Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 182

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Parbhat Goel
from Chandigarh, Chandigarh
Jul 21, 2017
Resolved
Report
Copy
Resolved

Address: Bathinda, Punjab, 151001
Website: www.cousmercomplaints.in

Sir,
I am parbhat goel my pran card no.[protected]. I forgot my passward then i entered five times wrong passward, so my account has been locked. So please send me new passward & unlock my account or reply me how can i unlock my account. My e-mail id is [protected]@gmail.com

Thanking you,

Yours faithfully,
Parbhat goel
Pran card no.[protected]
E-mail id [protected]@gmail.com
Aug 24, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2017
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    kapil_gahlawat
    Jul 20, 2017
    Resolved
    Report
    Copy
    Resolved

    Address: Rohtak, Haryana

    Hello team,
    I applied for my sister's new pan card but it returned undelivered. Here are the details about pan card:
    Acknowledgement number : [protected]

    Address might be bit short but it was same as that of aadhar card and aadhar card was delivered successfully. As i applied through aadhar card, i could not add more details.

    Here is the detailed address:

    Savinder w/o pradeep sindhu
    Village - nanaud, panna - juttan
    District - rohtak,
    Haryana, 124501

    Address mentioned in the pan card (Through aadhar card) is same but short description of the address mentioned above.

    If possible, please resend pan card to the address mentioned above. If that is not possible, please resend it to the address mentioned in pan card. I'll get in touch with the postman.

    Thanks.
    Sep 1, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 27, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      raw.agent8
      Jul 22, 2017
      Report
      Copy

      Address: Ghaziabad, Uttar Pradesh, 201010

      My acknowledgement no. is N-[protected]
      My pan no. is -IASPS7269M
      Name - Reeta Sharma
      contact no. is [protected]
      in previous atempt post man didn't contact me and i didn't recieve my pancard so plz redispatch my pan card i m facing many prblms without my pan and i always saty at my house and plz help me what can i do now
      and plz be quick to redispatch my pan card
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        PREMnaoton
        from Chennai, Tamil Nadu
        Jul 20, 2017
        Resolved
        Report
        Copy
        Resolved

        Address: 795001
        Website: www.tin-nsdl.com/services/pan/pan-index.html

        I have applied for online paperless pan card. But the process fail and they replied that my transaction amount will be returned back within 7 days. Its been 10 days now but the amount have not return yet.
        My token no. For that application is [protected] bearing name nongmaithem lilyzon devi.
        Kindly look into the matter and solved the problem as soon as possible.
        Sep 11, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Jul 27, 2017
        Updated by PREMnaoton
        i have not yet received my amount back
        Verified Support
        Jul 27, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
        Acknowledgment Number : [protected]
        Name : RAJENDRA
        Category : Individual
        Status :

        Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

        SOLVED MY PAN CARD PROBLEM
        My new pan card palication compleate upto athontication stage. but i reciving otp late then page was expire. but token no. in not remember then i seatvh in my email that not have any email for pan card. if i pay again fill aplication and pay fees can i refund frist apply fee by net banking ?
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          krunal pujara
          from Bengaluru, Karnataka
          Jul 20, 2017
          Resolved
          Report
          Copy
          Resolved

          Address: 382210
          Website: [email protected]

          Dear sir,

          I applied for new pan card online on 01/07/2017 to nsdl. My acknowledgement no. Is [protected]. The same was sent along with required documents through speedpost. My speedpost acknowledgement pan no. Is cnmpm2482b dated 13/02/1997. Till today, when i tracked the status of pan application, it reflects that "we haven't recieved the required documents in respect of the pan card application.

          I request you to look into the matter.

          Thanking you,

          Your's faithfully,
          Jafarli momin
          Sep 2, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 27, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Sir mera pad card se aadhaar card link nahi ho rekha aur menay apna data pan card aadhaar ka same karwaa liyaa
          I applied for correction in my pan card No. DHGPK4798K. For Date of birth On 12/06/2017.
          Now application process show. under process the nsdl. for 20 days and more I done E-kyc by Aadhar Card online Plz. Correction made in my pan card. My name is Dinesh Kumar mob. [protected]
          Email- [protected]@gmail.com
          Plz.
          My Pancard was not delivered by the Post office and it got sent back. I request you to kindly send it again to the same address.

          Name: Anwar khan
          Acknowledgment no.: N-[protected]
          PAN no. BXEPK1777Q
          Mobile No - [protected]
          Thank you.
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            balu765
            from Gauribidanur, Karnataka
            Jul 20, 2017
            Resolved
            Report
            Copy
            Resolved

            Address: Pune, Maharashtra, 411 016
            Website: www.tin-nsdl.com, [email protected]

            Date: 20 july 2017
            Acknowledgement no: [protected]
            Name: thangamuthu
            Pan number: bfbpt5745q
            Speed post number: ea[protected]in
            Email id: [protected]@gmail.com

            Address:
            183, saralaikattu thottam,
            Kavundachipalayam (P. O),
            Perundurai (T. K),
            Erode - 638 112

            Sir/madam,
            I track my acknowledgement number in your website (www.tin-nsdl.com). it shows that my pan car was dispatched on 24 may 2017, then by using that speed post number (Ea[protected]in) i enquired in the post office, they said that the package is not delivered to our post office which is situated in erode, it was returned from salem itself. So i request you to resend my pan card to the same address which was mentioned in the application and i also mentioned the same address above, please resend as soon as possible, and give me a mail for any notification.
            +2 photos
            Aug 27, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 27, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              deepak85.prime
              from Pune, Maharashtra
              Jul 20, 2017
              Resolved
              Report
              Copy
              Resolved

              Address: Nagpur, Maharashtra, 440018

              I have applied for pan on 12th july and verified thru e-sign mode, and successfully authorized with my aadhar as well. Still the status showing we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest.

              Then what is meaning of online..!!! Snece less
              And no woking helpline to contatc nsdl all are busy
              Pls let me know what to do do i have to submmit the document??
              My acknowledgement number is
              [protected]
              Permanent account number (Pan) : csapp7393d
              Name : deepak sudhakar pathak

              Contact me at deepak85. [protected]@gmaik.com
              [protected]
              Sep 1, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 27, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shashanka M P
                from Noida, Uttar Pradesh
                Jul 21, 2017
                Report
                Copy

                Address: 560040

                Sir,

                [Resolved] NSDL E-Governance Infrastructure — Pran not found in database

                6 Reviews
                Pa Panchuda on Oct 6, 2016 Submit a Complaint
                Sir,

                I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                Please do the needful.

                Name: SHASHANK M P
                PRAN:[protected]
                Mobile No.[protected]
                email id: [protected]@gmail.com
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  kalurewariya
                  from Nagram, Uttar Pradesh
                  Jul 20, 2017
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Churu, Rajasthan

                  Acknowledgment number :[protected] name : jagdishcategory : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
                  Mera pan card kb tk aayega please help me. I have no pan card this is my first pan card.
                  Nsdl officese not answer any phone number
                  Aug 25, 2017
                  Complaint marked as Resolved 
                  pan card aa gya thanks
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.
                  Jul 28, 2017
                  Updated by kalurewariya
                  nhi no pan card issued by JAGDISH
                  FATHER NAME- MANGILAL
                  please check sir ji no any pan card
                  Aug 15, 2017
                  Updated by kalurewariya
                  i have no any pan card sir ji please help me
                  Aug 25, 2017
                  Updated by kalurewariya
                  pan card aa gya
                  thanks thanks
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vasanth944
                    from Chennai, Tamil Nadu
                    Jul 20, 2017
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Mumbai City, Maharashtra
                    Website: www.nsdl.co.in,egov-nsdl.co.in

                    I applied for new pan using ekyc mode on 15th &16th feb 2017. I tried two thinking some problem in entering otp, but all the two time i noticed i entered exact otp which i received but its deducted my amount and otp failed. Even though iam entering correct otp only

                    I got this below message after payment — adhar authentication — finally ekyc alone getting failed using otp wherease i entered the correct otp only

                    "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

                    Please fix the bug, or its a way of earning money. I want my refund for this 2 temporary tokens. Please refund my amount back. Rs: 120.60 for each transaction has been deducted

                    Temp token no:[protected] on 15th july and [protected] on 16th july.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Jul 23, 2017
                    Updated by vasanth944
                    still now no response from NSDL side. plz refund my deducted amount
                    You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Y
                      yacobjohnson2005
                      from Tumkur, Karnataka
                      Jul 20, 2017
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Bangalore, Karnataka, 560007
                      Website: [email protected]

                      Sir,

                      I am the serving member of medical training centre, air force bangalore with effect from 29 july 2005.

                      This is to inform you that my user-id and pin is not working. Where as monthly statement is received by me through email address mentioned.

                      You are requested to issue me a fresh user-id along with pin at the following address/email address.

                      Particulars:
                      Yacob johnson
                      S/o g yacob
                      Dob: 30/11/1966
                      Pran no.[protected]

                      Address:
                      Senior librarian
                      Medical training centre, air force
                      Agram post
                      Bangalore - 560007

                      Mobile: [protected]

                      Email: [protected]@gmail.com
                      Sep 1, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised at “Consumer Forum”.

                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Dear sir maine trilok singh gurjar ke nam se token no. [protected] se pan card banbane ke liye apply kiya tha jiski process time par application complit nahi hone ke karan cancle ho gayi hai aur 7 din se jyada time niklne par bhi mera pan fees ka refund back nahi huaa hai so plese sir credit my pan fees refund soon credit in my ac.

                      thank you sir
                      My pran no. Created 26 Jun 2017. My pran no is [protected]
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Muralimohan.m
                        from Chennai, Tamil Nadu
                        Jul 20, 2017
                        Resolved
                        Report
                        Copy
                        Resolved

                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                        Every when i do the pan correction through e-verify with aadhar

                        I am getting the below error. Almost tried multiple time and amount is debited

                        Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.
                        Application id's:
                        [protected]
                        [protected]
                        [protected]
                        Sep 2, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Jul 20, 2017
                        Updated by Muralimohan.m
                        I am really disappointed as it does not even tell where the error occurs.

                        Really bad user experience.
                        Verified Support
                        Jul 25, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
                        Verified Support
                        Jul 27, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Amarjeet Majoka
                          from Muzaffarnagar, Uttar Pradesh
                          Jul 19, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          we have received the documents with reference to your pan application. however, the documents are not valid. please click here for details.

                          Address: 331305

                          Acknowledgment number : [protected]
                          Name :
                          Category : —
                          Status :

                          We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

                          We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

                          I urgent my pan...
                          +6 photos
                          Helpful
                          43 other people found this review helpful
                          43 found this helpful
                          8 Comments
                          Report
                          Copy
                          S
                          sandy@jsk
                          from Barhiya, Bihar
                          Jul 19, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 332701

                          Hi,

                          It's been more than one and half month, still my pan card is not issued.

                          I have applied for correction in my pan card data before 1.5 month but still i did not receive my pan card or any type of information about it.

                          If i check my status it is showing following message:

                          "your pan card application is the under process of income tax department"

                          Acknowledgment number : n-[protected]
                          Name : maliram agarwal
                          Category : individual

                          Regrds,
                          Maliram agarwal
                          [protected]
                          Aug 26, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 25, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Manish c y
                            from Mumbai, Maharashtra
                            Jul 19, 2017
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Mumbai City, Maharashtra, 400037

                            Dear, sir my name is manish yadav. I want to make new pan card.
                            Before few days i was trying to apply for new pan card. I filled all the detail as well as make payment. Payment procedure is completed and i got message that message is :
                            Our e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

                            Please help me
                            Jul 20, 2017
                            Complaint marked as Resolved 
                            my complaint resolved. but i did not get any call or any any mail. i got my money which was deducted from my account
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ritu Sarpal
                              from Delhi, Delhi
                              Jul 19, 2017
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: New Delhi, Delhi, 110009
                              Website: omautoparts.com

                              Sir,

                              We have pan no aaaco0377m name of om auto trading private limited,
                              But our company name wrong print in card the actual name of firm om auto trading pvt ltd. Thatwhy we submitted the correction form at your ashok vihar, delhi office ack. No. N-[protected] dt.[protected], but there is no action of the coorection application form.

                              So we are requesting to u please take action immediate.

                              Thanking you
                              Manish gupta
                              [protected]
                              Sep 2, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 25, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Himangsu Bhattacharya
                                from Kolkata, West Bengal
                                Jul 19, 2017
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 711102

                                Please note that s. B. I. Shibpur br (Oo2124) is regularly deducted apy subscription but they are not giving any statement. Now i have received one statement showing withdran on december 2016 where is money gone i do not know., also i have not yet received apy card,. Please look into this matter as i am a layman and ignorance of law. I shall be grateful to you if you co-operative with me.
                                Aug 24, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 24, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                My user ID is [protected], I have forgotten my password. Please reset my password . My account has been locked. Please do the needful as early as possible.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  W
                                  wilbert regan
                                  from Chennai, Tamil Nadu
                                  Jul 19, 2017
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600002

                                  Dear sir,

                                  I have applied for a new pan card in the name of vimala. P which dispatched our address in july 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after a couple of days, we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                  Therefore, i requesting you to resend my pan card to the same address and i mentioned our details below.

                                  Applicant name: vimala. P
                                  Coupon number: 62587850
                                  Mobile no: [protected]
                                  Sep 2, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 25, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
                                  Verified Support
                                  Jul 27, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov.

                                  If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

                                  The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com/
                                  Dear Sir/Mam,
                                  its is my humble request to you that i have lost my login password in npscra i-pin so i want to resolve my problem.
                                  my mobile no is [protected]
                                  NSDL e-Governance Infrastructure Customer Care's response, Jul 25, 2017
                                  Verified Support
                                  Dear Abhav,

                                  This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                  NSDL e-Governance Infrastructure Ltd.
                                  1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                  We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    @
                                    @ak95
                                    Jul 18, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Lucknow, Uttar Pradesh

                                    I am aashish kumar jaiswal and applied for pan card through karvy nirala nagar branch, acknowledgement number is n-[protected].
                                    I am unable to get its status and the helpline number of this branch are unresponsive so i am facing a problem in opening my salary account.
                                    Kindly resolve it as soon as possible so that i can open my salary account with my pan.
                                    Contact no. [protected] and [protected]
                                    Aug 25, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Jul 20, 2017
                                    Updated by @ak95
                                    Why the helpline numbers are still not responsive??
                                    Why I am unable to know the status of my PAN on time?
                                    Verified Support
                                    Jul 24, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Verified Support
                                    Jul 24, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Jul 26, 2017
                                    Updated by @ak95
                                    just you are promising but not fulfilling it on due time.
                                    I am getting response after 4 days of my complaint updation.
                                    When my problem will be resolved?
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      AhamedMansoor
                                      from Delhi, Delhi
                                      Jul 18, 2017
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Bangalore, Karnataka, 560029

                                      Hello,

                                      I have applied for name correction in pan card. So i went through the process and made the payment after that my form was rejected with the below message,

                                      "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode.
                                      Kindly note that you will get refund of the pan application in next seven working days."

                                      ​and it was more than 7 days my money yet not refunded can someone update me what is the status.
                                      Sep 1, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Jul 18, 2017
                                      Updated by AhamedMansoor
                                      My Token number details below

                                      PAN Application - token. No. [protected] dated :[protected]:21:12.982
                                      PAN Application - token. No. [protected] dated :[protected]:37:48.335
                                      Verified Support
                                      Jul 24, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit