Nissan Motors Complaints & Reviews

It took two hours for the service station to figure out that they can suggest me dialling road side assistance. The workshop is one Kilometer away from the place of residence. After escalation, they managed to send the guys at my place. On reaching the workshop the situation of service allotment seems to be pathetic. The receptionist advised that there are low number of advisors at work and hence she does not know the amount of time it would take to attend to my car. Finally after escalation at workshop and meeting so called customer service manager the job card was opened. The service advisor Pintu, does not know about the car functioning and started misleading me on the repair of the switch of the power window. In all no professional standard, pathetic customer service. The time is not far when this workshop shall have to shut due to incompetency.

Regarding my micra.s AC who.s unit has stopped working suddenly and the company refuses to pay for it despite my car being in extended warranty. The service centre claims 'because the car has been run less on roads that.s why the AC clogged and unit needs a replacement' . The car runs daily on a pakka road in new delhi atleast 40km. Kindly help me out. Despite getting car serviced in October, the gear box is as hard as stone. The service centre and the customer care have gone deaf on their ears I suppose but I still haven't lost hope. Hoping to hear from your side, Dr.Aanandita swami Phone no.[protected]

Libra Nissan Dwarka - We were offered Nissan Sunny XV at diesel model for Rs. 9, 00, 000/- first and then when we went to pick up the car, we were told that the person who was dealing with you (Mr. Mukesh Sharma) was a fraud and we have thrown him out. We can give you the car for 900000. you will have to pay 9.65 lakh for your car. I have it in written that the car was offered for Rs. 9 lakh.
Anyway, i bought the car for 9.65 as i had to. After driving the car for two days, i found out that the breaks are not working properly and when i checked the break shoes, they were all covered with rust. The music system was not working properly. I asked my friend for help. He opened the panned and told me that the music system wiring is already tampered with and you have been cheated as the wires were cut and unprofessionally attached together.
I called the person who sold me the car (Manmohan - doesn't know how to talk and amit who is equally rude) they didn't entertain me. Please let me know how can i take action against them as i am really pissed off.

I bought Nissan Sunny Premium Leather in October 2014 from Vibrant Nissan Secundrabad. While buying the car, my friends and family have warned me that the maintenance for the car is going to be expensive. But I need a comfortable car and had prepared for higher maintenance cost. Till first service, I enjoyed the car and was proud of it. Just before second service, I got 2 major complaints. 1. Whenever I am applying a break, it started giving squeaking notice. 2. Whenever I shifted the gear from 1 to 2, its getting stuck. ALL SERVICES DONE AT VIBRANT NISSAN, HYDERABAD. Nissan person has come for car pickup for service. While sending it for service, I have mentioned both the complaints on the complaint/service form provided by the service provider. End of Happy Days... (23000 KM) Second service was completed; they gave me a call saying that they have solved the issues. When I started driving it, I again got the squeaking noise problem on the same day. I was disappointed and immediately informed them. They agreed to take back the car and rectify the issue. They have taken the car for rectifying the problem. Got a call from the service center claiming that the problem has been rectified and they are sending back the car. I started using the car and realized that the problem was not resolved. Now I got frustrated and started using the car (Didn’t buy a 11.5 lakh the car just to send it to the service center every other day). Two months (29000 KM mark) passed and I was using the squeaking car. One day, I was coming out of the factory and observed an auto driver curiously looking at the rim of the front wheel. I went to him and asked him as to why he was curious about the rim. He immediately showed me the metallic dust on the rim and questioned me "Sir aren’t you getting squeaking noise while applying brakes". I was stunned, told him that I was in deed facing the problem and Nissan service people could not address it. He immediately told me that, the squeaking noise is because of the eroded brake pad and since I have not changed the brake pad in time, it has spoiled the brake disk also. I immediately gave a call to vibrant Nissan. As usual a smiley face picked up the car and I got a call from service center. Now they are informing me that the both the break pad and brake plate got warned out and informed me the costs. 1. Brake pad: 2500 2. Brake plate: 3000 I called my cousin, who owns a car garage and asked him for the life of brake pad and brake plate. Life of Brake pad: 20000KM Life of Brake plate:[protected]KM. (My car brake disk gave up at 30, 000KM). Scary thing of all is that we do know that the squeaking noise is because of the break pad rubbing against brake disk, but why did this problem occur in Nissan only and not in other vehicles I used (Just for reference, I owned WagonR, Swift, Verna, I10 and Etios). I came across a mechanical engineer who faced a similar kind of problem (erosion of brake disk by 30, 000 KM mark) with micra and gave me the probable reason. I am not a mechanical engineer, so I am jutting down my understanding of his explanation. If there is an alignment issue in the break-pad/disk, it will lead to faster erosion of the disk. Surprisingly, his vehicle was a year older than mine and I did not understand as to why Nissan has not rectified such safety issue. Further raising concern, why did the folks at the service centre did not check for the same when I sent them the car twice (Just imagine the implications of a broken brake disk while cruising at 120 KMPH). I really got angry at what I came to know and told service centre representative that I will only pay for brake pad and not for the brake disk as the erosion of the brake disk is because of their carelessness/quality consciousness. I got a call from their service executives and he was telling me that It was a wear and tear part and they cannot replace it for free. I asked they did not resolve my previous complaint which has led to the present status of break pad and they didn’t had answer for that. Instead they started saying that, their procedure for such squeezing noise was to clean both break pad and brake disk and they have done the same (What a lame statement? How can a company’s service center not diagnose the problem before resorting to the manual for procedures?). Some of their answers for their questions are really spooky. 1. Why did I get problem in Nissan Sunny whereas not in other cars that I used? a. Please don’t compare Nissan to other branded cars (As if these problem are common thing in Nissan and not with other brands. Nissan has their own set of quality and safety standards). 2. Why did the brake disk erode? a. Because of the vehicle maintenance (Nissan claims a mileage of 15 KM/Litre and under my maintenance, my vehicle was giving mileage of 18.5 KM/Litre) and dust (Do they really expect Indian roads to be dust free or do they expect me to just buy the car and park it in garage till Indian roads are dust free. Can you really believe that they dared to give dust as explanation on the face of their customer?). After some negotiations, their service centre head gave me a call and said that they are ready to give me an offer. His offer was, instead of brake plate, he will give brake pads for free and will not charge me for the installation. This was not concrete offer and he will get back to me once its finalized. To settle the issue, I told them that I am willing to settle in those terms. Then I got a call again with concrete offer: I will have to pay for brake pads and brake plates. They will not charge me for installation and will give me other service such as shampoo wash for free (WHY DO I NEED SHAMPOO WASH?). I refused the offer telling them that I do not need any other services other than the changing of brake pad and brake plate (Their idea is to inflate the bill and give discount. Everybody knows that services such as shampoo wash are cheaper when done through third party than the service center). Service center people backed out saying that this is their best offer and then cannot replace wear and tear part for free (Although I agree that they are wear and tear parts, but still the parts got spoiled because of their recklessness actions. I intimated the problem in time and they did not do what is needed to solve the problem which resulted in the wear and tear). TIME LINE FOR GETTING TO THIS POINT: 3 WEEKS FROM THE DAY I SENT THEM THE CAR AND MY CAR IS STILL AT THEIR SERVICE CENTER. Tired of dealing with Vibrant Nissan, I complained the mother company NISSAN… START OF MEMORABLE AND EXOTIC JOURNEY, ONE WHICH HAS TRANSFORMED MY UNDERSTANDING OF MULTI NATIONALS. I called Nissan (the mother company) and explained the problem to the customer service executive. He told me that he is going to look into the issue and get back to me in two working days. I was happy with his response and said that I would wait. The representative from Nissan gave me a call the next day (Which was Saturday) and I was out of station, so I asked him to call on Monday to which he also agreed. I did not receive the call till Friday of next week, so I gave them a call on Friday to find out the status. Nissan executive started telling me that the service center guys claim this and that. I interrupted him and asked him whether he is a bridge between me and the service center because If that is what he is doing then there is no point in complaining to the mother company as they are not looking into the issue and reiterating the service center claims. Immediately Nissan executive asked for two more days and told me that he will escalate the issue and make sure that the problem is resolved (Although from his talk, I really doubted that they have administrative setup to look into the issue and solve it. It’s been one week and they didn’t even look into the issue, instead they are playing the game of delaying tactics hoping that I would get frustrated and take whatever offer they propose.). Finally, after waiting for 13 days (their promise was to get back in 2 days) I gave a call to Nissan HO. This time a lady picked up the call and I felt the shock of the year from their response. It seems that they have discussed the issue and choose not to communicate it to me. So they just left the issue as it is and left me hanging in mid-air (My initial hunch of their delaying tactics in action). I got furious and asked for the representative’s manager to get online. I got a reply that the manager is busy and will call me back in a short while. Knowing their tactics, I reminded the representative that I want him to call on the same day and I will be waiting for their call. As expected didn’t get any call from them. So I called back the next day and asked the representative to connect to their manager. The manager comes online. THINGS JUST GET BETTER AND BETTER During the conversation he accidentally spilled out that the second time I sent my car to the service centre, the service centre people had actually decided that there was nothing wrong with the brake pad and brake plate and they have chosen to send the vehicle back without doing anything. When I asked him as to why that has happened, he had the guts to tell me that the noise I heard was my perception and there was nothing wrong with the car (Looks like my perception was better than their engineering skill. I am deriving it from the fact that brake plate did eroded). When I started arguing with him, he actually started laughing on my face (What’s so hilarious about a suffering customer. Is it buying a premium car trusting the brand contrary to the market perception) and told me that I was wasting his time while not even listening to me. After some more discussion he reiterated the offer and told me that it was full and final. I told him that it is not reasonable and asked him to escalate the issue. He agreed and when I asked him as to when they are going to get back, I got an expected baffling answer “WHEN EVER WE GET A SOLUTION” (Hinting me that they are not going to get back any time soon). It’s been one week since that call and I am still awaiting response. It’s not about money. When we buy a car for 11.5 Lakhs, affording 3000 Rs is not a big deal. But their attitude towards service and customer is what made me tick on and start this fight. For further evidence on Nissan vehicles, please visit india.jdpower.com. Nissan has the highest rating when it comes to sales process (Getting customers to buy their vehicle) and the least rating when it comes to service satisfaction (Once you buy their vehicle, you are in for a ride). HOPE THIS HELPS OTHERS IN BUYING NISSAN VEHICLES

Date of Incident- 19.12.2015 Road Side Assistance(on phone) not responding to the query, only he thing he kept saying is our vendor will come to repair the car but even if its not repaired one has to bear the payment of rs650 that too they will not provide you the bill for the same

Your Road side assistance is pathetic. I feel cheated. Had to pay Rs 650 for no services rendered. My doors had got locked and the remote key was not working as the car battery was charged out. The door had to be unlocked. The call centre staff could not understand the issue and hence gave some wrong inputs to your Road side Assistance garage.They came without any toolkit and had no understanding of the problem at hand. The Workshop Manager at Taratalla was of help though. He sent a technician but he arrived 4 hours later. I want to know if this is the service benchmark of a company like Nissan. I am totally disillusioned with the brand now and will see to it that I do not recommend this brand to anyone I know. Further, I shall use the social media to also inform as many people that I can reach out to.

NISSAN Motors is one of the most insensitive and Fraudster Company I have ever come across. Their officials colluded with Indore DEALER M/s Anand Nissan and SOLD ME SECOND HAND CAR AS NEW. They also cheated by selling 2013 model vehicle as 2014 by forging documents. MY FIR No 238/ 1.3.2014 and Consumer Forum case initiated. Don't trust Nissan. SANJAY KUMATH MUMBAI

Don't buy nissan vehichles.
Worst service. They are reckless and irresponsible.

Never ever buy nissan vehicles !!!

we lost our nissan micra key by our driver. Then our agony started. Car became totally dead. We called nissan emergency services and they gave us towing number. We called the towing person. Mind you nissan does not contact the towing person. We have to arrange from our side. Towing fellow says car has to be brought to the main road and then he will take the car. We call the emergency nissan, they conveniently tell call local dealer. Local dealer will send his person at his convenience to unlock the stearing. Hence we cannot call towing person, since he will not able to take car to service center. The process started morning at 9 am and then ultimately car was brought on to the main road from our apartment complex at evening 6.30 pm. We had to do approximately 50 phone calls and waste whole day. Nissan emergency does not coordinate anything. Now another bomb was thrown by the nissan dealer. They have to order keys from chennai and it will take 6 days. Another bomb the two keys will cost you around rs. 22, 000/= [its not typying error mind you, its twenty two thousand rupees] and wait for 1 week. We had to shell down to the towing fellow rs. 3000/=. So if you loose a key, nissan will make around rs. 22, 000 from just keys. That's nissan. After 1 week they sent a key from chennai and that too which is not working. Hence they had to redo the process and we lost another 5 days. Our problem started on october 31st and still today we have not received our car, just because our driver lost a key. Its sheer torture which we are going through. These companies like nissan behave differantly in other countries and their behaviour is entirely differant in india. They know that consumer rules and rights are not taken care off. They can do anything with customers and fleece as much as possible. Fleece and as much as possible make money from spare parts in coercion with their dealers. But nissan crossed all limits.

I have nissan terrano car, i purchased it from silicon nissan(udhna, surat). My car is 1.5 years old. In my car there is some problem with clutch plate. I complained about to dealer for n no. Of times but everytime they keep my car for 8-10 days and return it back to me saying its alright now but problem is not resolved even 1%. When i asked them why problem is not getting solved, i got a reply from their representative mr. Tejas that sir, in all cars its same. I went for a drive with my friend's terrano and shown him the difference. He agreed to it that there is manufacturing defect. Warranty will get over in few months and then co. Will ask me to change clutch by paying. Is it right? Why are u cheating customer? For manufacturing defect why we should pay? This was never expected from reputed co. Like you who believes in good after sale service. Car is on the name of Mr Mahesh my contact no is [protected] . Dealer is behaving with me as if i am a criminal. I hope this conplain goes to respective dealer and i get my problem solved before expiry of warranty period.

I have Nissan terreno, DL 8C AF 1508 . I have just driven 25000 km and there is humming noise in tyres . I get it checked in Sahibabad industrial area service station . They are saying, tyre needs to be replaced . But tyres are like new . And Nissan service station people are saying . It is not under warranty . If tyre has worn out, then it should not come under warranty . But problem is of humming noise . But service station people are not paying attention

I am Mr.Somnath Kandekar owner of Nissan Evalia VehicleMH 17 AZ 4028 

complaint regarding my vehicle Tyer worn out at 1000km only, and total km covered by 20000km only vehicle purchessing february 2015.

i shown my vehicle at Ritu automobile service center after investigation from his side the rear axle damage but your insurance team claim not accepted of rear axle damage bcz of he said no rear axle damage then how to accept the claim, No one can take action on vehicle problem.

My vehicle located at Ritu Automobile service center Thane from last date 9.10.2015 i has been contact to your service manager/customer support team but no bady as responds to my phone calls no bady shear area service manager contact details.what status of my vehicle.
bcz of I am leaving at around 400km from your service center every day not posible to visit your service center.

Till date problem not solved, I need my vehicle with solving my vehicle problem immediatly, this is my request to you.

please solved my vehicle problem.

Hi

My first experience was go as they were very aggressive on sales but unfortunately post sales service is simple big ZERO, in today’s market they never looked back and address my issues and that’s for sure we will never recommend then to any other customer – this one sale could have given them could leads as this has gone in big corporate under scheme,

My one month is passed and they have failed to offer me my actual registration despite of me following with them on regular basis, no one ever called me to give any feedback, Now if I am penalize for driving vehicle for lapsed registration then it will be the company who will be held responsible not me, by all means and I will claim all my damages

Despite I paid all un due extra cost as well, I bought car and took delivery before 13th September and rates for registration were increased from 16th then why should I bear that cost but still on good faith I, paid but result was zero, now you are offering more discount and benefits will you offer me, NO then by increase on customer and reduction/benefit to company. With this policy you will not be able to create good loyal customers, yes you may do sales but till when you will depend on new customer base, at the end post sale services will come in picture

CAR in is name of Ansal Housing and construction limited with temp registration no as DL 3T CSZ 1565

Thanks

Vipin Mehta

[protected]

Hi, This is Ankit Gupta, S/O Bhushan Gupta, R/O Proview Laboni Apartment, Flat-C603, Crossing Republik Township, Ghaziabad-201009. I have purchased Nissan Terrano XLD O with temporary registration number: UCF0092804, Permanent Reg No. UP14CR2226, from Neo Vehichleaids Pvt. Ltd.Sector-3, Noida-201301, on 21st August 2015. On 27th Sep 2015 I have requested for Service Checkup of my car at around 10:00 AM, Nissan Service Agent (Ahmad) has called me to pick my car from my home, Nissan's driver Ashwini (M-[protected]) picked up my car at around 11:30 AM to their Nissan service center Sec 63 Noida. My car was under checkup and testing in Nissan Service Center. Suddenly I got a call (M-[protected]) from one man from public at around 3:00 PM that my car has got a road accident by Nissan driver and few people are injured. He told me that car is totally damaged and this was completely over speeding case and negligence of company's driver. Then I have called 100 No. to register this case to UP Cops. Post that I have called Mr. Pankaj Bhardwaj (M- [protected]) designated as a Asst. General Manager Neo Nissan Noida, he has confirmed me that Neo Nissan is taking care the entire situation and case included all the legal factors and injured persons involved in this accident, myself (Ankit Gupta) as a owner of car is not responsible in any case related to this accident because this accident has happened from their technician and Neo Nissan is responsible for the same. Now I am interacting with Mr. Puneet Gupta-MD Neo Nissan Noida (M-[protected]) and they are saying they have done the settlement with all the six injured persons and wanted me to do the settlement too. They have offered me the proposal mentioned below: 1. Repair of my car with my car insurance 2. Rs.50000 cash as a Compensation amount 3. 2 years extended warranty and 4 years service with zero labor cost. I have denied their proposal and asked for Replacement of my accidental car with the new car as my accidental car was 1 month old new car and I have taken car loan to purchase this car. And now the resale value of this car is nothing, its a complete loss for me. Please help me to resolve this issue as I have very positive expectations from this forum. I have all the evidences (recordings and settlement copy) to prove my statement mentioned above. Kindly take an appropriate action on this. Car Details: Nissan Terrano XLDO Registration No.: UP14CR2226 Car Purchase Date: 21st Sep 2015 Dealer: Neo Nissan, Sec 3, Noida (U.P.) - 201301 Neo Nissan Managing Director: Mr. Puneet Gupta (M-[protected]) Thanks for your support, in advance. Regards, Ankit Gupta [protected]

I bought a nissan terrano car in March 2015.it got complaint after 2 weeks of my purchase itself.at some times when i change gear it gets stuck.and it got rust in all important areas especially in inside engine parts.also when the car is off its not unlocking.i already placed a complaint(complaint no[protected]) and my car was at nissan service centre for 2 weeks.but still the problems remains as it was before.

I won a nissan terrano since oct 2014. I have drived around 30 thousands kms. Every 10 thousand kms we have done services from their dealer jubliant nissan cars, gerugambakkam. From the first service they started charging very huge and now for 3rd service on 30 thousands kms they are telling that break drum and Pad is completely gone and we have to replace. If we dont do then the vehicle will break down on road. By scared i asked them to replace it and they are simply chargingRs. 9 thousands for that. Also total service charge around Rs.15, 850 for almost a new car. It seems they dont give any warranty for the cars and they are trying to grab money from costomer by selling spares.

Mane datsun Go reg no UP 21AY8392 chaisis no MDHZBAABOE3004508 and engine no 743507A BTC nissan Moradabad se car purchase ke thi .[protected] ko accident ke baad car nissan Moradabad service centre[protected] ko di zero debt insurance bajaj allianz ke through kiya gaya tha;[protected] after three month car return kari jisme ab bhi front part se awaj aa rahi hai and accident front side ka tyre one side se ghis raha hai company ko customer care ke maid id per 4 mail kiya gaye hain but company ka kooi responses nahi aaya

Dear Sir Hope you are so fine I am a client to your respectable company in Egypt, purchased on 11.11.2013 Nissan Model 2014. a Big incident has got me on 08.13.2014, As a result of explosion the Front tire of the car, which led to the car coup more than three times With the result that the car is a total loss and I have been affected by where I have a break compressed three paragraphs, Which led to the partial disability. I treat them so far, and it influenced my career where the pain of my back uses painkillers permanently. First the airbags drive did not open despite the magnitude of the incident and the coup car more than once and the damage of car from the front and back according to witnesses and the condition of the car and police record causing many injuries and many bruises, the most influential is to break compressed in the three paragraphs I went to the agent Nissan in Egypt and communicated what had happened and make it clear there is a defect industry in the airbags of the car, but he was not impressed and did not pay attention. I went to the consumer protection system in Egypt and filed a complaint to prove my right to the product (the car Nissan) defective airbag industry and that did not quite work when the incident I also made an official warning of Nissan company in Egypt object-based industrial zone Cycle- Sixth of October City Note: I can provide you with the entire document that supports my subject as follow: 1-Report of the police to prove the incident which illustrates doing examine the car, this underlines the lack of open airbags 2- The insurance policy on the car. 3- Report supported from Modern Motors Company (service and maintenance station) 4- Report of a medical case of the infected and affected by the three paragraphs prove as a result of the incident 5- Official warning compensation for material and moral damage caused by a car in the Egyptian market offering non-conforming 6-Car license number p QQ 435 As owned to MR. Mohammed Hassan Mohammed Zakaria Tanani, Motor No. 775 218, chassis number 17652, color Virani - The Date of the case in the Egyptian court will be in 09.19.2015 and requested one million the value of claims compensation for material and moral damage and the effects on the injured. If you hand in this complaint it was not competent to be sure to turn us to the competent authority or Provide us with the private complaints mileage, not a branch or agent who the State of Egypt Where the customers are the capital of any company Please pay attention to solve their problems Thanks for your cooperation and time Regards

Dear Nissan Egypt, Please send a copy to NISSAN head office egypt I would like to report a complaint about being subjected to a car accident driving one of Nissan's sedan Sunny models before completing 650 km !! The reason for filing this complaint is that during the accident, when I suddenly found another car before me in the opposite direction., is that when I pressed the brakes hard, the response of the breaks was very poor & may have caused the collision in my opinion. It clutched too hard, then went completely loose, the thing which made my car sway from side to side & collide with the car I was trying to avoid. Added to this, after the collision, I was thankful my wife wasn't killed in the accident, as the right fender was completely squashed as if it was a piece of paper, showing the car body to be extremely weak & lacking proper safety measures. I am very disappointed & dissatisfied with the first Nissan car I ever bought on the good reputation I heard from friend, to find the car having such major issues that could be life-threatening! I do hope that Nissan Egypt will do the needful to resolve this problem that I believe was mainly caused by defects in the car fabrication & components, without resorting to Nissan International, as this car was fabricated in Egypt, unlike other Nissan makes. Hoping to hear from you with an adequate compensation. My emails are: [protected]@hotmail.com [protected]@gmail.com Best Regards, Victor Fayez Fouad Youssef [protected] CHIEF CABIN CREW EGYPTAIR Sent from Samsung Mobile. Sent from Samsung Mobile.

Dear Nissan Egypt, Please send a copy to NISSAN head office in egypt I would like to report a complaint about being subjected to a car accident driving one of Nissan's sedan Sunny models before completing 650 km !! The reason for filing this complaint is that during the accident, when I suddenly found another car before me in the opposite direction., is that when I pressed the brakes hard, the response of the breaks was very poor & may have caused the collision in my opinion. It clutched too hard, then went completely loose, the thing which made my car sway from side to side & collide with the car I was trying to avoid. Added to this, after the collision, I was thankful my wife wasn't killed in the accident, as the right fender was completely squashed as if it was a piece of paper, showing the car body to be extremely weak & lacking proper safety measures. I am very disappointed & dissatisfied with the first Nissan car I ever bought on the good reputation I heard from friend, to find the car having such major issues that could be life-threatening! I do hope that Nissan Egypt will do the needful to resolve this problem that I believe was mainly caused by defects in the car fabrication & components, without resorting to Nissan International, as this car was fabricated in Egypt, unlike other Nissan makes. Hoping to hear from you with an adequate compensation. My email is: [protected]@hotmail.com [protected]@gmail.com Best Regards, Victor Fayez Fouad Youssef [protected] CHIEF CABIN CREW EGYPTAIR Sent from Samsung Mobile. Sent from Samsung Mobile.

I bought Nissan Terrano on 16.8.2015 from Nigla Nissan Automobiles Pvt Ltd. Lekhi village, Naharlagun, Arunachal Pradesh, My car Engine No.D039451, Chasis No.MDHHSNA36E2006920, SGrey Color, XV Diesel with Regn.No. AR01H0655 has a major leakage from the bottom of the Car floor, Rain water or splashes of water gushed inside my car from the leaked portion of my car floor, there was pool of water inside my car, the floor carpets specially the cotton linens and fabrics got soaked all the time which could not be get noticed by me in time, resulting to decaying of the cotton pads and materials used as floor carpet of my car, it stink terribly with bad odours, and when I rushed to the aforesaid dealer from where I purchased the car, the attitudes were so unprofessional with no care for its customer, the callous attitude of the dealer and asking me to pay for the adhesive used(Paste) to seal the leakage was horrifying experience, However, I argued vehemently and refused to pay as per their claim, which has no fault of me rather a manufacturing defect of the car, that too had occurred 10 to 11 months from the date of my purchase. It pained me most is that i have paid more than 13 Lakhs bucks for a non reliable SUV which doesnt matched for its value and comport.I dont know what kind of defective parts I will come across in the time to come.God bless Nissan Terrano and all the esteemed customers.