NoBroker Complaints & Reviews

My name is sudheendra patil and have a profile with mobile number [protected] which is my contact number.

I have asked for a rental agreement to be delivered to my given address on[protected]. I did not get the document on time. I have followed up with your customer service for more than 6-7 times. 10 days back your representative mr. Chetan from ra team told me that it is delivered and asked me to check with my security people. However, my security team told me that they have not received any document. When i reached mr. Chetan again, he told me that he will get the proof of delivery from courier people. He had told me that he will get the delivery pod along with signature and stamp of the apartment. He was supposed to inform me by 1st july 2019. But he never had the curtesy to call me till i gave him a call on 8-7-2019.in between i spoke to ms. Vidya and mr. Rizwan of ra team regarding the same. Everyone promised me that the information will be passed on asap. But it remained a promise. Finally, after calling chetan on 8th july, he sends some picture of pod where my address is not clear and without any stamp.

If this is the way no broker provides the service to people, you will lose valuable customers. This is my last attempt to get the right answer from ‘no broker’. If you think, customers are important, then answer this email and get the document delivered.

I have received a call stating that expiry reward points will be credit back to your card by providing card information, and executive have my card information "exp date and card number of 4 digits, and take ivr services for verify the card cvv number and otp and swipe to transactions one for no brokers technologies _33, 149 and other trx for payu payment pvt ltd - 5000 rupees, and total outstanding in my is 38, 149, after i realized that it is fake call then i block my cards and raised for dispute form send to [protected]@sbicard.com.

Paid money for relationship manager, but he is always on leave. Out of 10 days 8 days he is on leave. Before taking money they tell u moneyback guarantee in 90 days, after payment condition apply, u will get money back if it is sold above base price. U have to show agreement copy or notarized bond paper disclosing details of payment. Chor people fooling all. Please don't give them any penny before understanding all the conditions.

I was to shift with nobroker's movers and packers services on saturday, 29th june. I had paid the advance and they had confirmed. They had also assigned "a manager" to make my shifting seamless. But voila! The movers and packers never showed up that day nor did the manager inform me about the delay.

While i was browsing their site, i got a call from the team offering the services to help with movers and packers. I was impressed and made the payment on tuesday believing that the experience would be organized and seamless considering nobroker is a well funded company and not some lala firm.

I had clearly started that i needed the shifting to be done on saturday, 29th june between 8-9 am. I didn't not receive any call from the cs team in the morning. We were ready from 9 and waiting for the shifting vendor. No sign. My husband kept calling the vendor every 1-2 hours only to be told that he is on his way and would reach in 1-2 hours. He kept repeating it.

Meanwhile, i still hadn't received a call from the customer service team explaining the delay. I called them in the afternoon, no response. I got a call back "asking me what the issue or concern is". Wow, shouldn't they be telling me that there is some issue, hence the delay and apologize? None. I informed that the movers haven't arrived yet and the cs lady said she will check with the vendor and call back. She called and told me he is on the way and should reach in 1 hour. This would be around 2-3. Still no scene of the movers coming to help us shift. I felt something was fishy and raised a complaint on twitter and the social media team replied after an hour or so.

Iqbal called me post 4 pm asking me if the vendor reached. Now shouldn't the team be abreast of the whereabouts of the movers? When i vented out my concern that we've been waiting from 8 am to shift and no one has turned up or havent recieved a solution from the nobroker manager, he didn't even have the courtesy to apologize and own up the goo[censored]p, he spoke in a curt and casual tone. No empathy which every cs person needs to have.

I spoke to iqbal again after 5.30. Disappointed, we had booked another vendor with double the price as i didn't recieve any empathy or solution from nobroker. Talk about customer service? Zero from nobroker.

We had decided to shift on 29th at 8 am. If there was going to be a delay, nobroker had assigned a so called manager. It was the manager's responsibility to call and communicate on the delay and give a solution. But i recieved no such call. There was nothing but mental stress and torture from nobroker. We wasted the whole day and ended up wasting both time and money.

Nobroker team showed zero remorse to this situation. I'd like the amount of 6, 350 paid to me as compensation owing to the sheer negligence of your team. There was no value add or service from your customer service team. There was so clueless and curt on the call.

When i spoke about the compensation, iqbal curtly said they will only refund the advance of 630 rupees? Why would i need that? You guys were at fault and spoilt my entire day and wasn't able to shift my house because of nobroker.

I wrote to the founders and followed up again and there has been so response from them either. When you aren't capable of providing good services why do you want to expand your offerings for namesake or pr sake?

I’m sorry to say that i’m disappointed with your services. I am an nri and have put my apartment up for rent. I hired the property management service yesterday. However, the eagerness shown by nobroker staff before i paid the inr17000 has suddenly vanished and i have not had much conmunication ever since. I want a refund of my money as i don’t think you are providing a genuine service.

My movement was planned on 29th june 1:00pm, however no any either call or email from both either from no broker or packer & mover till time. Even though my movement was not executed, no broker sent me feedback saying movement completed. I made payment of 800 while booking the movement, they are not talking and thinking about refund. However due no broker packer and mover, i was paid extra 7000 to other packer movers to meet timeline, who will pay that amount me? Is there any grievances where i would register complaint or take legal action?

I don't think they have any expertise of packing and movement, not at all responsive even after mentioning problems.

My movement was scheduled on 29th jun 1 pm, now it's 3 pm but no follow up and no call back with any answer that when the people are going to come.

I would have chose some labour to this job, they are more professional than this company.

Dear sir/madam

This is to bring in notice that fraud payment transaction has been carried out by some unauthorized person with you as per detail under:
Sbi card xx7424 at
Nobroker technologies on 13/04/2019 at 12:34 of rs. 48149.00

In this regard, i wish to point out that i am the owner of the credit card and the one who used it in the said transaction.
I solemnly declare that i have neither used the credit card myself nor authorized the unknown fraud person to used it on my behalf to make any payments.
I have taken up the matter with the legal authorities and concerned bank so as to prosecute the unauthorized person having made the payment with my credit card.
I request to look into the matter at your end and take necessary steps to apprehend / blacklist the person having commited the criminal offence. I have attached the dispute form and i complaint the police of central crime branch also. I scanned the copy and sent to you. Pls find out the files. Please resevers the amount immeditely..
Thanks!
A. Manoharan
Contact no
[protected]
[protected]@gmail.com

Without confirming anything they did biometric scanning and when i said to biometric guy that name is not proper then that execute said to write mail to them. And ahead with biometric process. I wrote about it to them immediately. Now no broker is telling i have to pay extra for another visit of biometric guy. Why would i pay for their mistake.
Their mistake is that they are not at all transparent and they are not coordinating them self and now i have to pay price for their fault

Pathetic service.
They don't have any properties registered on their database. Till the time you pay for subscription they do numerious follow up. Once paid thats it. Your money is wasted.

They just provides two leads, which again is not up to the expectation.

App does not work. Not able to link my email id to my account.

* please refund my money as you have not provided any service, just wasted my time*

Customer service / rm stops responding.

I booked movers and packers on may 23, 2019 to schedule my house shifting on may 30, 2019 at 2 pm for 2 bhk (Customer ref # pm-249478) from jalahalli to iisc, mathikare. The vendor is srs movers and packers. The transportation arrived at 2 pm on that day. It was specifically mentioned while booking that the shifting is for 2 bhk considering the load. However, we are only shifting 1 queen size bed with other household items on may 30, 2019, to iisc, mathikare. Another king bed & 3 door wardrobe was booked with another mover/packer by nobroker to a different destination on may 31, 2019 (To whitefield) which was executed successfully.
On may 30, 2019, without any communication, the driver and his boys left my apartment and did not execute the work.
I have been continuously calling srs and no broker to arrange the shifting as the booking was confirmed (Token amount of rs 600 paid on 23/5/19 and insurance was also paid. We have been requesting them to shift as much as possible within their vehicle that had arrived. We already had our personal 15 boxes. We need another 15-20 boxes which they got already as per the quotation. The vendor kept giving false hope that they are arranging the transport and shifting will be done and ultimately they refused to do shifting by the end of the day which they informed me at 7 pm. We could not find any alternative mover & packer for that may month-end. Unfortunately, i had to bear the huge loss due to unprofessional execution from no-broker side. The movement manager mr nadeem and no-broker team have never called back although i have called them for 1 month for a refund and compensation due to my heavy loss. They avoided the call saying "concern team will call back". The concerned team till now have not called me. This is the most pathetic situation and most unprofessional attitude. I had to suffer a lot from this non-coordination and unprofessional service from no-broker. They have taken the money (Booking amount rs 600 and insurance rs 500. Total rs 1100. Pls see the attachment) and the service not done. I have all the call recordings for followup calls between the no-broker, vendor and myself for that day (May 30).

No broker also falls under fraud category. Since I stay in Singapore, approached no broker for rental agreement online. They charged 399 for estamp, 500 for notary and 100 for delivery charges. After a week also we haven't received agreement yet and I called customer care, they spoke very rude and told do whatever u can.
So, please be careful guys.

I have been asking RM Divya pranusha for detailed terms and conditions for No broker Super money back plan. But she has sent just four lines copypasted. I wanted to see where it is mentioned that if i pay once i cant get my complete refund if i havent availed a single day of service. Your RM Aditya cheated me by saying that my flat will get easily sold at INR 70 lakhs and my assigned field RM clearly mentioned that it is not possible at all. Basis that i cancelled my plan in first week of making the payment. I need complete refund as i have received only partial refund.

I am waiting for my rent agreement biometrics for household owner for last three days' He was available today for whole day today

I had to submit my rent agreement for ASAP for my passport but i did big mistake to give it to no broker as i have seen this sort of *Ghatia* service

called 30x in customer care, just they register comlain and say you will get a call from our team. i just got one call from their side in last three days while my biometrics has already completed

Please take action and do the needful on an urgent basis

Name- Abhishek Jain
Mobile-[protected]
jain.[protected]@gmail.com

I hired no broker to shift my goods from Bangalore to Ahmedabad on 5th Jun. Before giving this contract to Nobroker, their sales team was calling and telling that everything will be smooth etc.,

on 5th Jun we realised that nobroker is agent and has given contract to Metro logistic. They packed the goods . contract Delivery date was supposed to be in 4 to 5 days( till 9th Jun).

We called no broker on 9th and its Manager - Milan told us that it will be delivered by 12 th as there were holidays. Again we called on 12th Jun and found that delivery will happen on 14th Jun. Post that on 14th Jun we were told that delivery will happen on 14th Jun. We waited till evening and delivery did not happen, Post that we called on 15th Jun, and found that goods were never reached to Ahmedabad. It will take more time.

No Broker called its agent Beer singh and found that he was threatening us that 11 days are nothing and it will be delivered as per their whims and fancy.

I don't know when goods will be delivered, there is no update from No broker and we found that No Broker does not have escalation matrix also.

No Broker does not display its founders name also.

I wish Nobroker improve their services and deliver our goods asap.

Awaiting Nobroker response.

Regards,

Deepika

My customer reference is given below:

CRN Number: PM 254624

Hello team,

Reopening the unsolved issue!

Please take immediate action on below incident. Please provide reason for extra charge made from the nobroker team.

Charged extra for the relocation than the actual cost.
Actual cost is rs 3780 (1rk, which was opted at the time of booking)
Charged amount: rs 4550.
Please check the previous mails for the proof of payment.

Packers and movers did taken rs 4550 and did not listen to the below complaint. I paid amount to packers and movers at the time of shifting since they they denying to shift things if i dint pay. They said this is not part.

Not happy with the service provided.

Kindly refund the extra charged amount ₹770 as soon as possible.

Please find the screen shots attached (Proofs of booking confirmation, transaction details).

Thanks.

We have been waiting for rental Agreement for more than 12 days and all the response we get is it is submitted to IGR. All our further processes are pending our agreement is not registered and we cannot move into the place without an agreement. NoBroker is not taking any responsibility to deliver the agreement on time all they say is they have done their job of submiting and it’s pending with SRO. If you personally go to the registrar and register ur agreement it take not more than 2 days whereas as per Nobroker it takes more than 6 working days. Highly disappointed with the service and have requested a refund for the same. Please do not use their rental agreement service as it is fake and they are not worth your time and money

Never go for paid services on No Broker its waste of money. I'm regretting after taking the Relax plan it has disturbed my life. I'm not getting any feedback for any leads. And always I get a msg that your RM HEMA is on leave & if I talk to her than I get the answer what can I do I will send all the notification & you can speak to them. Her work if calling the customers I must do. Then tell me what have I paid for to hear such useless answer. And after so many days not a single call or a person is come to visit. And after 45days I will get a msg your validity is over. I advise all you people never hear to the sales manager mine was hyderali & Nishant once they payment is done they will not attend your call & ignore. So advise you all never go for paid services. I'm badly regretting.

I have given advertaisement in no broker for my flat 102 Raheja Arbor, St. Johns Road, bangalore - and paid premium of rs 9000 after repeated calls from nobroker that it will get refuneded if they cant find the tenant etc, ., so zero risk here.. Sugesh was assigned as relationship manager.. Such a useless person.. I have hardly received any calls from him. In a month I have received 2 calls.. Finally I got my tenant on my own.. nobroker could not arrange tenant. . I requested for return of my premium paid as nobroker claimed that it will be returned if they could not find a suitable client. I had sent the rental agreement and asked for refund but now they refusing to refund the amount as it is not matching the amount written. Please note that i have ticked the column for negotiable. Hence, i am eligible for refund...

This is nothing but day robbery.. Please arrange a call to go over the incident..

Hello team,

Please take immediate action on below incident. Please provide reason for extra charge made from the nobroker team.

Charged extra for the relocation than the actual cost.
Actual cost is rs 3780 (1rk, which was opted at the time of booking)
Charged amount: rs 4550.
Please check the previous mails for the proof of payment.

Packers and movers did taken rs 4550 and did not listen to the below complaint. I paid amount to packers and movers at the time of shifting since they they denying to shift things if i dint pay. They said this is not part.

Not happy with the service provided.

Kindly refund the extra charged amount ₹770 as soon as possible.

Please find the screen shots attached (Proofs of booking confirmation, transaction details).

Thanks.