, I was told to come & I went. (I still have the SMS)
I wasted my time there, the car was there at 8.30 as requested and I collected at 4 something.

NOTHING DONE, NO EQUIPMENT. HOW EMBARRASSING FOR NISSAN.

NOW I DRIVE A RM120, 00.00 NISSAN CAR WITHOUT SECURITY & SAFETY, THANKS TO NISSAN'S INCAPABILITY IS SOLVING MY PROBLEM.

How patience should I be?

What is NISSAN's timeline Target to solve my problem?

Should I change my car? Get a Toyota Camry maybe?

I sincerely hope this mail goes to the right hands & not get discarded.


Note: it does not happen everyday, but left parked for more then 12 hours, confirm the Airbag light will come ON.


Show original message

Hi,

I have made multiple attempts to reach you and senior authorities of nissan, but help seems too far fetching.

This is reference my sunny nissan that has been serviced at sterling center gurgaon. Every time the car has been handed over without any car wash and in extremely poor condition /hygiene. For the first 2 time on complaining i was assurred that this will not be repeated and will be helped. However this time was even more disappointing. The car was again not washed even after giving 8.5 hours to the service center and handed over with out even informing. When i realised the same in 30 minutes i called and almost faced all kinds of humiliation and non cooperation from the service center team. Even anil demri called up to reconcile that please do not forward our complaint and we shall help. I called customer care and spoke to vikram who assurred to hlp me again. Immeidately i got a call from rekha stating that she is from the nissan india team and will help. Later i realised that she was also an employee of sterling disguising to be from the corporate. She said she wanted to help but will not let me send my car to any other service center for cleaning, washing and break pad issue. 2 days later she sent a bunch od service guys to my address claiming they will wash the car on the spot. On asking how will they do it without machines etc they said.. Please send this to our service center. Checking with raekha she was extra rude, and started screaming at me... Aap to bahut he kharab customer ho.. Hum tohelp karna chahte hain but samajh nahin aaata???/

I am failing to understadn that what kind of services nissan india is offering and how to reach a sensible person who can help???

For premium custmersi f this is the attitude what happns to no so great guys...?

I need immedaite help else will have to take this up in consumer forum.

Aksing about number for arun singla,, no body wants to share the number.. Dont know why???

Let me know. Jyoti mittal
[protected]

I can provide pictures of the car condition immediately after service. I t is also giving trouble with the breaks and battery but i dont know how togt this sorted and where.