NSDL e-Governance Infrastructure Complaints & Reviews

I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl..

Thanks

Jul 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Mumbai City, Maharashtra, 400053

From few days i am travelling from lokhandwala complex to four bungalows at model town many bikers clash and abuse car drivers because they cant get through which is i feel very ashamed
Also outside renaissance cluc there is contractor named hari om enterprises who is charging rs 60 per hour for car park which is almost vip charges
If car owners are charged rhis amount even hawkers at four bungalows market should be charged the same because they create lots of traffic around
Please see that if car parking is implied then this should aslo be implemented soon which will give a free way to all
By writing on hoardings near milan subway dont encourage hawkers will not help.in fact this idea will help by charging rs 100 per hour to hawkers n beggars throughout mumbai if we need a better tommorow

Mar 14, 2019

Complaint marked as Resolved

No improvement

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Duraga prasad

Jul 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Chennai, Tamil Nadu

Dear sir/madam,

I applied for pan in nsdl online on[protected], and made payment of rs.115. Amount debited from account and transaction failed it shown in the nsdl website. Kindly help me to get back lost amount. I verified in consumer complaints and faqs in those it was mentioned that these issues can be resloved in 2-3 working days. But not yet resloved. Kindly look into my issue

Jul 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through internet banking on[protected]. But i haven't received the otp at last verification step
Temp token is: 0023

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Name : harshit sharma
City : agra
Submit to pan facilation center
My ack no is [protected] and i am not able to track pan card status. It is always show that "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you"

+2 photos

Jul 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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H

Harshit Sharma's

from Muzaffarnagar, Uttar Pradesh

Jul 8, 2018

Better

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Address: Nellore, Andhra Pradesh, 524002

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Acknowledgement number

[protected]

I had applied for a name change in my pan and paid fee for the application online and uploaded all the documents online too. However the status of application says "sorry no record found"

Pls check the issue and update the tracking status or guide me on the next steps.

Mail id : [protected]@gmail.com

Jul 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.

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Address: Nalanda, Bihar, 803110

Mera naam nagnani kumar h. Mai bihar police me sub inspector hun. Mujhe pran account ka i pin mila ya nahi mujhe yaad nahi h or bhul gya bhul gya. Kabhi login nahi kiya tha. Ab kari 9 year baad login karna chahata hun to mobile no band h. Mai login kaise karu? Help. Pahle kabhi login nahi kiya hun. Kya mera personal details lekar dubara i pin bheja ja sakta h. Ya fir kaise login karu?

Jul 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Nagnani,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Dear sir,
I am living on rent, so when we applied pan card, was living s/o siyaram, house no. 13, near uma public school barahi mandir wali gali, surajpur, g. B nagar (Up)-201306 but when our pan card dispatch to us that time i have shifted to new address-heuer international, plot no. 142a/52, nsez, phase-2, opposite hosiery complex, noida, g. B nagar, (U. P)-201305.

Kindly correct my address accordingly & deliver my pan card at eraliest.

My pan no. "buypb3726k",
Acknowledgement no. N-[protected]

Thanks & best regards
Vinit kumar
Mob:- +91-[protected]

Jul 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Vinit,

PAN card vide Ack no N-[protected] has been dispatched on May 25, 2018 by Speed Post vide AWB no. EA[protected]IN .

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Address: Dhenkanal, Odisha, 759017

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

My token no:[protected]
Dob :10/03/1997
When i log in it says, "your request can't be processed. Please try again after some time."

It's urgent and i can't generate the receipt of my payment to post to nsdl for further processing of my pancard application.

Everytime i login it just displays the same error message. It feels like it is some kind of fraud that this site accepts payment and no receipts after that.

Kindly resolve my problem as i am in a hurry and i need it for my joining.

Jun 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Dusmanta,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 560035

Website: tin.tin.nsdl.com/pan/correctiondsc.html

I have literally had over 2 dozen emails exchanged with the NSDL department and shared all the documents over and over again. The same copy-pasted response comes without answering any of my questions.

I decided to reach their customer care number given on the website and emails over a hundred times in the last 2 months. But the number doesn't work except for saying, "Our service is currently not available"

Even when I request their contact number on emails, they completely ignore it and send the same pre-fixed response over and over again.

I have exchanged emails with all their customer care executives over the last 2 months since my application was sent out. Please check all communications related to the no. [protected].

Jul 4, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Jun 05, 2018

Updated by rajkumarpari I wrote to them three days ago, no update yet. It's similar to my experience writing to [protected]@nsdl.co.in.

Also, it's clear that the customer care numbers provided in all your emails and web pages are fake!

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yashvinder dadwal

from Gurgaon, Haryana

May 29, 2018

Respected sir/madam,

I'm Yashvinder Dadwal applied for individual PAN Card vide Acknowledgement No-N-[protected] one year before But still I have not received my pan card so requesting you to send as soon as possible
Regards
Yashvinder dadwal
[protected]

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Address: 560093

Website: enps.nsdl.com/eNPS/InitialExistingUser.html

Dear sir,

While i trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". Even i enter correct pran number. Below is the pran number which is availabe on my card.

Please help.

Name: rajib ganguly
Pran:[protected]
Mobile no: +91 [protected]
Email id: [protected]@gmail.com

Thanking you,
Rajib ganguly

Jun 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Rajib,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Kd01

from Gurgaon, Haryana

May 29, 2018

After few days of applying pan for my wife online, I have received my wife's pan card number in the email, but when I tried to open my wife's' bank account online using her pan card, the pan verification service returned pan record not found in ITD database, acknowledgment number is [protected]

Kuldeep Kumar,
email id : [protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Your PAN application is processed by NSDL Dated 17-05-2018, We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

G

gangulyraj84

from Bantval, Karnataka

May 29, 2018

I appreciate your help. Thanks.

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Thank you for acknowledging that your problem has been resolved. Contact us at 022-24993499 or register your query/complaint at https://cra-nsdl.com/CRA for assistance in future.

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Respected sir, i have submitted an online application for new pan card and also the required fee is paid through my debit card. The acknowledgement number of the above mentioned application is [protected].
When i check the status of the above mentioned application it's showing "no record found" please do the needful at the earliest and obliged. Thanks

Jul 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application marked for discrepancy due to POA -No proof attached.

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T

Tmjoshi

from Visnagar, Gujarat

Jun 1, 2018

E verification of my Aaddhar card is already made at the time of application and also the scaned copies were submitted.Once again the POA is submitted via email on 29/05/2018 but Still i am getting message " Your PAN application marked for discrepancy due to POA -No proof attached " pl do the needful and oblige

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Sir/madam,

I have applied for new pan card on 25th may 2018 through e-sign mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Amit kumar

Jun 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: Hyderabad, Andhra Pradesh, 500090

Dear Sir,

I have applied for PAN card through online portal months ago and after submitting the application manually, I was allotted a PAN number. Later the PAN card was delivered to my residential address. However, I was not at home when the new PAN card was delivered by Blue Dart to home address. Please re-dispatch the PAN Card once again so that I can receive it. Below are the required details:
Acknowledgment Number : [protected]
PAN: HBEPK0199C
Blue Dart Waybill No : [protected]

Thank you.

Regards,
Aruna Sudha.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400607

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

I have registered for a new pan number creation via nsdl egov website. I did all the procedures and then completed the aadhar ekyc also. At first the ekyc was not working. I called customer care, but the security guard was picking up. I emailed them, but still haven't received any updates even 15-20 days later. But now i tried the ekyc again, this time it was successful. But now, i am not able to view the status of my pan, via the nsdl website. Can someone help me with this? My acknowledgment number is n-[protected].
Please revert back asap as i need the pan within a month.

Jul 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: 400089

My pran no[protected] mr nayan hiralal gala i requst to last 10 day to call ur all call center and u alll contect deatail but every person give new contct no no give proper reply
1 i call mr sanjay 4090466 he give me mr pratik no[protected] i call mr pratik he give me mr harsh no[protected] harsh givan mr omkar no 24993499 i call mr omkar hi givan sbi no

What sir we deposit to amount but i dont get reply proper person why i dont no all person what do work if i dont deposit amount my account than tell me how i widrow my amount kind ly reply as soon as posible otherwise i take ligal action or rti action

Cont no [protected] /

Jun 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Ashok,

This has reference to the query/complaint raised by you. In this regards, as per your telephonic conversation with NSDLCRA official on May 29, 2018, NPS lite subscriber needs to submit the contribution to the mapped Aggregator/NLAO only. Hence, you are requested to submit your contribution to your mapped Aggregator/NLAO through the NLCC only. Please find your NLCC details as given below: SBI OFFICE-I GIRGAON-UTI-ITSL 144 JSS MARG MAJESTIC SHOPPING CENTRE GIRGAON MUMBAI- 400004 Phone No- [protected] E-mail ID- sb.[protected]@sbi.co.in You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Dear mam/ sir, i got my pan card through online ekyc service linking with the aadhar card. I was told to sign it physically and resend it along with the form so i resend it after physically signing, but i haven't received it back. So what should i do? Am i suppose to make a new pan card or what, because it has been many days and i haven't still received my pan card.

Jun 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

Jun 01, 2018

Updated by Sampada Sharma Here's my token number for the application [protected] . Kindly advise me on what to do next as I still haven't received my pan card after returning it back.

Jun 02, 2018

Updated by Sampada Sharma And here's the acknowledge mentioned number [protected]

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Address: 122017

I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Jul 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Om Parkash Ralia

from Jind, Haryana

May 25, 2018

I have a pran under swavalamban NPS Lite scheme.when I reset the password for login I have received the error 'pran no not found in database'. Please solve my problem.thanking you
Omparkash
Email_ [protected]@yahoo.co.in

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

S

Sunilgrd1989

from Muzaffarpur, Bihar

May 25, 2018

Sir nsdl me mai online pan apply kar raha tha jisme kyc failed ho gya to kya mera paisa wapas ho sakta hai temprory acknowlegdment no [protected] hai please help me .

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for my pan card online on the nsdl website using e-kyc and e-sign.
The payment has been confirmed and the amount has been deducted from my bank account.
While authenticating the aadhar, the "exception in generating e-sign user pdf inside e-sign controller for token number - [protected]" error arises.
It occured on 23/05/2018
I have tried it 3 times from different browsers but the error persists. Please resole issue asap.

Jun 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

May 23, 2018

Updated by Viral Top 5 Please respond ASAP

May 23, 2018

Updated by Viral Top 5 Here is the image of the error.

Verified Support

May 28, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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K

kington31110

from Delhi, Delhi

May 25, 2018

I have applied for pan card reissue and paid it but there is no response or message by this site . my credit card it charged for it but I have not received acknowledgement by this site for my application. please solve this otherwise credit my payment back.

aadhar e-kyc authentication exception - Comment #3108362 - Image #0

aadhar e-kyc authentication exception - Comment #3108362 - Image #1

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 129

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exception in generating esign user pdf inside design controller for token no 0023264145

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aadhar e-kyc authentication exception

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