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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 170

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N
Nikhil Shahare
from Pune, Maharashtra
Sep 2, 2017
Resolved
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Address: Gondia, Maharashtra, 441601
Website: onlineservices.nsdl.com

Sir,
I have applied for pan card on 24/08/2017, but while authentication of adhaar card it said we are unable to match your details with uidai. And my application cancelled. But there was a message that your amount will be refunded in 7 days. But after 7 days i did not get my amount back.
Please refund the money deducted back to my account.
My temporary token no is - [protected]
Thank you!
+2 photos
Oct 13, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Nikhil,

Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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    J
    Jeet00777
    from Bhadohi, Uttar Pradesh
    Sep 2, 2017
    Resolved
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    Resolved

    I had applied for correction in pan card through e-kyc paperless method. But after 15 days of application the status is your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department. I am urgent need of pan card. Kindly suggest me in how long it to get pan card. Do correction take long time than fresh application. Please note this complaint and take necessary action.
    Oct 23, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Sep 06, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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      J
      Jeet00777
      from Bhadohi, Uttar Pradesh
      Sep 2, 2017
      Resolved
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      Resolved

      I had applied for correction in pan card through e-kyc paperless method. But after 15 days of application the status is your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department. I am urgent need of pan card. Kindly suggest me in how long it to get pan card. Do correction take long time than fresh application. Please note this complaint and take necessary action.
      Thanking you
      Oct 23, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Sep 06, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Jeet,

      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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        A
        asnadya
        Sep 2, 2017
        Resolved
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        Resolved

        Dear sir,
        My pan - iscps2262c was returned to nsdl.

        Request you to redispatched on below address again -
        D-850, laxmi garden, near bhagmal chowk, loni, ghaziabad, uttar pradesh -201102.

        Event details for : ea[protected]in current status : item delivered [to: nsdl ]
        Date time office event
        16/08/2017 16:19:00 nsh pune item delivered [to: nsdl ]
        16/08/2017 01:55:17 nsh pune item received
        16/08/2017 01:55:16 nsh pune bag opened
        16/08/2017 01:55:11 nsh pune bag received
        15/08/2017 04:03:24 palam tmo transit bag despatched to nsh pune
        15/08/2017 03:28:00 palam tmo transit bag closed for nsh pune
        14/08/2017 20:30:30 palam tmo bag received
        14/08/2017 16:25:06 nsh ghaziabad transit bag despatched to palam tmo
        14/08/2017 15:44:00 nsh ghaziabad transit bag closed for palam tmo
        14/08/2017 15:37:58 nsh ghaziabad item bagged for nsh pune
        14/08/2017 11:15:05 nsh ghaziabad item received
        14/08/2017 11:15:04 nsh ghaziabad bag opened
        14/08/2017 10:43:12 nsh ghaziabad bag received
        14/08/2017 00:39:09 nsh bareilly transit bag despatched to o-16 out
        14/08/2017 00:37:00 nsh bareilly transit bag closed for o-16 out
        14/08/2017 00:04:02 nsh bareilly item bagged for nsh ghaziabad
        13/08/2017 10:15:22 nsh bareilly item received
        13/08/2017 10:15:22 nsh bareilly bag opened
        13/08/2017 10:15:02 nsh bareilly bag received
        12/08/2017 11:08:41 nsh new delhi bag despatched to new delhi rs tmo
        12/08/2017 10:30:31 nsh new delhi bag received
        11/08/2017 23:32:37 nsh mumbai bag despatched to nsh new delhi
        11/08/2017 22:39:58 nsh mumbai bag received
        11/08/2017 14:48:49 bnpl sp hub dadar mumbai bag despatched to nsh mumbai
        11/08/2017 09:19:56 bnpl sp hub dadar mumbai item bagged for nsh bareilly
        Oct 8, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 06, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
        Oct 02, 2017
        Updated by asnadya
        No movement so far
        Oct 02, 2017
        Updated by asnadya
        What's the timeline for this
        Please share the details if dispatched. Also let me know if anything required from my side.
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          P
          prasan08
          from Rewari, Haryana
          Sep 2, 2017
          Resolved
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          Resolved

          Address: Bangalore, Karnataka, 560100

          Hi team,
          I am not able to get any details related to my apy pran. I have submitted hardcopy also via courier. Please help me to resolve this. Raised token 60050069 but now token details also not available.

          Pran :[protected]
          Name : prasanna a v
          Email id : [protected]@gmail.com
          Ph number : [protected]

          Please resolve at the earliest. Thanks in advance.
          +1 photos
          Nov 1, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Sep 06, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Prasanna,

          This has reference to the query/grievance raised by you.

          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            N
            nikhilsangtani
            from Pune, Maharashtra
            Sep 1, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400001

            Acknowledgment number : [protected]
            Name :
            Category : —
            Status : huf

            We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

            We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

            The status of the above applicant is reflecting as “the documents are not valid” on the nsdl site.
            I have submitted the required documents as required, kindly let me know the other documents you require for making the needful application and oblique.

            I need my pan on a urgent basis

            Tried calling their customer care center 020 – 2721 8080 a million times and it is always busy.. Really pissed off.
            Oct 7, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Dear Nikhil,

            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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              M
              manorma negi
              from Delhi, Delhi
              Sep 1, 2017
              Resolved
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              Resolved

              That i have applied for pan card and the same is despatched by post with awb ea[protected]in dated[protected] and the same is returned back undelivered. Kindly re-send the same by way of postal department and do needful. Thanking you,
              My add: h. No. 89a, a-block, gali no. 20 phase-1st, shyam vihar, near deenpur, najafgar, new delhi - 110043.
              Please cont. Me mob. No. [protected]
              Oct 26, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Sep 06, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Manorma,

              Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.
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                A
                arunsh10
                from Delhi, Delhi
                Sep 1, 2017
                Resolved
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                Resolved

                I had applied for reprint of my pan card through acknowledgement no. [protected]for permanent account number (Pan) : agups8954m
                In my name, santosh soni. However, it was returned undelivered and status on nsdl site is being shown as "your pan card dispatched by registered/speed post* vide airway bill no. Ea[protected]in has been returned undelivered to nsdl on 10-apr-2017. Please contact nsdl or the tin-facilitation centre (Tin-fc) where application was made by you."
                Kindly, re-dispatch my pan card, as early as possible. I'd be highly obliged.
                Oct 19, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 06, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Arunsh,

                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  J
                  jasrajchandak
                  from Revelganj, Bihar
                  Sep 1, 2017
                  Resolved
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                  Resolved

                  Address: Barmer, Rajasthan
                  Website: nsdl apply online pan card

                  Sir
                  My-ekyc bases bases request has failed but i will not get refund of the pan until seven days complete. My file application on 21 august 2017 through debit card and payment is successfully proceed
                  And also i am not received any acknowledgment number
                  My name jasraj chandak
                  Date of birth 8/12/1996
                  My token no [protected]
                  Email id - [protected]@gmail.com,
                  Father name sohan lal chandak
                  I apply for individual category of pan
                  Oct 12, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 06, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                  Sep 08, 2017
                  Updated by jasrajchandak
                  Till now no concern team contact from NSDL for resolution
                  Consumer complaints marked as resolved which is wrong
                  Till now no resolved
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                    M
                    mohit.saxena
                    from Chennai, Tamil Nadu
                    Sep 1, 2017
                    Resolved
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                    Resolved

                    Dear sir,

                    My pran is[protected]. I have registered in national pension system (Nps) on 14th august. I have received pin for enps. During
                    The registration i have deposited amount of rs 5000 in nps account through sbi branch. Please find attached
                    The acknowledgement receipt for the same. However, the amount is not reflecting in my account. Please see
                    The attached (Onlinesatus. Jpg) online account status for your quick reference. I have already sent an email regarding this issue at number of email ids provided in online portal, however, i have not received any response yet. Kindly look into this and do the needful asap.

                    Name: mohit saxena
                    Pran:[protected]
                    Mobile no.[protected]
                    Email id: [protected]@rediffmail.com
                    +2 photos
                    Oct 20, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Sep 05, 2017
                    Updated by mohit.saxena
                    I have logged this complaint on 1st September 2017. Still deposit amount is not reflected in my account. Please look into this.
                    Verified Support
                    Sep 06, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Mohit,

                    This has reference to the query/grievance raised by you.

                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                    For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Sep 06, 2017
                    Updated by mohit.saxena
                    Only status has been resolved. Issue is still pending. Still deposit amount is not reflected in my account.
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                      P
                      panna lal Rayal
                      from Jaipur, Rajasthan
                      Sep 1, 2017
                      Resolved
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                      Resolved

                      Address: Sikar, Rajasthan, 332025

                      I have applied for pancard aeupj2871c and the same is despatched by speed post ea[protected]in dated 25/08/2017 and the same is to back undelivered by post office losal s. O. (332025) on dated 30/08/2017 (Reason-insufficient address). Please re-send the same by way of postal department and do needful. Thanking you. Krishana jat mobile no. [protected] (Mail [protected]@gmail.com)
                      Sep 5, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 05, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. Kindly provide us with your 15 digit Acknowledgement number to check the status.
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                        Y
                        Yogeshjain392
                        from Korampallam, Tamil Nadu
                        Aug 31, 2017
                        Resolved
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                        Resolved

                        temporary token number not received

                        Address: 641029

                        Hi,

                        I had applied for the pan but my session got expired just after i went for aadhar otp verification. I didn't receive any email stating my token number. Also i am not able to reset token number since the same has been disabled. I mailed stating my query but have received no response so far. When i contacted over phone, i was informed that they will respond to the mail shortly. Its been over 1 month and i am still awaiting...
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                        B
                        barun kumar @123
                        from Surat, Gujarat
                        Aug 31, 2017
                        Resolved
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                        Resolved

                        Address: Valsad, Gujarat

                        Sir,
                        I have applied for pran, for this i have filled application form through indian post (E[protected]in) and sent it along with all the required attachments but till date i have not received any communication so i want to know that when will i received my pran no. I hope an urgent action will be taken in this regard.

                        Thanking you
                        Barun kumar
                        Oct 7, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 04, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                        NSDL e-Governance Infrastructure Ltd.
                        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                        We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                        HELLO, I HAVE SUBMITTED AN APPLICATION FOR PAN IN THE NAME OF A FIRM ON 19TH JULY 2017, TILL NO I HAVE not received any update on my appliation, it says it is under process in tin faciliation centre.Please Sir look into my application it is very very urgent.My Acknowledgement No Is.[protected]
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                          J
                          jayesh ramena
                          from Mumbai, Maharashtra
                          Aug 31, 2017
                          Resolved
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                          Resolved

                          Address: 411037

                          Acknowledgment number : [protected]
                          Name : ramena jayesh nemichand huf
                          Category : hindu undivided family
                          Status :
                          Your application for 'new pan card or/and changes or correction in pan data' is under process at nsdl.

                          &

                          Acknowledgment number : [protected]
                          Name : jayesh nemichand ramena
                          Category : individual
                          Status :
                          Your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department
                          Oct 26, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 05, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
                          Acknowledgment Number : [protected]
                          Name : HARPHOOL SINGH JAKHAR
                          Category : Individual
                          Status :
                          We have received the documents with reference to your PAN application. Your application is under process with NSDL




                          1.PAN card will be despatched only to the communication address provided in your PAN application. *Wherever the Representative Assessee (RA) details (item no.14 in Form 49A) are mentioned in the application, PAN Card will be despatched to the RA's address.
                          2.If your communication address has changed, please submit a 'Request for New PAN Card or/and Changes or Correction in PAN data' form so that the Income Tax Department's database is updated with your current address.
                          3.Written communication from the Income Tax Department will be directed to the communication address recorded against your PAN. So to avoid any inconveniences in future, please ensure that your communication address is up-to-date in the Income Tax Department's database.
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                            S
                            swadeep dubey
                            from Bengaluru, Karnataka
                            Aug 31, 2017
                            Resolved
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                            Resolved

                            Hello,

                            I have filled online application for reprint of the pan. My temporary application token number is: [protected].
                            I've filled the application and made the required payment through netbanking (Rs. 118.90) on 19-aug-2017. After payment, it asked for continue with ekyc and an otp was sent to my mobile number. When i filled the otp and submitted, it's saying "your request cannot be processed at this time, please try later". I have tried so many times after that but it's saying same thing and hence not generating the acknowledgement. Can you please help in rectify this issue or guide me what should i do now?

                            Thanks,
                            Swadeep,
                            Oct 11, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 04, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                              A
                              abinash r
                              from Chennimalai, Tamil Nadu
                              Aug 31, 2017
                              Resolved
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                              Resolved

                              Address: Tiruvallur, Tamil Nadu
                              Website: Nsdl

                              Sir/madam,
                              I completed the online application procedure n paid the fee through netbanking for pan and also authenticate adhaar no by e-kyc method for on nsdl site it is showing that i failed adhaar authentication and then i tried for second time it also failed. More over i have not received my payment back. Kindly look into the matter.
                              Tq, abinash
                              +4 photos
                              Oct 7, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 05, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                                P
                                parwalon
                                from Kanpur, Uttar Pradesh
                                Aug 31, 2017
                                Resolved
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                                Resolved

                                [protected]
                                Name : kirti
                                Category : —
                                Status :
                                Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/66282803/66282804/66282805 for details:

                                Representative assessee details not given for minor/deceased applicant.
                                Oct 6, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 04, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                I had applied with NSDL online for a change in my PAN details. My PAN no is CALPP4185Q. The transaction reference no for my online application is J[protected]. My application was Expire Kindly refund my PAN processing fee.

                                Date : 30 Aug 2017.
                                Transaction Status: Success.
                                Dear sir I N manglem sing apply for pan card 3 days back but when i check its show me sorry no matching data found
                                acknowledgement no [protected]
                                note i expand my title as ningthoujam
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                                  M
                                  Monti Gupta
                                  from Tiruchirappalli, Tamil Nadu
                                  Aug 31, 2017
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 401305

                                  Sir
                                  Acknolegment no n-[protected] has been retund from speed post plz send it back its very urgent my contact no [protected]/[protected]
                                  Plz its very urgent plz sir its very urgent or can i gan hand delivery from nsdl off then pls call me i will come to take my pan card its my company pancard of jay maa traders plz its very urgent plz let me help me plz
                                  Oct 11, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 05, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                  I had applied with NSDL online for a change in my PAN details. My PAN no is CALPP4185Q. The transaction reference no for my online application is J[protected]. My application was Expire Kindly refund my PAN processing fee.

                                  Date : 30 Aug 2017.
                                  Transaction Status: Success.
                                  My PRAN no[protected] has locked. My self nayeem ul haq shah from batagind verinag teh dooru dist anantnag
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                                    D
                                    Dfo Etawah
                                    from Kanpur, Uttar Pradesh
                                    Aug 30, 2017
                                    Resolved
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                                    Resolved

                                    Address: Etawah, Uttar Pradesh

                                    Dear sir,
                                    I am working in forest department under the admi. Dfo auriya. I am retaired from job on[protected] on the post of mali/chaukidar as above pran no[protected] nps deduction on[protected]. That how much amount deposit on this pran and how can i return back this amount. No body can say and do any things alse about my payment.
                                    Dfo auriya office has write to letter about this payment to t. O auriya, director of pension nidesalaya lucknow but no response form any where. Till today on[protected] my payment of dedection of nps still pending.
                                    So please do finally about this payment.
                                    Shyam babu
                                    Village - dhrmpur
                                    Post dadora
                                    Distt - etawah (Up)
                                    Oct 6, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 04, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                    NSDL e-Governance Infrastructure Ltd.
                                    1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                    We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                      NihitKshatriya
                                      from Ahmedabad, Gujarat
                                      Aug 30, 2017
                                      Resolved
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                                      Resolved

                                      Hi, i have applied for pan card trusting that "3 day promise" of getting pan card number issued. This is very urgent for me.

                                      Further we are not able to reach out to any customer care executive. The numbers mentioned in the acknowledgement receipt are not reachable.

                                      Please help me resolve it. It is very urgent.

                                      Kindly look into it and resolve my issue. Here is the ack number: n-[protected].
                                      Sep 4, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 04, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                      It is you to inform you that E PRAN no[protected] was being applied dated 03/08/2017 with contribution receipt no[protected] and transaction numner JHMP[protected] .Its being 20 days i havent recived any message or pran . Its a request that pls provide me the staus about the pran card
                                      Email: [protected]@gmail.com, [protected]
                                      It is you to inform you that E PRAN no[protected] was being applied dated 03/08/2017 with contribution receipt no[protected] and transaction numner JHMP[protected] .Its being 20 days i havent recived any message or pran . Its a request that pls provide me the staus about the pran card
                                      Email: [protected]@gmail.com, [protected]
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