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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 186

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P
parameshwar g
from Vijayawada, Andhra Pradesh
Jul 8, 2017
Resolved
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Resolved

I applied for pan card on July 3 and my ack no is [protected]...I need even pan number for my job proceedings.still it is showing the status daily as, Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected] where the application was submitted by you...the customer care executive told me that u will get number within two days but that so many days gone.. please process my application nd provide me the pan number first
Aug 19, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2017
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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    S
    sunita jerai
    from Indore, Madhya Pradesh
    Jul 7, 2017
    Resolved
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    Resolved

    I applied online application for PAN card on dated 15/6/2017 with acknowledged no.N-[protected] and N-[protected] but now i don't want to proceed that application because I was allotted pan card with another acknowledged number so please refund my fee in original payment mode which was debited two times for both acknowledged number.

    Regards,
    Sunita deogam
    Sipat, Bilaspur
    CG
    Aug 16, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 13, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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      T
      Tushar Thakare
      from Delhi, Delhi
      Jul 7, 2017
      Resolved
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      Resolved

      Address: 400708
      Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

      I had made an application for reissue of my pan card, the acknowledgement of which i have got on 23rd april 2017. I have tried sending sms to the number provided & checking on the link provided, where the status remains same. Also tried calling the number provided in mail many number of times which i am not able to get through.

      I have also dropped a mail on [protected]@nsdl.co.in twice on 20th june 2017 & 29th june 2017.

      Request you to please check the status and release the pan card for the following acknowledgement number.
      Acknowledgement number : [protected]
      Aug 17, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 13, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. Kindly furnish your 15 digit ACK No to check status.
      Jul 26, 2017
      Updated by Tushar Thakare
      To the response on 13th July 2017.

      I have already mentioned the 15 digit ACK no. in the previous post.

      to reiterate the Acknowledgement number : [protected]

      Please help it has been more than 3 months now.
      To the response on 13th July 2017.

      I have already mentioned the 15 digit ACK no. in the previous post.

      to reiterate the Acknowledgement number : [protected]

      Please help it has been more than 3 months now.
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        D
        dinesh Jarwal
        from Korampallam, Tamil Nadu
        Jul 7, 2017
        Resolved
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        Address: Coimbatore, Tamil Nadu, 641023
        Website: [email protected]

        Respectively i dinesh kumar meena from saouth railway want to bring it in your kind information that my pran account number is[protected] i want to change my previous mobile number and email id[protected] [protected]@gmail.com i used in pran account. Now i want to update this mobile number with new mobile number [protected] or [protected]@gmail.com
        I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number and email id in my nsdl cra account. That will be your most kindness
        Aug 23, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 11, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Dinesh,

        This has reference to the query/grievance raised by you.

        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          S
          saranyashaa
          from Kallakkurichchi, Tamil Nadu
          Jul 7, 2017
          Resolved
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          Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

          Sir/Mam,
          I applied the pan card for my mother in e-sign (e-KYC) mode in NSDL at[protected] and ack no is [protected], Three months to has passed away But in this date at PAN Application Status is
          We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected].
          Kindly Please sent my pan card otherwise refund my money, three months to passed away so do the action for my pan card or sent the money.
          Aug 19, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 13, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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            B
            Bitul Sonowal
            from Deoria, Uttar Pradesh
            Jul 7, 2017
            Resolved
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            Resolved

            Address: Baran, Rajasthan, 325203

            Dear sir
            My pran card number is[protected]. Sir my NPS account is locked because I have not open my NPS account last 03 year. Now when I try to open my NPS account and it is locked even I have forgot my password. When I have try to rest a new password I am unable to do it because of my registered mobile number is not available with me now and days..So please Sir give me a solution to unlock my NPS account and reset a new password .

            Thanking you
            Yours faithfully
            Bitul Sonowal
            Pran card number[protected]
            Anta, Baran, Rajasthan
            Aug 17, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 11, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
            NSDL e-Governance Infrastructure Ltd.
            1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
            We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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              B
              biswajit baruah
              from Hojai, Assam
              Jul 6, 2017
              Resolved
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              Resolved

              Not to confirm KYC my account

              Address: Jorhat, Assam, 785008

              My allotment pran[protected]
              N me receive mah pran card but mah kyc not confirm n me not to possible contribute n not a enabled set i pin t pin please this problem n me send mah prinout form to cra stil show acount frozen n kyc pending. Me subcribtion online process receive pran n kit but this reason not contribution to nps account n not enable login mah acount n others plss solve this problem...
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              S
              Sandeep ram Kumar
              from Noida, Uttar Pradesh
              Jul 6, 2017
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              Address: Panipat, Haryana, 132103

              Dear Sir

              Myself Sandeep Kumar S/o Sh. Ram Kumar resident of VPO Didwari Teh Israna Distt Panipat. I have applied my pan-card in 2008 and I recieved the same as on[protected] with the pan no of BDLPK5360G which was recieved by myself. But Indusdind Bank representative has told me that One of the auto loan hasbeen running with the same pan-card in the name of Sandeep Kumar HNo-286 Vill Dulatabad Teh Gurgaon Haryana and the Loan No is DDU0107G and same hasbeen issued in 2010 and When I havebeen checked in the CBN PAN Based Query-ITD office Panipat they confirmed me the same that it is in the name of me. Indusind Bank has told us that it was the clerical mistake of Pan card Department Office. So plz check the same and confirm us that how this hasbeen possible that the two pan-cards are issued with the same Pan-No.

              Plz provide us the relevant documents regarding this for the submission in Indusind Bank for clear the details.That for which sandeep kumar it has been Related .

              With Warm Regrads.

              SANDEEP KUMAR

              VPO DIDWARI TEH ISRANA DISTT PANIPAT

              MOB NO [protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jul 16, 2017
              Updated by Sandeep ram Kumar
              Plz helps revert urjent
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                A
                Adil28889
                from Mumbai, Maharashtra
                Jul 8, 2017
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                Address: 473770

                Dear sir,

                After compulsory of PAN number i have apply pan trough NSDL website.
                after few days later i have check my pan status than i was shocked status shows that PAN number on my name issued previously but i have never apply for pan in past. so i contact customer services and all possible way but there is no success, you are my last hope please help me out.

                Acknowledgement no. [protected]
                Name - AQIV QURESHI
                Category - Individual
                Status Income tax department (ITd) database shows that you may have been issued PAN in your name, ITD yet to inform status of your Application

                Please Help me out, I dont apply previously please help me anyone
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  S
                  Sharadm1988
                  from Pune, Maharashtra
                  Jul 6, 2017
                  Resolved
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                  Resolved

                  Address: 411019

                  I applied for pan card at pune on 23 jun 2017 but still pan status shows that your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected] where the application was submitted by you

                  Let me know wheather when it will get me

                  At least i need pan number so i can proceed further to my work & some legal doucment
                  Aug 12, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 12, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Kindly furnish your query with your 15 digit ACK No. to check status.
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                    A
                    arshad.01
                    from Delhi, Delhi
                    Jul 6, 2017
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110080

                    I we had applied for a new pan card in the name of shalini kumari gupta which was dispatched to our correspondence address in may month. We couldn’t receive the pan card as my home was closed when the local post man reached my home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
                    Therefore, we requesting your resend our pan card to our address mentioned while submitting documents.
                    I will be very much thankful of you this since i urgently in need of pan

                    Acknowledgment number : [protected]
                    Name : shalini kumari gupta
                    Category : individual
                    Aug 16, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 12, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in
                    Name- Mohammad Aslam
                    Father Name- Mohammad Yaseen
                    Adhar no-
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                      K
                      kmohan1961
                      from Lalgudi, Tamil Nadu
                      Jul 6, 2017
                      Resolved
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                      Resolved

                      Address: Tiruchirappalli, Tamil Nadu, 620022
                      Website: ONLINESERVICES.NSDL.COM

                      I applied for the pan reprint day before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                      Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                      now its been over a month but neither the refund has come nor e-kyc has completed.
                      Please refund my money.Details are given below:
                      TRANSACTION REF. NO.JHMP[protected]
                      DATE AND TIME OF TRANSACTION[protected]
                      PAYMENT AMOUNT : 115.90
                      BANK REFERENCE NO.675236

                      NAME: KRISHNASAMY MOHAN
                      E MAIL: [protected]@BHELTRY.CO.IN
                      Aug 16, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 12, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                        R
                        Rajwinder Raju
                        from Delhi, Delhi
                        Jul 6, 2017
                        Resolved
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                        Resolved

                        Address: 152024
                        Website: [email protected]

                        Dear sir,
                        I have apply pan card 1 july 2017. My tokan no is [protected] .But i complete fee 120 rupees . but my pan application correction is not successful e-KYC . my pan fee transaction no is 01-Jul[protected]Jul-2017) TO TRANSFER INB National Securities Depos NAT_SEC Payments JSBI[protected]IGABOOOQT6 120.62 .
                        plz Refund my pay fee in my account .
                        Thankful to You,
                        Rajwinder Singh
                        Aug 16, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Jul 01, 2017
                        Rahul malya's response
                        My card number is CSFPR0341N Name Desh raj
                        Verified Support
                        Jul 12, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                        My PAN acknowledgment number is [protected]. I applied for PAN on 15th of April, 2017.
                        My PAN status is still "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/28433343 where the application was submitted by you"
                        Please send me my pan card on this address 4/53 malviya nagar ground floor new delhi 110017 please send as well as you can
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                          D
                          Dipak Makadiya
                          from Vadodara, Gujarat
                          Jul 5, 2017
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          I have not received my pran kit
                          Name dipak mansukhlal makadiya
                          Jillo porbandar
                          Ta ranavav
                          Mo [protected]
                          Mail [protected]@gmail.com
                          Date of birth 25/7/1979
                          I have cpf no but not getting pran kit please kindly guide me because others have received i have not received i my working in govt school in ranavav taluka of porbandar jilla and please give actual guidliance
                          Aug 13, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jul 05, 2017
                          Updated by Dipak Makadiya
                          Pran kit not received
                          Verified Support
                          Jul 11, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Dipak,

                          This has reference to the query/grievance raised by you.

                          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                          For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

                          Thanks & Regards,
                          Subscriber Care Group
                          CRA
                          My pan card is nsdl company me hai islye is ko dovara bhejane ki krapa kare
                          NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                          Verified Support
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                          I applied for pen card on 28/05/2017, my receipt number is: N[protected] But I have not received my pen number so far.
                          Please help me ...
                          NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                          Verified Support
                          Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is mark for investigation.
                          I apply a new pan card and my payment almost success but my aadhar arthorise is not done.my transaction id is 000752599722052017113959149591495433399.
                          So please refund my balance in my bank account, my sbi account number is [protected] IFSE CODE IS SBIN0008223.
                          NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                          Verified Support
                          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                            G
                            ganesh.kundapur
                            Jul 5, 2017
                            Resolved
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                            Resolved

                            Address: 560076
                            Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

                            After deducting the free from the debit card, it shows
                            "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days"

                            It happened 3 times and missed the token number of the previous two transactions.

                            Token #[protected]
                            Name: ganapati kundapura
                            Email: ganesh. [protected]@gmail.com

                            I don't know the token number for the previous 2 failure attempts. Is there any possibility of getting refund?

                            Should i attempt again?

                            Br,
                            Ganapati
                            Aug 13, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 12, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                            Jul 12, 2017
                            Updated by ganesh.kundapur
                            Temporary token number, E-mail id is already there in the complaint. DOB can be obtained from the Temp token number.

                            Anyway requested details are mailed again to [protected]@nsdl.co.in
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                              S
                              Shaunak Joshi
                              from Ahmedabad, Gujarat
                              Jul 5, 2017
                              Resolved
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                              Resolved

                              Address: Banaskantha, Gujarat, 385001
                              Website: NSDL-PAN CARD SERVICES

                              Dear Sir/Ma'am (NSDL Representative),

                              I have requested online for "Changes Or Correction in PAN Data for PAN" on 18/05/2017.

                              My application details as mentioned below:

                              Acknowledgment Number : [protected]
                              Permanent Account Number (PAN) : AFHPJ7908Q
                              Name : SHAUNAK MAHESHKUMAR JOSHI
                              Category : Individual

                              Today I Checked the Status of my request it shows:

                              Your PAN card has been dispatched on 23-Jun-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The PAN card is expected to be delivered by 03-Jul-2017.

                              Immediately with the given airway bill number I checked at Bluedart website to track out my status, but they have returned to NSDL RTOS already on 27 JUN 2017. There was no call from Blue Dart Express till date and no one came at my door from Blue Dart even. I was very much available for those days.

                              I kindly request you to take this complaint as serious and do the needful to have my PAN Card at the earliest.

                              With Regards

                              SHAUNAK MAHESHKUMAR JOSHI
                              103, RAMJINAGAR-4
                              LAXMIPURA
                              PALANPUR-385001
                              Dist-BANASKANTHA(GUJARAT)
                              Contact No.+91-[protected]
                              E-Mail: [protected]@YAHOO.CO.IN
                              Jul 18, 2017
                              Complaint marked as Resolved 
                              My corrected PAN CARD is again sent by NSDL via INDIAN SPEED POST. I have also sent a receipt confirmation via e-mail to [email protected] Thank you very much NSDL, CONSUMER COMPLAINT FORUM & INDIAN SPEED POST SERVICES With regards Shaunak Joshi
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 12, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN card has been re-dispatched on July 6, 2017 by Speed Post vide AWB no. EA[protected]IN
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                                M
                                Meban Pynshngain Manner
                                from Barpeta Road, Assam
                                Jul 5, 2017
                                Resolved
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                                Resolved

                                Address: 793150

                                I shri meban pynshngain manner state govt. Employee as u. B constable in the o/ o superintendent of police west jaintia hills dist. Jowai. My pran no. Is[protected] and my nps account has locked and not access due to some reason. So i request you to re-issue new i-pin and t - pin as soon as possible. I'll very thankful for your kind symphathy if you have granted my request for the re-issue of my i - pin and t - pin.
                                Thangking you.
                                Your faithfully
                                Shri meban pynshngain manner
                                Pran no.[protected]
                                Mobile no: [protected]
                                Aug 13, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 11, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                  D
                                  from Luckeesarai, Bihar
                                  Jul 5, 2017
                                  Resolved
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                                  Resolved

                                  Address: 800007
                                  Website: nsdl cra website

                                  Sir on 22 may i got message that my pran card is dispatched through speed post em ea[protected]in but due to mishandle they send it again on mumbai with code 400013... Please resend my pran card... I have lodge complain already on india post and through nsdl website but still no action has been taken placed.. So please give attention on my problem.. My pran number is[protected]

                                  deepak kumar
                                  arfabad nahar par
                                  ashadeep sadan
                                  gulzarbagh patna-7
                                  ph [protected], [protected]
                                  Aug 17, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
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                                    S
                                    Surbhi Seth
                                    from Jalandhar, Punjab
                                    Jul 4, 2017
                                    Resolved
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                                    Resolved

                                    Address: Amritsar, Punjab, 143001
                                    Website: Nsdl

                                    Dear Sir/Madam,

                                    Please re-dispatched my pan card on same address, Address : Arun Kumar Jain, Gujarati house private gali, near khera college, regent talkies chowk, Amritsar-143001 Punjab

                                    Acknowledgment Number : [protected]
                                    Permanent Account Number (PAN) : ADDPJ5809N
                                    Name : ARUN KUMAR JAIN
                                    Permanent Account Number (PAN) : ADDPJ5809N
                                    My Contact No. 91+[protected]
                                    Aug 18, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 07, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN card has been dispatched on May 15, 2017 by overnight Courier vide AWB no. [protected].
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                                      Shubham Nanda
                                      from Chandigarh, Chandigarh
                                      Jul 4, 2017
                                      Resolved
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                                      Address: 144009

                                      I Aplly new pan card but we can, t recieved bcoz wrong mobile no. I will reqsted to u plz re dispatched my PAN card at my adress . My new mobile no. Is [protected] plz save this number so that your employ can, t face any kind of problem to reached on the address . My pan card Acknowledgement no. is N-[protected] . And pan card no. Is -CUDPR4813H
                                      Aug 23, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 07, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN card has been dispatched on June 30, 2017 by Speed post vide AWB no. EA[protected]IN
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