NSDL e-Governance Infrastructure Complaints & Reviews

Address: 395004

Respected Concern,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

I've attached screenshot of my error. Please check & help me to resolve this issue. Otherwise I feel unsecured to continue with Atal Pension Yojana & hence I am thinking to discontinue with the same.

Regard,
Vishal

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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 741101

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create new pan card on 14/02/2018 but when i choose e-sing then my application was rejected due to authentication failure then i will try another time for the same application and the portal deduct another 120.62 rs from my account now i pay 241.24 ruppes for a same pan card application but both applications are failed. I need my money back immediately. I advice the portal to deduct the money after all verification and authentications it is a failure of nsdl

Mar 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Feb 20, 2018

Updated by papon1997 i send email from [protected]@gmail.com with all data you need please solve my problem

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P

papon1997

from Shantipur, West Bengal

Feb 19, 2018

Hello sir i am using nsdl website for applying another new pan card on 15/02/2018 choosing aadhaar based paper less application but after deducting my application fee my i am not received OTP to complete my application. So i request you to refund my application fee back to my bank account. my token number is - [protected], e-mail - [protected]@gmail.com, D.O.B. - 15/07/1996

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Dakshin Dinajpur, West Bengal

Token no - [protected]
Name - pradip sarkar
Dob - 05/10/1990

Unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as per pan application with the details available in uidai database. Name/ gender/ date of birth/ name as per aadhaar. Kindly visit designated tin-fc /pan centre and submit your pan application using biometric (Fingerprint) facility.

Cancelled application and refund me

+1 photos

Mar 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 14, 2018

Updated by PINKU Basak Token no is [protected]
adhar data did not match . Canceled this application and refund amount

Feb 15, 2018

Updated by PINKU Basak Sir do something

Verified Support

Feb 16, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Warangal, Andhra Pradesh, 506002

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Sir
I have applied a pan card token. No. [protected] but it was rejected and my money have deducted from the bank but i did nt got my money back please return my money back they said that they will return the money in 6 working days but 6 working days have been complted but i didnt got my money return so please kindly check my token number and return my money please sir

Thank you sir

Mar 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Feb 20, 2018

Updated by BLACK HAT'S Sir
I have applied a pan card token. No. [protected] but it was rejected and my money have deducted from the bank but i did nt got my money back please return my money back they said that they will return the money in 6 working days but 6 working days have been complted but i didnt got my money return so please kindly check my token number and return my money please sir

token. No. [protected]
Gmail. [protected]@gmail.com
Date of birth 01/01/1971

Feb 20, 2018

Updated by BLACK HAT'S [protected] a call came from this number and he asked otp and cvv and card number and deducted 5000 ruppess from my account

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I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is:[protected]
Email:[protected]@gmail.com
Dob:28/09/1999

Mar 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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S

shyamal1781974

from Kolkata, West Bengal

Feb 13, 2018

Gurupada das
father: bhaktihari das
dob: 01.01.1982
phone: [protected]
pan no: dddpd1457d

aknowledgement no: [protected]

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card is dispatched through Speed Post on 11-May-2017 vide AWB No. EA838665885IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Address: Unnao, Uttar Pradesh

Dear sir,
I have applied for a new pan card in the name of devi dayal which dispatched our address in february 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: devi dayal
Acknowledgement number:ack[protected]
Date of application: 08/jan/2018
Mobile no: [protected]

Mar 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response We have escalated to concern team & following up with them for earliest resolution.

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L

Laxman Rao Vuppu

from Vijayawada, Andhra Pradesh

Feb 14, 2018

Iam unable to make payment and getting error as “"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."

Acknowledgement NO:11458226
date:09/02/2018
DOB:09/06/1971

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Surendranagar, Gujarat, 363520

I had received sms on 22/01 that my pan card was dispatched and from that day, i was following up postman of our area whether he has received my pan card or not. Everytime he said that he will check and get back to me. Till yesterday, he said that he hasn't received my card yet. Though i had got confirmation from main center that they had received my card and handed over to postman of my area. To my surprise, yesterday he said that he had already delivered my card to someone else without any id proof. Kindly look into this matter at earliest.

Mar 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Website: www.onlineservices.nsdl.com

Hello,
My pan application - token. No. [protected] dated :[protected]:40:09.299

After the online payment, i am keep getting the button showing "continue with e-sign/e-kyc". Pressing it i am receiving the otp but then the next screen keep showing the same button with this error message

"your request could not be processed. Please try after sometime."

If i press again, i am receiving a new otp but the screen remains showing with the same error message.

+1 photos

Mar 22, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Sir/madam
I have not been able to complete payment for generation of pran. Now im not able to complete pending registration by logging in. An error is displayed as "registration against this acknowledgment id is pending for confirmation from payment gateway. Please try after sometime". Kindly resolve this issue at the earliest.

Acknowledgment id:11446559
Date of acknowledgment:31/01/2018
Date of birth:11/04/1995

+1 photos

Feb 21, 2018

Complaint marked as Resolved

Got an e-mail id of Grievance Readrressal Officer on website, and sent a mail [email protected]. Latee got an autom

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 21, 2018

Updated by Srujana88 Got an e-mail id of Grievance Readrressal Officer on website, and sent a mail [protected]@nsdl.co.in. Latee got an automated reply that their system has changed. A link was provided. https://npscra.nsdl.co.in/Log-your-grievance.php.Gave details and my problem was resolved. thanks to nsdl

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S

SALIM TAGALA

from Ladnun, Rajasthan

Feb 13, 2018

A.n. . N[protected]
date. 18/08/2017
pan number not generate after 5 months
pls help

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

T

Tonjam Khetrababu

from Lala, Assam

Feb 13, 2018

Sir, for appliying pancard,
Date: 08-Feb-2018 12:34 AM
[protected]@nsdl.co.in

PAN Application - token. No. [protected] dated :[protected]:35:13.933. Rs 115.9 is debited from my account.but application is not completed due to server problem. So please refund my amount

.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]

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Address: Bangalore, Karnataka, 560066

Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

I tried registering for an e nps using my pan and aadhar numbers.
I am getting the error "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".
When i am trying to complete my existing application and complete the payments.

My acknowledgement no. 11461169

Please look into it and resolve this issue at the earliest.

Mar 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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D

dspundhir4656

from Delhi, Delhi

Feb 12, 2018

Dear Sir,
my Name is amit kumar and pan No is FUVPK3296Q. i have not received my pan card till date and shwing returned. kindly arrange to Resend it at below my ofc address :
amit kumar
108 ugf world trade center Babar lane new Delhi 110001
Mobile : [protected] - [protected]

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

N

nareshyadav.ny466

from Gurgaon, Haryana

Feb 13, 2018

I got my pran card but i cant sent physical copy at mumbai within 80 days, so my pran status freeze.Bt now 1 month back i sent physical copy at mumbai address, yet my pran status freeze .So i request unfreeze my pran status.Naresh kumar from behror alwar rajasthan

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NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018

Verified Support

Dear Naresh,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Dear sir,
I have applied for a new pan card in the name of kavita agrawal which dispatched our address in february 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: kavita agrawal
Acknowledgement number: [protected]
Date of application: 15 jan 2018
Mobile no: [protected]
Please contatct me at aark.[protected]@gmail.com

Mar 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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R

R.panchal

from Rajkot, Gujarat

Feb 12, 2018

My nsdl account in nps. My pran number is[protected].
My registered mobile number in nsdl is [protected].
I have to replace it with new mobile number [protected].

Please inform me about the updation.

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018

Verified Support

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

A

Avesh Chaudhary

from Bengaluru, Karnataka

Feb 13, 2018

I submitted application for new pancard but from long it shows that your request is under process,
Please do resolve it as soon as possible
Acknowledge Number- N-[protected]
My name is mohd zaid, my email id is [protected]@gmail.com

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Dear Avesh,

Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Jaipur, Rajasthan, 303702

Sir my name is heera lal saini s/o banwari lal saini tilwadiyon ki dhani ward no. 5 morija chomu distt. Jaipur rajasthan. I am to times applying new pan card but no procssed my pan card application both times failed my application and payment is done. Please check application & solve my problem

First app. Token no. [protected] dated 08/02/2018
Secon. App. Toker no. [protected] dated 12/02/2018

Thanks
Heera lal saini

Mar 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Papum Pare, Arunachal Pradesh, 791111

When will nsdl will credit my money to my bank, i have apply for pan card gmail=[protected]@gmail.com plz reply or contact me [protected]. Will nsdl will pay my full deducted payment and when? How many days to give my money back? I have apply in the name of tai sunita temporary token no is [protected] plz refund my money back and fast.. And what the number of nsdl customer care number??

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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After i made the payment it keeps saying during e-kyc verification through aadhaar that my "your request cannot be processed. Please try after sometime" (Refer screenshot) after entering the otp multiple times. This is for change request in my pan details. My token number - [protected]. I have not received acknowledgment and i was not refunded the money either.

+1 photos

Mar 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Sir/madam,

I have applied for reprint pan card on 8th february 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nikhil tiwari

Mar 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by nik10592 acknoldge number is N- [protected] sorry for the wrong info

Feb 10, 2018

Updated by nik10592 Token Number for this application is [protected].

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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N

nik10592

from Jaipur, Rajasthan

Feb 15, 2018

Thank you for the interest my problem has been resolved. Now it is showing some status.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Thanks for Acknowledging.

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Address: Mumbai City, Maharashtra, 400070

Dear sir,
I request you to resend my pan card returned without delivery as on 8th february, 2018.
Due to temporary change in residence arrangement, i wasn't available to collect the speed post delivery numbered ea[protected]in.
So i request you to kindly re-dispatch the same on my present address of correspondence (As attached alongwith).
The details on the same are as attached.

+2 photos

Apr 12, 2018

Complaint marked as Resolved

Sorry wrong site. It was supposed to be utitsl.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I applied for new pan card no. AIMPG6035H with correction which was was undelivered and send back in my absence . I want it to be resend to the same address as soon as possible
My application no. is - N - [protected].
Kindly send it in the same address.
Pan Card No. - AIMPG6035h
Address- SF-01, 592,
Niti Khand - I, Indirapuram
Shipra Suncity Ghaziabad - 201014

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Vizianagaram, Andhra Pradesh

Website: Nsdl.co.in

Due to mismatch of name in the aadhar and in pan application authentication was failed, application not generated.
I had paid 110/- processing fee through my debit card. Payment is successfully done but authentication of aadhar failed but money not refunded, will i get that amount or not, if i will get refund when will i get that amount back to me.

Apr 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 03, 2018

bharat prakash more's response plz.geving imformation my ngo pancard no not valid.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your greivance.

Verified Support

Feb 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Bharat,

Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in

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S

sai xerox

from Pune, Maharashtra

Feb 9, 2018

I am maroti vitthalrao honrao apply on 22/01/2018 (MAHARASHTRA (27)).
My acknowledgement number is N-[protected] not approvel. it getting under process please approve it.
my date of birth is 01/01/1988
My mobile No.is [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card has been dispatched on 07-Feb-2018 by Registered/Speed Post** vide airway bill no. EA566135537IN.

B

bharat prakash more

from Pune, Maharashtra

Feb 9, 2018

Hi
i am mr.Bharat more and i am presidant for jankalyan gramvikas sanstha, hated khurd organization .I gote my ngo pancard dated 16/12/2016 (pan card no.Aactj2838f 10/11/2010).But my ngo pancard not vaild .So valid problem is must.Plz.Give imformation for you resson pancord no.Valid

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Dear Bharat,

Information is insufficient to resolve your query/grievance. Email your concern/query to [email protected]

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Address: Malappuram, Kerala, 673636

I use NSDL website to create a new pan card for me. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank but Aadhar verification was not completed due to authentication issue on their registration process (Status: Your Request cannot be Processed.Please try after some time). Neither No process of my Application nor refund and it's been since long time. I didn't yet receive any feedback of my application form NSDL. Thus I request for refund of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card.Tthey have to revert/rectify their web-site if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change

+1 photos

Apr 4, 2018

Complaint marked as Resolved

Nothing done and closed the complaint as resolved

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Apr 04, 2018

Updated by jamalpv More than ten times sent the details via said email

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Address: Meerut, Uttar Pradesh, 250002

Dear sir,

My name is jagpal & apply for a pan card ack no -[protected], after apply of one week the status show delivered very soon but after some days the status show pan returned to nsdl but not received yet, than i given mobile no but no call received so i request you to please send my pan card

Mob no : [protected]
[protected]
Office address : name-jagpal, b. I. T., by-pass nh-58 road, partapur, meerut

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 03-Feb-2018 by Registered/Speed Post** vide airway bill no. EA[protected]IN

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 145

getting pran not found in database error while creating ipin online

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nsdl pan card fee not refunded date 14/02/2018

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cancelled pan application

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my pan card money have not refunded

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e-sign/e-kyc your request cannot be processed. please try after sometime

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pan card did not received

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pan card delivered to wrong person

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pan application error

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e nps pran generation- login problem after payment failure

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e-nps registration

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not get pan card due to some condition not get pan card

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no pan card processed two times failed

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error during kyc submit and it says that refund will credit in my account

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after making the payment i am not able to proceed with my aadhaar verification for pan update

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e-sign/ekyc reprint pan application status shows no record found

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re-dispatch of pan card on my present address

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resend pan card undelivered

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money not refunded due to authentication failure

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nsdl pan refund of pan processing fee

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pan card not delivered and status show returned

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