NSDL e-Governance Infrastructure Complaints & Reviews

Respected sir/mam
My pan card has been returned undelivered by the blue dart courier company. Kindly take my request into consideration and resend the pan card to the same mentioned address that has been submitted.
Below are the details to consider for resolving this issue :
Pan addpo5072c allotted for ack [protected].
Card sent by blue dart awb [protected].
Please respond to this request at the earliest as my requirement of pan card is urgent.

Mar 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Pune, Maharashtra, 411014

I am pooja sarathe my father name is veerbhan motwani, coupon no[protected], my pancard returned undelivered in july 2017 from the address:
Flat no a 403, buena vida,
S. No. 57/11, rajaram patil nagar, kharadi pune. 411014.
My mobile no is[protected].

Now i m shifted to dubai, so how can i get it delivered either in dubai or my home town in india.

Mar 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Address: West Godavari, Andhra Pradesh, 534444

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card of my family member. Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 06/02/2018 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more...

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7 Comments

Dear sir,
My name is muhammad saquib jamadar. I have submitted online pan application on 29 jan 2018 with token number [protected], and was rejected saying that the aadhaar card details are not correct, i have done payment via debit card and debit card was charged with amount of 115.9 inr, still i didn't received any refund yet, so kindly initiate refund as soon as possible.

Feb 9, 2018

Complaint marked as Resolved

They asked for necessary details and after submitting the details I received the refund next day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 06, 2018

Updated by Muhammad saquib The attached image is a transaction proof::

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Address: Sagar, Madhya Pradesh, 470117

Website: NSDL e-Governance Infrastructure

Acknowledgment number : [protected]
Name : ramnivas
Category : individual
Status :
Your pan card has been dispatched on 08-nov-2013 by registered/speed post* vide airway bill no. Rm[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 18-nov-2013.

Represents airway bill number for speed post & rmxxxxxxxxx represents airway bill number for registered post.

Permanent account number (Pan) : bsapr3206e

Thanks

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 08-Nov-2013 vide AWB No. RM[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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N

nash06

from Dhing, Assam

Feb 6, 2018

Hi,
I had applied for Pan application through the facility of e-kyc. But when I checked the status of the application, it says "sorry no record found". Please look into the matter.

Waiting for your solution.
Thanks.

Acknowledgement no. N-[protected]
Name: Ramina Begum

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card has been dispatched on 01-Feb-2018 by Registered/Speed Post** vide airway bill no. EA544039701IN.

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Address: Bidar, Karnataka, 585412

Website: Nsdlcra

Respected sir,
I am ramesh biradar working in government degree college
My nps login is expired and asking for new password but mobile number not registered like showing inspite that i sent s2 form so many times ddo not responding
Please add my mobile number on this pran :[protected] my mobile : [protected], email is, [protected]@gmail.com. I sent s2 form to ddo so many times but he is not responding till. So please add mobile number this pran : [protected]
Mobile number: [protected]
Email: [protected]@gmail.com

Thanking you,
Yours

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Mar 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 04, 2018

Updated by Ramesh Biradar Biradar Just I complaint here first time what will happen see.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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V

Venkatappa Reddy

from Mumbai, Maharashtra

Feb 6, 2018

I HAVE APPLIED FOR PAN CARD ACK NO : [protected] AND THE PAN CARD CLUPA9139D Issued was returned as i am not at my home when the card reached my home through post.

i request you to re dispatch the PAN card accordingly.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card is dispatched through Speed Post on 29-Sep-2017 vide AWB No. EA666620584IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

J

Jhangeer

from Dirba, Punjab

Feb 6, 2018

I don. T like

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Address: Chennai, Tamil Nadu, 600082

Dear sir,
I have applied for a new pan card in the name of sivathanu which dispatched our address in jan 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting you to resend my pan card to the same address

Mar 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 03, 2018

Updated by seenuv306 NAME: SIVATHANU

ORDER ID : SI-[protected]N

Coupon Number : [protected]

Waybill No : [protected] (while you send)

Waybill no : [protected] (returned)

PAN NO : JPIPS1036E

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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S

Satya lenka

from Jamshedpur, Jharkhand

Feb 6, 2018

Sir I am ct/gd satyanarayan Lenka from ssb rajnagar . My pran no is[protected]. My old mobile no[protected] had been lost.so I don't receive sms and I have been facing some problem. So I want regestred a new mobile no my pran account. My new mobile no is [protected]. Please sir kindly change my no.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Dear sir/ madam
This is to inform you that my pan card has been returned back, since it is undelivered.
Kindly resend the pan card bkipv4303e to the other communication address, since the in the address given, that building has gone for redevelopment.
Current communication address is:

805/pushpvinod 3,
S v road,
Borivali west
Mumbai-400092

Requesting the department to send it via speed post.

Contact person: nilesh vora
Number: [protected]
Email id: [protected]@gmail.com

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Bangalore, Karnataka, 560037

Website: Income tax dept website

I wish to state following few lines for kind consideration, am r. Ravi s/o ramaiah bearing pan number afgpr9110r date of birth 25/12/1965 and myself residing in # g 1006, 5th cross, central township, h. A. L colony, marathalli, bangalore-37. My phone number [protected], [protected] and mail id [protected]@gmail.com.
Iam mailing this with my friends mail id kindly request to address my grievance.
The cibil score which is reflecting...

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Sir,
I am neha mundhra
Acknowledge number [protected]
Pan card number edopm3597p

I wanted to request for redispatching of my pan card beacuse last time when it arrive i wasnt present at my address
I request u to send my pan card again to my permanent address

306, galaxy star, central spine, vidhyadharnagar, jaipur, 302023

Thanking you

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 13-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Applied for PAN card correction on 30th Jan 2018. I got the Acknowledgement number: [protected].
If I try to get the status I am getting "Sorry No records found". I called customer care and they told the record will take up to 48 hour.
Even after 48 Hour I am getting same error. Even I sent document through courier as I applied with Physical Document option.

This is the third time I am applying for name correction and every time they were asking one or other different documents . The main problem is all my records has my name with initials and PAN data base initials not accepted and mentioned full name. But for all proof they were expecting mane should match with application. how is it possible? even adaar card has initials.

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Rakesh R C

from Bengaluru, Karnataka

Feb 2, 2018

Issue resolved

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Address: Muzaffarnagar, Uttar Pradesh, 251001

I applied for pan card on 17th jan 2018 using e-kyc and the money got debited but the status showed that due to address exceeding in aadhaar card pan cannot be issued and money will be refunded in 1 week. So apply for pan again using another method. Till now i did not receive any refund. My token no is [protected]. Please refund my money. I applied again using e-sign service but where is the money which was deducted earlier after being told u will get the refund after 1 week. Now it’s been more than 2 weeks. Pan was to be issued in the name of taru gupta

Mar 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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PRASHANTH VARLA

from Kurnool, Andhra Pradesh

Feb 2, 2018

Dear Sir
I have applied PAN card through E-KYC and on successful completion of application I received acknowledgement with number [protected] .. But when Iam checking my application status always its showing no records found. Please help. Thank you

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2018

Verified Support

PAN card vide Ack no N-881051188319190 has been dispatched on February 01, 2018 by Speed Post vide AWB no. EA544049315IN .

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Website: Nsdl.co.in

My wife applied for pan card and provided all the necessary documents but from last 2 month's we are waiting for the pan card. Whenever we check the status says "under process".

As we know it only takes 15 days to confirm the status.

We need the pan card as soon as possible.

[protected] is the reference number.

Applicant name- Priti Kumari

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Mar 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application rejected by itd due to UID number already exists for another PAN

Feb 03, 2018

Updated by Ajaytiwary11 Can you please help if the PAN card is in my wife's name because if I am not wrong she did not applied for it earlier.

If it is in her name please help me to get the pan card

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S

shaileshhk

from Pune, Maharashtra

Feb 1, 2018

I am getting message registration pending at payment gateway.
kindly reset and see that i can do the payment and complete the registration.
since two days showing same message.
my application nos are 11440066
and 11440737

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Sir i have applied for pan card through NSDL website and i have submitted ekyc application after 2 days i have checked the status it is showing like sorry no record found but i have entered the correct acknowledgement number only
my acknowledgement number:[protected]

Sir i have checked even today also but it is showing no record found like that so please help me with this issue please resolve my problem.
i have a confusion weather my application received to Nsdl or not

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Feb 2, 2018

Complaint marked as Resolved

very good thank u consumer complaints

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Website: cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=1529493283&getName=Change%20Password

Dear sir/mam

I am a live subscriber of apy and pran number alloyed me on 19 march 2016, till date every month 485/- is getting credited into[protected] but today to check my statement over nps site, shockingly it was mentioned that pran no not found in database.in fact 8 months ago, i had also submitted my fatca details so why this all hassle is coming in between, even that should not be the reason to not found it
Please resolve it asap, i have to get tax exemption under 80 ccd (1)

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Gandhinagar, Gujarat, 382006

Hi, i have recently gone through a major name change. I already have corrected my aadhar details and have a name change in gazette and newspaper. When i tried to change it in nsdl website for my pan card, i am getting a rejection of this message. Can someone please assist?

"your request for 'new pan card and/or change/correction in pan data' cannot be processed as pan holder details provided by you in the application do not match with pan holder details in the income tax department (Itd) database. A letter dated 25-jan-2018 is being / has been dispatched to you communicating the differences in pan details. For clarifications contact tin call centre at[protected]."

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Mar 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

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Address: Karimnagar, Andhra Pradesh, 505001

Website: www.tin-nsdl.com

Sir, on[protected] i applied for new and correction pan for the following to applicants here is the details
New pan:
1. With transaction no. [protected] jupaka brahma chari date of birth[protected]
2. With transaction no. [protected] jupaka brahma chari date of birth[protected]
3. With transaction no. [protected] mohammad moinuzzama khan date of birth[protected]
Correction pan:
4. With transaction no. [protected] rachakonda anusha date of birth[protected]
For the said transactions while applying error happened but payment is done thru my debit card so pl
Give me refund asap

Thanks & best regards
Vijay kumar

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.

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Website: www.onlineservices.nsdl.com/paam/emudraWebServices.html?ID=-332075783

Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.

I am encountering the above error while submitting name change in my pan. Need direction on how to rectify the same.

Mar 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.

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Address: Hyderabad, Andhra Pradesh, 502205

Website: [email protected]

I have appiled for Pan Card online on 28 Nov 2017 in Nsdl till now i have not received my pan card and they dispatched my pan card after 2 months also no tracking details are available in Professional courier site for your reference airway bill no is[protected] acknowledgement no [protected]. nor nsdl is trying to solve my problem.For your reference I am giving my Pan card application

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Mar 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Sir/madam,

I have applied for new pan card on 29th jan 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found." please sir, i need my pan card soon. It's very urgent. I have applied for duplicate pan card as the one which i was having earlier somehow lost. So please it's my request to dispatch pan card as soon as possible.

Please check my application

Thank you
Binay singh
Mobile: [protected]

Mar 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response To know your PAN, please visit below link: https://incometaxindiaefiling.gov.in/e-Filing/Services/BackToFirstPanGs.html?ID=-[protected] Further, in case of any help, please reach us at [protected]@nsdl.co.in

Feb 02, 2018

Updated by Hackpass Hi, please tell me when my pan card will be dispatched ??. Please I am waiting. It's my request that please send me as soon as possible my original pan card.

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H

Hackpass

from Bengaluru, Karnataka

Feb 2, 2018

Hi, please tell me when my pan card will be dispatched ??. Please I am waiting. It's my request that please send me as soon as possible my original pan card.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 146

pan card resend request as mentioned

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pan card returned undelivered and no updates

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new pan card apply - we are unable proceed your online pan application due to following reason

pan refund of pan processing fee

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pan card gum game.

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regarding mobile number & email activate

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nsdl pan card redispatch request

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pan card redispatch to below mentioned address

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same pan 2 person

absence at the time of delivery of pan card

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pan correction application - ack- 881031288781416

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please refund my pan online service money

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pan card status in progress

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pan card processing

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pran not found in database

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name change in pan card

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applied for new and corrected pan but it went to error and amount is deducted from my pan i need to have refund

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e-sign - failed

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non recipient of pan card

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applied pan application through e-sign/ekyc, status is showing no record found

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