Nobroker — Deliberate miscommunication on amenities available in flat

Nobroker — Deliberate miscommunication on amenities available in flat

C Chaithanya Byrapu from Chennai, Tamil Nadu Feb 23, 2023 Feb 27, 2023 This thread was updated on Feb 27, 2023

I have opted nobroker rental relax plan and finalaized and moved to flat on february 15th. The property is managed by no broker and they have communicated to provide amenities like power back up, car parking, house keeping, security. We agreed on rent of 19000 as rent and 100000 as deposit. But now they are denying to provide all the above amenities and they are not ready to negotiate on rent. I have spent 4200 for rental relax plan, 4000 for packers and movers, 4000 for cleaning services and 1000 for carpentry work in new flat and 100000 as deposit. When i ask for amenities they are asking me to vacate flat and not agreeing on other expenses. I am requesting to compensate me for all the expenses and mental agony that i am going through due to deliberate miscommunication by no broker. +1 photos Was this information helpful? No (0) Yes (0)
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NoBroker Customer Care

from Bengaluru, Karnataka

Feb 24, 2023

Verified Support

Hi Chaitanya, we have done a complete evaluation of the situation. However, our team is looking for all the possible ways to get your issue resolved as soon as possible.

Chaithanya Byrapu's [Complaint's author] reply, Feb 26, 2023

Simple question
Why customer has to suffer due to deliberate miscommunication between @nobrokercom and house owner for nobroker managed property.

#nobroker

Chaithanya Byrapu's [Complaint's author] reply, Feb 26, 2023

@nobrokercom The resolution that you suggested will incur huge loss to me and you are threatening and bulldozing to accept the resolution provided by you.is it the way to deal with customers.its your RM who has deliberately miscommunicated on amenities
#nobroker

Chaithanya Byrapu

from Chennai, Tamil Nadu

Feb 25, 2023

The resolution that you suggested will incur huge loss to me and you are threatening and bulldozing to accept the resolution provided by you

NoBroker Customer Care

from Bengaluru, Karnataka

Feb 27, 2023

Verified Support

Hi Chaithanya, as per our team's decision, we are unable to offer any form of compensation or reduction in rent. We understand that you are experiencing some frustration and we empathize with your situation, however, we can only address any concerns that are within the scope of our policies and guidelines. Hence, we are now closing your complaint. Please let us know if there is anything else we can assist you with.