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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Dec 13, 2025

Complaints 5312

Resolved

3580

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1732

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Address: Bijnor, Uttar Pradesh, 246729

We have applied for new pan in the month of may-2017 with acknowledgement number n - [protected] we have been checking regularly the status on nsdl site, the status is mentioned as:
Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/42541984/42541986 for details:

Form not signed/signature not proper/signature not in black ink.

I send my new form on your mailbox

+2 photos

Sep 14, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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A

Adv Udit Chaudhary

from Lucknow, Uttar Pradesh

Aug 11, 2017

When it will be solve

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Address: Puri, Odisha, 752001

I have applied for a new pan card in the name of binapani mishrawhich dispatched our address in 21st june 2017. I couldn’t receive the pan card as our home was closed when the courier man reached our home. Later, after couple of days we contact the courier office regarding the post. He told that he kept with him for one days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: binapani mishra
Acknowledgement number: [protected]
Pan card no-dvnpm9563f
New way bill no-[protected]

Sep 3, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly furnish your query with your 15 digit ACK No. to check status.

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Sir,
I opened nps lite account and i am contributing regularly, but when i am trying to reset my ipin it says PRAN no. not found in database due to which i am not able to check my account status or reset my ipin.So please resolve this issue as soon as possible.

Name-KULDEEP KUMAR JAIN.
PRAN No.[protected].
Mobile Number- [protected].
E-mail [protected]@gmail.com.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Dear sir,
I have applied for a new pan card in the name of fekani devi which dispatched our address on 15-jun-2017 by registered/speed post vide airway bill no. Ea[protected]in. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for some days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: fekani devi
Acknowledgement number: [protected]
Date of application: 23 may 2017
Mobile no: [protected]

+1 photos

Sep 9, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 604001

I have applied for a new pan card in the name of bathrabagu yuvageerthy which dispatched our address in 15th july 2017. I couldn’t receive the pan card as our home was closed when the courier man reached our home. Later, after couple of days we contact the courier office regarding the post. He told that he kept with him for one days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: bathrabagu yuvageerthy
Acknowledgement number: [protected]
Mail id: [protected]@gmail.com
Address: 17c, ramnagar, gopalapuram, tindivanam-604001

Sep 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on July 28, 2017 by Speed Post vide AWB no. EA[protected]IN .

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Nsdl had forwarded my amended pan card no bewpp5895p through blue dart express vide waybill number : [protected] reference no :[protected] on 12.07.17. As i was temporarily out of station, i had requested blu dart on their website to arrange delivery on 29.07.17. But to my surprise i received a mail from blue dart stating that they have returned the consignment to nsdl rto on 28.07.17 without making any reference to me.

I have sent a mail to nsdl rto on their email id [protected]@nsdl.co.in but no response so far. I reques that the amended pan card be sent to my following address for communication purpose only:
Prema venkataraman
Flat # 403, 3rd floor
Mahaveer palms
Kodichikkanahalli main road
Bangalore 560076.

Sep 21, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Udaipur, Rajasthan

I have applied for correction in my date of birth in my pan on 28th june, till date it is not corrected. Still the status is showin "pending". My application acknowledgement no. Is [protected].31st july is last date of e-filling, so kindly help me out. How can i handle it with the situation as i am unable to file return as aadhaar is not linked with pan

Sep 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in

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Address: 202421

Sir mene steel city securities se aadhar enrollment center liya tha aur ek machine baad band kar diya hai jo ki aap ke hi yeha se registrar hai to mera branch code hai scsl ka 22846 to shuru kyon nahi kar rahe ho aadhar machine ko jabki other companies shuru kar rahi hai aadhar enrollment machines ko..

Please start kara do mera aadhar enrollment center jo ki band hai..

Sir reply jaroor de..

Thanks

With regards
Omvir kushwaha
Nh 93 kushwaha market bus stand dhanari sambhal
[protected], [protected]
[protected]@gmail.com

Sep 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear NSDL,

Please be informed that as per the instruction from UIDAI, Branch code[protected] machine was de-registered due to Non-Compliant.

He is not following the guidelines o[censored]IDAI. Below mention the reasons due to which his machine was deregistered.

1) Over Charging.
2) SFTP not uploaded on time.
3) During surprise visit, office found closed without any prior information and not displayed any notification outside his office.
4) Whenever we called him, he never answering the call
5) He has not submitted the signed consent in which it clearly mention that PEC will not charge any amount for new enrollments and for rest they will charge the amount prescribed by UIDAI.

Regards
Steel City

Verified Support

Aug 07, 2017

NSDL e-Governance Infrastructure Customer Care's response Please forward your exact complete grievance/complaint along with [protected]@nsdl.co.in

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Address: Pune, Maharashtra, 411014

Website: PAN CARD

I am an individual and had applied for the change in my name and address. I am now married for 13 years and most of my government documents bear my married status name and address. I am not a day or a week married person who needs a change of name and address with a martial status pan card so need to submit a wedding card as a newly wedded person to can satisfy the clause of married status. My husband and i could not get marriage certificate just because we both are busy as well as our witnesses. I am ready to tender my husband appointing me as his medical beneficiary which is also a semi-government document

Sep 12, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

NSDL e-Governance Infrastructure Customer Care's response If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

Aug 07, 2017

Updated by Kanchan Kambli Sir,
As you have asked me the NSDL e-Governance 15 digit acknowledgment number which is as follows N[protected] in name of Mrs. Kanchan Sadashiv Kambli. As I am working as an Advocate and my previous enrollment was as Miss Kanchan Vishwanath Karangutkar in the year 1994 so my previous all documents were issued in the same name. Today the status is all my Advocate Documents including my Bar Council of India Sun not, ID, Enrollment with the High court of Bombay A.A.W.I ID and even Ration Card stand in the name of Mrs. Kanchan Sadashiv Kambli as my name has been duly changed due to Change in the name in Gazzate. Hence I had submitted with my Gazzatte Copy. I just fail to understand with an insistence of Wedding Card which can be just printed for name sake or the Photos if asked for which can also be created. I have changed my name in all the Government Documents and still, your insistence from your office for Wedding card doesn't seem reasonable. I failed to understand why Indian Central Government don't insist all their Government EmployeesCentral & State) to furnish their Marriage Certificates to their Government Bodies so no such confusions are faced by their wife. No lame excuses can be made by Husbands as it is their job and they will have to tender all their details with all Aadhar Card no to offices along with Marriage Certificates. Today I have so attached my Beneficiary ID of my husband issued in my favor by Maharashtra Police Kutumb Arogya Yojana. I am a permanent resident of Navi Mumbai, and residing at the given address.
Thanking you,
Regards,
Mrs.Kanchan S. Kambli

Aug 27, 2017

Updated by Kanchan Kambli Sir, Please note that as requested by you I have complied to your request on[protected] from my this very e-mail account.I am really upset for the delay if it is not carried out from your end. I have no idea why such delay is there from your end when the services are not done expediously. First of all your office insist on e-service, then point of lack of documents, then reply late on e-mail. Then no reply after expiry of more than 15 working days, and Govt wants e-service & No privatization of Govt Offices when the services are of slow moving bodies.Lack of staff, Inexperience people are no excuses if it was pvt bodies the license would have been cancelled. But when there is delay by Govt offices then what should we do. Hope you reply. Atleast reply for any compliance if pending,

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Address: Thane, Maharashtra, 400076

I have made my pan card. The name and dob are wrongly printed on pan card. My all the documents (I. E 10th certificate, adhar card, passport, voter id etc) are bearing the name as md emadur rahman. I want to correct my name as md emadur rahman in place of wrong name (Mohammad emadur rahaman). I have applied several times for correction but not work. How do i do the same?

Sep 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly furnish your query with your 15 digit ACK No. to check status.

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Sir, my name jagannath saha a senior citizen. I applied for a new pan card through online portal with e_kyc on 30 june 2017. I successfully submit my application and paid the fee and got an acc. No. And also payment receipt from nsdl. But from that day i am unable to tract my application through online messege shown "no record found" and also not get my pan. I called so many time to the call centre of nsdl and also send so many mails. But nothing reply received. Customer care person told me wait for 2days, 5 day, and so on. Now today told wait for more days but not give a specific time. My pan card is important for me for my business registration and also for my bank account. I already wait for 1 month. Nothing resolution come from nsdl. Please help me from your site.
Payment ref. No. 1010009476812300620172336501498846010204
Acknowledgement number n-[protected]
Name :jagannath saha
Dob. : 11/01/1953

+1 photos

Sep 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I used the nsdl site to change certain details mapped to my pan card before i pay my taxes. I opted for e-kyc. The details of the transaction are:

Application type: 49a
Date of transaction :[protected]
Transaction reference no. : jhdf[protected]
Bank reference no. :[protected]

After payment of the rs 120.62 including all charges the web page asks for otp generation for aadhar verification, but there is no link to proceed further. As a result, the money is deducted from bank account while service is not provided.

This is not an isolated case and there are thousands (Or more) of such complaints of honest taxpayers money being lost, due to trusting a govt. Provided online service at this day and age, when the govt. Is promoting digital india campaign.

Nsdl should immediately suspend the website so that citizens money is not lost and save them from unwanted harassment.

Please refund the lost money immediately.

+3 photos

Sep 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Website: wwwassam rifel.gov.in

Sir,
I have already posted my grevance, stating to review my pension under the pension rule 54, gid (23), pension rule & para, 10.1.29. The details are as under:
Smt. Govindi devi w/o late sh. Tula ram sharma, 101040 ex rfn
Ppo no.[protected]
Bank: sbi
A/c no:[protected]
Bsr code:00007000
Adhar card no:[protected] which indicates date of birth i. E. 01/01/1933
Copy of all relevent documents have already been deposited sbi for onwards transmission to pao assam rifles for taking necessory avtion. The bank informed that they have long back forwarded the documents to concerned deptt. Till date no responce received.
May i request you to kindly apprise the latest position at current address already forwarded as under:
Govindi devi w/o late sh. Tula ram
Village & post office: sirpur bichhwa (Khera)
Khatima, udham singh nagar
Uttrakhand.

Aug 7, 2017

Complaint marked as Resolved

as desired all relivent informations have been provided. kindly list out if any document, information required. regars govindidevi

Assam Rifles customer support has been notified about the posted complaint.

Aug 07, 2017

Updated by chandra ballabh sir what is the progress of my enhancement of pension

regards

govindi devi

Aug 28, 2017

Updated by chandra ballabh SIR, howmuch time it will take to respond my grevence pending with DGAR.

Regards
Govindi devi

Aug 30, 2017

Raakeesh's response I am Rakesh Ranu, staying at Murshidabad, West bengal I have passed out H.S on 2016, and then I have tried for Assam Rifles, But I did not got any result from them, as neither i have got any deselection result nor i have got any selection result, So I only want to know I have got selected or not for the Assam Rifles.

requesting you to resolve my query and give me my positive result.

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R

Raakeesh

from Kolkata, West Bengal

Sep 5, 2017

Name: Rakesh Ranu
Age: 21
Mob No: [protected]

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Address: Pune, Maharashtra

Website: Www.tin-nsdl.com

Dear sir,
I am nitin a a puc student and for the purpose of education loan i have applied for pan card on 10th july 2017 at karvey office ballari, karnataka. But still it's showing that your application is under process.

I literally m in very much need of my pan number for bank purposes sir please help me. The service provider (Karvey office) isn't responding properly.
And my college starts in 1st week of august i should apply for the loan to the bank within that please help me.

My acknowledgement no is n-[protected]

Sir i really will be very much thank full to you i[censored] help me soon

Thanking you
With regards nitin. A

Sep 11, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Patna, Bihar, 800008

I am bhavna anand having pan no. Cxupb5802j.

My name in the earlier pan was mentioned as anand bhavna. As my name is bhavna anand, i applied for change of my name in pan card and i got a fresh pan card through speed post, dated 15th july 2017.

I had applied for sebi’s nism certification registration, who informed me that the pan database still contains my name as anand bhavna.

May i request you to kindly get the same rectified at once.

Regards

Sep 2, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

NSDL e-Governance Infrastructure Customer Care's response Kindly e-mail your query with your 15 digit ACK No to [protected]@nsdl.co.in

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B

babu21223

from Delhi, Delhi

Jul 28, 2017

Dear
sir/madam,
i have apply a pan form but my form is not complete and form fees was deduted in my account rs 116.20.0n[protected].
so please sir my fees payment refund to me in my account .
thankyou
name- babu lal
a/c no- [protected]
transaction id- S70389085

duplicate pan issued but database not revised - Comment #2801127 - Image #0

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Address: Bangalore, Karnataka, 560022

Website: nsdl

I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money.
Details are given below:
Token no. [protected]
Dob: 26/07/17
Name: arham jain
E mail: [protected]@outlook.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Samastipur, Bihar, 848101

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Sir, i applied for a pan card but due to technical issue the site said your previous payment was cancelled money will be refunded then i again make a payment thn it also has been declined due to aadhar updation.
In this way i paid two times processing fee of rs.120.

1st transaction no. - jsbi[protected]igabrlnrq5
2nd transaction no. - jsbi[protected]igabrlmrj3
Hopw you will concern on my issue.
Thanks

Sep 3, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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J

Jaideep Gill

from Ludhiana, Punjab

Jul 28, 2017

Please deliver my pan card to my address.the courier services were worst of blue dart please send it by another post.i will be very thankful.
My application number=[protected]
My name = jaideep singh
Pan number=INHPS1667F
please deliver it I need urgent

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Address: Sonipat, Haryana, 131301

That i have applied for pan card and the same is despatched overnite express ltd couriers, with cosignment no.[protected] dated[protected], pan card no. Cqmpr6785f and the same is returned back, but status show delivered. Pan card not receive our home address. Kindly re-send the same address by way of postal department and do needful. Plz solve my problem as soon as

Cont. No. [protected]
Thanking you,

+1 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Î

Îñdër Pål Sìñgh

from Bandipura, Jammu and Kashmir

Jul 28, 2017

Dear NSDL,
I try to make pan card using ekyc but after payment it says EKYC failed and submit physically documents.my token no is following:
[protected]
[protected]
[protected]
[protected]
plzz respond.when will i get refund plzz contact me on [protected]
and my email is [protected]@gmail.com

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Dear sir/ madam
L applied for a new pan card on 27th of may. My application no is - n[protected]. While checking the status it is found to be returned to nsdl on 12th july by blue dart express.
What is most surprising is that your courier didn't bother to make a call to me when they found my flat under lock and key.
Please resend it and also give me an intimation of its resending so that i can be available on the date of delivery
Tanusha majumdar

Sep 2, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 19-Jul-2017 by Speed Post vide airway bill no. EA[protected]IN

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K

kanagaraj sivaprakash

from Coimbatore, Tamil Nadu

Jul 27, 2017

Dear sir/madam,
i requested u, plz resend my pancard at following add.
acknowledge no.[protected]
pan no. DRJPM5194J
Address : 44, Meenavar Mariyamman Kovil Street,
ANTHIYUR - 638 501. ANTHIYUR (PO & Tk) Erode (Dt)
Plz, do needful as earlist as possible.

resending of pan card - Comment #2799909 - Image #0

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Dear sir,
I had requested for correction of my name on pan card.
I had submitted all the required documents and i have the acknowledgement of it. Its now more than 4 months and i have not heard anything about it.
The website shows status as "your application for 'new pan card or/and changes or correction in pan data' is under process at income tax department"

I request you to please deliver me corrected pan card at the earliest.

My acknowledgment number : [protected]

Sep 1, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

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