NSDL e-Governance Infrastructure Complaints & Reviews

After i made the payment it keeps saying during e-kyc verification through aadhaar that my "your request cannot be processed. Please try after sometime" (Refer screenshot) after entering the otp multiple times. This is for change request in my pan details. My token number - [protected]. I have not received acknowledgment and i was not refunded the money either.

Mar 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Sir/madam,

I have applied for reprint pan card on 8th february 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nikhil tiwari

Mar 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by nik10592 acknoldge number is N- [protected] sorry for the wrong info

Feb 10, 2018

Updated by nik10592 Token Number for this application is [protected].

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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N

nik10592

from Jaipur, Rajasthan

Feb 15, 2018

Thank you for the interest my problem has been resolved. Now it is showing some status.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Thanks for Acknowledging.

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Address: Mumbai City, Maharashtra, 400070

Dear sir,
I request you to resend my pan card returned without delivery as on 8th february, 2018.
Due to temporary change in residence arrangement, i wasn't available to collect the speed post delivery numbered ea[protected]in.
So i request you to kindly re-dispatch the same on my present address of correspondence (As attached alongwith).
The details on the same are as attached.

Apr 12, 2018

Complaint marked as Resolved

Sorry wrong site. It was supposed to be utitsl.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I applied for new pan card no. AIMPG6035H with correction which was was undelivered and send back in my absence . I want it to be resend to the same address as soon as possible
My application no. is - N - [protected].
Kindly send it in the same address.
Pan Card No. - AIMPG6035h
Address- SF-01, 592,
Niti Khand - I, Indirapuram
Shipra Suncity Ghaziabad - 201014

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Vizianagaram, Andhra Pradesh

Website: Nsdl.co.in

Due to mismatch of name in the aadhar and in pan application authentication was failed, application not generated.
I had paid 110/- processing fee through my debit card. Payment is successfully done but authentication of aadhar failed but money not refunded, will i get that amount or not, if i will get refund when will i get that amount back to me.

Apr 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 03, 2018

bharat prakash more's response plz.geving imformation my ngo pancard no not valid.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your greivance.

Verified Support

Feb 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Bharat,

Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in

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S

sai xerox

from Pune, Maharashtra

Feb 9, 2018

I am maroti vitthalrao honrao apply on 22/01/2018 (MAHARASHTRA (27)).
My acknowledgement number is N-[protected] not approvel. it getting under process please approve it.
my date of birth is 01/01/1988
My mobile No.is [protected]

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card has been dispatched on 07-Feb-2018 by Registered/Speed Post** vide airway bill no. EA566135537IN.

B

bharat prakash more

from Pune, Maharashtra

Feb 9, 2018

Hi
i am mr.Bharat more and i am presidant for jankalyan gramvikas sanstha, hated khurd organization .I gote my ngo pancard dated 16/12/2016 (pan card no.Aactj2838f 10/11/2010).But my ngo pancard not vaild .So valid problem is must.Plz.Give imformation for you resson pancord no.Valid

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Dear Bharat,

Information is insufficient to resolve your query/grievance. Email your concern/query to [email protected]

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Address: Malappuram, Kerala, 673636

I use NSDL website to create a new pan card for me. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank but Aadhar verification was not completed due to authentication issue on their registration process (Status: Your Request cannot be Processed.Please try after some time). Neither No process of my Application nor refund and it's been since long time. I didn't yet receive any feedback of my application form NSDL. Thus I request for refund of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card.Tthey have to revert/rectify their web-site if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change

Apr 4, 2018

Complaint marked as Resolved

Nothing done and closed the complaint as resolved

Verified Support

Feb 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

Apr 04, 2018

Updated by jamalpv More than ten times sent the details via said email

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Address: Meerut, Uttar Pradesh, 250002

Dear sir,

My name is jagpal & apply for a pan card ack no -[protected], after apply of one week the status show delivered very soon but after some days the status show pan returned to nsdl but not received yet, than i given mobile no but no call received so i request you to please send my pan card

Mob no : [protected]
[protected]
Office address : name-jagpal, b. I. T., by-pass nh-58 road, partapur, meerut

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 03-Feb-2018 by Registered/Speed Post** vide airway bill no. EA[protected]IN

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Respected sir/mam
My pan card has been returned undelivered by the blue dart courier company. Kindly take my request into consideration and resend the pan card to the same mentioned address that has been submitted.
Below are the details to consider for resolving this issue :
Pan addpo5072c allotted for ack [protected].
Card sent by blue dart awb [protected].
Please respond to this request at the earliest as my requirement of pan card is urgent.

Mar 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution

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Address: Pune, Maharashtra, 411014

I am pooja sarathe my father name is veerbhan motwani, coupon no[protected], my pancard returned undelivered in july 2017 from the address:
Flat no a 403, buena vida,
S. No. 57/11, rajaram patil nagar, kharadi pune. 411014.
My mobile no is[protected].

Now i m shifted to dubai, so how can i get it delivered either in dubai or my home town in india.

Mar 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Address: West Godavari, Andhra Pradesh, 534444

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card of my family member. Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of rs.110. Using my debit card. My balance was deducted from the bank on 06/02/2018 but adhar application not issued. It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more...

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9 Comments

Dear sir,
My name is muhammad saquib jamadar. I have submitted online pan application on 29 jan 2018 with token number [protected], and was rejected saying that the aadhaar card details are not correct, i have done payment via debit card and debit card was charged with amount of 115.9 inr, still i didn't received any refund yet, so kindly initiate refund as soon as possible.

Feb 9, 2018

Complaint marked as Resolved

They asked for necessary details and after submitting the details I received the refund next day.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 06, 2018

Updated by Muhammad saquib The attached image is a transaction proof::

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Address: Sagar, Madhya Pradesh, 470117

Website: NSDL e-Governance Infrastructure

Acknowledgment number : [protected]
Name : ramnivas
Category : individual
Status :
Your pan card has been dispatched on 08-nov-2013 by registered/speed post* vide airway bill no. Rm[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 18-nov-2013.

Represents airway bill number for speed post & rmxxxxxxxxx represents airway bill number for registered post.

Permanent account number (Pan) : bsapr3206e

Thanks

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 08-Nov-2013 vide AWB No. RM[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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N

nash06

from Dhing, Assam

Feb 6, 2018

Hi,
I had applied for Pan application through the facility of e-kyc. But when I checked the status of the application, it says "sorry no record found". Please look into the matter.

Waiting for your solution.
Thanks.

Acknowledgement no. N-[protected]
Name: Ramina Begum

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card has been dispatched on 01-Feb-2018 by Registered/Speed Post** vide airway bill no. EA544039701IN.

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Address: Bidar, Karnataka, 585412

Website: Nsdlcra

Respected sir,
I am ramesh biradar working in government degree college
My nps login is expired and asking for new password but mobile number not registered like showing inspite that i sent s2 form so many times ddo not responding
Please add my mobile number on this pran :[protected] my mobile : [protected], email is, [protected]@gmail.com. I sent s2 form to ddo so many times but he is not responding till. So please add mobile number this pran : [protected]
Mobile number: [protected]
Email: [protected]@gmail.com

Thanking you,
Yours

Mar 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 04, 2018

Updated by Ramesh Biradar Biradar Just I complaint here first time what will happen see.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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V

Venkatappa Reddy

from Mumbai, Maharashtra

Feb 6, 2018

I HAVE APPLIED FOR PAN CARD ACK NO : [protected] AND THE PAN CARD CLUPA9139D Issued was returned as i am not at my home when the card reached my home through post.

i request you to re dispatch the PAN card accordingly.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 27, 2018

Verified Support

Your PAN card is dispatched through Speed Post on 29-Sep-2017 vide AWB No. EA666620584IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

J

Jhangeer

from Dirba, Punjab

Feb 6, 2018

I don. T like

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Address: Chennai, Tamil Nadu, 600082

Dear sir,
I have applied for a new pan card in the name of sivathanu which dispatched our address in jan 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting you to resend my pan card to the same address

Mar 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 03, 2018

Updated by seenuv306 NAME: SIVATHANU

ORDER ID : SI-[protected]N

Coupon Number : [protected]

Waybill No : [protected] (while you send)

Waybill no : [protected] (returned)

PAN NO : JPIPS1036E

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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S

Satya lenka

from Jamshedpur, Jharkhand

Feb 6, 2018

Sir I am ct/gd satyanarayan Lenka from ssb rajnagar . My pran no is[protected]. My old mobile no[protected] had been lost.so I don't receive sms and I have been facing some problem. So I want regestred a new mobile no my pran account. My new mobile no is [protected]. Please sir kindly change my no.

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NSDL e-Governance Infrastructure Customer Care's response, Feb 28, 2018

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Dear sir/ madam
This is to inform you that my pan card has been returned back, since it is undelivered.
Kindly resend the pan card bkipv4303e to the other communication address, since the in the address given, that building has gone for redevelopment.
Current communication address is:

805/pushpvinod 3,
S v road,
Borivali west
Mumbai-400092

Requesting the department to send it via speed post.

Contact person: nilesh vora
Number: [protected]
Email id: [protected]@gmail.com

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Bangalore, Karnataka, 560037

Website: Income tax dept website

I wish to state following few lines for kind consideration, am r. Ravi s/o ramaiah bearing pan number afgpr9110r date of birth 25/12/1965 and myself residing in # g 1006, 5th cross, central township, h. A. L colony, marathalli, bangalore-37. My phone number [protected], [protected] and mail id [protected]@gmail.com.
Iam mailing this with my friends mail id kindly request to address my grievance.
The cibil score which is reflecting...

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Sir,
I am neha mundhra
Acknowledge number [protected]
Pan card number edopm3597p

I wanted to request for redispatching of my pan card beacuse last time when it arrive i wasnt present at my address
I request u to send my pan card again to my permanent address

306, galaxy star, central spine, vidhyadharnagar, jaipur, 302023

Thanking you

Mar 17, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 13-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Applied for PAN card correction on 30th Jan 2018. I got the Acknowledgement number: [protected].
If I try to get the status I am getting "Sorry No records found". I called customer care and they told the record will take up to 48 hour.
Even after 48 Hour I am getting same error. Even I sent document through courier as I applied with Physical Document option.

This is the third time I am applying for name correction and every time they were asking one or other different documents . The main problem is all my records has my name with initials and PAN data base initials not accepted and mentioned full name. But for all proof they were expecting mane should match with application. how is it possible? even adaar card has initials.

Mar 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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R

Rakesh R C

from Bengaluru, Karnataka

Feb 2, 2018

Issue resolved

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Address: Muzaffarnagar, Uttar Pradesh, 251001

I applied for pan card on 17th jan 2018 using e-kyc and the money got debited but the status showed that due to address exceeding in aadhaar card pan cannot be issued and money will be refunded in 1 week. So apply for pan again using another method. Till now i did not receive any refund. My token no is [protected]. Please refund my money. I applied again using e-sign service but where is the money which was deducted earlier after being told u will get the refund after 1 week. Now it’s been more than 2 weeks. Pan was to be issued in the name of taru gupta

Mar 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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PRASHANTH VARLA

from Kurnool, Andhra Pradesh

Feb 2, 2018

Dear Sir
I have applied PAN card through E-KYC and on successful completion of application I received acknowledgement with number [protected] .. But when Iam checking my application status always its showing no records found. Please help. Thank you

Reply

NSDL e-Governance Infrastructure Customer Care's response, Feb 7, 2018

Verified Support

PAN card vide Ack no N-881051188319190 has been dispatched on February 01, 2018 by Speed Post vide AWB no. EA544049315IN .

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Website: Nsdl.co.in

My wife applied for pan card and provided all the necessary documents but from last 2 month's we are waiting for the pan card. Whenever we check the status says "under process".

As we know it only takes 15 days to confirm the status.

We need the pan card as soon as possible.

[protected] is the reference number.

Applicant name- Priti Kumari

Mar 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application rejected by itd due to UID number already exists for another PAN

Feb 03, 2018

Updated by Ajaytiwary11 Can you please help if the PAN card is in my wife's name because if I am not wrong she did not applied for it earlier.

If it is in her name please help me to get the pan card

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S

shaileshhk

from Pune, Maharashtra

Feb 1, 2018

I am getting message registration pending at payment gateway.
kindly reset and see that i can do the payment and complete the registration.
since two days showing same message.
my application nos are 11440066
and 11440737

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 146

after making the payment i am not able to proceed with my aadhaar verification for pan update

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e-sign/ekyc reprint pan application status shows no record found

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re-dispatch of pan card on my present address

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resend pan card undelivered

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money not refunded due to authentication failure

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nsdl pan refund of pan processing fee

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pan card not delivered and status show returned

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pan card resend request as mentioned

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pan card returned undelivered and no updates

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new pan card apply - we are unable proceed your online pan application due to following reason

pan refund of pan processing fee

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pan card gum game.

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regarding mobile number & email activate

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nsdl pan card redispatch request

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pan card redispatch to below mentioned address

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same pan 2 person

absence at the time of delivery of pan card

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pan correction application - ack- 881031288781416

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please refund my pan online service money

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pan card status in progress

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