NoBroker Complaints & Reviews

Hello,

I have used No Broker Movers and Packers service for local shifting and i have opted insurance, carpenter service n others.

so during shifting service provider damaged my wodden furniture and when i complaint to NoBroker customer care they told me to fix it with local carpenters and we will reimburse the amount.

I did as they told me to do, and i sent the bills for reimbursement what local carpenter charged, they only doing partial amount, not the actual amount ( but when initially they told me we will full reimbursement ) and later not responding to my email, call and queries.

Like its very un ethical practice that NoBroker team is doing and hopeless customer service

HSPM - 5631864
Booked a house relocation service from no broker and provided them with the entire list of items which needs to be shifted. It was a heavy 1BHK service. They only sent two worker for shifting and these people were unprofessional, shouting on us all the time saying that they were not informed about so many items plus they brought small vehicle for shifting. When I connected with the movement manager, he informed me that I need to adjust as they are illiterate and that the vehicle is small because it is a local shifting. Just because of less worker, the shifting service which should have hardly taken 2 hours went on for more than six hours. They did 3 trips and in the 3rd trip though there was enough space in the vehicle, they did not carry the glass top dining table. They then informed me that they are done with their work and will not come again. I was not getting the movement manager on call at this crucial moment and whenever I called nobroker, the receiver on the phone said that they will arrange a call back which never happened. After 3 to 4 calls, I got the movement manager and requested him to arrange for pickup of the glass top dining table. He informed that they will be charging additional 1, 000/- for this service which I agreed as I had no other options at that minute. The workers then booked a vehicle from porter and completed the shifting service. The items delivered were damaged. The unprofessional service and the amount of stress which I experienced in this entire process is not acceptable. Had I ever booked on a local tempo service also, it would have been much better. No broker never called me back to take a feedback.

Hi,
I have ordered for no brokers interiors services on end of Nov 2022. and paid 5% of the money.
Now that its been more than 3 months and I see design in-charge keep delaying my work saying it is stuck at some or other process.
I paid more than 50% amount of final quote more than a month ago but still production as they promised did not even started.
Please at least refund back remaining money keeping 5% as...

I had requested for a rental agreement from NoBroker. I have received the soft copy of the agreement. However, with regards to the hard copy, twice the delivery person had tried to deliver the document, but couldn't deliver because the phone number provided by nobroker to their logistics team was incorrect.

There was an OTP which was required for delivery collection which was not received at my end because the phone number provided by NoBroker to the Courier company was incorrect

Despite multiple followups, the issue still hasn't been rectified and the hard copy of the document was never delivered

I purchased feedom plan on Feb 13 but not able to get any owner details.
It mentions that account is under activation process.

The tat is given of 12 hours which already passed long back. I searched for similar complaints and found that it is regular habit of nobroker to take money and then deactivate the account.

The agents are equally responsible as they are just parrot like saying always 12 hours.

Either activate my account or refund my money.

email: [protected]@hotmail.com

On 23 Jan I purchased a "freedom plan" to view flat owner details. Since then I haven't received any flat owner details by sms or email from nobroker at all. The money is not refunded, and my account info is not updated. Please refund my money and don't cheat customers....

This complaint is against mis sell of 'Super Money back plan' for sale of my property in Mira Road.
We listed this under the nobroker site and received multiple calls to purchase their plane listed above stating it is guaranteed to sell the property within 90 days or we will get full refund back if they cannot sell or if we sell it via our own channel at or above rate listed with them. We received a mail stating this is premium package...

Hey, I'm Karthikeyan
This complaint is regarding the unauthorized transactions that took place using my credit card on 21st of November 2022 through NOBROKER TECHNOLOGIES.

The transaction mails/messages were as follows:-
---****** is the OTP for your transaction of INR 50, 387.68 at NOBROKER TECHNOLOGIES on your SBI Bank Credit Card ****. Valid for one time use. Do not share it with anyone.
--- Hi, you have spent INR 50, 387.68 at NOBROKER TECHNOLOGIES on[protected]; using your SBI Bank Credit Card (XXXXXX).

Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately when I noticed the transaction mail/message and filed FIR at the nearby police station about the e-fraud.
Kindly help me in this.

I paid 3609 on 19th January, 2023 and it's 7th February, 2023 today but still haven't received the agreement. The RM is not helpful at all. We're not able to shift also.

I had taken the Owner Money back plan worth Rs.7669 on 11-Oct-22 and I was informed that the house would be rented out through no brokers within 60 days. If not, I would get a full refund.

1. The house was not rented out through NoBroker within 60 days (11-Dec-22)
2. I found my current tenant from another source and the house was occupied from 07-Jan-23 only
3. During 60 days, If I got any tenant from NoBroker, I might not request for full refund. Even, few tenants visited through NoBroker, initially agreed to occupy, but later due to personal constraint, they dropped off. Even few marriages are getting dropped during last minute after proper engagement, wedding invitation printing, marriage hall booking etc., but, you would have seen marriages called off during the last minute. For them it's not possible and required to apply for Divorce (since, the marriage called off before Registered Marriage).
4. Similarly, If I got a tenant, I would have produced Rental Agreement. Even, I informed my CRM that the talk dropped off, he insisted me to produce Rental Agreement. Without a tenant, how could I produce a rental agreement. I could produce RA only after getting the tenant. Hope you understand the logic behind it.

Even, I asked NoBroker team to go and verify that the home, which was still Vacant for more than 75 days. But, they did not respond.
Moreover, I asked them to provide bathroom cleaning service on 05-Jan-23, since my tenant planned to shift the home on 07-Jan-23. No response.

I still didnot get proper reply from NoBroker team...

I am Praveen, I had shifted the house and I had taken nobroker packers and movers service with HSPM-6156942 .

There are so many dents and scratches on fridge, microwave, and the 3-seater wooden sofa is shaky. While unloading I clearly told then to use staircase but they preferred passing the items from top of their vehicle based on their convenience.

I was told electronic items will be bubble wrapped but they just wrapped it in a comforter cloth and packed it.

Also, they asked for extra money and took 300rs as conveyance charge. Attached are some of the images of damages caused to my items.

I raised concern with movement manager and nobroker customer service but there is no response and they are not responding to mail. I am at loss due to miss handling of electronic items and ended up paying for repair cost.
Service was outsourced by nobroker to a 3rd party and now they are not owning up or taking responsibility.

I am Praveen, I had shifted the house and I had taken nobroker service with HSPM-6156942 .

There are so many dents and scratches on fridge, microwave, and the 3-seater wooden sofa is shaky. While unloading I clearly told then to use staircase but they preferred passing the items from top of their vehicle based on their convenience.

I was told electronic items will be bubble wrapped but they just wrapped it in a comforter cloth and packed it.

Also, they asked for extra money and took 300rs as conveyance charge. Attached are some of the images of damages caused to my items.

I am at loss of 5-6 thousand and need to repair the microwave at own cost. Worst customer service by nobroker and they are not responding to my mails or addressing the issue.

They keep insisting on receiving the payment immediately so I made the payment On 12 Jan 2023. They sent me a draft and I had to follow up with multiple representatives from different departments then I got the corrections made. On 3 Feb 2023, they are sending me a final draft which looks the same as the first draft. I am appalled by this incompetence.

- I paid for paid assistance for the house search - The rep did not give me one good house, I searched the house myself in the app
- NoBroker's movers and packers incorrectly estimated my house items so I had to privately book another vehicle
- The rental has been a mess since then

Are the staff ill-trained? overworked? merely careless? I have no idea why it is a harrowing experience to work with NoBroker

I have made a payment for rent agreement of Rs 2757 and a payment for police verification of Rs 1500. Now its more then 18 days and i have not yet received my money back. Everytime they are giving me various reasons.

I have been asking for a call back for the error they have made on my rental agreement stamp paper and I have already done the payment and e signatures has to be done for which the discount had been given due to the trauma that they have caused to me, every night staying awake and chatting with the customer care and all they say is you will receive a call back and I have escalated the
Issue.i haven't received callback, neither email nor responses on the WhatsApp texts or the WhatsApp calls .

It's devastating that each time a different customer care chats and each time they ask the same questions, say the Same words sorry, you will receive callback in 24 hours, it's escalated.

I am exhausted and want a resolution and callback right today

I've been using NoBroker to post property rental ads for the past 5 yrs but all of a sudden since November 2022 I am unable to post a rental ad.

Now suddenly my account is marked as inactive and my ads also inactive (they go from 'under review' to 'inactive' in a few seconds)

Customer service agents are not giving me any answers or a solution for this issue. I saw complaints on this forum where people have had...

No broker inactive all my adds
Have 5 flats for sale I'm the owner
Why they inactive .
Technical issue said by customer care team
[protected].
This my number
[protected]@gmail.com

I had paid a legal service fee of 47k to nobroker which I didn’t utilize since I didn’t make any property purchase from them.
It’s been a month since the amount is not refunded to me. On chasing them over calls and emails they simply loop one another to look into it or say sorry and quote “we will get back to you”.
Very unprofessional behaviour to loot innocent customers! Still awaiting for the amount to be refunded back!

I paid for the nobroker legal services fees of 47k which was completely unused by me since I didn’t make any property purchases.
I am still chasing people from nobroker to give me the refund. Each agent passes the calls/emails to others with no proper response to the refund.
I want noboker to refund the unused legal services amount i have paid asap! Its been a month since i am awaiting for the refund amount to reflect in my account.

Its been more than 6 days I opted for agreement service and paid 10000 rs but no response. Customer support keeps saying will arrange callback but no call. No response to email. When relationship manager is on leave, nobody is there to listen your concern. What to do? How to contact them? Ho I can get my money back?