What happened to me regarding NoBroker Packers and Movers service is the worst a customer can experience. I live in Hyderabad and have requested for shifting from Mehdipatnam to Ghatkesar. We are a family of 4 people; my mother, myself, my wife, and a one year old daughter. I have booked the appointment 3 weeks prior to the date of shifting and scheduled it on a working day, Friday. I made the advance payment, got all the mail confirmations about the movement manager, everything went fine till here.
Two days before shifting, I've tried to call the movement manager just for confirmation of the schedule but no one answered. Called the customer care immediately and they assured me that the team will reach us on time. Before the day of shifting, I've uninstalled and dismantled most of my furniture and electronic items including beds, water purifier, ceiling fans, etc.
On the day of shifting, I'm expecting a call from the movers but no one called even at 10am. I've called the movement manager and again no one answered. I've called the customer care and they replied me to wait for few more mins and if nobody shows up send a mail to the grievances team. I've waited till 11 and finally sent the mail. Got the response from grievances team with in 5 mins. The representative asked to give some time to look into the issue and I agreed. After half an hour I received the call from the representative, he just told that the movers team are unable to attend the service. I was totally awestruck to hear that and politely asked for any alternatives. To my surprise he just said there are no alternatives and if I agree to cancel the service he'll return the advance amount paid.
This felt as if I was taken to the middle of an ocean, thrown into it and asked to find my own way. The reason I chose a service like NoBroker instead of local movers is that I won't be facing these kind of issue but my fears came true and that is exactly what happened. The sheer audacity to convey the message to the customer that the service cannot be done and there are no alternatives too (on the day of shifting, even after doing necessary follow-ups, without prior intimation), this tells everything about the company.
Would this have happened in case of movement to another city or on a weekend, then that would have been a dead end for a normal consumer. I have a family to take care of and have made all the arrangements for the movers team so that they can just carry the boxes and items neatly arranged for them. Then this happened. Even after repeatedly explaining my situation to him he just replied by saying a simple sorry to everthing.
I'm an average guy like most of the people. We trust the system and expect it to work always. But, when faced with such scenario I couldn't even shout on him because I also understand he's just a guy infront of a computer doing his follow-ups. My rant is towards the organization behind this.
If we consult a company for a service they should atleast have some ethics to do the follow-up with their vendors and update the customer whenever required, right? If we consult a company for a service they should atleast have some ethics to do the follow-up with their vendors and update the customer whenever required. I have called the customer care two days prior to the date of shifting and they just replied by saying my service will be on time. If they had immediately followed-up with their vendor I might have got an update earlier and have made my alternative arrangements for shifting. Even on the day of shifting nobody from NoBroker called me to update the status of my service. I had to call them to address my issue. Finally, we approach such companies because, in case any of such issues happen, they will be having contacts with multiple vendors and if one is not available then they would arrange another vendor for us. But in my case, even that didn't happen. There is no alternative at all.
Here comes the trauma one had to face when such thing happens. I had to google about local movers and have to find something. Call my friends and relatives to address my situation and ask them to help me find an alternative. Now these people first taunt us for being careless in choosing such movers and then give us some contact numbers. Had to call every movers and asking for their availablity.
Luckily after finding a local mover, I've scheduled an appointment on Monday for extra cost of 15k, had to apply another leave with loss of pay. The food and drinking water are bought from outside. Had to use neighbour's stove to cook food for my infant daughter. Finally, on the day of shifting those guys told they'll come at dawn but came at noon. The entire shifting process ended at midnight 2. On top of that I had to pay 500rs tip for each of the 6 guys in the team, totalling to 18000 for the shifting.
This is the price I had to pay and the trauma I had to go through for trusting NoBroker.
Feb 21, 2023
Complaint marked as Resolved NoBroker customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2023
NoBroker Customer Care's response Hi Haresh, as discussed the movement was cancelled due to union issue. However, we have refunded the amount that has been settled in your account. We hope to have another opportunity to serve you better in the future.
