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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 189

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M
monika.chowdhury
from Mumbai, Maharashtra
Jun 29, 2017
Resolved
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Address: Mumbai City, Maharashtra, 400070

Sir,

I have registered the application for changing name on the pancard on the 12th june 2016 and I did not get the any update about it.

My Pancard Number is ASBPB8121A

And My Birthdate is 20th Jan 1988

For the Acknowledgement Number:-N-[protected] the status on tin NSDL is as below.

Your application for ''''New PAN Card or/and Changes or Correction in PAN Data'''' is under process at Income Tax Department.

Can you please let me know when can I get PAN card.

Please let me know the current status?

Thanks,
Monika Chowdhury
Aug 5, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    S
    Saravanan vijaya
    from Teni, Tamil Nadu
    Jun 29, 2017
    Resolved
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    Address: 625011

    Dear Sir,
    I have applied for a new PAN Card in the name of Saravanan Vijaya which dispatched our address in June 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

    Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

    Applicant Name: SARAVANAN VIJAYA
    Acknowledgement Number: [protected]
    Date of Application: 15 JUN 2017
    Mobile NO:[protected]
    Aug 5, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 04, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been returned undelivered to NSDL on 21-Jun-2017. The reason for non-delivery as specified by the courier agency is 'Consignee shifted'. The same will be re-dispatched shortly.
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      R
      rameshr2107
      from Bengaluru, Karnataka
      Jun 29, 2017
      Resolved
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      Address: 560043
      Website: www.onlineservices.nsdl.com/paam/proceedAadhaarDetails.html?ID=-1082919384

      Hi
      This RAMESHA R I had applied with NSDL online for a change in my PAN details (Name Changes) Pan Number "BCIPR4598D"
      PAN Application - token. No. [protected] dated :[protected]:41:16.129,
      My application was rejected for the reason
      1)application full name does not match with the name registered under aadhar,
      2)Gender of Applicant as per application does not match with the gender registered under aadhar,
      3)date of birth as per application does not match with the date of birth year of birth registeres under aadhar,
      i have attached bank transaction debit details of Rs.116.20/-
      kindly refund pan processing fees,

      Regards
      Ramesha R
      [protected]
      Aug 12, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 04, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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        A
        aman291991kanoujia
        from Varanasi, Uttar Pradesh
        Jun 29, 2017
        Resolved
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        Address: Mumbai City, Maharashtra, 91
        Website: nsdl.co.in

        Dear sir / mam,
        Please help us, we mail no. Of times to nsdl for pan card but no response till date. The below mention matter i was mail to nsdl email id. Please i request you to do the needful.

        Matter :-

        Dear sir / mam,

        Please look at in this matter my wife rishu ([protected], [protected]) apply for new pan card. When you dispatch pan card due to our home located in rural area blue dart person not find proper address & returned back, unfortunately in that period my phone was stolen due to that my contact no. Also switch off. Only because of this communication gap pan card is not getting by us. So we are request you. Kindly redispatch pan card asap. Details mention below :-

        Pan card status :-

        Acknowledgment number
        :
        [protected]
        Name
        :
        Rishu
        Category
        :
        Individual
        Status
        :
        Your pan card has been dispatched on 08-jun-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 18-jun-2017.
        Permanent account number (Pan)
        :
        Ctypr0893m


        Note :- if possible then send this pan card to k - 115 shakurpur j. J colony near samrat enclave, new delhi - 110034. For easily delivery.

        Regards

        Aman

        [protected]
        Aug 5, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jul 04, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Dear Sir,
        I have sent application for PAN card change directly to NSDL-E Gov, Pune which is received on dt.5.4.2018 at NSDL Pune.I have made application with Physical form & Payment made by Demand Draft. So I don't have acknowledgement number. I mailed to NSDL for so many times in last 5 days to get the acknowledgement receipt which should be come through mail after 3 days of application but still there is no reply from NSDL side.

        my PAN: BEAPB7910M
        Application name: KOLADIYA BHUMI VISHAL
        Email ID: [protected]@gmail.com
        Mobile: [protected]

        Please provide the same ASAP so I can track my PAN application status.
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          P
          pinkrishi
          from Noida, Uttar Pradesh
          Jun 29, 2017
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          Address: Agra, Uttar Pradesh, 282003

          I had applied pan correction (Surname change after marriage) online. My acknowledge no is "[protected]" but when I see the status on the site it gives "PAN Data' cannot be processed as PAN holder details provided by you in the application do not match with PAN holder details in the Income Tax Department (ITD) database" message. Link of letter is failed to load the and hard copy of letter has not been received yet. I have tried to call so many times but always busy. Can I know the exact problem ? What about the fee which I have already paid ?
          Aug 6, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 04, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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            V
            Vino Libin
            from Mumbai, Maharashtra
            Jun 29, 2017
            Resolved
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            Address: 400104
            Website: tin.tin.nsdl.com

            Your application is under process at nsdl - tin facilitation center...

            My pan card acknowledgement number is [protected] acknowledgement no.

            I had applied for my pan card on 11th may 2017 at goregaon mumbai location

            I had checked the website.. The status is the same since past 10 days...

            I was unable to connect to the aforementioned number as it always seems busy.

            Kindly assist on when ll get my panna delivered to me
            Aug 6, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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              A
              Ashish9383
              from Patna, Bihar
              Jun 29, 2017
              Resolved
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              Address: Jaipur, Rajasthan, 302012
              Website: tin.tin.nsdl.com/pantan/StatusTrack.html

              Dear Sir/Madam,
              greetings,
              I Submitted A Application To Update Some Details On My Pan Card, Before 4 Months Ago, Now I Am Checking Daily, But My Pan Card Status Is Showing As It Was From 2 Months Ago, I Called On Several Numbers, Provided On The Website, But No One Is Taking Calls, Even I Visited To the Office Where I Submitted My Application, But They Also Didn't Provided Me Any Kind Of Status.

              Please Do Needful.

              Acknowledgement Number- [protected]
              Name- Govind Ram Sharma.
              Mobile Number- [protected]
              Aug 6, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 04, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Aug 22, 2017
              Updated by Ashish9383
              Dear Sir/Madam,
              1st Of All I Would Like To Thanks You From The Bottom Of My Heart For Your Kind Efforts, That It's Seems To Be Looking Like My Pan Card Status Is Showing As Under Process At Income Tax Department From 15days, My Major Problem Is I Am Unable To Fill My ITR Due To Not Linked From My Aadhar.
              I Hereby Request You To Please Process My Pan Card Application Soon.
              For This I Will Be Very Thankful To You.
              I Have Also Attached The Current Status Screen Short.
              Sep 04, 2017
              Updated by Ashish9383
              Dear Sir/Madam,
              My Pan Card Have Not Been Processed Yet, Please Do Needful
              Acknowledgement Number N-[protected]
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                M
                madhuobt
                from Delhi, Delhi
                Jun 29, 2017
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                Address: Sant Ravidas Nagar, Uttar Pradesh, 221306

                I have already applied PAN issued application and fee with required document, after few day received a mail signature specimen not found, so we have again send signature specimen scan copy by e-mail of [protected]@nsdl.co.in more than a moth but status is still pending, today i have re-send this mail, please look into matter and do the needful.

                customer care No [protected] i trying continuous many times but call ended or busy. please check and do the needful.
                Aug 16, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 04, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                  C
                  chetannama
                  from Lucknow, Uttar Pradesh
                  Jun 29, 2017
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                  Address: Kota, Rajasthan, 326519
                  Website: www.tin-nsdl.com

                  Sir
                  I apply new pan card in nsdl center acknowledgement no.[protected] date 05 march 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call and i chek my pan status will show your pan card undrer prossses please help

                  Mohan lal bhandari
                  S/o ram ratan bhandari
                  Ram ganjmandi
                  Mobile no.[protected]
                  Aug 6, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 04, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    M
                    Maitri_Hegde
                    from Mumbai, Maharashtra
                    Jun 29, 2017
                    Resolved
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                    Address: Pune, Maharashtra, 411006
                    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                    This is regarding the complaint(Complaint ID: 1612409) I logged on Jun 27 against ack. No. N-[protected] .

                    As discussed with you, I have now updated my Aadhar Card date of birth to match with my application and passport copy proof that are already submitted.

                    Please ask the NSDL team to now process my application and dispatch my corrected PAN CARD. It's been 7 months now!

                    Regards, Maitri Hegde
                    [protected]
                    Aug 10, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 04, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                    Sir, l am apply for pan card but this pan card category is wrong. I am fill (AOP) category but it is wrong. I am apply for individual.
                    My acknowledgement number is - [protected]
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                      S
                      Shivam Vaishy
                      from Indore, Madhya Pradesh
                      Jun 29, 2017
                      Resolved
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                      Address: Raipur, Chhattisgarh, 492001

                      Dear Sir / ma'am,

                      Due to some holiday plans, no one was available at the premises at the time. Also, I was waiting for the call from the courier guy who use to deliver the consignments. If I would have received any call, I could make out the same with any of my neighbor or relatives near by. Request you to please redispatch the same in the same address as mentioned.
                      Aug 4, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 04, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in
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                        R
                        RubeenaBano
                        from Murwara, Madhya Pradesh
                        Jun 29, 2017
                        Resolved
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                        Address: 493554
                        Website: www.onlineservices.nsdl.com

                        I submitted online application form for PAN card on 29/06/2017. At last i got a message on screen that my e-KYC request had been failed. I paid 117 Rs. through internet banking I want it back.
                        I can get refund of the PAN application in next seven working days.
                        Name - Rubeena Bano
                        Father's Name - Hafiz Khan
                        Mob - [protected]
                        Email - [protected]@gmail.com
                        Aug 4, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 04, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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                          S
                          sudhakara murala
                          from Bengaluru, Karnataka
                          Jun 28, 2017
                          Resolved
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                          Website: www.onlineservices.nsdl.com

                          Following is the mail received from uidai but got the error message "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode"
                          "
                          Dear sudhakara rao murala,

                          Your aadhaar number xxxx xxxx 5265 was used successfully to carry out e-kyc authentication using"otp "on 28/06/2017 at 22:26:00 hrs at a device deployed by"nsdl e-governance infra ltd".

                          Response code: 6c207ea37be144d4add9bb6a1e32c6b8
                          "
                          Token number: [protected]
                          Aug 5, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 04, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                            Parmatma Bhagat
                            from Kolkata, West Bengal
                            Jun 28, 2017
                            Resolved
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                            Resolved

                            Address: 700109

                            Dear sir,
                            I have applied for a new pan card in the name of akash agarwal which dispatched our address in 13/06/217. I couldn’t receive the pan card as our home was closed and we were not present in the house,
                            I requesting your resend my pan card to same address and i mentioned our details below.

                            Applicant name: akash agarwal
                            Acknowledgement number: [protected]
                            Pan no. - cgopa8572k (Accuired through tin. Tin. Nsdl.com)
                            Mobile no: [protected]
                            Aug 5, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 04, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            Verified Support
                            Jul 04, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN card has been dispatched on June 06, 2017 by Speed Post vide AWB no. EA[protected]IN
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                              timfu
                              from Shahganj, Uttar Pradesh
                              Jun 28, 2017
                              Resolved
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                              Resolved

                              Address: 210507
                              Website: www.nsdl.com

                              Hello sir
                              I have applied for pan card 3 months ago but till now pan card is not issued by nsdl.
                              Name santosh kumar
                              Acknowledgement no [protected]
                              Mo no [protected]
                              D. O. B 1/january/1968
                              As i have checked online status several times it shows that pan card is under process at income tax department.
                              I don't understand what is the problem as now pan card is necessary for every single. Banking services. I also contacted customer care no but they are always unresponsive.
                              Aug 4, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 04, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in
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                                bsurajit
                                from Dabhoi, Gujarat
                                Jun 28, 2017
                                Resolved
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                                Resolved

                                Respected sir/madam,
                                I surajit banerje s/o shri. Mrityunjay banerjee. I forgot my password as well as the security question, i entered five time wrong password and my account has been locked. So i request to reissue of i-pin in pran card no.[protected]Or) suggest me how i can get the new i-pin.
                                Thanking you
                                Yours faithfully
                                Surajit banerje
                                [protected]
                                [protected]@gmail.com
                                Aug 5, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 05, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Surjit,

                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:

                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                  gaurav80800
                                  from Noida, Uttar Pradesh
                                  Jun 28, 2017
                                  Resolved
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                                  Resolved

                                  Address: 91

                                  Acknowledgment number [protected]
                                  Name : govind singh
                                  Category : individual
                                  Status :
                                  Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                                  This message show when ever i track my pan application last 40 days. I applied through ekyc adhar verification method. Please help why this message shown and what should i do.
                                  Aug 6, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
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                                    Shreya_Singh15
                                    from Mumbai, Maharashtra
                                    Jun 28, 2017
                                    Resolved
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                                    Resolved

                                    Hi nsdl team,
                                    My acknowledgement number is [protected] and i have been getting the same status 'your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly' for the past 20 days but i still haven't received my pan card.
                                    I applied for my pan card on 27 april 2017. Can you please check
                                    Aug 5, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN card has been dispatched on June 21, 2017 by FFCL vide AWB no. B903Q6966663
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                                      rakeshtiwari.ca
                                      from Mumbai, Maharashtra
                                      Jun 28, 2017
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra, 401209

                                      I used nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.112.75 using my credit card. My balance was deducted from the bank on 14/06/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode.
                                      Other details are as follows:

                                      Transaction status : pgs10001-sucess
                                      Transaction reference no. : jhmp[protected]
                                      Date : 14/06/2017
                                      Amount deducted : 112.75
                                      Bank reference no. 004016

                                      Kindly refund the same asap
                                      Aug 8, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 04, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        Janardha123
                                        from Chennai, Tamil Nadu
                                        Jun 28, 2017
                                        Resolved
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                                        Resolved

                                        Address: 411
                                        Website: NSDL

                                        Pan applied for my daughter. Acknowledgement [protected] over 3 months ago. First nsdl website said half a dozen calls made to call center. Reminders sent on 12.5.17, 6.6.2017, 12.6.2017 and 20.06.2017 & 27.06.2017 and requested to issue without aadhar if aadhar seeding fails.
                                        Most irresponsible service i have come across. You need patience of an # to get through the call center. When finally get through, they just repeat check after 5 days. Do not apply their mind at all. Worst ever service.
                                        Career of a child is getting affected as recruiters asking for pan during campus interview.
                                        Aug 6, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 04, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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