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Nobroker — Paid for freedom plan not getting contact details and not getting refund

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I purchased freedom plan from This app and didn't get any contact details of owner .when I complained about that they said my account activated and to wait for 12 hrs . Thismprning it's still not activated and complained again and again like 5 or 6 timesthey are repeating to for 12 hrs again and saying they for to concerned department, will get a call, but I'm not getting any calls now they are not allowing me even put forward a message in their chat .
I read they keep on doing this kind of like after paying not activating account .
I'm in an emergency to look for another house to shift they are doing this kind of thing I'm not even getting a proper response
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Comments

Had a similar issue. I got a relationship manager but they kept saying "Will get back to you asap" for 1 hour straight and never got back. All this during my weekends which is my only available time to search for houses so it was a huge waste of time. This plan is a scam in and of itself.
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NoBroker Customer Care's response, Feb 22, 2023
Verified Support
Hi Aafia, we aim to provide proper and timely update through our RM. Kindly share your registered contact number so that we can help you with a resolution.
Hi Sineha, we always put our best efforts to find a rented property for you. We'd certainly like to deep-dive & understand what went wrong to provide you with a satisfactory resolution. Hence, we'd request you to share your registered contact details over the private message so that we can connect with you over the phone & discuss this further.
Reply
Hi Sineha, your account has been activated, and you can utilize the contacts now. Please let us know if there is anything else we can assist with.
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