NSDL e-Governance Infrastructure Complaints & Reviews

Address: Sant Ravidas Nagar, Uttar Pradesh, 221306

I have already applied PAN issued application and fee with required document, after few day received a mail signature specimen not found, so we have again send signature specimen scan copy by e-mail of [protected]@nsdl.co.in more than a moth but status is still pending, today i have re-send this mail, please look into matter and do the needful.

customer care No [protected] i trying continuous many times but call ended or busy. please check and do the needful.

Aug 16, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

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Address: Kota, Rajasthan, 326519

Website: www.tin-nsdl.com

Sir
I apply new pan card in nsdl center acknowledgement no.[protected] date 05 march 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call and i chek my pan status will show your pan card undrer prossses please help

Mohan lal bhandari
S/o ram ratan bhandari
Ram ganjmandi
Mobile no.[protected]

Aug 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Pune, Maharashtra, 411006

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

This is regarding the complaint(Complaint ID: 1612409) I logged on Jun 27 against ack. No. N-[protected] .

As discussed with you, I have now updated my Aadhar Card date of birth to match with my application and passport copy proof that are already submitted.

Please ask the NSDL team to now process my application and dispatch my corrected PAN CARD. It's been 7 months now!

Regards, Maitri Hegde
[protected]

Aug 10, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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R

Rakesh yadav 9024

from Nagram, Uttar Pradesh

Jun 29, 2017

Sir, l am apply for pan card but this pan card category is wrong. I am fill (AOP) category but it is wrong. I am apply for individual.
My acknowledgement number is - [protected]

Complaint ID: 1612409 - Comment #2772915 - Image #0

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Address: Raipur, Chhattisgarh, 492001

Dear Sir / ma'am,

Due to some holiday plans, no one was available at the premises at the time. Also, I was waiting for the call from the courier guy who use to deliver the consignments. If I would have received any call, I could make out the same with any of my neighbor or relatives near by. Request you to please redispatch the same in the same address as mentioned.

+1 photos

Aug 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in

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Address: 493554

Website: www.onlineservices.nsdl.com

I submitted online application form for PAN card on 29/06/2017. At last i got a message on screen that my e-KYC request had been failed. I paid 117 Rs. through internet banking I want it back.
I can get refund of the PAN application in next seven working days.
Name - Rubeena Bano
Father's Name - Hafiz Khan
Mob - [protected]
Email - [protected]@gmail.com

Aug 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]

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Website: www.onlineservices.nsdl.com

Following is the mail received from uidai but got the error message "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode"
"
Dear sudhakara rao murala,

Your aadhaar number xxxx xxxx 5265 was used successfully to carry out e-kyc authentication using"otp "on 28/06/2017 at 22:26:00 hrs at a device deployed by"nsdl e-governance infra ltd".

Response code: 6c207ea37be144d4add9bb6a1e32c6b8
"
Token number: [protected]

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 700109

Dear sir,
I have applied for a new pan card in the name of akash agarwal which dispatched our address in 13/06/217. I couldn’t receive the pan card as our home was closed and we were not present in the house,
I requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: akash agarwal
Acknowledgement number: [protected]
Pan no. - cgopa8572k (Accuired through tin. Tin. Nsdl.com)
Mobile no: [protected]

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on June 06, 2017 by Speed Post vide AWB no. EA[protected]IN

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Address: 210507

Website: www.nsdl.com

Hello sir
I have applied for pan card 3 months ago but till now pan card is not issued by nsdl.
Name santosh kumar
Acknowledgement no [protected]
Mo no [protected]
D. O. B 1/january/1968
As i have checked online status several times it shows that pan card is under process at income tax department.
I don't understand what is the problem as now pan card is necessary for every single. Banking services. I also contacted customer care no but they are always unresponsive.

Aug 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in

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Respected sir/madam,
I surajit banerje s/o shri. Mrityunjay banerjee. I forgot my password as well as the security question, i entered five time wrong password and my account has been locked. So i request to reissue of i-pin in pran card no.[protected]Or) suggest me how i can get the new i-pin.
Thanking you
Yours faithfully
Surajit banerje
[protected]
[protected]@gmail.com

+1 photos

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Surjit,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:

NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: 91

Acknowledgment number [protected]
Name : govind singh
Category : individual
Status :
Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
This message show when ever i track my pan application last 40 days. I applied through ekyc adhar verification method. Please help why this message shown and what should i do.

Aug 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.

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Hi nsdl team,
My acknowledgement number is [protected] and i have been getting the same status 'your application for 'new pan card or/and changes or correction in pan data' has been accepted by the income tax department. Your pan card will be dispatched to you shortly' for the past 20 days but i still haven't received my pan card.
I applied for my pan card on 27 april 2017. Can you please check

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on June 21, 2017 by FFCL vide AWB no. B903Q6966663

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Address: Thane, Maharashtra, 401209

I used nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.112.75 using my credit card. My balance was deducted from the bank on 14/06/2017 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode.
Other details are as follows:

Transaction status : pgs10001-sucess
Transaction reference no. : jhmp[protected]
Date : 14/06/2017
Amount deducted : 112.75
Bank reference no. 004016

Kindly refund the same asap

Aug 8, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 411

Website: NSDL

Pan applied for my daughter. Acknowledgement [protected] over 3 months ago. First nsdl website said half a dozen calls made to call center. Reminders sent on 12.5.17, 6.6.2017, 12.6.2017 and 20.06.2017 & 27.06.2017 and requested to issue without aadhar if aadhar seeding fails.
Most irresponsible service i have come across. You need patience of an # to get through the call center. When finally get through, they just repeat check after 5 days. Do not apply their mind at all. Worst ever service.
Career of a child is getting affected as recruiters asking for pan during campus interview.

Aug 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 625007

Website: nsdl

Acknowledgment no - [protected], i send proof of documents in two times register post. Status - application details name, residence address, gender not match not valid documents, so application failed pan card. Already two times send document. No more document. Customer not satisfied so request a refund amount 117 my bank account. Please kind my complaint request

Aug 6, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: Bareilly, Uttar Pradesh, 243506

I am seema vasesth application number [protected] whose pan card no bfypv5888r was dispatched indian post tracking id is-ea[protected]in. But not recive me and note any my cont mo no and sent back to nsdl mumbai deliverd on dated[protected]. I humbly request you to kindly resend the letter to the original address itself. I have sent numerous email and phone calls without any reply. Kindly resent plz help me

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 14-JUN-2017 by Speed Post vide AWB no.EA[protected]IN

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Address: 241204

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

Acknowledgment number : [protected]
Name : om prakash
Category : individual

I am 100% sure that i have never applied for any other pan card before.
I am also tired of contacting nsdl customer service number 020 – 2721 8080.
Buts its 24*7 busy. Please hel me.

+1 photos

Aug 5, 2017

Complaint marked as Resolved

My PAN card is now allotted by income tax department . thank you

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by opmusaila still no response

Jul 02, 2017

Updated by opmusaila no response yet and head office number also not working

Jul 03, 2017

Updated by opmusaila still same problem . worst service of the world

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.

Jul 04, 2017

Updated by opmusaila Thats not my fault . I just know that i am applying for PAN card first and last time in my life .

Jul 05, 2017

Updated by opmusaila the Problem is still same and your contact no +[protected] [Head Office] also not working . so that means you are providing the worst service of the world ? Great

Jul 09, 2017

Updated by opmusaila please help me
im tired of dialling headoffice number +[protected] [Head Office]
please do something

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Address: 695015

I am latha subhash babu application number [protected] whose pan card no czipb7743n was dispatched on 3 june 2017 but we were away attending a family function and the courier was sent back to nsdl mumbai and have reached on 16 june 2017. I humbly request you to kindly resend the letter to the original address itself. I have sent numerous email and phone calls without any reply. Kindly resent it at the latest
Valli dale,
Nalanchira po,
Paruthippara,
Trivandrum, 695015.
Ph [protected], [protected]

Thank you
Regards

Latha

Aug 13, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 331305

Acknowledgment number : [protected]
Name : raj kumar
Category : individual
Status :

Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

I need pan card number urgently. Please could you tel me the further processing. And how many days is take to generate the pan card number?
I have never applied a pen before

Urgently. My pan card solution

+3 photos

Aug 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 29, 2017

Updated by Amarjeet Majoka Acknowledgment Number : [protected]
Name : JAGRAM
Category : Individual
Status :

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

urjent my pan card no

I have never applied a pen before

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is marked for investigation.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.

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Address: Khordha, Odisha, 751015

Website: www.onlineservices.nsdl.com

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: [protected]@gmail.com
Dob: 14/03/1988

Please resolve my problem

Aug 5, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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A

aakashdikshit

from Aligarh, Uttar Pradesh

Aug 26, 2017

Hello sir,

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted TWICE and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.

I had sent mail also but did not get any response. Mail is pasted below:
Delivery has failed to these recipients or groups:

[protected]@nsdl.co.in
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

The following organization rejected your message: SMARTEXMB1.nsdl.co.in.

My token no is: [protected] (NEW ONE) / [protected] (EARLIER ONE) (As I paid twice)
Email: [protected]@gmail.coM
Dob: 10/09/1988

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J

Jason Kennedy

Sep 13, 2017

After receiving OTP code, I waited for 5-10 min then entered OTP code and submitted

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F

Famy Rasheed

from Bengaluru, Karnataka

Nov 11, 2017

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp two times and
it kept saying 'your request cannot be processed, please try after sometime.'

My token no is: [protected]
Email: [protected]@gmail.com
Dob: 10/11/1982

Please fix my issue.

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T

twinkler1111

from Vidisha, Madhya Pradesh

Nov 26, 2017

Hello sir,

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted TWICE and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.

My token no [protected]
Email: [protected]@gmail.com
DOB 01/01/1974

Reply

C

CHENGALVALA SRAVANA MEGHANA

from Hyderabad, Telangana

Feb 18, 2018

I also had the same issue. Payment got deducted but I am unable to submit the application after the payment.

Your request cannot be processed, please try after some time - Comment #3009658 - Image #0

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A

Amit Chandrakant Shah

Feb 22, 2018

How did it resolved?

Reply

R

Ramaprasad Chakraborty

from Hyderabad, Telangana

Mar 11, 2018

Still problem persists. Why this was marked RESOLVED?

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I

Ijaj Mulani

from Mumbai, Maharashtra

Apr 24, 2019

I got same problem. My token number is [protected]

Your request cannot be processed, please try after some time - Comment #3416262 - Image #0

Your request cannot be processed, please try after some time - Comment #3416262 - Image #1

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Address: Pune, Maharashtra

Website: tin.tin.nsdl.com

Nsdl not dispatch my pan card till date but they showing wrong information in their website they dispatch on 30th may 2017 by indian post tracking id is-ea[protected]in. When contact the post office they said this tracking id not registered any post office of india then i have complaint many time to nsdl customer care but no result is fund. Government said pan card will be dispatch within 15days but nsdl taking more than 2month.

Pls sir you just track my pan card and postal tracking id then you will know what is going in the nsdl.

Acknowledgment number : [protected]

Aug 4, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Aug 01, 2017

Updated by Bmohapatra123 Hi, I have not received my pan card till date 1st August 2017. My Ack No is - [protected], NSDL Website say my card is dispatched from 30th May 2017 by Indian Speed post vide airway bill no. EA[protected]IN. when i track this airway bill no in postal website that say this consignment is not found then i contacted at nearest post office they said this tracking no not registered at any post office of India. I have contact many times to the NSDL Customer care but no result is fund . it already 3months gone how many days nsdl taking for pan card dispatch.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 189

PAN no

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Pan card apply but not issue three month

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Complaint ID: 1612409

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Redispatch Of Pan Card In the Same Address

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For refund my money

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Uidai says aadhaar authenticated successfully but website says failed to authenticate

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Pan card redispatch request

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Pan card under process at income tax department for 3 months

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Reissue i pin

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Not getting the pan card after 40 day of applying

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Pan application status - dispatching confirmation

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Non refund of amount for failed transaction

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Pan issue

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Amount refund

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Note receive pan card

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First time applying for pan card but having this error

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Kindly resend pan card

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Income tax department itd database shows that you may have been issued pan in your name. Itd yet to inform status of your

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Your request cannot be processed, please try after some time

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Pan card not dispatch and showing wrong information in the status

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