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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 179

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S
Shobhana Jaiswal
from Chennai, Tamil Nadu
Aug 2, 2017
Resolved
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Address: 560075
Website: enps.nsdl.com/eNPS/NationalPensionSystem.html

I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: shobhana jaiswal
Email: [protected]@gmail.com
Aug 14, 2017
Complaint marked as Resolved 
Resolved
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
I opened an NPS account couple of months back, and received my PRAN card. However when I am trying to login and set IPIN I am getting a message says "PRAN not found in database". Please suggest.

PRAN[protected]
Name - Deepesh A P
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    Bhim Rathor
    from Delhi, Delhi
    Aug 2, 2017
    Resolved
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    Address: New Delhi, Delhi, 110086

    Acknowledgment number : [protected]
    Name : pawan kumar
    Category : individual

    Status :
    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. But dear sir/madam i have no pan card please help me
    Mail address:- b. [protected]@gmail.com
    Contact no [protected]

    What should i do next. Please help me out, i need urgent
    Sep 14, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 07, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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      A
      Amit2504
      from Nagpur, Maharashtra
      Aug 2, 2017
      Resolved
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      Resolved

      Dear sir,

      This is to inform that, i had applied for correction in my pan no. Azcpk9363k on 10th of july from nsdl.

      Acknowledgement no. For the same is [protected].
      1st complain reference no. 8444400.

      I am not able to link my aadhar with pan and hence cannot file income tax return even after the due date of 31st july 2017. This has been really pathetic service.

      How much time is required to update the information in pan.

      I have been told that it will take 10-15 days for the correction but nothing has been received yet. Nor do the people sitting in your call center support and give answer properly.

      Thank you.

      Warm regards,
      Amit khattar
      Cell: +[protected] &[protected]
      Email: [protected]@outlook.in

      C/o naresh doshi,
      Harinaam appt. Besides sbi
      Central avenue, ambedker sq.,
      Nagpur - 440008
      Sep 14, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 07, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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        K
        Kenajit Khaidem
        from Barpeta Road, Assam
        Aug 2, 2017
        Resolved
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        Address: East Khasi Hills, Meghalaya

        Sir,
        I am, khaidem kenajit singh my pran no.[protected]
        I forgot my pass word iam entered more then five times wrong pass word. So m y account has been lock. So please send new pass word and unlock my account this is my new. Please send me new ph. No [protected].

        Your faithfully
        Khaidem kenajit singh
        Pran no.[protected]
        Ph. No. [protected]
        Sep 12, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 07, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:

        NSDL e-Governance Infrastructure Ltd.
        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
        We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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          S
          sri36924
          from Delhi, Delhi
          Aug 2, 2017
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          Address: Mumbai City, Maharashtra, 400013
          Website: ndls.co.in

          My pan card no dkrpd8377r returned back by the courier
          Dear sir
          My pan card no dkrpd8377r with the acknowledgement number [protected] send in speed post airway bill no-ea[protected]in was returned back so i want to resend it as soon as possible. Please write my contact number on the speed post so that the deliverer can easily deliver to me. My contact number is [protected]. Please resend it as soon as possible i will remain very much oblique to you for this act of kindness.
          Thanking you
          Gurbaaz singh dhillon
          S/o - preet mohindera singh
          House no ds-254
          Arjan vihar
          Delhi cantt-110010
          Phone-[protected]
          Sep 18, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN card has been dispatched on July 19, 2017 by Speed Post vide AWB no. EA[protected]IN.
          Sir,
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            A
            Arjun Manjhi
            from Jabalpur, Madhya Pradesh
            Aug 1, 2017
            Resolved
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            Dear sir
            App bol rhe ho we have not received document or jab maine pan card k liye apply kiya tha toh mera ekyc successful kyn bataya mene puri process complete ki thi tabhi toh apne mujhe acknowledgement number diya tha hamari problem thik ki jaye jald se jald i need my pan card plzz... Do something
            My acknowledgement is -[protected]
            Sep 17, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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              J
              Jayant Bhradwaj
              from Lucknow, Uttar Pradesh
              Aug 1, 2017
              Resolved
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              Address: Lucknow, Uttar Pradesh, 226003

              Dear sir

              This acknowledgment number is first time apply for new pan card..

              But issu income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
              Kindly chek and pleas resolve this problme... For apply pan for january month... Pleas chek and resolve...

              (1. Acknowledgment number :[protected]
              Name : mohd arasi
              Mobail number : [protected])

              2. Acknowledgment number : [protected]
              Name : mohammad usman
              Sep 19, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 07, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                B
                Bmohapatra123
                from Bhubaneshwar, Odisha
                Aug 1, 2017
                Resolved
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                Hi, i have not received my pan card till date 1st august 2017. My ack no is - [protected], nsdl website say my card is dispatched from 30th may 2017 by indian speed post vide airway bill no. Ea[protected]in. When i track this airway bill no in postal website that say this consignment is not found then i contacted at nearest post office they said this tracking no not registered at any post office of india. I have contact many times to the nsdl customer care but no result is fund. It already 3months gone how many days nsdl taking for pan card dispatch.
                Sep 8, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                Verified Support
                Aug 07, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                I applied pan card and I received my acknowledgement number which is N- [protected] and i track my status few days ago but it shows some problem of my signature to dispatch your pan card ...how can I rectify that so Tel me the solution for that...
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                  V
                  vinaychaukumar
                  from Mathura, Uttar Pradesh
                  Aug 1, 2017
                  Resolved
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                  Hello team
                  I have applied for a new pan and its been more than a month now. The status is keep on showing "your application is under process at income tax department."
                  Details are :
                  Acknowledgment number : [protected]
                  Name : vinay kumar
                  Status : your application is under process at income tax department.
                  Still for how many days i will have to wait? Please do the needful.

                  Thanks in advance.
                  Sep 21, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  ACKNOWLEDGE NO. - [protected]
                  NAME- MANOJ DEVI
                  CATEGORY - INDIVIDUAL
                  STATUS- :
                  Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
                  Why nsdl shows this
                  i am apply first time for pan card.
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                    S
                    Sankar53
                    from Bengaluru, Karnataka
                    Aug 1, 2017
                    Resolved
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                    I applied on 12 july 2017. My acknowledgement number is [protected]. The status looks same for a long time.

                    Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/49239885/23529580 where the application was submitted by you... This is my status.. Still is in under process?. Check my status about card and replyme.
                    Sep 7, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                      S
                      Sumit Nanda Stone Heart
                      from Indore, Madhya Pradesh
                      Aug 1, 2017
                      Resolved
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                      Address: Mandla, Madhya Pradesh, 481661

                      Sir/mam,
                      I applied the pan card for my mother in e-sign (E-kyc) mode in nsdl at[protected] and acknowledgement number : n - [protected], almost 15 days has passed away but in this date pan application status is -
                      We have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]
                      Sep 10, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 07, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                      I had applied for a pan card but my application was cancelled as there was a mistake in my name in the address proof i submitted.i haven't received the refund of the fee yet.my token number was [protected].
                      Day before yesterday on 25/07/2017 around 3:25 pm I have applied for new PAN Card. I had also paid the money but i forget to copy the Token Number. My details is given below:

                      Name:Laltu das
                      Adhar No[protected]
                      Address-25/C/H/11 Belgachia road, Kolkata-700037
                      Contact No-[protected]
                      Email I.[protected]@hotmail.com
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                        T
                        Tri@123123
                        from Nagram, Uttar Pradesh
                        Aug 1, 2017
                        Resolved
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                        Resolved

                        Address: Mirzapur, Uttar Pradesh, 231301

                        Dear sir,
                        Maine 17/05/2017 ko pan application kiya tha. Lekin jitni bar maine status chque kiya kisi bhi bar pan status nahi dikhaya aur bar bar niche diya hua masege hi dikha raha hai. Kripaya aap is problem ka solution nikale.

                        Acknowledgment number : [protected] name : asaraf ali category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                        Sep 8, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 07, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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                          Talha Qureshi
                          from Bhopal, Madhya Pradesh
                          Jul 31, 2017
                          Resolved
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                          Resolved

                          Address: 462001

                          Sir
                          I have submitted the pan application on 18 july but not yet get my pan card. Ia always check the status they will give this message (
                          Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you)
                          So can you please give me the status or whatever the problem is there.
                          My acknowledgement no is ([protected])
                          Sep 14, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 03, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            S
                            Subhasish Maity
                            from Kolkata, West Bengal
                            Jul 31, 2017
                            Resolved
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                            Resolved

                            Hi Team,
                            I have applied for Pan Card change on 29th July, 2017 in e-sign mode from NSDL website.
                            My Acknowledgement number is
                            N- [protected]

                            Name- Chandrani Maity

                            Now when checking application status with same Acknowledgement number in https://tin.tin.nsdl.com/tan2/servlet/PanStatusTrack
                            it is showing "Sorry, No record found."

                            Please look into this.
                            Aug 3, 2017
                            Complaint marked as Resolved 
                            Immediate action taken by NSDL Team. They reviewed the Pan application and updated the status.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Aug 03, 2017
                            Updated by Subhasish Maity
                            Hi NSDL E-Governance Infrastructure Team
                            Thank you team for Updating this status. Really appreciate your quick response.
                            good
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                              K
                              kferreira86
                              from Mumbai, Maharashtra
                              Jul 31, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400064

                              Dear nsdl concern manager,

                              This to inform you that i have received a notification that i have to fill some discrepancy form to change my fathers name on my pan card, i had visited a nsdl branch at malad west, filled a form given to me for name change for correction and marked the relevant checkbox, also provided all documents as asked, still i get to there is one more form to be filled which could have been informed to me earlier at the time of application or sooner not after 2-3weeks from application date, this is really very unprofessional work, the government has trusted a third party like to to take care of the citizens difficulties, but i regret its decision as things should get hassle free for us not difficult. After opening the status page and searching my status i cannot find that damn letter.

                              Pan app. #: [protected]

                              My email id is [protected]@gmail.com

                              Regards,
                              Kevin ferreira
                              [protected]
                              Sep 15, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 03, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted.
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                                H
                                Hitesh R
                                Jul 31, 2017
                                Resolved
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                                Resolved

                                Address: 380054
                                Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                                I had applied online for changes in the pan card on 17th may 2016 and subsequently forwarded required documents as a proof (Date of receipt 7th jun 2016) i. E copy of passport along with the acknowledgement to m/s ndsl, but some how request was not processed by ndsl with following message

                                Your pan application status

                                Proof for change in father's name required.
                                Submit proof of father's name change.

                                Though i have provided passport copy for correction of my date of birth and correction of father's name (As by mistake my name was duplicated in the same field) and till date application is not processed

                                Request you to do the needful as due to discrepancies in the pan card & aadhar card i am not able to file ny return as link aaadhar with pan and fails due to mismatch in database.

                                Acknowledgement number [protected]
                                Name hitesh navinchandra raval
                                Father's name navinchandra r raval
                                Date of birth/incorporation 26/02/1972
                                Payment details* net banking: your payment of rs.107.00 against transaction number[protected] has been successfully processed
                                *cheque/demand draft shall be drawn in the name of "nsdl-pan" and should be payable at mumbai

                                Please send duly signed and photos affixed acknowledgement receipt
                                Sep 11, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 03, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                  ibhargav90
                                  from Ahmedabad, Gujarat
                                  Jul 31, 2017
                                  Resolved
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                                  Resolved

                                  Address: Bharuch, Gujarat, 392001

                                  Tin call centre at[protected] number is always busy throughout dated on 31st july, gujarat and it really disappoints as i tried calling 50-60 times. Please be available for customers and don't let government work look like a shame.

                                  Anyways, here's my query:
                                  I made a change name request for a name as it conflicts with my aadhar and other documents.
                                  Unfortunately, i made a silly mistake in my name and i want to modify it again
                                  I want to know if there is any way to edit that existing rqeust or i have to make a fresh one and if i have to make a new fresh request, then the previous request will cause any problem for creating a fresh one?
                                  My ack. Number - [protected].
                                  Sep 15, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    UmeshTiwari75
                                    from Mumbai, Maharashtra
                                    Aug 1, 2017
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                                    Sir I have applied for PAN card online with e-KYC(Adhar verification). I haven't received the PAN card or what is the way to see the status of such type of PAN card(with e-KYC). My Acknowledge No is [protected].
                                    Please let me know the status. Sir I have to submit my income tax return for this year. It will be helpful if I know the status of my application
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      shivakumar_g
                                      from Hyderabad, Telangana
                                      Jul 31, 2017
                                      Resolved
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                                      Resolved

                                      My ack no. Is [protected] and allotted pan number is cfhpg2066n.

                                      And when i checked my status of pan card, it shows "your pan card has been dispatched on 23-jun-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 03-jul-2017."
                                      But till now i didn't received my pan card. So, i request you to please kindly delivery my pan card as early as possible.
                                      Aug 30, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 03, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        michelemistry
                                        from Vallabh Vidyanagar, Gujarat
                                        Jul 31, 2017
                                        Resolved
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                                        Resolved

                                        I applied for pan card using e-kyc option. But it failed and gave reason that some of the information does not match with adhar card. Apply using physical mode and the deducted money will be refunded within 7 working days. It has been more than 7 working days but still it has not been refunded and i have already applied for pan using physical mode. My token number is [protected]
                                        Sep 8, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 03, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                                        Aug 21, 2017
                                        Updated by michelemistry
                                        I emailed my temporary toekn number, e-mail id and date of birth. But still no response. Kindly resolve my issue and refund my money.
                                        Aug 21, 2017
                                        Updated by michelemistry
                                        It has been around 12-13 days since I sent the information.
                                        Sep 08, 2017
                                        Updated by michelemistry
                                        Will my complain ever be considered?
                                        Acknowledgment number : [protected]
                                        Name : om prakash
                                        Category : individual

                                        I am 100% sure that i have never applied for any other pan card before.
                                        I am also tired of contacting nsdl customer service number [protected]
                                        Buts its 24*7 busy. Please hel me.
                                        Dear sir/madam,
                                        i requested u, plz resend my pancard at following add.
                                        acknowledge no.[protected]
                                        pan no. DRBPM914G
                                        Add. 16/69 gower chowki road hajiipura tajganj agra
                                        MOB:[protected]
                                        Plz, do needful as earlist as possible.
                                        On 19.07.2015 i had applied for new pan card but after completing the transaction website of nsdl said your mobile no. is not updated in aadhaar card and payment has been deducted from my bank account. My token no is [protected]. So you are requested to refund the sum
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