Nissan Motors Complaints & Reviews

Saw the program on CNBC the show is very good and I would wish the channel is doing a very good job. I have an issue with Defects in our Car Nissan Sunny XV, No.RJ14 CT 0270 Chassis No. MDHBDAN17C3009352 which I purchased on 30 July 2012. Whenever I complained to Nissan local and National customer care in this context & Nissan have made excuse in this regard, as a result still I have not satisfied from Nissan service because continually facing the lot of problems. Our first complaint dated 16.10.2013 to Nissan but we have received raised a Complaint and 1st time the complain id is: RJROYLJAI[protected]. 17 Oct 2013 And 2nd time the complain id is: RJROYLJAI[protected] on 17 Dec. 13 but as a result still I have not receive the any response by Nissan. We had written that mail after facing back to back disappointments from Nissan service center ‘Nissan ‘ on getting my issues with the car unresolved even after paying a huge amount on service. Whom so ever is reading this mail should think of from a customer point of view, where a car reached from hard earned money for comfort and convenience but “Nissan Sunny “ turned out to be a piece of bluff on wheels . Complaint:-1 1. Newly bought car starts giving humming sound on front wheels as if there is something broken on axle. 2. Response from service center we have resolved the issue and it won’t come in future result. 3. After few days same issue arise. 4. Break system is very poor & risky as I have intimated earlier and regularly facing problem on highway Complaint:-2 1. With the previous issue unresolved, few month later an alien issue on accelerating the car as wheels moves into zig zig motion on its own & break out of control. 2. Response from service center, sir we will keep your car for a day and resolve it. Result They kept the car for 15 days saying spare parts are not available and the issue with acceleration is untraceable but some how we managed to resolve it by replying same this on steely wheel. Complaint:-3 This time I tried from another service center as I thought might be “Royal Nissan” is not capable enough to support, so I discussed with a service center in Lucknow and I was shocked to see their response. Response was: “Sir, we understand your issues and they are completely appropriate, in the past we already had written to company but never received any response from company and so we can’t help it. This all has happened in past five months and I am still trying to find a way out of it and as convenience of which I wrote the trailing mail. Which was responded by company saying we will resolve your issue in next 72 hours. Half of the months have already passed and no support has been received from Nissan, this is a perfect case study of customer dissatisfaction. Now being a educated customer, we can not avoid and will keep trying to get justice from any ways possible.

I had booked a Nissan Terrano on 13th Nov 2013 and was promised to be delivered in 15-20 days. It is already 1 month now but the dealer has no clue as to when they can deliver. I tried to reach out to Nissan, but I get email confirmation that they will resolve the issue but no resolution in sight. Nissan should stop booking Terrano if they cannot deliver.

I had booked a Nissan Terrano sight unseen a few months back with a booking amount of Rs.50, 000/- This was done owing to my complete faith and trust in the brand that is NISSAN. Regret to advise that I have faced severe issues and even insults at the behest of your distributor here at Bangalore called SHAHWAR NISSAN. Their sales person one Mr. Prathap had initially promised delivery of the vehicle by end of October. Later when I followed up I was told that it will be delivered by the 20th of November. I insisted on speaking to his supervisor and was put on to someone by the name of Mr. Pawan. He was most rude and told be that all other customers are patiently waiting what is my problem. I explained to him that based on the commitments made by his sales person I had by then sold my second car and now needed this vehicle as my wife and I work in different directions and cant share the same vehicle. His repartee was that this is not his problem. At this stage I complained to Nissan customer care and received an automated email saying that a resolution would be effected within 72 hours. In fact on Monday last, 2 day after my email complaint I receive a call from one Mr. Jason who assure that my issue will be resolved. Indeed after that both Pawan and Prathap called and confirmed delivery by Saturday the 9th (tomorrow) I was satisfied and even made full payment to Prathap. I then received a call on Wednesday (I believe from Nissan Care) asking if the issue is resolved since the dealer is claiming so. I confirmed that yes the issue is resolved and the complaint was closed. Yesterday I received a call from SHAWAR Nissan customer service confirming from me if I will come to take delivery of the vehicle or should they send to my address. I confirmed that shall take delivery personally from showroom. This afternoon to my horror Pawan again calls to say that delivery cannot be made as the vehicle is still in transit. Once again very rude behavior was meted out to me when I wanted to know why I was being treated in such a fashion and why repeatedly commitments were being belied. I asked to speak to his superior but was brusquely told that he represents SHAWAR Nissan and that I cannot go past him. I understand from some automobile brokers that this dealership is allocating vehicles out of turn in lieu of gratis illegally. A racket for collection of a "premium" for new models maybe in the offing. I hope this is not true. However, one thing is certain, your dealerships need to train their sales teams better. Such abrasive and unreliable customer interface will sully the Brand NISSAN

Dear sir, I have bought nissan sunny, I met an accident recently, for that showroom people are saying that we don't have spare parts from past 1 month, I was not able to use my vehicle, service people from Nissan india were seriously taking my issue, kindly help me out to give serious action on them. Thanking you.. Best regards Ar.sreekanth.

DEAR NISSAN CEO, I BOUGHT NISSAN SUNNY 2013 FROM EL SAAB3 AUTOMOTIVE IN JUNE . SUDDENLY CAR STARTS TO BE SO HELURIOUS LOUD SOUND WHEN I MAKE 60 KM/H . I WENT TO THE SERVICE TO CHECK WHAT IS IT SOUND AND WHY IT HAPPENDS IF ITS JUST NEW I MADE JUST 6000 KMH AND ITS UNDER WARENTY. CANT MOVE ANY WHERE CANT TRAVEL . SERVICE DONT HAVE THE SPARE PART EACH TIME I CALL THEM PLZ CALL US NEXT, NEXT, ...WEEEEK, , ETC... I APPRECIATE YOUR HELP AND REPLY TO MY ENQUIRY REGARDING THIS SPARE PART. I HEARD FROM THE DEALER THAT JAPAN HAVE PROBLEM WITH EGYPT IN SHIPPING SPAREPARTS NOW. PLEASE LET ME KNOW YOUR SUGGESTIONS IF YOU CAN SEND THE SPARE PART ITEM NUMBER MANY THANKS Haitham Rabie

DEAR NISSAN CEO, I BOUGHT NISSAN SUNNY 2013 FROM EL SAAB3 AUTOMOTIVE IN JUNE . SUDDENLY CAR STARTS TO BE SO HELURIOUS LOUD SOUND WHEN I MAKE 60 KM/H . I WENT TO THE SERVICE TO CHECK WHAT IS IT SOUND AND WHY IT HAPPENDS IF ITS JUST NEW I MADE JUST 6000 KMH AND ITS UNDER WARENTY. CANT MOVE ANY WHERE CANT TRAVEL . SERVICE DONT HAVE THE SPARE PART EACH TIME I CALL THEM PLZ CALL US NEXT, NEXT, ...WEEEEK, , ETC... I APPRECIATE YOUR HELP AND REPLY TO MY ENQUIRY REGARDING THIS SPARE PART. I HEARD FROM THE DEALER THAT JAPAN HAVE PROBLEM WITH EGYPT IN SHIPPING SPAREPARTS NOW. PLEASE LET ME KNOW YOUR SUGGESTIONS IF YOU CAN SEND THE SPARE PART ITEM NUMBER MANY THANKS Haitham Rabie

I purchased Nissan Micra Petrol Car from Chandrani Nissan, Kolkata and it is under Warranty. I have sent my above car for repairing to your workshop on 22nd October. I was informed by Chandrani's representative Mr Shubhro that as Clutch Plate is not available in stock and it will come from Chennai by road therefore only by 31st October my Car will be repaired. I have sent mail to CRM service on 23rd but he is not interested to reply me by mail. On 24th Oct I have been informed over phone by their CRM Service Mr. Indrajit that they have requested their Chennai branch to see whether part is available or not and it will take 4-5 day to check availability of part and car can not be repaired & delivered before Diwali. Ie it will take atleat 15 days for such minor repairs. These types of minor repair never took more than one day when I last owned Hyundai Santro for 10 years. I am unable to understand why such common parts are not available at each and every service station? Why Chennai Office cannot Check and send parts by air in case o[censored]rgency ? Who will bear expenses of Car hire charges which I will be incurring for 10 -15 days because I will have to hire another car, only for gross negligence by Nissan dealer’s non availability of part ? Why these inefficient people are allowed to sale cars in India ? As Diwali is approaching I want my car be repaired as early as possible For Ansu Trade & Fiscals Pvt Ltd CA. Alok Kumar Goenka Director (M): [protected] (O): [protected]

Respected Sir, I have booked a Nissan Micra Active XL (Brick Red) on dated 18/08/13 which coatation given me 439878.00 (Coatation Sl.No-2730) & advance given 25000.00 (1st time). Binod Nissan tell me that my car reached Last week of September Month. When I asked about my booked car on dated 20/09/13 then sales man Mr.Manoj Roy said that they are unable for delivery my car before Durga Puja. When I asked about delivery on dated 08/10/13 Sales man given me confirmation that my car will delivered before 25/10/13. When I asked about delivery on dated 05/10/13 then sales man Mr.Roy again said that Nissan Micra XL Actve(Brick Red) not available at factory i'e they can't delivered before 25/10/13 & sales man Mr.Roy given me a offer & suggestion that At Nissan factory 30 nos Micra Primo (Special Edision) available at stock, which Mfg-2012 but brand new condition & all features available with this Primo Car which On Road Price was 630000.00. Mr.Roy told me that If I booked this car then they will given discount Rs-200000.00. If I am interested about this car I can give 50000.00 Advance which is not refundable. As per his confirmation I booked this Special Edision Car(Primo) & given checked of Rs-25000.00(Received No-5862)+ previous advance Rs-25000.00. ( Total advance Rs-50000.00). Nissan Binod sales person call me on dated 17/10/13 & he told me finally company decided for not sell this special Edision car (Micra Primo) & 1st time booking car Nissan Micra Active(Brick Red) available at showroom, I’e they will able for delivery my car. Finally I decided to take my previous booked car, So I went to Binod Nissan Showroom on dated 17/10/13 for buy Nissan Micra Active (Brick Red). I have already 50000.00 Paid to Binod Nissan by checked. As per my Nissan Micra XL Onroad price coatation Rs-439878.00 so, my pending amount should be (439878.00-50000.00)=389879.00 Bank of Baroda Draft given Rs-414878.00+50000.00checked)=464878.00 (Total paid to Binod Nissan) Total amount given to Binod Nissan-Rs-464878.00 and coatation price-439878.00. So I think Nissan Binod refund me Rs-25000.00. But Nissan Binod sales peron Mr.Manoj Roy told me that Rs-3000.00(Approx) amount is refund to me due to Increase of car Price, VAT, Registration, Insurance etc. At that time they told me that my car price is Rs-462000.00 which previous coatation given me Rs-439000.00. So, Nissan Binod told me that refundable Rs 3000.00 will be adjusted when I fitted extra required item. They adjust of Rs-3000.00 & delivered my Nissan Micra Active (Brick Red) car. I am agreed due to some problem it can be delayed for delivery a booking car, But I can’t understand that how several timeBinod Nissan Fraud with a customer . I don’t understand that how my coatation price is changed at delivery time. How is it possible ??? This is my request for justice & punished Nissan Binod for several time Froud with a customer time, not only one time . Regards Nitu Kalita Mob-[protected](Guwahati) Assam

I own a NISSAN MICRA vehicle bearing registration number AP 28 DH 3999 i have purchased this vehicle on 23/12/2010 and from the day one the service of the vehicle is being done at your service center even a headlight is being replaced at your service center but from the past few service i am undergoing a worst service experience the way they talk and deal with the customer is just horrible recently i have booked a service on 24/09/2010 but till to-date there is no response the break liner and pads which is te most essential part of any vehicle need to be replaced but there's no response how can i run a vehicle without break this kind of service is just horrible there is a 'MY TVS' multi brand car service center on my leased out property just few steps away from my home in-spite of the tvs service center located on my property i am preferring the company service center and waht do i expect in return this kind of service. i even complained Mr Vinod D.G.M laxmi Nissan But still there's no response now tell me what do i need to do and what will your action on my complaint. regards vasu dev [protected] [protected]

MICRA PURCHASED IN APRIL-12 AND AFTER 5 MONTHS STARTED GIVING TROUBLE OF BATTERY DISCHARGED AND DEALER CHECKED 3-4 TIMES BUT COULD NOT RESOLVE IT AND TOLD THAT WIRING IS OK. IN AUGUST WIRE BUNCH BURNT AND CAR GIVEN TO DEALER. AS ON TODAY THEY ARE NOT ABLE TO FIX THE PROBLEM OR NEITHER REPLACING THE CAR. CUSTOMER CARE AS WELL AS AHMEDABAD DEALER RESPONSE ARE VERY POOR AND CARELESS AND JUST INTERESTED IN SELLING THE CARS. PRACTICALLY I RUN THE CAR FOR 6 MONTHS AND 3000 KM ONLY.

I am a victim of poor customer service... I am from Egypt I am writing with lot of hopes as I am completely frustrated and disappointed with the services of Nissan. after 2 weeks owning a new sunny 2013, i found a fiber which is over the fronted glass is laying under.i went to your agency (modern motors) in Egypt (dokki station and abou rawash)to fix it several time but they failed. after 6000 km suddenly i heard whizzed sound of brake lining. i went to abou rawash station ,they sanded it and said it is ok. at the next day i heard the same sound so, i went again with the same problems (brake lining and the front glass). they said we should substitute the brake lining, brake master and drums but unfortunately we don't have drums or brake lining. i went to dokki station and there they changed brake lining and drums. after 10,000 km i heard a horrible sound came with accelerating speed. i went to auto egypt ( abou rawash). engineering there diagnosed as a rear wheel bearing. as the same, they don't have spare part. my car is there in the station since 5 days with no progress. really i am on the way to hate Nissan Sunny. also my friends owning the same modules, but they still in safe. please help me by anyway. i lost a lot of time , trust and money.please don't lose your reputation in Egypt.

I know many people have faced similar issues. couple of them i have found above itself. lets get together and get compensated. I Own Micra Petrol XV model, Clutch plate of my car has been broken down and my car has been used by single hand and KM reading on day of breakdown is 13k only... Service center person blame on us that due to our driving style this has been broken. I am driving car is driving other cars from last 10 years and also having more than enough experience for driving, before Micra. Then why in this technology problem arise in such km and we also heard about failure of Clutch plates in Micra we also seen other micra which has broke its clutch plates in 4000 km and all Service center person estimates us approx 9000 for repair why should we pay this amount while we drove only 13k km which is nothing for four wheel and What is the durability of Technology that just broken down on only 13k km only??? i had similar issues with ABS breaks last year and after a lot of efforts nissan replaced them. Also read this news article. http://www.thisismoney.co.uk/money/cars/article-2158060/Nissan-blamed-driving-Mi...⇄ Prashant Bhandari Bangalore [protected]/ [protected]

I Own Micra Petrol XV model, Clutch plate of my car has been broken down and my car has been used by single hand and KM reading on day of breakdown is 13k only... Service center person blame on us that due to our driving style this has been broken. I am driving car is driving other cars from last 10 years and also having more than enough experience for driving, before Micra. Then why in this technology problem arise in such km and we also heard about failure of Clutch plates in Micra we also seen other micra which has broke its clutch plates in 4000 km and all Service center person estimates us approx 9000 for repair why should we pay this amount while we drove only 13k km which is nothing for four wheel and What is the durability of Technology that just broken down on only 13k km only??? I had ABS break issues a year back and that time also i had faced lot of issues to get it replaced. Also read this news article. http://www.thisismoney.co.uk/money/cars/article-2158060/Nissan-blamed-driving-Mi...⇄ Prashant Bhandari Bangalore [protected]/ [protected]Please provide as much information as possible...

PAN OPEN LETTER TO MR: CARLOS GHOSN, CEO, NISSAN in JAPAN

Dear Nissan,

I am an owner of one of your Nissan sunny car but in Egypt . I did buy it in June 2013 and it is now 2700 km. suddenly it has a problem in the Ble rear wheel. Nissan Egypt does not have this specific spare part in there warehouses and my car still in guarantee, so please help me to get this problem fixed.
p.s

this ploblem apeared[protected] till now.
Over 600 car owners have this problem and they are not responding to anyone.
lease provide as much information as possible...

Dear Nissan, I am an owner of one of your Nissan sunny car but in Egypt . I did buy it in June 2013 and it is now 2700 km. suddenly it has a problem in the Ble rear wheel. Nissan Egypt does not have this specific spare part in there warehouses and my car still in guarantee, so please help me to get this problem to the managers of Nissan in your country. p.s I did compain it in[protected] tell now > Over 600 car owners have this problem and they are not responding to anyone. provide as much information as possible...

I have a top end Micra which comes fitted with Air Bags. Two weeks back my car went over the so called "Monsoon Delhi Roads" and the airbags promptly opened. It broke the wind shield and caused so much scare to the driver that he is still shaken up. Can' imagine how the air bags can open without an impact. To add to my woes, niether the company (NISSAN) nor the insurance company are ready to take up the matter. NISSAN says that this is not a manufacturing defect and the insurance company believes otherwise. My car has been parked with BM NIssan at Faridabad for the past 3 weeks and the dealer has no clue when this matter will be resolved and if the air bags are in stock or not. NISSAN has been completely non commital on the incdent. Sad to know that Japanese, who talk so much about quality and prompt service have such a poor response to what seems to be a recurring problem. People have complaint on this forum about a similar issue. The insurance company also tells me that they have had similar claims. If you wish to contact me please do so on +[protected] or rajiv.[protected]@asa.in ---- RAJIV ARYA

sirs


with great humiliations i submit that i am the owner of the first diesel micra car TN 20 BQ 5222 at cennai purchased on 10/2/2011 the car was having rear bearings noise , front lower arm wornout .when i was driving the, front grill assembly came out from its rubber mountings and fall onthe road side i have admitted the car today at AVENUE NISSAN CHENNAI .car is having extented warranty the service manager mr PRAVEEN AND Mr KARTHIC

are not at all responding plese resolve and help me Regards DR P N CHETTY [protected]

Dear Sir, I have purchased Nissan Micra car in June-2013 by name SHAILESH PANCHUBHAI JANGAM within one month there is problem in my power windo will not opreting since 40days i was complaint to local delar Aster Nissan Vadodara workshop in month July-13 . Engineers & other technical staff inspected my vehicle and told me that the power window motor's problem they will change me but due to not availablty in work shop till date. I have sent my vehicle two-three times still they are told me they dont have parts in thier stock now let me tell what i do? I want to resolve my problem with in 5 working days.On 22nd Aug-2013 i aslo registerd complaint to Nissan Customer care still i m not geting call from company this is worst service expirance by the company.Complain No GUASTRBDQ[protected] With Regards Shailesh Jangam [protected]

Dear Sir, [protected] Its been more than one month since we have given our vehicle no KA-25-Z-0281 from Dharwad Karnataka for Electronics Relay to be replaced and the vehicle was left in AM Nissan GOA. Till today there is no development, and after enquiring they say the part has not arrived Nissan such a big and well known company has no control over the service. Repeatedly they say the company is not ready to send the required part. This is the condition of the Nissan company. How people will buy your vehicle.And when we lodge our complaint to your tollfree No. [protected] they dont register our complaint, and every time they ask the details they dont record, the dont inform us this is the condition of this contry. If you don't reply and solve my problem we will be constrained to go to consumer court within four days. Mahesh Jadhav

Dear Mr.Carlos CEO, Chirman of Nissan,

I wish this email would find you well.

I am an Infiniti QX-56 2011 user: Car plate no 85648 : Chassis No ( J NRAZ25Y5B9000577 ) 98,000 KM approximately under warranty. I bought the car from Nissan Car Dealer (Al Masaood) in Abu Dhabi, the UAE, back in 2011. I have a serious mechanical issue with this car. I referred to our Nissan car dealer here in Abu Dhabi on several occasions to get it repaired and fixed. However, unfortunately, with every time I refer to the Dealer I get something fixed but many other issues come up as I start driving the car again. I will give you a short report on the car issues for your own judgment and feedback:

1) The Car steering leather was damaged and then after going back to the Dealer it was changed;
2) The speed cruise control was stuck as I was driving my family and I contacted the Dealer and they got the car and said they fixed it; I made no complaint against Nissan as I trust Nissan and I believed it would have had a minor mechanical or system problem;
3) The speed cruise distance sensor button got stuck for several times; I reported the problem to the Dealer and they changed the whole steering for a second time;
4) The AC compressor stopped working and the Dealer had to change the AC compressor with all its accessories;
5) I reported a problem relating to noise coming from the Car roof on several occasions; every time the Dealer gets my car to fix this issue (more than three times) I get my car back with the same problem, without a solution;
6) The last time I submitted my Car for general maintenance to the Dealer, a problem relating to doors rubber was reported to me and the Dealer changed the rubber on both sides. They also found out that the suspension ball/joint (as I recall) on the front left side of the Car is damaged and they changed it.
7) The last incident that happened to my Car happened during the Eid break, last week, just one day after I received my Car from the dealer: As I was with children in the Car, a big and loud explosive noise shook out the back right side of the car to the extent that my kids were hurt and some of them were badly scared and left the car with horror. The explosion was strong to the extent that my Car was left and fell down on one side. I was very lucky that I was not driving the Car at that time, otherwise this would have caused me a very bad accident.

After all this suffering, you are kindly requested to contact the Dealer and ask them to change the Car for me as the Car got so many mechanical problems and no final solution has been found by them. I am going back to you in hope that I spare myself and the Dealer the hustle of referring to courts and litigation. I trust Nissan is one of the most respectful giant companies in the world and having my request addressed and my problem attended to would really reinforce that feeling of trust and respect on the long run.

If you would kindly choose to contact me directly, here are my contact details:

Email: [protected]@yahoo.com


Best Regards,

Yaser Saeed Al Fulaiti