NSDL e-Governance Infrastructure Complaints & Reviews

Address: Shahjahanpur, Uttar Pradesh, 242001

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card for me. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 18/04/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Then it shows me a message "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got a rs.5.90 ammount in my bank on 28/04/2018. Where is the remaining amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. Do something.

Jul 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Gauri Urunkar

from Mumbai, Maharashtra

Jun 4, 2018

A Message after all PAN application and AADHAR Authentication reads "Exception in generating Esign user PDF inside EsignController for token no [protected]". What is it? Is my PAN Application is incomplete or what?

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Sir/mam,
I applied for my pan card on 31st may, 2018 through e-kyc/e-sign mode. When i tried to track status of my pan card on nsdl portal it displayed no record found even after payment had been made. Nsdl sent a pay receipt and a performa with my acknowledgement no. You are requested to look into issue and kindly resolve it as soon as possible.
Acknowledgement no.-
N-[protected]
Regards
Gurpreet singh

Jun 3, 2018

Complaint marked as Resolved

Problem has been resolved and my application is under process.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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A

aish3105

from Mumbai, Maharashtra

Jun 4, 2018

I have applied for PAN Card online with option E-KYC authentication through Aadhaar. The details were submitted successfully and the payment was also made through internet banking on[protected]. But I haven't received the OTP at last verification step
Temp token is: [protected]
DOB: 31/05/1992
email: [protected]@gmail.com

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I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Jul 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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I have applied for reprinting pan card and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [[protected]]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Jul 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Bageshwar, Uttarakhand, 263641

I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks

Jul 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 641602

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Today i entered my information and uploaded documents for the pan card. Then i took me to payments page. I paid it via credit card for ₹119. Then it also asks otp for my aadhar. While entering it says incorrect and all gone. Very poor services for pan card.. I tried many times to check for my transaction. But they didn't do anything for my pan card.. They just stole my money... I need my money back or they must issue pan card for me... Application no: [protected].

Jul 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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I have applied for on line pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl..

Thanks

Jul 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Mumbai City, Maharashtra, 400053

From few days i am travelling from lokhandwala complex to four bungalows at model town many bikers clash and abuse car drivers because they cant get through which is i feel very ashamed
Also outside renaissance cluc there is contractor named hari om enterprises who is charging rs 60 per hour for car park which is almost vip charges
If car owners are charged rhis amount even hawkers at four bungalows market should be charged the same because they create lots of traffic around
Please see that if car parking is implied then this should aslo be implemented soon which will give a free way to all
By writing on hoardings near milan subway dont encourage hawkers will not help.in fact this idea will help by charging rs 100 per hour to hawkers n beggars throughout mumbai if we need a better tommorow

Mar 14, 2019

Complaint marked as Resolved

No improvement

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have applied for on line correction in pan card application and had completed paying through online. My pan application token no is [protected].

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl.

Thanks
Duraga prasad

Jul 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Chennai, Tamil Nadu

Dear sir/madam,

I applied for pan in nsdl online on[protected], and made payment of rs.115. Amount debited from account and transaction failed it shown in the nsdl website. Kindly help me to get back lost amount. I verified in consumer complaints and faqs in those it was mentioned that these issues can be resloved in 2-3 working days. But not yet resloved. Kindly look into my issue

Jul 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through internet banking on[protected]. But i haven't received the otp at last verification step
Temp token is: 0023

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Name : harshit sharma
City : agra
Submit to pan facilation center
My ack no is [protected] and i am not able to track pan card status. It is always show that "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you"

Jul 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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H

Harshit Sharma's

from Muzaffarnagar, Uttar Pradesh

Jul 8, 2018

Better

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Address: Nellore, Andhra Pradesh, 524002

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

Acknowledgement number

[protected]

I had applied for a name change in my pan and paid fee for the application online and uploaded all the documents online too. However the status of application says "sorry no record found"

Pls check the issue and update the tracking status or guide me on the next steps.

Mail id : [protected]@gmail.com

Jul 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.

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Address: Nalanda, Bihar, 803110

Mera naam nagnani kumar h. Mai bihar police me sub inspector hun. Mujhe pran account ka i pin mila ya nahi mujhe yaad nahi h or bhul gya bhul gya. Kabhi login nahi kiya tha. Ab kari 9 year baad login karna chahata hun to mobile no band h. Mai login kaise karu? Help. Pahle kabhi login nahi kiya hun. Kya mera personal details lekar dubara i pin bheja ja sakta h. Ya fir kaise login karu?

Jul 3, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Nagnani,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

Dear sir,
I am living on rent, so when we applied pan card, was living s/o siyaram, house no. 13, near uma public school barahi mandir wali gali, surajpur, g. B nagar (Up)-201306 but when our pan card dispatch to us that time i have shifted to new address-heuer international, plot no. 142a/52, nsez, phase-2, opposite hosiery complex, noida, g. B nagar, (U. P)-201305.

Kindly correct my address accordingly & deliver my pan card at eraliest.

My pan no. "buypb3726k",
Acknowledgement no. N-[protected]

Thanks & best regards
Vinit kumar
Mob:- +91-[protected]

Jul 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Vinit,

PAN card vide Ack no N-[protected] has been dispatched on May 25, 2018 by Speed Post vide AWB no. EA[protected]IN .

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Address: Dhenkanal, Odisha, 759017

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

My token no:[protected]
Dob :10/03/1997
When i log in it says, "your request can't be processed. Please try again after some time."

It's urgent and i can't generate the receipt of my payment to post to nsdl for further processing of my pancard application.

Everytime i login it just displays the same error message. It feels like it is some kind of fraud that this site accepts payment and no receipts after that.

Kindly resolve my problem as i am in a hurry and i need it for my joining.

Jun 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Dusmanta,

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 560035

Website: tin.tin.nsdl.com/pan/correctiondsc.html

I have literally had over 2 dozen emails exchanged with the NSDL department and shared all the documents over and over again. The same copy-pasted response comes without answering any of my questions.

I decided to reach their customer care number given on the website and emails over a hundred times in the last 2 months. But the number doesn't work except for saying, "Our service is currently not available"

Even when I request their contact number on emails, they completely ignore it and send the same pre-fixed response over and over again.

I have exchanged emails with all their customer care executives over the last 2 months since my application was sent out. Please check all communications related to the no. [protected].

Jul 4, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Jun 05, 2018

Updated by rajkumarpari I wrote to them three days ago, no update yet. It's similar to my experience writing to [protected]@nsdl.co.in.

Also, it's clear that the customer care numbers provided in all your emails and web pages are fake!

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yashvinder dadwal

from Gurgaon, Haryana

May 29, 2018

Respected sir/madam,

I'm Yashvinder Dadwal applied for individual PAN Card vide Acknowledgement No-N-[protected] one year before But still I have not received my pan card so requesting you to send as soon as possible
Regards
Yashvinder dadwal
[protected]

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Address: 560093

Website: enps.nsdl.com/eNPS/InitialExistingUser.html

Dear sir,

While i trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grevienve at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". Even i enter correct pran number. Below is the pran number which is availabe on my card.

Please help.

Name: rajib ganguly
Pran:[protected]
Mobile no: +91 [protected]
Email id: [protected]@gmail.com

Thanking you,
Rajib ganguly

Jun 29, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Rajib,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Kd01

from Gurgaon, Haryana

May 29, 2018

After few days of applying pan for my wife online, I have received my wife's pan card number in the email, but when I tried to open my wife's' bank account online using her pan card, the pan verification service returned pan record not found in ITD database, acknowledgment number is [protected]

Kuldeep Kumar,
email id : [protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Your PAN application is processed by NSDL Dated 17-05-2018, We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

G

gangulyraj84

from Bantval, Karnataka

May 29, 2018

I appreciate your help. Thanks.

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Thank you for acknowledging that your problem has been resolved. Contact us at 022-24993499 or register your query/complaint at https://cra-nsdl.com/CRA for assistance in future.

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Respected sir, i have submitted an online application for new pan card and also the required fee is paid through my debit card. The acknowledgement number of the above mentioned application is [protected].
When i check the status of the above mentioned application it's showing "no record found" please do the needful at the earliest and obliged. Thanks

Jul 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application marked for discrepancy due to POA -No proof attached.

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T

Tmjoshi

from Visnagar, Gujarat

Jun 1, 2018

E verification of my Aaddhar card is already made at the time of application and also the scaned copies were submitted.Once again the POA is submitted via email on 29/05/2018 but Still i am getting message " Your PAN application marked for discrepancy due to POA -No proof attached " pl do the needful and oblige

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NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018

Verified Support

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Sir/madam,

I have applied for new pan card on 25th may 2018 through e-sign mode. I have got my acknowledgement number ([protected]) on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Amit kumar

Jun 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 129

my pan card amount not refund completely

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pan card status displays no record found

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what does this statement mean - exception in generating esign user pdf inside esigncontroller

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reprint of pan card

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pan otp verification

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I successfully the payment but due to some errors the process is failed in pan card

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pan card e-sign

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lack of system

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exception in generating esign user pdf inside esigncontroller for token no. [protected]

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amount debited in my account but transaction failed

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otp not generated while applying for pan card online with option e-kyc authentication

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info. regarding ack. no

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no records found in my pan card name change form

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login

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complain for sending the pan card

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I can't generate the receipt

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new pan card issuance

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invalid / incorrect pran no

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showing no record status of my applications for new pan card

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esign applied pan card status shows no record found

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