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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 144

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V
varunrai1983
from Delhi, Delhi
Feb 21, 2018
Resolved
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While registering for national pension scheme (Nps), my payment page failed to load. Now the nps portal (Enps) is not allowing me to login and giving the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

This is a common problem as several people have faced it. Either reset my login, or completely delete it so that i can start registering afresh.

Ack no. 11471536
Ack date[protected]
Mar 25, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Varun,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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    S
    saurabh600
    from Delhi, Delhi
    Feb 21, 2018
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    Address: New Delhi, Delhi, 110059

    Sir,

    I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

    Name: saurabh awasthi
    Pran:[protected]
    Mobile no.[protected]
    Email id: [protected]@gmail.com

    If required any other information then please feel free to ask.

    Looking forward for your kind reply in this regard.

    Thanks

    Saurabh awasthi

    [protected], [protected], [protected]
    Mar 27, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Feb 22, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Saurabh,

    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      R
      Ria Rangwani
      from Pardi, Gujarat
      Feb 20, 2018
      Resolved
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      I applied for pan card on 13/2/18 but could not complete the process because the aadhar card was not getting verified. I paid rs. 115.90 by my debit card but i have not got the refund till now. Refund my money as soon as possible. It was mentioned that it will be refunded within seven days but i have not received it yet. Please refund my money as soon as possible.
      Apr 4, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Feb 23, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Ria,

      To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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        S
        Shivvani_sharma
        from Basi, Punjab
        Feb 20, 2018
        Resolved
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        Address: Jammu, Jammu and Kashmir, 180002
        Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

        I have applied for PAN 3 times but all time it shows "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days".
        What shall i do
        Please help me
        Will i get my money back within an hour?
        Or else i'm gonna file a complain in court for this inconvenience.
        It's pathetic.
        I hope my complain will be resolved soon.
        Apr 4, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Feb 23, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Shivvani,

        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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          C
          csdtl
          from Delhi, Delhi
          Feb 20, 2018
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          In spite of numerous requests on calls and e-mails made by employees of delhi transco limited, pan & gst no. Of nsdl is not being provided for payment of annual custody fee for fy 17-18 by delhi transco limited.

          The staff of nsdl does not co-operate at all and hang the phone calls without helping our company's employees.

          The invoice for payment of annual custody fee was received on mail on 28.12.2017 while the letter was dated 03.12.2017 and the last date for payment of the said fees was 31.12.2017 without late fees.

          The services provided by the staff of nsdl are highly pathetic.

          Kindly provide the required details.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          I applied for pan card e- kyc on nsdl. Transaction is successfully. But not completed for pan card application due to some correction. So please refund my amount. My token number
          Facing the same problem. it keeps showing me message to try again after sometime. Everytime i try, i get OTP from AADHAR on my mobile and email but the website doesn't show me page to enter the OTP
          Dear sir,
          I can't receive my pancard that time because a big problem that time, so please redispach my pancard same address my. Acknowledgement number..
          [protected].
          Name.. Mritunjay sarkar, s/O Manmohan sarkar.
          Uttar dinajpur, West Bengal - 733143.
          [protected].
          So please send me my pancard same address.

          THANKS And Regards
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            M
            Mohamed roshan
            from Chennai, Tamil Nadu
            Feb 19, 2018
            Resolved
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            Resolved

            I applied for pancard through nsdl my money rs115 got deducted due to aadar authentication and mismatch of identity on 13/2/18
            Then again i tried to apply rs.115 again deducted my money is not refunded in seven days kindly refund my money rs.230 my token no is [protected], [protected]. Why my application is not verified i want my refund as soon as possible and kindly reply as soon as possible
            Mar 28, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Feb 21, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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              H
              himanshu6814
              from Nagpur, Maharashtra
              Feb 19, 2018
              Resolved
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              Address: New Delhi, Delhi, 110085
              Website: www.tin-nsdl.com/index.html

              Respected Sir/Mam

              I was supposed to receive my pan card 02-Feb-2018.
              But i have not received it till now, i have also tried tracking my application, but it says
              that it has been returned back to the income tax service unit, it's a humble request, please
              look into my issue, as it is very important for me right now.

              Acknowledgement Number
              [protected]

              Name
              HIMANSHU BHASIN

              Father's Name
              ARUN KUMAR BHASIN

              Date of Birth/Incorporation
              15/03/1994

              Hoping for a quick and positive reply.

              Thank you
              Apr 4, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Feb 23, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Himanshu,

              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                S
                Sakthivel selvam
                from Mumbai, Maharashtra
                Feb 19, 2018
                Resolved
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                I applied for the pan card approx. one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                now its been over a month but neither the refund has come nor e-kyc has completed.
                Please refund my money. Below Account.
                Name: RAJI MARI
                A/c No: [protected].
                IFSC CODE: SCBL0036078.
                Acknowledgement NO. [protected]
                DOB: 16/05/1996
                NAME SAKTHIVEL SELVAM
                Email id: [protected]@GMAIL.COM
                Mar 29, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Feb 23, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Sakthivel,

                The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                  A
                  Aadi Shiksha Mission
                  from Ludhiana, Punjab
                  Feb 19, 2018
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                  Address: Ludhiana, Punjab, 141001

                  Dear sir,
                  We have applied for a new pan card in the name of aadi shiksha mission a ngo which was dispatched. But, we couldn’t receive the pan card as post man did not inform me and he returned it back.

                  Therefore, i requesting you, please resend our pan card to same address and we mentioned our details below.

                  Applicant name: sagar lakshya
                  Acknowledgement number: u[protected]
                  Pan no. : aagaa3119d
                  Mobile no: [protected]
                  Mail id: [protected]@gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Sir, i have applied for pran online at 30/12/2017. i have got pran no[protected]. i have also paid rs 1000/ at that time but i have not received my printed kit till date and also my pran shows inactive.i cann't deposit further amount in it.kindly resolve my problem as early as possible
                  NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018
                  Verified Support
                  Dear Rajnish,

                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    P
                    papon1997
                    from Shantipur, West Bengal
                    Feb 19, 2018
                    Resolved
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                    Resolved

                    Address: 741101

                    Hello sir i am using nsdl website for applying another new pan card on 15/02/2018 choosing aadhaar based paper less application but after deducting my application fee my i am not received otp to complete my application. So i request you to refund my application fee back to my bank account. My token number is - [protected], e-mail - [protected]@gmail.com, d. O. B. - 15/07/1996
                    Apr 4, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 21, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                    Hello sir may pran number[protected] inactive now. why?. I open cpf account in 2016 but pran kit do not receved Me at the time
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018
                    Verified Support
                    This has reference to the query/complaint raised at Consumer Forum The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at 1800 222 080 or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..
                    That I have applied for PAN card has been delivered on 02-Dec-2017 by The Professional Courier courier vide airway bill no.[protected], at the address for communication. the same is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you,

                    NIRMALA KURUVA
                    Cell:[protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018
                    Verified Support
                    If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
                    I have applied for pan on 18 january 2018 & the massage that your address is mismatched then can I resend the document filling manually by quoting acknowledge no. ?
                    NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018
                    Verified Support
                    Dear Anmol,

                    If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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                      Tanmayi Dixit
                      from Hyderabad, Telangana
                      Feb 19, 2018
                      Resolved
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                      Address: 560037

                      Ir/madam,

                      I have applied for new pan card on 18th feb 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Tanmayi dixit
                      Apr 3, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 21, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                        M
                        Mohamed Abdul Kader
                        Feb 18, 2018
                        Resolved
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                        Resolved

                        Address: 614210

                        Dear sir,
                        I have applied for a new pan card in the name of mohamed abdul kader which dispatched our address in january 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for three days and returned to the sender address.

                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                        Applicant name: mohamed abdul kader
                        Pan card number: [ejvpm4171c]
                        Date of application: 04 jan 2017
                        Mobile no: [[protected]] - new update
                        Mar 24, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 21, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                          D
                          DpuSaif
                          from Imphal, Manipur
                          Feb 17, 2018
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                          Address: Karbi Anglong, Assam
                          Website: [email protected]

                          Respected sir
                          With due respect an honor i would like to inform you that sir my son lt sabash ahmed age 27 years was expired in a road accident which took place at rongnihang diphu in the dist of karbi anglong assam on 9th december 2017 whice is 2nd saturday of month the incident happen when my son was on his motorbike and driving on that road and the assam rifles truck hit him from the back side which results to his death on the spot bearing the registration no as09 2225 and tried to escape and the local people along with the police caught them after the incident took place we made an inquiry along with media in the district transport office at diphu in order to as certain the actual ownership ship of the accused vehicle. From that we came to know that the registration number as092225 which belonged to the accused vehicle was actually allotted to an auto rickshaw back in 1995 and the registered owner was rana engti son of moneswar engti village baligaon post office tumprang district karbi anglong. From the above statement it is clear that the assam rifles were using the vehicle with a fake registration number as092225 which is a serious offence specially on the part of a disciplined force o[censored]nion of india there having to came to know about the aforesaid fake registration numberas092225. But according to the mv act all the vehicles are necessary to use ind in the number plate which was absent in the accused vehicle and it clearly seen in the given photographs. And sir it is also seen that no medical investigation were taken on the driver bimal singh somrat son of ann singh somrat who was the driving the accused vehicle. Sir on 2nd january 2018 cjm court of diphu district karbi anglong has got a request petition from the commandant of 41 assam rifles to released their vehicle for operational and election duty sir the commandant of 41 assam rifles has stated in the petition that on the day of the incident the vehicle was moving to collect the number plate from the office of dto karbi anglong but the main thing is that it is the 2nd saturday of the month and it is a general government holiday but sir dto of karbi anglong stat declare that on 9th dec/2017 they no received any pitition from 41 assam rifle. Sir i believe that they were trying to misguide our judicial system and our respectable constitution. Sir we have filed a f. I. R on 9th december 2017 at diphu police station against the 41 ar and the accused driver with gr number 977/ 17. Sir the incident was also telecasted on the regional news channel dy365 and pratidin time and was published in the local newspaper. Sir on humanity ground it is necessary to meet the victims family and show some sympathy but till date they did not show up to the victims family. Hence sir i request you that what happened with my son should not happen to anyone else. Being the victim father i kindly request you to take necessary steps to move forward this case with higher investigation and give justice to my family and most importantly to my son.

                          Thanking you.
                          Withregards

                          Saifuddin ahmed
                          Phone no.[protected]
                          Address ;diphu, karbianglong, assam, 782462
                          Assam Rifles customer support has been notified about the posted complaint.
                          Sir i m varinder Singh son of makhan Singh i m join Assam rifles gd constable this post are error no complete this form plz help me . My gmail id . varinder.virk0123gmail.com mobile number [protected]
                          I was trying to fill form for compassionate ground appointment but the official website of Assam rifles is not working properly and it's not showing online form...
                          I want to know that form for compassionate ground appointment is online or not.
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                            A
                            Altaf Baig
                            from Hyderabad, Telangana
                            Feb 17, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500023

                            To
                            The respected sir

                            Nsdl

                            I mohammed zafar khan s/o late mohd khan writing for the process of pan card process i had my pan card by mistake i did the process of new pan card which was linked by the the aadhar number but the old pan card in which the aadhar number was not linked by my aadhar number but the old pan card in which aadhar number was not linked which is ap no bjnpm4672b i want this number pan card to be process with my pan card with voter id instead of the adhar number i had cancelled my new pan card numver

                            Acknowlelegent number is [protected]

                            Thank you sir
                            Mar 25, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 21, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is rejected by Income Tax Department (ITD) as Aadhaar Number (UID number) mentioned in the PAN application is already exists for another PAN. For further details, kindly write us at [protected]@nsdl.co.in
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                              rahul maindola
                              from Haridwar, Uttarakhand
                              Feb 17, 2018
                              Resolved
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                              Resolved

                              Address: Dehradun, Uttarakhand, 248008
                              Website: [email protected]

                              Dear sir,

                              Pan card re-dispatch request vide acknowledgerment number:-n-[protected]
                              Herewith we bring to your kind notice that we had applied for a new pan card in the name of vedika bhatt which was dispatched to our correspondence address in 01 feb 2018. We couldn’t receive the pan card.
                              Therefore, we requesting your resend our pan card to our address mentioned below as well we mentioned our details below.
                              Acknowledgement numer :- n-[protected]
                              Pan card no : dpgpb1128q
                              Applicant name: : vedika bhatt
                              Address: : near subhash chandra bose academy
                              Nathuwawala raipur deheadun 248008

                              So, kindly resend the pan card to the address mentioned above.

                              Thanking you
                              Yours sincerely,
                              Apr 4, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 21, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                                lordmaster
                                from Mohan, Uttar Pradesh
                                Feb 17, 2018
                                Resolved
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                                Resolved

                                Address: Dakshina Kannada, Karnataka, 575003
                                Website: enps.nsdl.com/eNPS/getSubDetails.html?ID=-1096174812&getName=Online%20Subscriber%20Registration

                                My acknowledgement number is 11467465 and the acknowledgement date is 16/02/2018. When i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." i am getting this message for the last 10 hours.

                                Swaroop n shashidhar
                                Mar 29, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 22, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Swaroop,

                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  T
                                  Thalla Sravan
                                  from Visakhapatnam, Andhra Pradesh
                                  Feb 16, 2018
                                  Resolved
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                                  Resolved

                                  Address: Warangal, Andhra Pradesh, 506001

                                  I applied for the pan card approx one month before and paid the fees through my debit card

                                  Status :
                                  We have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]

                                  Note:- kindly ignore the above application status message if pan application is made online using e-kyc, e-sign or dsc based facility.
                                  Mar 25, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 21, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly provide us with your Acknowledgement number to check & resolve your grievance.
                                  Mar 10, 2018
                                  Updated by Thalla Sravan
                                  Acknowledgement numbe is ... [protected]
                                  Mar 19, 2018
                                  Updated by Thalla Sravan
                                  waiting for your sir
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                                    S
                                    sherumohal
                                    from Gagret, Himachal Pradesh
                                    Feb 16, 2018
                                    Resolved
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                                    Resolved

                                    Dear Sir,

                                    I Apply to new pan card pan card name-Shivani D/o Nandan Singh PAN Application - token. No. [[protected]] I Paid application Fee . But even after a period of two months money was not refunded This Was the rejection message

                                    We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html
                                    Apr 4, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 21, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                      A
                                      Ali236
                                      from Shoranur, Kerala
                                      Feb 16, 2018
                                      Resolved
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                                      Resolved

                                      I have applied for pan correction in nsdl
                                      Website. After completion of the payment, i received otp to authenticate the aadhar. But user interface is not showing any box to enter otp, instead it is showing the message "your request cannot be processed please try again later."

                                      I have been trying since the last 2 days but it has been showing the same message again and again. Kindly solve this issue as soon as possible or else refund my money back.

                                      My details:

                                      Token number: [protected]
                                      Dob: 01/07/1992
                                      Email: alimd.[protected]@gmail.com
                                      Mar 26, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 21, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                        A
                                        Ali.Mohammad
                                        from Shoranur, Kerala
                                        Feb 16, 2018
                                        Resolved
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                                        Resolved

                                        I have applied for pan correction in nsdl website. After completion of the payment, i received otp to authenticate the aadhar. But user interface is not showing any box to enter otp, instead it is showing the message "your request cannot be processed please try again later."

                                        I have been trying since the last 2 days but it has been showing the same message again and again. Kindly solve this issue as soon as possible or else refund my money back.

                                        My details:

                                        Token number: [protected]
                                        Dob: 01/07/1992
                                        Email: alimd.[protected]@gmail.com
                                        Mar 24, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 21, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                        I too am facing similar problem. I sent a mail to [protected]@nsdl.co.in, and followed it up by sending a hard copy of the complaint to their Pune address. I got a mail reply from their tin-info team as follows:

                                        " This is with reference to your below mail, we are unable to check the status of your PAN application with the help given PAN.
                                        Kindly contact to concern authority where you have submitted your PAN application."

                                        I sent mail to them again, asking exactly what is the meaning of their reply, and what next I should do to get a solution. I sent a reminder too, 2 days later.

                                        I am still waiting to hear from them on this problem.

                                        My token no- [protected]

                                        -Manohar Hegde
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