Nissan Motors Complaints & Reviews

3rd august 2015. TO, MR.Carlos Ghosn President and chief Executive officer NISSAN MOTORS CO.LTD SUB :- NISSAN DEALERS CHEAT THE INDIAN PEOPLE . DEAR SIR, I booked one such car (Nissan terrane xv) ON 15TH JUNE 2015 at (AARIYA NISSAN, HIMMATNAGAR, GUJRAT, INDIA) on same day delivered. its going tone and half month to buy a car, but now dealer is not passing my car on till date. i have make to many call and mails dealer and Nissan india also, but they didn’t respond my calls and numerious mail trom the dealer. Then i contacted the head office of Nissan india and get reply that someone will contact me from AARIYA NISSAN, HIMMATNAGAR, GUJRAT, INDIA, which they did not do. By this time I was so fed up of your company its open way to cheating people of there money and time. I demanded you will take hard step to dealer and NISSAN INDIA. I again wrote to the head office but they did not satisfied answer to me. We in india do not expect such dishonesty and cheating from Nissan which used to be a prestigious company for us .It is shame that JAPAN, which is known for its truthfulness and honesty, should established a company in india to cheat the INDIAN people. Sir, you as CEO should be aware of these fact of course from the people fouram.and please make sure for solve my problem as soon as possible. We will reach our ministry and make public aware of Nissan india and its dealer. WITH KIND REGARD, DHRUV PATEL A-1003, MAITRI OCEAN PLOT NO - 40 SEC 20, KHARGHAR, NAVI MUMBAI, MAHARASTRA 410210. con me at ;- [protected]@gmail.com mo;-[protected] my fellow indians be aware before you get cheated by the attractive adds Nissan .They are here to loot us.

Note that I had bought new car from Nissan (Micra Model) 4 years back which was my first car from Nissan total run just 50K KM. I had brought this car on basis of advertisements showing good performance, reliability& durability. But in very start I was being cheated by Nisaan dealer(Sky Nissan, Moti Nagar) as he took money for extended warranty but not registered the vehicle for extended warranty with Nissan. Now again I am being cheated in the same way as now parent company is not taking responsibility of sudden failure of parts due to inferior quality part being used. I had purchased this vehicle on trust that Nissan is known for providing Durable Quality vehicle having global presence. Due to such kind of experience had with such big brand I had faced lot of mental harassment due to the sudden break down of Micra Car and moreover the responsibility shown from a reputable global brand Nissan is being pathetic. Now I am being told to replace the parts and need to pay 1Lac as cost to replace the parts with which my car market value has gone to nil in less than 4 years. With such kind of experience on quality, reliability & service from such a big brand I cannot trust any more on this brand.

indly note that I had brought new car from Nissan (Micra Model) 4 years back which was my first car from Nissan total run just 50K KM. I had brought this car on basis of advertisements showing good performance, reliability& durability. But in very start I was being cheated by Nisaan dealer(Sky Nissan, Moti Nagar) as he took money for extended warranty but not registered the vehicle for extended warranty with Nissan. Now again I am being cheated in the same way as now parent company is not taking responsibility of sudden failure of parts due to inferior quality part being used. I had purchased this vehicle on trust that Nissan is known for providing Durable Quality vehicle having global presence. Due to such kind of experience had with such big brand I had faced lot of mental harassment due to the sudden break down of Micra Car and moreover the responsibility shown from a reputable global brand Nissan is being pathetic. The kind of problem which Nissan is telling have never been listened for any other company vehicles & i think this has happened due to low quality parts being used in the model or some defect while manufacturing. Now i am being told to replace the parts and need to pay 1lac as cost to replace the parts with which my car market value has gone to nil in less than 4 years. With such kind of experience on quality, reliability & service from such a big brand I cannot trust any more on this brand.

I gave my car to rectify a defect in the ac in Feb/Mar '15. The car was returned after service and I noticed small issues with pick up and engine noise but the service station assured me that all was kosher. The AC stopped working after 2-3 weeks and the car's mileage reduced significantly. I also told the service guy that the engine was making a lot of noise but he said that was normal. I asked them to pick up the car last week and scheduled an appointment. However the driver dude never turned up to pick up the car. This after he called me like 20 times to tell me that he was on his way. He then scheduled a pick up for this Monday and never turned up. Same story on Tuesday and Wednesday. This is disgusting service by the Nissan folks

I bought sunny car in2012 from nath Nissan . . I met with an accident and gave the car for repair they repaired it that time also it was very unsatisfactory work from them now because of poor job I got report from other dealer that quality iss7e by Nissan . . now they r claiming high amount . . bad service and bad repo of company

To, The General Manager, Customer Service - Nissan Motors India (P) Ltd., Dear Sir, I'm very much disappointed with the poor customer service in "Rajeswari Nissan" service centre at Erode in Tamilnadu. Our vehicle(TN 34 T 7857) meet with an accident on 24th May 2015 by self-driving of my father. There is no injury or third party involved. We have handed over the vehicle to the service centre on the same day(24th May 2015) with the help of Nissan road side assistance. They assured me to complete the service by 21 to 25 days, that means they to complete the work by 15th june 2015. Now it is july 9th, that means more than 45 days. Still they have not complete the work by 20 or 25%. Once we enquired through telephone, they said another one week time needed to complete. kindly take necessary action to the corresponding peoples to complete the service and deliver. Thanks in advance for your help and action. Best Regards D.Arunkumar +91 [protected]

We purchased a new Nissan Sunny cars - 3 Nos in February - 2015. After 2 months We got a Stereo complaint In 1 car. We inform the complaint to Lukky Nissan show room in Vijayawada on 28.05.2015. There is no response from the dealer from 2 months. So please verify & solve the complaint of our problem Our address Devi Sea foods Limited Singarayakonda Prakasam Dt, Andhra Pradesh - 523101 Mobile : [protected]

This is my second complaint in 1 year for the poor after sales service when it comes to Ritu Nissan. Though sending the vehicle for service, they billed me 3300 without giving the details of the expenses. To my surprise I found that they cannot do clippings of the bumper, engine noise was not rectified, AC climate control not working at 24 degrees. Upon inquiring they said that I should go for insurance claim as the repair cost is more than 35000. I cannot believe the after sales service of a small car with minor problems are so heavy on pocket. Or is it a serious problem with the dealership which is notorious for hefty bills? Car registration no is MH 05 BS 7241

Dear Arun, My vehicle Nissan Micra, KA53MC2424 was bought on 09.Apr.2015. I raised a complaint on the vehicle floor fabric and seat being so soiled . It really appears like the vehicle was used for testdrives and demos and finally registered in my name. The delivery was taken on evening 5:00 pm and next day morning when I remove the plastic covers all these were discovered. Multiple followup from 10.Apr until now has given no result. The complaints service number is a huge firewall and I finally managed to speak to Vikram who is your Service manager, I understand. Now I am intimated that I have to live with whatever was delivered. In all fairness, the least I expect Nissan to do is to take the vehicle and refurbish with new seat covers and the floor fabric . Instead, shawar Nissan, from whom I bought has done the job of cleaning them with soap. I am a ardent fan of Hyundai and Volkswagen. This is the first time, I bought a nissan . I am going to disssuade anyone looking for Nissan. Certainly I am going to find the email ID of Nissan Quality head, sales head and whoever else responsible for customer satisfaction and ask is it a fair thing Nissan and Shawar Nissan has done. Grudgingly Ravi

Dear Sir, I am a user of Nissan sunny car, The car is under warranty but the ac is stopped working, i visited the service center Neo Niassan in sector 3 noida they said we do not have the electrician here please visit the other branch in sector 63 noida. i visited there they said that the compressor of the ac is not working we have to replace this . i told them that car is under warranty please replace the faulty part . Now they set a example of pathetic after sale service they asked me to wait for 15 day and meet there manager his told me that it might take 1 month as well he cannot assured the time. It seems that they want to replace the part in warranty . now my question is to Nisaan ceo that is the commitment this company made to the india buy's who are spending there hard earn money in Nissan because this is the well known brand . i thing if they cannot fulll fill the commitment they should not play with the customer emotion's.please help me to get this issue resolved.

i had give my micra car for service with extended warrenty and the dealer which is verst dealer in kerala state called evm kalamassery has rejected my claim for lower arm in both sides which is making heavy noise while we drive they aske me to pay 4000 rs which since i have recommeneded nissan vehicle to lot of people and now i repel for that, now i understand why nissan vehicles is not selling thier car than other vehicles

I own the above said car which was sent through our driver Mr Puran Singh for service to your workshop on 30/05/2015 for regular service. The service advisor Mr Abhishek Shukla called me and informed me that estimated cost of service will be 6500.00 approx. He never disclosed the specific jobs/works/repairs to be undertaken in the car. I told him about persistent complaint of gear transmission, pending for more than one year. Apart from regular service the jobs undertaken at workshop viz; wheel alignment and balancing, EGR spray were neither sought by us nor informed to us. However I was billed for the jobs neither sought nor required. On protest the advisor said that the EGR spray work is mandatory and performed after interval of every 10000km to take care of mileage and pick-up problem of car. I asked for service manual for the same but was denied. The tyres of vehicle were replaced few days back and wheel alignment and balancing was done. Neither I was experiencing any complaint regarding balancing and alignment nor with mileage or pick up of the car. The other car UP32 EZ 9330 owned by me was recalled by company for brake problem. Till date on braking strange loud sound can be heard. This has been informed and reported several times but to no avail. Please refer our mail sent to you on 23/06/2014 I take this opportunity to inform you that I am hugely disappointed with the state of affairs with your service centre in Lucknow. If these issues are not settled immediately to our satisfaction I will be forced to escalate the matter.

Dear sir I am very disappointed with the behavior of Mr. Jitendra yadav (accidental department) at Nissan service centre sitapura Jaipur. We don't expect such misbehavior from such a reputed company's employee. There has been a sheer fault at service centre end. They have mishandled my micra and broke the front bumper and head light inside the service centre. I requested them gently to fix the loss done by them but on this issue Mr. Jientra yadav misbehaved with me. I am really shocked to see such misbehaviour by your company's staff. I may Sue the company for mental and breakage loss. I will not pick my vehicle from service until i get satisfactory answer from your side Registration no-RJ14 CP 5654 (MICRA XV)

Sir, I would like to bring to your notice a fraud being committed at BM Nissan Faridabad Haryana. I, Raj Kumar Malhotra, age 64, am being cheated out of Rs 5000 from this dealer due to false claims and promises made by Mr. Sayed a representative of this dealership. I was interested in buying Nissan sunny and asked for a test drive. A Mr.Mohan from this dealership came to my house for the same and made a presentation of the same car and explained me the deal. He asked me to get my papers ready for finance purposes and I clearly explained to him what documents I have. Next day Mr Sayed came along with Mr. Mohan who asked me for booking amount which I wanted only wanted to be Rs 5000 but he made promise that money is safe and I should pay Rs.21000. The problem starts from the point when bank refused to finance me. Mr. Sayed started asking for documents which I already made clear to him and to Mr.Mohan that I do not have. Today 13/06/2015. they refunded me Rs 16000 and deducted Rs.5000. When I asked for my balance amount Mr Sayed asked me to get documents which I already told him I do not have. I asked for General Manager of BM Nissan Mr.Singh to take up the issue with him but he was more ignorant and arrogant than Mr. Sayed and his reply on matter was that No Consumer Forum Can Do Anything( and yes these were his exact words) and money will not be refunded. Mr Mohan, Mr. Sayed and various other employee of BM Nissan visited me on several other occasions but never ever told me about this policy. Its not matter of money but ethical sense of doing business they never told me about this policy and if I would have known would never have paid them. The dealership clearly cheated me out of Rs.5000 by making false promises via there employees. They with this policy can cheat any number of persons by making false claims and late on not refunding the money. Kindly do the needful and help me out. Regards Raj Kumar Malhotra [protected] B 1074, GFC, Faridabad, Haryana

Dealer Name - Neo Nissan Noida Dealer Address- sector 3, Noida Car Owner Name - Yash Upadhyay Car Reg Number- HR 26 BT 7650 In 2014 (around jul aug) I took my car for front brake noise. Dealer kept the car for full day and delivered the car in the evening telling me that there was dust in the brakes and that was the reason for the noise. Next day itself the brake noise again started coming. I called up the dealer and they again called my car, did something and returned my car. The problem was still there. I took my car again and again several times but the problem was not solved. In Oct 2014 the dealership advised me to get the brake disc and few other brake parts changed. They told me that the problem will definitely be fixed. I got the parts changed which costed me around Rs 10000. The car's odometer reading was 38000 km then. After the parts replacement also the brake noise didnt go away at all. The dealership has called my car several times since then but the problem is still there as it is. I have called the General manager (service) Mr Michael several times but never got a proper response. I have even registered many complaints at Nissan's customer service but there hasn't been any resolution.

I had sent my vehicle Micra CH01AQ0654 for service on[protected], AC was not working properly then on[protected] again I had to send the vehicle for gas filling .Again on[protected] gas filling was done no proper response. Again on[protected] the veihcle was sent to your authorised service station, Hind Motors at 10 AM and even they could not provide the vehicle till 8PM on[protected] Kindly improve your service partner in Chandigarh, it seem the people have been rusted and there is no proper person to handle including Mr.Madan who makes false and un wanted promises. I think you should find some reliable business partner.

Dear Sir, I own your Nissan Micra car registration no. UP-20-AL 8560, today morning I visited GS MOTORS, Meerut for complaint in front screen viper, according to them motor is faulty, since morning no body is ready to tell about the availabilty of spare parts, on continuing approach at 1 pm they said part is not available, they said they dont know when the part is available at service centre.They treat me very rudely.In my joint Business family we have got 6 Maruti Suzuki cars of various models, I will never refer any body in my whole life togo For Nissan.I live 110 far from your Meerut service center .Very Disgusting.This way you treat your customers. Sanjeev Rastogi [protected]

Frustrated with customer care India since 4/5/15, sent the following mail to Nissan Japan on 17/5/15 but still could not get any reply till date: I purchased Nissan Micra- DL-9CAA- 2951 bearing invoice no.VSLA11000233 on 23/10/2011 from M/s SKY NISSAN (Sameet Motors Pvt. Ltd., 63, Rama Marg, Najafgarh Road, New Delhi- 110015 with Extended Warranty up to 80, 000 kms or dated 22/10/15. The car is under repair- (odometer reading 75547 kms,...

hello, I am a Nissan micra customer. I am so sad that my car has break down more than 4 times . My car is on warranty period. The worst customer care service I have saw from Nissan they are least bother about customer till today they haven't solved my problem i don't now what to do kindly help me if possible. contact no [protected]

I OWN A MICRA NISSAN XV PREMIUM 2011 MODEL. HAVING ENQUIRED WITH THE HYDERABAD DEALER I WAS TOLD THE COST FOR THE SPARE KEY INCLUDING SERVICE CHARGES RS 14000-00.THIS IS NOTHING BUT EXPLOITATION AND FLEECING.THIS IS BECAUSE WE DO NOT HAVE ANY OTHER ALTERNATIVE.SERVICE AGENT EXPLAINED ME THAT THE WHOLE REMOTE WITH KEY HAS TO BE CHANGED WITH A NEW PASSWORD.I TOLD THEM TO GIVE A KEY WITH THE SAME PASSWORD .BUT THEY TOLD US THAT IS NOT POSSIBLE.NISSAN HAS A MONOPOLY AND AS SUCH I SHALL HAVE TO PAY WHATEVER THEY DEMAND FOR THE REPLACEMENT KEY OR ELSE BEAR DON'T BUY. R VIJAY AP28CF9895