NoBroker Complaints & Reviews

I have booked a house shifting slot with nobroker packers and movers and they have confirmed me a slot 31/03/2019 (1 pm).

I have paid the initial token amount and their relationship manager called me and confirmed about the slot and shifting date.

On the day of shifting they have not come and not informed me that they are not coming.

This is not a company at all, these are small team of 4-5 people i guess who do this as a part time and some how managing the things.
Worst experience with my shifting from mumbai to pune, highly unskilled, unprofessional people.
No broker is only available before you book any thing, once booked then after that they are not reachable, out of coverage area...
Sincere request from my bottom of my heart you will regreat afterwards... Do not avail any any service.

I booked a packers and movers services from no broker on 30th mar'19 and was was completely disappointed. It was the worst service i ever received online on any platform. Special mention to mr akashdeep, siddharth and mohammed who are the worst customer executive i have seen. I booked tata 407 for 10.30am, i didn't get any call from driver and customer service said they don't have vehicle. Why do you accept booking if you can't honour the service? If there is problem why can't you inform customer about it and refund the advance? After repeatedly calling for 3hours they sent a tata ace (Small vehicle) and charged me the rate of tata 407 (Big vehicle) and that to at 2.30pm. It's a scam and you don't have courtesy to apologise for it, rather you block customers. If you have little bit of work ethics and want to keep your reputation intact, you need to improve the service, hire right people and deliver customer satisfaction. I will like to get the refund of entire amount, given the harrasement i have gone through that day for 5hours.

I took 2 bhk combo light on rent from no broker, my order no. Is 1153. After placing the order and all the payments were done. They said they can't provide all the products because 2 modular almirah are listed on website by mistake so we are going to provide other products but not the almirah so if you want to have almirah you have to pay for that separately. After that i took the delivery of the products but the washing machine was not working...

Worst experience, shifted from ghaziabad to mumbai, nobroker connected me to made easy cargo movers and packers. I booked morning slot for movement, but the packing was completed at 12 in the night. The packers were highly unskilled, had to give instructions throughout.
Once consignment reached mumbai, i received intimation from truck driver that goods will be delivered but no unpacking (As much included in plan) will be possible as he has to quickly go for next delivery. When i insisted about unpacking to which i am entitled as per plan, he abruptly disconnected the phone. I spoke to made easy guy, who said he will speak to the truck driver. Three days passed in between before consignment was finally delivered. I called nobroker several times in these 3 day, as you can imagine, but every time new person attended the call, and i had to tell entire story right from the beginning. Each time response was completely of no help at all. Nobroker doesn't track the consignment during movement, and therefore the are completely clueless about the status at al times. As a matter of fact, they sent movement completion email before it actually got completed and asked for feedback. They claim to assign one movement supervisor to monitor the movement from whom we can get help and status anytime during movement, but that guy was never approchable during entire movement.

Worst team, with no importance given to customer after they have taken the money. Don't put your high value goods at risk with their highly unprofessional vendor partners.

Team no broker,

Worst service provider, least bothered about customer, once order is placed there job is done.
Team does not take any accountability for after sales service.
You will break your head but body will bother to reply you back.
3rd class sevice provider who does not have any solution and does not want to update to the customer.
2 standard answers are ready with them, we will ask concer person to call you back and we apologize for inconvenience...

I had taken the freedom plan for a requirement for commercial property in bangalore.

This payment of 1178 rupees was an absolute waste of time, money and energy.

How can you'll not check the advertisements posted on the website?
Is there absolutely no value for you customers time?

This was by far my worst experience with nobroker.

None of the properties listed are exactly in the same place as listed.
1)
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Adugodi main rd, chikku lakshmaiah layout,, adugodi, bangalore

This address is completely incorrect, the owner says his property is in whitefield and the address is stated as adugodi.

2)
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No mention of the property being a cloud kitchen.

3)
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Says it is in rmz millenia, is a garage inside the opposite lane.

5)
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This property does not reflect the rent of the area, it is absolutely overpriced.

This is absolutely fraudulent services from nobroker, i have called 3 times but no response has come in.

I have been assisted by one of their representatives and told me to pay for 1178 rs. As per their plan i will get 25 contacts detail of the owner. But after taking the plan hardly 10 numbers i have got which some of never pick the call or property which i am looking for not matching. And now my preferred search i am not able to do on their portal. Any leads to refund my money because i found it very useless.

I have taken a house from no broker app, the owner name is srinivas he has mentioned as 24 hours water and but ther is no water at all here all wrong things mentioned in app.. And also taken extra money and still did not give agreement for the house.. He is taken our money and now not picking the call. Now he is saying he is not owner.. The owner stays in abroad.. All the pending bills for this house we had to pay
...

I had taken premium service package of around 10, 000 inr to get me a tenant. It had 2 month money refund guarantee if they did not find one. They found me a tenant the very next day and rushed us to handing over keys the following day only. We wanted background check and formalities completed but they said the tenant was in a rush and we can do that in a weeks time. So we also went for their rental agreement team to do the agreement for us.
Soon after the tenant started complaining of multiple issues and kept postponing the payment of advance. When we asked no broker to intervene they just kept agreeing and never took any initiative. And now 1 month and 10 days later, the tenant says he wants to move out without any advance paid and rent paid according to his convenience treating our property as hotel. Called no broker multiple times, no response from the team which was hyper active initially. Felt dodgy and called customer care and they keep saying relationship manager will call and no one does. I want a refund or them to find me another tenant for the price i have paid but no contact whatsoever.

I have availed service of nobroker company for poa on february 20th and it has been a very disappointing experience.
On that day, nikhil from nobroker call me 10-15 times to make the payment and later once the payment was done, he said now your case will be handled by avinash. After that day till today they are just troubling by making me wait the whole day for service transaction to be closed and then end of the day will say the concern team member is on weekoff so someone else will get in touch with you. A new representative will call in the evening assuring that the poa will be on week off. This is going on since past 2 weeks.
I also wrote to amit aggarwal, ceo of the company and since past couple of days he is on the copy of all mails but he is not responding and is quite okay with this.

I mahindra reddy c v had taken rental owner money back plan of rs 7665 for owner money back plan, in mobile no [protected] on 22nd of december 2018. But they don't get tenant till the last but that tenant gave just the token not paid deposit amount and did not take the flat. The tenant name neeraja rajashekaran informed me on 61st day that she is not interested in the flat. No broker relationship manager sharmili [protected] had informed that the will extend the plan and provide services till another 60 days i told "ok". Supervisor gayathri [protected] send a mail regarding the confirmation of plan extension but now they are not refunding me nor giving plan extension. This is nothing but cheating. I want refund or plan extension.

Akhilesh (Sales guy) the person over the phone, sounded real nice, but all he wanted was to make a sale with false promises.. Please check the recordings, promised me a plan with installation, which supposedly didn't exist. It was lies and just a tactic to sell a service. After the payment was made he would disconnect the call when you need him the most and will not call back. You guys are liars and cheat people. I had a horrible moving experience. I was assigned a relationship
Manager (Rm) sreedevi and never got to speak to her as she was on leave.. Why was i assigned to sreedevi in the first place? I requested for a call back and no one got back to me.. And when i call you guys you seem to hang up.. Also the packers firstly come two and a half hours late.. Use cheap material; cartons, bubble wrap and are very careless. I've also had a few items missing (Books, shampoo, creams, chocolates etc) and not happy about it. Very unprofessional team of nobroker. I've been following up since then. Sreedevi went through the recordings and agreed the sales guy was lying and promised will look into the matter. But she has disappeared and i've understood she has left nobroker. I was promised a call back from another rm called hussain and that's not happening well. Disgusting service, you guys put people in a lot of trouble and inconvenience.

I have requested for refund of my fee and they dropped me a mail saying refund is initiated but i did not get any payment in my account. It's already 10 days since refund was initiated. After multiple follow ups on calls and mails, still they are not sharing transaction confirmation number. Every time i call their customer care a new person attends the call and says relationship manager is not available and will give me call back but no one calls back and once got hold of relationship manager, she said only account departments can share transaction number, she will get back to me after getting responses from them, and as their company policy, she also never called back. Do not entertain mail communication. No responses to my follow ups

Hi,
I subscribed to nobroker in search of a house for rent. They gave me 25 owner contacts. But many of the contacts given by them were already rented out properties. Also, so many properties didn't have proper data. For example, the property will be on the 3rd floor whereas on the website it will be mentioned as the first floor. This might be an error from the owner end also, but no broker should have the policy to rectify those errors. Because of this, I lost almost 10 contacts without any mistake from my end. When I called them to inquire the same, Customer care didn't give a proper response instead he asked me to pay extra for the subscription.

We bought the super relax plan on the suggestion and advice of their salesperson vinay varghese on friday, february 16, 2019 hoping to capitalize on the weekend of february 16th and 17th.

My mother, who is the owner of the apartment we wish to rent and the person registered as the customer is nearly 80 years old and is not internet savvy (Smartphones or computers), so i registered on the website on her behalf. I would also...

I tool their money-back guarantee plan on 1 january 2019 with my requirements for a house and budget. The plan had a clause that the refund will be given if i found a house as per my requirements and budget on my own and not thru nobroker.
The relationship manager was showing places which were not as per my requirements but in my budget. I told him to look for places that match my requirements and that i don't mind if the budget exceeded as long as my requirements were matching. He agreed to this and sent some places outside by initial budget and location specifications and then proceeded on leave and nobody catered to my requirements. I started looking for the houses on my own and also had to hire another broker as my date to vacate was nearing.
I found a place of my requirements and now they are denying a refund claiming that the refund can be given only if the budget matches the requirements shared with the relationship manager at the time of agreement. There is no clause that says i cannot change my requirements after a few days especially since the relationship manager was showing me places which were not good and then went on leave and nobody sent me new leads. The relationship manager did not tell me that changing requirements was not possible and that if i did so, and found a place on my own i will not get a refund. How am i to know this if he doesn't tell me and instead starts looking for places as per the changed requirements?

I ordered for Alexa 2 BHK combo package and Smitha was the one assisting me, she was very good and managed to solve all my queries to satisfaction with her responses, she went on vacation and appointed Ziya as her backup who is completely ignorant and providing false excuses for my queries, he is not even picking my calls and upsetting me to the level beyond my tolerance.

I have suffered a lot from the booking via no broker -
1. Booking was made with confirmation of delivery
2. At the time of booking i was made aware that furnitures are out of stock.
3. No one there except Smitha to pick my call, she went on vacation and I am left with no service.
4. This gives me enough experience to expose Nobroker renting services to social media and to terminate my contract.
5. Rentomojo on the other hand is delivering with less documentation headaches and before time with prompt services.

I find no reason to continue with Nobroker renting furniture services and is not liable to pay any penalty, infact I would expect Nobroker to pay penalty as part of worst service i have ever received.

Next option for me is to go to consumer forum and get my refunds back further to expose the service quality in social media as I understand, other than bluffing to customers, No broker dont have an honest service to pay.

No one attends my call and no call back. I would definitely drag Nobroker to Consumer Forum shortly.

Please dont use nobroker service. They have worst customer service. Till the time you pay their fee many follow ups will be done by the customer service. Once you pay, its very hard to reach out to the customer service. They never respond to mail or phone or whatsup. They use aramex as a courier and that is also the worst courier service in the world. You will just see your consignment is "in transit" but they dont have any dedicated customer service to which you can call for the status.

I will never recommend to anyone to use this service.

Thanks

Hi, i was browsing through some random sites for searching flats in pune. I went through no broker site where they claim that no brokerage to be paid, i entered my contact details there and within seconds i received calls from no broker to explain about their plans. I disconnected and started searching on web again. Again received call from them and they said that i need not to go through any internet sites if i buy relax plan where a relationship manager will be assigned who will do all the flat search part, contacting owner, negotiating advance and rent amount on my behalf. I bought that package after receiving calls from no broker multiple times. But to my surprise i did not receive any call from the relationship manager assigned for multiple hours. Then i again contacted them to align someone as promised. They aligned one agent who is not able to search flat as per my requirements till date. Almost 15 days past, and i am still struggling to find flats. While selling the plan, they promised so many things like i can tell my requirements to manager assigned as they were able to see multiple flats available in the specified are as per my requirement. But when i talked to relationship manager, he claim that they don't have flats as per my requirements. They changed the relationship manager twice but till date i haven't received any leads per my requirement. I had taken few contact details from the site and contacted owners on my own, and then told the same thing to relationship manager, he then aligned one field manager to help me with the visit, the manager firstly did not picked my call and then after call he behaved very rudely. Worst experience, total waste of money.