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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 185

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W
wilbert regan
from Chennai, Tamil Nadu
Jul 12, 2017
Resolved
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Address: 600002

Speed post returned the pan card, but no one from postal department visited my house and did not contact my number.

So i request you to once again re-dispatch the pan card.

Application number :[protected]

Applicant name poopalraj vimala

Phone number : [protected]

Address : new no: 25 old no : 12, seeyali street, pudupet, chennai-600002
Aug 18, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2017
NSDL e-Governance Infrastructure Customer Care's response
If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
Jul 19, 2017
Updated by wilbert regan
No, i have applied through UTIITSL and my application coupon number is 62587850.
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    A
    Amit P Varma
    from Mumbai, Maharashtra
    Jul 12, 2017
    Resolved
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    Resolved

    Address: 380004
    Website: www.nsdl.co.in

    I have applied for correction in PAN card on 25/05/2017 wide ack no. [protected] but still it showing as Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at NSDL.
    May I know how much time you need to issue me a fresh pan card after correction.This is totally unprofessional response from NSDL I have mailed 2-3 times to [protected]@nsdl.co.in but no response I have called so many times on customer care but all lines are busy.
    Pl let me know the status of the same as it is passed almost 1.5 months from the date of application.
    Aug 19, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 17, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and sent to Income Tax Department for updation of PAN details
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      H
      haris meena
      from Delhi, Delhi
      Jul 12, 2017
      Resolved
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      Resolved

      Address: New Delhi, Delhi
      Website: NSDL

      I apply for correction in pan card baepm9381h on date11/7/2017. Acknowledgement n0-[protected]. I pay pros-sing fee twice for same application. I pay fee from debt card but security no fee accept.. After some time i pay by air tel money fee rs.119.44 accept. But after 2 hours message from sbi 118.90 debt.
      1. 1st transition from air tel money id[protected] rs 119.44

      2. 2st transition 0n 11/7/2017 from sbi debt card. Id - sbipgjt [protected]nsdlpanmumbai.
      Same application pros sing fee double submit.
      Please one fee credit in my account
      Aug 17, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 17, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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        S
        sanjayrpai
        from Kollam, Kerala
        Jul 12, 2017
        Resolved
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        Address: Chennai, Tamil Nadu, 600016
        Website: tin.tin.nsdl.com/pan/index.html

        Https://tin.tin.nsdl.com/pan/index.html
        I have submitted pan card name change several times on the above site and paid inr110/- several times. They reject with some reason and when i contact them on the email they provided its either rejected or no response. Lastly the ack number was ack. No. N-[protected] and they have rejected with reasons (Manual correction). I have a copy of the form and there are no manual corrections.
        Aug 25, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 17, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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          S
          samirashah17
          from Ahmedabad, Gujarat
          Jul 11, 2017
          Resolved
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          Address: Ahmedabad, Gujarat, 382345

          Date of incident : 09/07/2017

          Full description of incident: try to correct pan card details, and somehow it fails (May be mismatch between aadhar card details), so 118.90 (Fees + service charge) is cut from bank account, it is showing me, amount will be refunded, but not get refund up to now.

          My details : pan no : xxxxx7356n (Please consider last five character, i will provide if needed)

          Dob : 17/05/1982

          Email : [protected]@gmail.com

          Ref no : [protected] (Not sure)
          Aug 27, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Jul 07, 2017
          Sanjus90's response
          NSDL E-Governance Infrastructure — Pan card Re-despatch

          1 Review
          Sa Sanjus90 on Jul 7, 2017
          Mark as Resolved

          Dear sir/madam,
          i requested u, plz resend my pancard at following add.
          acknowledge no.[protected]
          pan no.IJSPS3313D
          Add. SANJU SINGH
          B-12, sector-58, Noida (Designer point pvt.ltd (PINCODE-201301)
          Mobile number:-[protected]
          Plz, do needful as earlist as possible.
          Verified Support
          Jul 17, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Dear sir/madam,
          i requested u, plz resend my pancard at following add.
          acknowledge no.[protected]
          pan no.IJSPS3313D
          Add. SANJU SINGH
          B-12, sector-58, Noida (Designer point pvt.ltd (PINCODE-201301)
          Plz, do needful as earlist as possible.
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            A
            Abhsihek Rai
            from Noida, Uttar Pradesh
            Jul 11, 2017
            Resolved
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            Resolved

            Address: Allahabad, Uttar Pradesh, 276208
            Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack?ST_SEARCH_TYPE=P&ST_SEARCH_OPTION=A&captchFlag=

            Dear sir,

            My name is shila and my date of birth is 01/01/1974 i have applied for the pancard with acknowledgment no [protected], status is showing as

            "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application."

            However please note that i have never ever applied for the pancard earlier. Please do the needful at earliest as its been to long and we are in urgent need for the same.
            Aug 19, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 17, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              C
              Complainant01923
              from Mangalore, Karnataka
              Jul 11, 2017
              Resolved
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              Resolved

              Sir/madam,

              I have applied for pan card changes through e-sign/e-kyc mode. I have got my acknowledgement number : [protected].

              On completion of the process i have received message like below.
              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status, it is shown "sorry, no record found."

              Please check my application

              Thanking you!
              Jul 17, 2017
              Complaint marked as Resolved 
              Don't think anyone monitors the Complaints, except me.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Jul 13, 2017
              Updated by Complainant01923
              Also, I could not see current station on https://tin.tin.nsdl.com/pan/changemode.html

              Can you please update current status as well.
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                N
                Narendra patek
                from Rajkot, Gujarat
                Jul 11, 2017
                Resolved
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                Resolved

                Address: 411037
                Website: NSDL

                To,
                Uti infrastructure technology and services ltd.
                Pan department
                No. 304, crystal corporates, bibwewadi - kondhwa road, agarwal colony, camp, pune, maharashtra 411037
                Ref: email - pan card resend request
                Dear sir,
                Pan card re-dispatch request vide application no. N-[protected]
                Pan card no: dsjpp8664p
                Herewith we bring to your kind notice that we had applied for a new pan card in the name of patel rameshbhai sendhabhai, which was dispatched to our correspondence address in may month. We couldn’t receive the pan card as our address due to some inconvenience when the local post man reached our office. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
                Therefore, we requesting your resend our pan card to our address mentioned below as well we mentioned our details below.

                Coupon no: n-[protected]
                Pan card no: dsjpp8664p
                Applicant name: patel rameshbhai sendhabhai
                Address: "maa villa", at-anjanpura,
                Post-samou, ta-manasa, dist - gandhinagar,
                Gujarat
                Pin no-382845
                Contact: [protected]

                Dob: 01/01/1969
                Name: patel rameshbhai sendhabhai
                Firm type: individual
                So, kindly resend the pan card to the address mentioned above.
                Thanking you
                Yours sincerely,
                Rameshbhai patel
                Aug 26, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 17, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

                NSDL E-Governance Infrastructure — Pan Card ITD yet to inform status of your application

                Acknowledgment Number : [protected]
                Name : FIRDAUSH
                Catego Individual
                Status :
                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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                  O
                  opmusaila
                  from Kanpur, Uttar Pradesh
                  Jul 11, 2017
                  Resolved
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                  Resolved

                  Address: Hardoi, Uttar Pradesh, 241204
                  Website: www.egov-nsdl.co.in

                  Ncome tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                  Acknowledgment number : [protected]
                  Name : om prakash
                  Category : individual

                  I am 100% sure that i have never applied for any other pan card before.
                  I am also tired of contacting nsdl customer service number [protected]
                  Buts its 24*7 busy. Please hel me.
                  Aug 5, 2017
                  Complaint marked as Resolved 
                  My PAN card is now allotted by income tax department . thank you
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 17, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                  Jul 18, 2017
                  Updated by opmusaila
                  please be faster . I dont have enough time to waste and its your fault not mine
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                    A
                    avinashvc
                    from Kanchipuram, Tamil Nadu
                    Jul 10, 2017
                    Resolved
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                    Resolved

                    Address: 560097

                    Hi
                    I had applied for change of name for my pan ahapc4776e.
                    The name change happened correctly and i also received the pan card. However my dob has now been entered wrongly as 17/05/1985 instead of the correct dob which is 17/05/1984. I dont want to spend any more time & money for a mistake that is not mine. Could you please notice this and send me the corrected pan card.
                    Aug 17, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 14, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN card has been delivered on July 4, 2017 by Blue Dart Courier vide AWB no. [protected].
                    Jul 16, 2017
                    Updated by avinashvc
                    Please read my complaint again, this is regarding wrong DOB in my PAN Card

                    Hi
                    I had applied for change of name for my pan ahapc4776e.
                    The name change happened correctly and i also received the pan card. However my dob has now been entered wrongly as 17/05/1985 instead of the correct dob which is 17/05/1984. I dont want to spend any more time & money for a mistake that is not mine. Could you please notice this and send me the corrected pan card.
                    PRAN NO.[protected]

                    NAME: ANAND AMIRTHARAJ A

                    PRAN not found in database.
                    not able to 1) login.

                    2) generate password r ipin

                    3) not able to register grievances regarding his in NSDL-e

                    email aaa.[protected]@gmail.com
                    mobile [protected]
                    NSDL e-Governance Infrastructure Customer Care's response, Jul 19, 2017
                    Verified Support
                    This has reference to the query/complaint raised at “Consumer Forum”

                    The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).

                    For any other clarification/assistance, you may please call us at 1800 222 080 or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php
                    Sir,
                    My acknowledgment number is [protected].and PAN card no is DOSPP1469F.please resend my pan card again because of the address issue it come but returned that day.Now this time please inform me at my mob no.[protected]. so i can come to collect my pan card at post office.
                    NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                    Verified Support
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Application no: N [protected], Name: Braham Singh
                    Pan card application showing that: you may have been issued pan card . ITD is yet to inform the status of your application.

                    Please look where the Pan card is as it is needed urgently.Its been 4 months tht it is not received plus no status where it is.
                    NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                    Verified Support
                    Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.
                    I had applied with NSDL online for a new pan.The token no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee
                    NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                    Verified Support
                    Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080
                    Please read the complaint again, this is regarding the wrong DOB being entered into my PAN Card.

                    Hi
                    I had applied for change of name for my pan ahapc4776e.
                    The name change happened correctly and i also received the pan card. However my dob has now been entered wrongly as 17/05/1985 instead of the correct dob which is 17/05/1984. I dont want to spend any more time & money for a mistake that is not mine. Could you please notice this and send me the corrected pan card.
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                      R
                      Rupinder singh kataria
                      from Hisar, Haryana
                      Jul 10, 2017
                      Resolved
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                      Resolved

                      Token number [protected]
                      Email :- [protected]@gmail.com
                      Candidate name rupinder singh kataria

                      It shows

                      Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                      Please refund my money
                      Aug 19, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 14, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                      Not able to to proceed and they are also not reciving my calls. I have wasted my lots of money and time but i am not able to proceed in my proceedings. Also they do not accept any calls from my side . from last 3 days i am trying my best but am unable to do that i request them to call me in my phone number .
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                        S
                        from Mundi, Madhya Pradesh
                        Jul 10, 2017
                        Resolved
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                        Resolved

                        Address: Umaria, Madhya Pradesh, 484661
                        Website: Www.nsdl.cra.com

                        सर मेरा प्रान नम्बर[protected] है तथा मेरा नाम मधुलता सिंह है मेरा account ब्लाक हो गया है जिसके कारण मैं अपनी विवरणीका नहीं देख पा रही हूँ तथा मेरा मोबाइल नंबर [protected] को NSDL CRA KE SUBSCRIBER में फीड कर दीजिए ये मेरा नया नम्बर है इसके साथ साथ ही मेरा आई पिन एवं टी पिन नंबर पुनः बनाकर भेज दीजिए मेरा ईमेल आईडी अभी यही है sanjaypandey[protected]@gmail.com
                        Aug 13, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        This has reference to the query/grievance raised by you.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        HI NSDL team,

                        My Pan card was returned back to NSDL. Please resend

                        ACKNo: N-[protected]
                        WAYBILL NO TO HYD [protected]
                        waybill HYD to NSDL mumbai : [protected]

                        Please resend again to the same address.
                        NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                        Verified Support
                        Your PAN card has been dispatched on July 11, 2017 by Speed Post vide AWB no. EA671277323IN.
                        My pan card with acknowledgement no. [protected] was not delivered by blue dart. on checking their site it was mentioned that they attempted delivery once but the premises was closed. please take the necessary steps to resend the same
                        NSDL e-Governance Infrastructure Customer Care's response, Jul 18, 2017
                        Verified Support
                        Your PAN card has been dispatched on July 14, 2017 by Speed Post vide AWB no. EA671456792IN.
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                          J
                          Jayesh Suthar
                          from Mumbai, Maharashtra
                          Jul 9, 2017
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                          Address: Thane, Maharashtra, 401105

                          Dear sir/Ma'am,

                          My Name is Jayesh Suthar. I am requesting you to redispatch my pan card at my below mentioned address.
                          It has been dispatched earlier but i don't know why it had not been delivered to my address. I Pancard is important for me right now for my other document work.

                          My Pan no. is BFTPM2728C.
                          My address is - B-305, B Building, Sujata Shopping Centre, Navghar Road, opp. To Vasant Hotel, Bhayandar East. 401105.
                          Application Coupen Number - U[protected]

                          Thank you,
                          Jayesh Suthar.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Jul 05, 2017
                          Bhisham Goyal's response
                          kindly refund my amount
                          Kindly refund my amount .. My pan card note create bt my amount diduct at my banck. My token no. [protected]
                          I applied for a new Pan Card on 05 April 2017, but I have not received it yet. Acknowledgement No is [protected]
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                            Y
                            Yugandhar K
                            from Hyderabad, Telangana
                            Jul 9, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500072
                            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                            I applied for the pan card approx one month before and paid the fees through my credit card and net banking but the e-kyc failed due to which it displyed the following message :

                            Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                            i had done the same process 3 times, all the times displayed above message only
                            now its been over a month but neither the refund has come nor e-kyc has completed.
                            Please refund my money.Details are given below:
                            PAN : BDEPK2098G

                            Token 1 : [protected] dated :[protected]:38:25.178
                            Token 2: [protected] dated :[protected]:53:35.213
                            Token 3: [protected] dated :[protected]:06:28.866

                            DOB :[protected]
                            [protected]
                            Aug 19, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Jul 03, 2017
                            sanju8701's response
                            my email id is
                            [protected]@gmail.com
                            Verified Support
                            Jul 13, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            ACKNOWLEDGEMENT NUMBER- [protected]

                            Your application is under process at NSDL - TIN Facilitation Center.

                            When will I receive the PAN?

                            Whereas, I received TAN inside 5 days of submitting application.
                            I had posted my wife pan application through EMS speed post no EL[protected]N on 30/06/2017 to chennai UTI office. But she couldn't get her acknowledgement no. Her pancard coupon no is UN[protected].kindly do the needful to get her pancard acknowledgement no.
                            NSDL SHOWS IN HIS STATUS:Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                            MY NAME IS BODE RAM
                            MY APPLICATION NO. [protected]
                            MY MOBILE NO. [protected]/[protected]
                            Nsdl pan card corection application

                            MY ACKNOWLEDGEMENT NO IS [protected]

                            i mail all supporting document to
                            as customer care person told me on [protected]@nsdl.co.in. ason 31/05/2017
                            and 03/07/2017 still they do not give any reward
                            plz help in this matter.
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                              K
                              Kartikisbest
                              from Rajkot, Gujarat
                              Jul 9, 2017
                              Resolved
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                              Resolved

                              Address: Vadodara, Gujarat, 390023

                              Sir,
                              I registered for NPS yesterday (08/07/17) and got the PRAN no thru email. But I have not received the IPIN and TPIN yet. While resetting the password using forgot password option, it shows error that "PRAN NOT FOUND IN DATABASE"
                              Moreover, while checking the status of initiate contribution, it shows error that "data invalid"

                              Kindly resolve

                              PRAN[protected]

                              KARTIK
                              Aug 22, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 11, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Dear Kartik,

                              This has reference to the query/grievance raised by you.

                              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                              For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                              Acknowledgement no. N-[protected]
                              Name - Sandesh Kumar
                              Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
                              contact no [protected]
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                                S
                                saswati995
                                from Murwara, Madhya Pradesh
                                Jul 8, 2017
                                Resolved
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                                Resolved

                                Dear sir/madam,

                                I would like to register a complaint regarding my non receipt of the pan card. My acknowledgement number is [protected].

                                The courier service you used i. E. Bluedart courier is a highly irresponsible and consumer unfriendly service and has a previous track record for utmost disregard towards the needs of the recipient.in several previous occasions it has failed to deliver important consignments and has repeated the same for my pan card as well. Neither my family nor i received any form of communication before the delivery of the pan card and it is now being returned.

                                Kindly utilise government channels of communication like speed post or registered post. I would like to request you to resend my pan card to the same address. My details are as follows:

                                Name: saswati sadual
                                Acknowledgement number: [protected]
                                Aug 15, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 13, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN card has been dispatched on June 22, 2017 by Blue Dart Courier vide AWB no. [protected].
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                                  R
                                  ravitejadasari
                                  from Mahbubabad, Telangana
                                  Jul 8, 2017
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                                  Address: Prakasam, Andhra Pradesh, 523157
                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  I'm RaviTeja (in short). I want PAN card so I went to an Agent nearby and he demanded Rs.250/- but when I browse through the net I came to know that it costs only Rs.107/- and Rs.5.90/- more if I want to avoid Physical process using E-sign method, including my bank charges for using debit card for the online payment, it is going to be around Rs.118/- which is far less when compared to amount that Agent has demanded.

                                  So, I decided to go with Online e-sign PAN application, I went to NSDL site and entered all my details & uploaded the requires documents and made the Online Payment everything is Okay till now, but the worst nightmare comes now in the form of "AADHAR AUTHENTICATION". At first I was not concerned about it as I linked my mobile number to the AADHAR. when the screen shows me "CONTINUE WITH E-SIGN/E-KYC", I pressed it and I got an OTP but what is the use!!! the webpage doesn't load itself it is still showing the same page with 2 more attempts left for me to generate Aadhar OTP. the same happened for the remaining two attempts with warning of my lost attempt. No use!! I made payment, I uploaded documents, entered details, got Aadhar OTP but the webpage doesn't helped me.

                                  Then I became firm to get my PAN through Online only without approaching an Agent but the same happened all the FOUR times I have tried, making me to write this complaint with 4 transaction IDs in message box, each costing Rs. 118/- to make a grand total of Rs. 472/- but of no use.

                                  First Transaction:
                                  Transaction Id: txn# JU[protected] dated July 5th 2017

                                  Second Transaction:
                                  txn# JU[protected] on 08/07/2017

                                  Third Transaction:
                                  txn# JU[protected] on 08/07/2017

                                  Fourth Transaction:
                                  txn# JU[protected] on 08/07/2017

                                  all the above transactions were made to POS NSDLPAN using my SBI debit card.
                                  On July 8th I made 3 transactions irrespective of my loss to conclude whether if it may work from another device but my guess went wrong. 2 transactions from laptops and 2 trnsactions from mobiles taught me that the website is worst in maintainance.
                                  DIGITAL INDIA is an illusion, PAPERLESS applications are dreams, CURRENCYLESS transactions will make you cry!!

                                  I'm now going to that agent for applying PAN card and it is making a grand total of Rs.722/- for a single PAN card. I came to know that this is how the Agents are robbing the people with the help of Govt. sites indirectly.

                                  I hope I will get those money back from the NSDL.

                                  contact: [protected]@hotmail.com
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    D
                                    Desetti Eswararao
                                    from Bengaluru, Karnataka
                                    Jul 8, 2017
                                    Resolved
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                                    Address: West Godavari, Andhra Pradesh, 534002
                                    Website: www.cra-nsdl.com/CRA

                                    My name is Desetti Eswara Rao, My PRAN Number is[protected]. I received statement in August, 2013 only once from opening the PRAN Account. After that no statements, no sms alerts received. Still this date I am not having any data, but every month Rs.1000/- deducted from my salary account(Life Insurance Corporation of India). So, Please inform me how to get statement and sms alerts as early as possible. My Mobile Number is [protected], Email: desetti.[protected]@gmail.com
                                    Aug 21, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 11, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Desetti,

                                    This has reference to the query/grievance raised by you.

                                    We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                                    For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      rk8059818
                                      from Chennai, Tamil Nadu
                                      Jul 8, 2017
                                      Resolved
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                                      Address: Mumbai City, Maharashtra, 400013
                                      Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                                      Hi,

                                      It's been more than two and half month, still my pan card is not issued.

                                      If I check my status it is showing following message:

                                      "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application"

                                      Acknowledgment Number : [protected]
                                      Name : Gajendra Singh
                                      Category : Individual

                                      Regrds,
                                      Gajendra Singh
                                      [protected]
                                      Jul 14, 2017
                                      Complaint marked as Resolved 
                                      Finally Pan Card is issued. A very special thanks to 'Consumer Complaints forum'.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        A
                                        aakash0003
                                        from Noida, Uttar Pradesh
                                        Jul 8, 2017
                                        Resolved
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                                        Address: New Delhi, Delhi, 110044
                                        Website: www.tin-nsdl.com

                                        My acknowledgment no-[protected]
                                        dear sir,
                                        maine aapna pan card apply kia tha 28 march ko but abhi tak ni aaya
                                        name :aakash giri
                                        father's name:mahesh giri
                                        phone no:[protected]
                                        pan no. described on internet CCZP6252P
                                        please help this time is too much please send me the details why may pan card has not been come on my address.
                                        kindly tell me in the email =[protected]@gmail.com
                                        Aug 29, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 13, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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