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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 177

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R
ramanjaneyuluv
from Mumbai, Maharashtra
Aug 10, 2017
Resolved
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Address: 560097

Dear sir,
I applied for reprint my lost PAN card, and it was undelivered to me and it has been returned to mumbai office. So here i am requesting you to please resend my pancard at following address.
Application Coupon number U[protected]
Application Type Reprint Lost the PAN Card
Applicant Name RAMANJANEYULU VEMARTHI
PAN No BBSPR0192L
Address
-13, 269/32/2, 4TH BLOCK, 6TH CROSS
DODDABOMMASANDRA
VIDYARANYAPURA, BANGALORE 560097
Mobile: [protected]/[protected]
Sep 21, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    V
    Viral Top 5
    from Bengaluru, Karnataka
    Aug 9, 2017
    Resolved
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    Resolved

    Address: 560022

    It has been over a week that i have applied for a new pan card through aadhar card and have received no update. Each time i check the status it is the same.
    The nsdl website claims to deliver the pan card applied through e sign within 7-14 days.
    Please give an update and give an approximate date when i would receive mu pan card.
    Acknowledgment number
    :
    [protected]
    Aug 25, 2017
    Complaint marked as Resolved 
    Done
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Aug 14, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
    Sir/madam,
    Please redispatch my pan card as I was unable to receive it last time and it got returned back to Mumbai . Kindly do send it as soon as possible.
    Name-Sirajuddin Ghani
    Pan no- CCRPG3576L
    Address -Home no-5-3-51, gole Khana, beside decent function hall, bidar-585401.
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      B
      from Basi, Punjab
      Aug 9, 2017
      Resolved
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      Resolved

      Address: Chandigarh, Punjab, 160101

      We had applied for tan on 13.06.017 for our new bank branch, syndicate bank, sco 904, round floor, nac manimajra, chandigarh through acknowledegemnt number [protected], however till now it has not been received till now. Please expedite since it has been almost 2 months now and we need to remit tds.

      Email id: br.[protected]@syndicatebank.co.in
      Mob:+[protected]
      Sep 21, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Aug 14, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Temporary Token Number [protected]

      shakuntala mishra

      Pan card refund not received after seven working days

      email : [protected]@gmail.com

      contact no . [protected]
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        M
        moumita1@
        from Bihpuriagaon, Assam
        Aug 9, 2017
        Resolved
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        Resolved

        Address: West Tripura, Tripura, 799004

        My pan change request acknowledgement number is [protected]. I had applied for the same on 01.08.2017. The status still shows : "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you." please provide the full details of the current status of my pan change request.
        Sep 17, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Aug 14, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          C
          Chandrakanth Koteswar Kamath
          from Pune, Maharashtra
          Aug 9, 2017
          Resolved
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          Resolved

          I have been asked to apply for new aadhaar since my old card is cancelled.
          Enrolment no 2017/78125/89252 date 19/05/2017 14:41:58
          It is almost 3 months and i have not got the no or the card.
          I am a senior citizen {73years}
          Since i am urgent need the card please me.
          Chandrakanth koteswar kamath
          Please let me know how long i have to wait sincev i have link the same ti my itax return
          Sep 21, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Chandrakanth,

          For your grievance related to delay in processing Aadhaar. You can send your grievance/complaint to UIDAI's dedicated e-mail ID - [protected]@uidai.gov.in
          Acknowledgment Number : [protected]
          Name : CHHINNO DEVI
          Category : Individual
          Status :

          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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            P
            Phung Baglary
            from Lala, Assam
            Aug 8, 2017
            Resolved
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            Resolved

            Sir,
            With reference to the subject cited above i have the honor to inform you that i tried to open nps tyre ii account andam unable to complete the registration process of tyre ii nps account. As i already have nps tyre i account. As i enter the acknowledge number in the registration page, the system says no record found.. But the system already has given me an acknoledge number in my registered mobile number which is registered with them...
            Please suggest.
            Phung pherenga baglary
            Acknoledge no[protected]
            Sep 21, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Aug 10, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
            NSDL e-Governance Infrastructure Ltd.
            1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
            We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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              U
              ubnefio
              from Pune, Maharashtra
              Aug 8, 2017
              Resolved
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              Resolved

              I have applied for online pan correction. I did the payment and on the last step my authentication is failed and i got this message

              Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

              Rs 118.90 are also debited from my account.
              My temporary token is [protected].
              Kindly refund me the money.
              Aug 10, 2017
              Complaint marked as Resolved 
              Got my refund on 9th August.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                U
                Una Satyanarayan Rao
                from Bengaluru, Karnataka
                Aug 8, 2017
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560077

                I have opened a nps account. And i have e-signed the form. As i have e-signed no need to send the filled form to cra. But i unable to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                Name: una satyanarayan rao
                Pran:[protected]
                Mobile no.: [protected]
                Email id: [protected]@gmail.com

                Thanking you
                Una satyanarayan rao
                Sep 13, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 10, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/grievance raised at “consumer Forum”.

                We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  V
                  VkasP
                  Aug 22, 2017
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                  Sir/Madam

                  I had applied for PAN correction about 2 months ago but still it is showing your application is under process.

                  as I was unable to link Aadhaar with PAN due to name mismatching, so applied for PAN correction on 29th June 2017 by using Aadhaar based e-KYC but still it's showing application under process.
                  PAN Correction Ack No. [protected]

                  Thank you

                  Vikas
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    D
                    Devdatt Kumar
                    from Noida, Uttar Pradesh
                    Aug 8, 2017
                    Resolved
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                    Resolved

                    Address: Bulandshahr, Uttar Pradesh, 202399
                    Website: backoffice

                    Acknowledgment number : [protected]
                    Name : vijay singh
                    Category : individual
                    Status :
                    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                    Sep 12, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Devdatt,

                    Your PAN application is marked for duplication by Income Tax Department; you may please contact your Jurisdictional Income Tax Officer.
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                      R
                      Raj Mangal Singh
                      from Chennai, Tamil Nadu
                      Aug 8, 2017
                      Resolved
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                      Resolved

                      Address: Allahabad, Uttar Pradesh, 276001
                      Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                      Sir/madam,

                      I have applied for new pan card on 4th august 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanks & regards,
                      Pushpa singh
                      [protected]
                      Sep 12, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Aug 08, 2017
                      Updated by Raj Mangal Singh
                      Sir/madam,

                      I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanks & Regards,
                      Pushpa Singh
                      Verified Support
                      Aug 11, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Raj,

                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                      I applied for new pancard. But there was an ekyc error.
                      And there Was a massage that is "you will recive refund in 7 working days "
                      It is 14 th working day. And the refund is not yet to deposit.
                      can you reply me why this delay appers. ?
                      Or are you guys just cheated me. ?
                      Myy processing fee deducted from my bank on 27th july 120/- transanction no./ JSBI[protected]IGABSJXTZ7 / name ashok dutt//pan aappplied for RITU Manohar// payment has still not refunded..
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                        P
                        pjcp
                        from Shillong, Meghalaya
                        Aug 8, 2017
                        Resolved
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                        Resolved

                        Address: 762030

                        I like to inform you that the tan number bbnp01755f was allotted
                        Infavour of ddo code bdhedu004 of principal panchayat college
                        Palasagora dist boudh odisha since march 2016.
                        . As per a&g letter novlc-ss-ddo-067/64 the ddo code of said
                        Institution has been changed to bdhedn012 from bdhedu 004. Hence new
                        Ddo registration bearing number sgv229328f. Has been generated
                        Infavour of new code which, communicated to undersigned on dt
                        01.07.017 by email from [protected]@nsdl.co.in.
                        Presently the new ddo registration number not matching with tan
                        Number bbnp01755f of this institution
                        . Thus it seems to mismatch in filing of 24 g by the treasury
                        . The amount which has been deducted from the employees not being
                        Uploaded since march 2017

                        Thus ii request you to attach new ddo registration number with tan no
                        Bbnp01755f
                        So that regular tds can be uploaded through 24g

                        Anticipating your kind response and suggestion

                        Principal
                        Panchayat college palasagora
                        Sep 17, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                        NSDL e-Governance Infrastructure Ltd.
                        1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                        We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                          D
                          Dinesh lal chaudhary
                          from Delhi, Delhi
                          Aug 8, 2017
                          Resolved
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                          Resolved

                          atal pension yojana account closed

                          Address: 110095
                          Website: www.npscra.nsdl.co.in

                          Dear sir,

                          I have many time request & submitted apy closer form for closed my atal pension yojana account but not any positive response me.
                          So, please i request you please closed my atal pension yojana account asap.
                          I am already 3-4 time form submitted form in sbi bank, dilshad garden. Branch. But ata; pension account not closed & daily month cut my amount in my account. For proof i have attached apy closer...
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                          9
                          9681106751
                          Aug 7, 2017
                          Resolved
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                          Resolved

                          Address: Bhagalpur, Bihar, 812005

                          Respected sir/madam
                          I had applied for pan. But meanwhile i shifted to chennai and i could not collect the same. Later i came to know that same has been returned. Now i am not having my pan no and acknowledgement no. So you are requested to guide me in this regard that how to get my pan.
                          Kabita kumari
                          Mob - [protected]
                          D/o - om prakash sah
                          Warsaliganj road
                          Mirjanhat
                          Bhagalpur
                          Bihar
                          Pin - 812005
                          Sep 11, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 10, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Kindly furnish your Query with your 15 digit ACK No. to check status.
                          I applied application for new pan card online with e-KYC aadhaar number in NSDL on 02/08/2017. My temporery tokan number is [protected] and aknoledge number is [protected].But i didn't get my PAN number till now.Please update my date and provide me my Pan number.
                          NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                          Verified Support
                          Your PAN application is rejected by ITD because UID number mentioned in the PAN application is already exists for another PAN. Kindly contact TIN Call Center on 020 27218080 for further assistance.
                          Hello sir,

                          I have applied on 17 jul 2017 for pan card. But still its Showing as Your application is under process at NSDLThis is My
                          Acknowledgement Number : [protected]
                          please help me out When i can get my pan card.
                          NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                          Verified Support
                          Your PAN application is marked for discrepancy in name, for further clarification, kindly reach us at [email protected]
                          I applied online for New Pan card application and my temporary token number is [protected] amt paid through internet banking Payment paid Amount Rs.114.72/- Date on (02/08/2017) Against Transaction Description : TRTR/[protected]/[protected]:08:00/UB, Please Refund my Payment immediately.
                          NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                          Verified Support
                          Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080
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                            S
                            shahwaz
                            from Delhi, Delhi
                            Aug 7, 2017
                            Resolved
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                            Resolved

                            Sir i have applied twice but it is showing ekyc error. It deduced money from my bank account. Refund my money. It is the worst service. We are moving towards digital but this type of error. I know that it will take arround one month for refund or you may not please improve service.
                            Token no — [protected]
                            Name shahwaz husain
                            Email... [protected]@gmail.com
                            Sep 15, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 10, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                              J
                              jashua balaji
                              from Chennai, Tamil Nadu
                              Aug 7, 2017
                              Resolved
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                              Resolved

                              I applied for the pan card on 03 july 2017, i was wait for more than one month, i've not received the pan card, so please check the status and send to the address (In the application form) as soon as possible...


                              Details of the pan card :
                              Name : ravishankar k
                              Father's name : krishnamoorthi
                              D. O. B : 09 june 1966
                              Acknowledgement number : n - [protected]
                              Sep 21, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 10, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                                P
                                piyush kikani
                                from Gadhada, Gujarat
                                Aug 7, 2017
                                Resolved
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                                Resolved

                                Address: Surat, Gujarat, 395006
                                Website: Nsdl

                                Herewith we bring to your kind notice that we had applied for a lost pan card in the of piyushkumar rameshbhai kikani, which was dispatched to our correspondence address in the first week of the march 2017. We couldn’t receive the pan card as nobody was at home that time when local post man reached our home. Later, after a week i contact the post office redarding the post they told they returned to the sender address.
                                Therefore, i requesting you resend my pan card to my address mentioned below.
                                Application no: n - [protected]
                                Pan card no : dmypk0957b
                                Address : b 203, panchavati apt. Santoshi nagar, near maruti chowk, lambe hanuman road varachha, surat - 395006
                                Doi : 19/09/1990
                                So, kindly resend the pan card to the address mentioned above.
                                Thanking you,
                                Yours faithfully,
                                Piyushkumar rameshbhai kikani
                                Sep 11, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                R/s -
                                I have newly applied for pan card . It has been dispatched on 14 may 2017 but i didn't get it. Please send it again on same address.
                                Name - Pooja
                                Father's name - Mr. Satyavir singh
                                DOB - 06/11/1997
                                Application no.[protected]
                                NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                Verified Support
                                If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
                                Sir nsdl se pan card online kiya he jo ki transaction id [protected] he date 02/08/2017 ko jiski csc id[protected] he acknowledge number nahi mila or payment dr 100.50 kat gaya he nam ram pratap
                                shyamlal
                                viil lakhanpur ghar etawah
                                aadhar no[protected]
                                refund, return, repair, etc request
                                NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                Verified Support
                                Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080
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                                  D
                                  DineshPatra
                                  from Kolkata, West Bengal
                                  Aug 7, 2017
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400013
                                  Website: www.egov-nsdl.co.in

                                  Dear team

                                  I have applied for pan correction for my father 1 month ago and documents has been sent to the given adress before 25 days however still the pan card is not delivered. When i am checking the status it is showing "your application for 'new pan card or /and changes or correction in pan data' is under process at nsdl" from last 20 days.. When our prime minister is trying to do everything digitally but the services again proof that we are still in the old age. This type of problem will lead to the neglegancy of people using internet for any kind of online applications. Would be helpful if you can help me out to resolve the issue at earliest.
                                  Acknowledgement number:- [protected]
                                  Applicant name:- dinesh patra

                                  Thanks & regards
                                  Sep 11, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 08, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Your PAN application is processed by NSDL and sent to Income Tax Department for updation of PAN details
                                  Pan name : DAXABEN RATILAL DODIA
                                  Resend as per acknowledge no : [protected].
                                  ADDRESS :C/O ARVINDBHAI KARSANBHAI CHAUHAN,
                                  'SHRADDHA ',
                                  ANKURNAGAR - 39,
                                  TIMBAVADI,
                                  JUNAGADH,
                                  GUJARAT - 362015
                                  MO.[protected].
                                  NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                  Verified Support
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

                                  NSDL PAN — pan card not yet dispatched

                                  PAN Card bearing Number ILHPS6419D for Smt Saroj not yet despatched/delevered . It was applied vide Application Number : E[protected] dated. 11/04/2017. Hence, the PAN Card inordinately delayed for despatch/delevery. Please expedite.
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                                    prakhar95
                                    from Durg, Chhattisgarh
                                    Aug 6, 2017
                                    Resolved
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                                    Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you

                                    This message i get whenever i track my pan card, my ack no - [protected]

                                    I also applied earlier in 1 may 2017, but it gets rejected. I again applied but still it didnt come, i need it urgently but it is not yet deleiverd. Please try to deleiver it before 10 aug
                                    Sep 10, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 08, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Aug 10, 2017
                                    Updated by prakhar95
                                    It been almost 13 days but still it is showing -
                                    "Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you"

                                    I don't know when it will be deliverd.
                                    Verified Support
                                    Aug 10, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                    Aug 14, 2017
                                    Updated by prakhar95
                                    Not yet solved my problem, i do not receive my PAN card and tomorrow I have to join my company.
                                    Thank you so much
                                    On

                                    Dear Sir,
                                    I was allotted with PRAN No.[protected], while processing my I-Pin i forget my secret question`s answer and unable to process my pass word to view my NPS account. Please helpme to sought-out this problem.
                                    NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                    Verified Support
                                    This has reference to the query/grievance raised at “Consumer Forum”.

                                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                    For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                    Category: Individual

                                    Ack No -[protected]

                                    Name- Rajendra

                                    Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                    What Should i do next.Please help me out, i need urgent.
                                    NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                    Verified Support
                                    Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
                                    I have applied for PAN Card and the same is despatched through registered post vide Consignment no.RM[protected]IN dated[protected]PAN : BGPPJ8604K) and the same is returned back undelivered. Kindly re-send the same by way of Postal Department and do needful. Thanking you

                                    Mail ID - [protected]@gmail.com
                                    NSDL e-Governance Infrastructure Customer Care's response, Aug 14, 2017
                                    Verified Support
                                    If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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                                      saquibclaim
                                      from Sitapur, Uttar Pradesh
                                      Aug 6, 2017
                                      Resolved
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                                      Address: Sant Ravidas Nagar, Uttar Pradesh
                                      Website: www.onlineservices.nsdl.com

                                      [resolved] nsdl — pan card fee not refunded

                                      I use nsdl website to create a new pan card for himself. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.118.90 using my debit card. My balance was deducted from the bank on 28/07/2017 but aadhar verification was not completed due to not receiving fingerprint authentication. I wait 7 days but not refund so i claim. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got no refund message from my bank. Where is the my 118.90 fees of my pan application? This problem arises due to their authentication failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                                      Aug 6, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Aug 06, 2017
                                      Updated by saquibclaim
                                      thanks for fees refund.
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