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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 188

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K
koushambi mukherjee
from Kolkata, West Bengal
Jul 3, 2017
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Address: Kolkata, West Bengal, 700061

I was applied for pan card on april 11 2017 in tin facilitation center in west bengal

I just got a acknowledgment no :[protected] and till today i didn't receive any update from the track status.

And the status is saying that your application is under process at income tax department. What is the issue? Please tell what is the cause for this delay
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    B
    Bj SinGh
    from Darbhanga, Bihar
    Jul 2, 2017
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    Address: Udham Singh Nagar, Uttarakhand, 263152
    Website: nsdl.co.in

    Name: satnam singh
    Acknowledgement number: [protected]

    I have applied the pancard for the first time but the status of my pan application showed that "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application"

    Please sir reslove this problem. I have really need of it...
    Pleaseee, its a request : (
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      A
      Amit1805
      from Gaya, Bihar
      Jul 1, 2017
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      Address: 110043
      Website: www.nsdl.com

      My pan card is not receive in my home address my bill no. Is ea[protected]in
      Your pan card has been dispatched on 30-may-2017 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 09-jun-2017.

      * emxxxxxxxxx represents airway bill number for speed post & rmxxxxxxxxx represents airway bill number for registered post.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      GOT AN SMS IN MY CELL PHONE THAT I COULD DOWNLOAD A LETTER FROM https://tin.tin.nsdl.com/pantan/StatusTrack.html, But I cannot download any letter from this site. The ack no . is[protected].

      I tried to call this phone no., 020-27****80., which was sent to me in SMS but when ever I call it says Subsriber is busy.
      Sir,
      i have apply a new pan card but my form is not complete and my payment rs 116.20 was deduct my account. so sir i requested to you that please my payment refund in my account as soon.
      thankyou
      name - babu lal
      a/c no- [protected]
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        A
        amit237487
        from Chandigarh, Chandigarh
        Jul 1, 2017
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        Ir,

        I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

        Name: Amit kumar
        PRAN:[protected]
        Mobile No.[protected]
        email id: [protected]@gmail.com

        Thanking You
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          G
          Goda Ram
          from Kachhwa, Uttar Pradesh
          Jul 1, 2017
          Resolved
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          Address: Karnal, Haryana, 132001

          Sir/madam
          I am a government employees and i have on nsdl central record keeping angency.
          My user id[protected] but due to some wrong attempt my password will not working so my account is loked. Plz give me a anthor new password and unlocked my account. Than i would ever great full before you. Regard.. Goda ram. Sanskrit teacher — distt. Karnal... State. Haryana mob. [protected]. Mail id — [protected]@gmail.com
          Aug 5, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 05, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Goda Ram,

          This has reference to the query/grievance raised at “Consumer Forum”.

          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            A
            Arun Kumar X
            from Bengaluru, Karnataka
            Jul 1, 2017
            Resolved
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            Resolved

            Address: Bangalore, Karnataka, 560029

            Dear Sir/Madam

            I am Arun Kumar from Bangalore. I had applied for the PAN card but unfortunately I did not receive it and it was returned on 09/06/17. I have been mailing to [protected]@nsdl.co.in ever since.

            Hence, I humbly request you to re-send the PAN card to the same address.

            Name on card: Arun Kumar X

            Father's name: Xavier

            Address: 65/20, 3 rd Cross, 2 nd Main, Balaji Nagar, near Christ School, Bangalore - 560029

            PAN card acknowledgement number: [protected]

            PAN number: FLMPK3126H

            Contact number: [protected]
            Aug 18, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 07, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              T
              TarunBasak
              from Tufanganj, West Bengal
              Jul 1, 2017
              Resolved
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              Resolved

              Address: 732101
              Website: /www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              I had applied online for pan registration, by i choosing e-kyc option and every steps goes ok but verification failed due to link failure and time out of the process. . But still my money rs 117.35 has been deducted from my account and not credited till date.
              Transaction made on::[protected]
              Transaction details shown in ledger card of the a/c - To transfer INB National Security Depos NAT-SEC Payment
              Ref- JSBI[protected]IGABMFCYR3 TRANSFER

              Its my humble request to please refund my money in my account.
              Aug 12, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 07, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              To help resolve your query/concern, kindly reach us on [protected]@nsdl.co.in
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                D
                deepakcf
                from Chennai, Tamil Nadu
                Jul 1, 2017
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                Address: Dehradun, Uttarakhand, 248001
                Website: tin.tin.nsdl.com

                Dear sir, please find the below status of my pan card
                Acknowledgment Number : [protected]
                Name : DEEPAK KUMAR
                Category : Individual
                Status :
                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                Application date -18-march-2017

                still it shows this massage kindly resolve the issue ASAP i need pan card urgently .
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  P
                  Poonam240571
                  from Gorakhpur, Uttar Pradesh
                  Jul 1, 2017
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                  Address: Bahraich, Uttar Pradesh, 271881
                  Website: tin.tin.nsdl.com/pantan/StatusTrack.html

                  I submitted PAN application Trough csc . The documents received and work under process by NSDL. I received mail notification for this process 15/02/2017. But still showing while check status like "You may have been issued pan in your name
                  ". but i am not issued pan this is first time if my pan card already issued so please give me old pan card no. plz i have not before apply pan this is first time

                  I need urgently for my job purpose. Please do the needful.

                  Name Poonam devi
                  Dob[protected]
                  Application No [protected]
                  Adress SORAHIYA
                  Catagory Individual
                  BABAGANJ
                  NANPARA
                  BAHRAICH - 271881
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    M
                    mahesh ac
                    from Udaipur, Rajasthan
                    Jul 1, 2017
                    Resolved
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                    Address: 342008

                    I had applied for new pan card vide ack no [protected] on line status shows pan card undelivered, but I have never informed about this delivery nor courier agency informed me about this. kindly re-dispatch the same at your earliest. My details are as under : NAME : HARSHA CHELANI

                    ADDRESS : P.NO. 42, SURAJ NAGAR, BIRLA SCHOOL ROAD, OUT SIDE CHOPASNI HOUSING BOARD, JODHPUR-342008 [RAJ]
                    Aug 7, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 07, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Kindly provide us with your correct 15 digit PAN acknowledgement number to check the status.
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                      S
                      skgoswami
                      from Gurgaon, Haryana
                      Jul 1, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110042

                      Dear Sir/Madam

                      I have opened an Atal Pension Yojana (APY) and contributing regularly, but I amunable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                      Name: Sunil Kumar Goswami
                      PRAN:[protected]
                      email id:[protected]@gmail.com
                      Aug 5, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 05, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Sunil,

                      This has reference to the query/grievance raised at “Consumer Forum”.

                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                      Hi Sunil,

                      Please share the details of your concerns on the e-mail ID provided at http://bit.ly/2oy1P87 for us to assist you.

                      Regards,
                      Axis Bank
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                        P
                        pavansr85
                        from Bengaluru, Karnataka
                        Jul 1, 2017
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                        Resolved

                        Address: 560089

                        Respected sir,
                        My name is pavankumar s r i am from bengaluru i had applied for my pan card but the it hasn't delivered to me instead the courier company has sent it back. I. E my pan card has been returned undelivered. I need it for an emergency.
                        Please kindly do the needful
                        When i visited blue dart they said they'll keep it for only one day..
                        Since i had my exams how can i go in a day..
                        The pan no. Is dpfpp6616 j
                        App. No. [protected]
                        Phone no is [protected]
                        Aug 12, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 07, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                          S
                          sagrgpt
                          from Noida, Uttar Pradesh
                          Jul 1, 2017
                          Resolved
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                          Resolved

                          Hi, my PAN acknowledgment number is [protected]. I applied for PAN a few months ago.

                          My PAN status still shows 'Your application is under process at NSDL - TIN Facilitation Center. You may contact TIN FC[protected]/[protected] where the application was submitted by you'.

                          I had enclosed my Aadhaar card as a proof.

                          I was unable to connect to the aforementioned number as it always seems busy or nobody picks it up.

                          Can somebody please tell me how to get past this. Thanks.
                          Aug 7, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 07, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            today tech 2017
                            from Dharmapuri, Tamil Nadu
                            Jul 1, 2017
                            Resolved
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                            Resolved

                            Address: Dharmapuri, Tamil Nadu, 636810
                            Website: tin.tin.nsdl.com

                            Sir
                            i will apply pan in name of vajjiram chinnasamy.so the details:
                            Acknowledgment Number:[protected]
                            Name:VAJJIRAM CHINNASAMY
                            Category:Individual
                            mail : [protected]@gmail.com
                            above the mail i will linked the application but no mails is received.please send this application token, number, bill acknowledgment and all details on this mail quickly.
                            Aug 7, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 07, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                              R
                              Rohan Mall
                              from Mainpuri, Uttar Pradesh
                              Jun 30, 2017
                              Resolved
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                              Resolved

                              Address: Varanasi, Uttar Pradesh, 221005
                              Website: NSDL

                              Sir i did all the required formalities such as my name, address, father's name, mother's etc (Including all the 5 steps) for the pan card but when i went for the payment it failed sill the amount get debited from my account.
                              The transaction number of payment is "jt[protected]"
                              I want to know how and upto when i will get my refund.
                              Thank you

                              With regards
                              Rohan mall
                              Aug 5, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 04, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                S
                                SinghRamraj
                                from Nagram, Uttar Pradesh
                                Jun 29, 2017
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                                Address: Pune, Maharashtra, 411001
                                Website: www.nsdl.co.in

                                Dear Sir / Mam,
                                I have applied for new pan card on my acknowledgement number N-[protected] on date 30.03.2017.

                                I am checking my pan card status at NSDL status track.
                                About after 2 month I have received a mail from NSDL Team, Regarding office address proof required.
                                Then we send our office address proof as attached format .and we contact your call center no- .020 – 2721 8080 he told us that your packet has been received by NSDL Team. At 06/06/2017
                                And he said that please check your status NSDL status track after 10 to 15 working days. I am checking my pan card status at NSDL status track.

                                Present status is:- We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.
                                This status showing last days.
                                So, Request you to Kindy Issue my PAN Card As soon as possible.
                                IF you are unable to issue my Pan Card Kindly Cancel my application And Refund application fee.
                                Screen shot also attached .
                                Pls make it fast...I need pan card ..For my job process.

                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                E-Mail: kamal.[protected]@ext.iffcotokio.co.in

                                From: kamalpratap singh [mailto:[protected]@gmail.com]
                                Sent: Thursday, June 22, 2017 7:55 PM
                                To: TIN Info; [protected]@tinonapp2.nsdl.co.in; kamal.[protected]@ext.iffcotokio.co.in
                                Subject: Fwd: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08

                                REMINDER----1

                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                Email:- [protected]@gmail.com

                                [protected] Forwarded message[protected]
                                From: kamal.pratapsingh
                                Date: Tue, Jun 20, 2017 at 10:14 AM
                                Subject: RE: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08
                                To: TIN Info, [protected]@tinonapp2.nsdl.co.in
                                Cc: kamalpratap singh

                                Dear Sir / Mam,
                                I have applied for new pan card on my acknowledgement number N-[protected] on date 30.03.2017.

                                I am checking my pan card status at NSDL status track.
                                About after 2 month I have received a mail from NSDL Team, Regarding office address proof required.
                                Then we send our office address proof as attached format wide Speep post no. – EU[protected]IN.and we contact your call center no- .020 – 2721 8080 he told us that your packet has been received by NSDL Team. At 06/06/2017.
                                And he said that please check your status NSDL status track after 10 to 15 working days. I am checking my pan card status at NSDL status track.

                                Present status is:- We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.
                                This status showing last days.
                                Then we contact NSDL Call Center no- 020 – 2721 8080 on Today 10.30pm he said we have not received your packet and resend your packet.
                                So, Request you to Kindy Issue my PAN Card As soon as possible.
                                IF you are unable to issue my Pan Card Kindly Cancel my application And Refund application fee.
                                Screen shot also attached .
                                Pls make it fast...I need pan card ..For my job process

                                Thanks & Regards

                                Kamal Pratap Singh
                                [protected][protected]-------
                                SBU Motor Underwriting
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                E-Mail: kamal.[protected]@ext.iffcotokio.co.in
                                Extn. : 212

                                From: TIN Info [mailto:[protected]@nsdl.co.in]
                                Sent: 29 May, 2017 10:16 PM
                                To: kamal.pratapsingh
                                Subject: RE: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08 REMINDER[protected]

                                Dear Sir/Madam,

                                Thank you for your email regarding PAN application submitted to NSDL e-Gov vide acknowledgement number [protected].

                                We would like to inform you that on verification, following discrepancy has been observed in the documents submitted by you:

                                Proof Of Address (Office) Not attached.

                                Request you to send proper documents to below mentioned address to enable us to process your application further:

                                NSDL e-Governance Infrastructure Limited
                                4th Floor, Mantri Sterling, Plot No. 341
                                Survey No. 997 /8, Model Colony
                                Near Deep Bungalow Chowk,
                                Pune - 411 016

                                For any clarification/assistance you may contact us at the Call Center on[protected] or write to [protected]@nsdl.co.in.

                                You may visit our website www.tin-nsdl.com or SMS NSDLPAN15 digit acknowledgement number to 57575 to know the status of your application.

                                Regards,
                                Ashish
                                TIN-Info Team
                                Tel : .020 – 2721 8080

                                Caution: Income Tax Department does not send e-mails regarding refunds and does not seek any taxpayer information like user name, password, details of ATM, bank accounts, credit cards, etc. Taxpayers are advised not to part with such information on the basis of emails.

                                From: kamal.pratapsingh [mailto:kamal.[protected]@ext.iffcotokio.co.in]
                                Sent: Friday, May 19, 2017 12:44 PM
                                To: [protected]@tinonapp2.nsdl.co.in
                                Cc: Info; TIN Info; 'kamalpratap singh'
                                Subject: FW: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08 REMINDER -1

                                Reminder -1


                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                E-Mail: kamal.[protected]@ext.iffcotokio.co.in
                                Extn. : 212

                                From: kamal.pratapsingh [mailto:kamal.[protected]@ext.iffcotokio.co.in]
                                Sent: 19 May, 2017 12:41 PM
                                To: '[protected]@nsdl.co.in'; '[protected]@nsdl.co.in'
                                Cc: 'kamalpratap singh'
                                Subject: FW: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08 REMINDER -1

                                Dear Sir / Mam,

                                I have applied for new pan card on my acknowledgement number N-[protected] on date 30.03.2017.
                                And we have send supporting document on Date 05.04.2017 . By Register Post- (EU[protected]IN)

                                I am checking my pan card status at NSDL status track.

                                Present status is:- We have received the documents with reference to your PAN application. Your application is under process with NSDL

                                This status showing last 2 month.
                                So, Request you Kindy Issue my PAN Card As soon as possible.
                                IF you are unable to issue my Pan Card Kindly Cancel my application And Refund application fee.
                                Screen shot also attached .
                                Pls make it fast...I need pan card ..For my job process

                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                E-Mail: kamal.[protected]@ext.iffcotokio.co.in
                                Extn. : 212

                                From: kamal.pratapsingh [mailto:kamal.[protected]@ext.iffcotokio.co.in]
                                Sent: 11 May, 2017 12:55 PM
                                To: '[protected]@nsdl.co.in'; '[protected]@nsdl.co.in'
                                Cc: 'kamalpratap singh'
                                Subject: FW: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08 REMINDER -1

                                Dear Sir / Mam,

                                I have applied for new pan card on my acknowledgement number N-[protected] on date 30.03.2017.
                                And we have send supporting document on Date 05.04.2017 . By Register Post- (EU[protected]IN)

                                I am checking my pan card status at NSDL status track.

                                Present status is:- We have received the documents with reference to your PAN application. Your application is under process with NSDL
                                This status showing last 1 month.
                                So, Request you Kindy Issue my PAN Card As soon as possible.
                                IF you are unable to issue my Pan Card Kindly Cancel my application And Refund application fee.
                                Screen shot also attached .
                                Pls make it fast...I need pan card ..For my job process

                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]
                                E-Mail: kamal.[protected]@ext.iffcotokio.co.in
                                Extn. : 212

                                From: kamalprtapsingh [mailto:[protected]@gmail.com]
                                Sent: 13 April, 2017 9:26 PM
                                To: [protected]@nsdl.co.in; [protected]@nsdl.co.in
                                Cc: kamal.[protected]@ext.iffcotokio.co.in
                                Subject: FW: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08

                                From: kamalprtapsingh [mailto:[protected]@gmail.com]
                                Sent: Tuesday, April 11, 2017 8:21 PM
                                To: '[protected]@nsdl.co.in'; '[protected]@nsdl.co.in'
                                Cc: 'kamal.[protected]@ext.iffcotokio.co.in'
                                Subject: PAN Application - ack. No. N-[protected] dated :[protected]:46:13.08

                                Dear Sir / Mam,

                                I have applied for new pan card on my acknowledgement number N-[protected] on date 30.03.2017.
                                And we have send supporting document on Date 05.04.2017 . By Register Post- (EU[protected]IN)

                                I am checking my pan card status at NSDL status track.

                                Present status is:- We have received the documents with reference to your PAN application. Your application is under process with NSDL
                                This status showing Before two days.
                                So, Request you Kindy Issue my PAN Card As soon as possible.
                                Screen shot also attached .
                                Pls make it fast...I need pan card ..For my job process

                                Regards

                                Kamal Pratap Singh
                                IFFCO-TOKIO General Insurance Co.Ltd.
                                8 Gokhale Marg Lucknow
                                Uttar Pradesh 226001
                                Mobile No. [protected], [protected]

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                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jun 29, 2017
                                Updated by SinghRamraj
                                Dear Sir/mam,
                                Aap se vinmra nivedan hai ki kripya mere is complain ka jald se jald action len. aur mere pan card jari karaye.
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                                  S
                                  sanjays1978
                                  from Mumbai, Maharashtra
                                  Jun 29, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jaipur, Rajasthan, 302033
                                  Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                                  Hello,

                                  My mother has applied for correction in PAN card from NSDL. Acknowledgement number for same is - [protected] and PAN number is ARUPD0459P.

                                  This was applied month ago and still I can see status as "Your application for 'New PAN Card or / and Changes or Correction in PAN Data' is under process at income tax department.

                                  Above status is from last one month and my mother is not able to link her PAN card with AADHAR. This is disgusting.
                                  Aug 5, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                                    T
                                    Tejaswini Barik
                                    from Delhi, Delhi
                                    Jun 29, 2017
                                    Resolved
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                                    Resolved

                                    Address: +91
                                    Website: NSDL PAN

                                    Hello sir,
                                    Yesterday i have applied for new pan card. I have paid 116.2/- using sbi debit card. After payment was made by debit card it required aadhaar verification and asked for otp, but otp didn't send to my neither gmail id nor my registered mobile number. After three attempts the session has expired. I didn't noticed my temporary token number. Sir please refund the money as soon as possible.
                                    My name is — tejaswini barik
                                    Account no. - [protected]
                                    Gmail - [protected]@gmail.com
                                    Mobile no. - [protected]
                                    Aug 4, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly provide us with your PAN application details such as Name, DOB, Mobile Number, E-Mail ID or Transaction number at [protected]@nsdl.co.in
                                    Dear Sir,

                                    This is to notify that my session expired after successful payment and couldn't continue Aadhar authenticatio. The details are as follows:
                                    Pan Card no: EWUPS1908B
                                    Name: Bipinkumar Singh
                                    DOB: 23/10/1985
                                    Mobile Number:[protected]
                                    Email: bipin.tk.[protected]@gmail.com
                                    Dear Sir,

                                    This is to notify that my session expired after successful payment and couldn't continue aadhar and pan card link process. The details are as follow:
                                    Pan card no.:EDLPB7966N
                                    Aadhar no :[protected]
                                    Mobile no: [protected]
                                    Email: [protected]@gmail.com
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                                      Kamaldeep Raina
                                      from Bengaluru, Karnataka
                                      Jun 29, 2017
                                      Resolved
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                                      Resolved

                                      I have applied for pan card name change (from maiden name to married name i.e. change in surname) and also submitted supporting documents including marriage certificate (ack No [protected]). But status online reveals as under:-
                                      'New PAN card and/or Change/Correction in PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database.

                                      I am trying to call on there one and only call center number but it is always on busy tone. There is no other way to get in touch with them.
                                      Aug 6, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 04, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                                        faizan lone
                                        from Srinagar, Jammu and Kashmir
                                        Jun 29, 2017
                                        Resolved
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                                        Resolved

                                        I have applied for PAN 3 times THROUGH E-KYC but all times is shows "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
                                        At last after payment and authentication what can i do now
                                        My name is FAIZAN SHAKEEL LONE
                                        MY token number is [protected]
                                        Please help me
                                        Aug 4, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 04, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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