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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 195

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P
pradeep leelakrishnan
from Bengaluru, Karnataka
Jun 12, 2017
Resolved
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Hi,

I have applied for change in pan card data online for the pan babpr9486d through temp token number [protected] and made the payment once through sbi net banking and again using credit card.

Amount debited in both the transactions but the update failed and got a message saying money will be refunded back to the account.

It has been more than a week but i haven't got the payment

Please look into this.
Jul 26, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jun 14, 2017
Updated by pradeep leelakrishnan
It has been more than 10 days. Kindly look into this issue.
Verified Support
Jun 22, 2017
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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    Satwinder901
    from Chandigarh, Chandigarh
    Jun 12, 2017
    Resolved
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    Address: Faridkot, Punjab
    Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

    Status shows pan already in database, but it was fresh applied.. What should i do now, and this pan is too urgent to have
    Please solve this problem

    (Acknowledgment number : [protected]
    Name : raghbir singh
    Category : individual
    Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.)
    Jul 29, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 22, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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      V
      Veena Anish
      Jun 11, 2017
      Resolved
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      Address: Mumbai City, Maharashtra, 400013
      Website: Nsdl

      Respected sir/madam,

      I had submitted the pan application for my mom in jan 2017, acknowledge number n-[protected].

      I was asked to submit additional documents and i did it already, but still the status is "we have received the documents with reference to your pan application. Your application is under process with nsdl". I see this status for several months.

      Pan card is being asked for in all banks now.
      Something needs to be done on this aspect. Nsdl processing is extremely slow, each small update takes not less than a month.

      Phones are not reachable, even if they answer the call they give the same status as mentioned above. Nobody responds to the mails, i don't understand the purpose of having a mail id and giving it to public.

      Not sure if this compliant is going to help.
      Hope a better process comes in place.
      Jul 22, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      This has reference to the query/complaint raised by you.

      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

      For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
      Sir
      i apply new pan card in nsdl center acknowledgement no.[protected] date 25 jan 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call center please help
      brijesh porwal
      s/o ramesh chand porwal
      ram ganjmandi
      mobile no.[protected]

      Extreme delay in pan card application processing - Comment #2755864 - Image #0
      Sir, I have not received refund Pan Processing fee to my bank account from NSDL .
      My Transaction Reference No is - JSM[protected]
      My Bank Reference No - 196659
      Date of Transaction- 2017/06/06
      Please Refund my money.

      Extreme delay in pan card application processing - Comment #2755983 - Image #0
      Extreme delay in pan card application processing - Comment #2755983 - Image #1
      Sir
      My name is Renuka sutariya and my pran no is[protected]. it is locked please help for this. please send I pin and t pin to my email [protected]@gmail.com
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        K
        kingsathis
        Jun 11, 2017
        Resolved
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        Resolved

        Sir,
        Im sathish kumar my temp. Token number is [protected]
        I try to apply pan card via nsdl website on 11th may, 2017. But payment failed. Still now (Today june 11, 2017). I didn't get my money back.

        Details:

        Transaction status : pgs10001. Success
        Transaction. Ref. Num : ihmp[protected]
        Date :[protected]
        Payment amount: 112.75
        Bank ref. 175527
        +1 photos
        Jul 30, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
        Verified Support
        Jun 29, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        To help resolve your query/concern, reach us on [protected]@nsdl.co.in
        Hi Sir,

        I Applied New PAN for Firm, payment made but not received acknowledgement. This is 4th time happening like this.
        Please develop the proper website and provide proper service.

        Token Number-[protected]
        Date of Inc-02/06/2017

        No refund - Comment #2755919 - Image #0
        We applied pan token number [protected] payment complete but not psosses kyc aecept please back my money
        NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
        Verified Support
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Dear sir/mdm

        I Kiran Hode herewith inform you that, my daughter Priyanshi Kiran Hode pan card not issue from blue dart courier service. Because we all are going to village therefore could not be able to received from the them.
        So kindly resend courier at same address

        Thanking u

        Urs truly
        Kiran hode
        NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
        Verified Support
        Kindly e-mail your Query with your 15 digit ACK No to [email protected]
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          F
          Faster Frontier
          from Srinagar, Jammu and Kashmir
          Jun 11, 2017
          Resolved
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          Resolved

          Address: Rampur, Uttar Pradesh, 244901
          Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

          Acknowledgment number : [protected] name : jahid category : individual contact number : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Your database showing this status since last 4 months. Please see this issue i need pan card urgently.
          Jul 22, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 20, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
          I applyed pan card online but the payment was not succesful first time and money if deducted from account
          My PAN Application - token. No. [protected] dated :[protected]:43:57.041
          Plz refund my money
          NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
          Verified Support
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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            S
            sharik raza
            from Dehra Dun, Uttarakhand
            Jun 11, 2017
            Resolved
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            Address: 243701

            Acknowledgment number : [protected] name : nadim ahamad category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
            Jul 21, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
            TO CRA

            SIR

            MY PRAN NO. IS[protected].i am a servent of a gujarat state I have to forget thae password so my PRAN NUMBER IS LOCKED. PLZ GIVE ME SOME SUGGESTION ON MY MOB. NO. [protected] AND ALSO [protected]@gmail.com. THAT how to activate my PRAN ACCOUNT.

            YOUR SINCERLY
            P A KHATRI
            NSDL e-Governance Infrastructure Customer Care's response, Jun 23, 2017
            Verified Support
            Dear Pratik,

            The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).
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              V
              Vijeimanikkum Palaniyappan
              Jun 10, 2017
              Resolved
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              Resolved

              Hello sir, i registered and contributed amount under nps tier1 and esigned the registration form on june 9, 2017. My pran is[protected]. But the system says pran not found in database. Am not able to raise grievance also in any mode since pran is not valid. Please do the needful. Thanks

              Name - vijeimanikkum pl
              Mobile - [protected]
              Email - [protected]@gmail.com
              Jun 13, 2017
              Complaint marked as Resolved 
              I am able to login on June 12, 2017. Now it is not showing PRAN not found in database
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Sir my pran no.is[protected] and when I try to generate ipin it is showing "PRAN not found in data base " sir please help out.
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                G
                Ghulam Mustafa Bhat
                from Agra, Uttar Pradesh
                Jun 10, 2017
                Resolved
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                Resolved

                Sir,
                I ghulam mustafa bhat a govt employee of central armed police force (Bsf) my user id no. Is[protected]. My pran account is blocked due to wrong password by me. For ease of enquiry of statements of my account i therefore request you to send me new password on mobile number [protected] and email [protected]@gmail.com and register this mobile number and email in my pran account.
                That will be your most kindness.
                Thanking you.
                Jul 25, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 20, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
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                  V
                  Vinay Trivedi.
                  Jun 10, 2017
                  Resolved
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                  Acknowledgment number [protected]

                  Name : sajid

                  Category : individual

                  Status :
                  Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                  What should i do next. Please help me out, i need urgent.
                  Plz tell me what kind of method i receive this pan for as soon as it may possible.
                  Jun 12, 2017
                  Complaint marked as Resolved 
                  EMAIL [email protected] Mob:-9456647288
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    S
                    Sarika Kharat
                    from Pune, Maharashtra
                    Jun 10, 2017
                    Resolved
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                    Address: Pune, Maharashtra, 413103

                    Pancard with aadhar card linking error. Aadhar card is match but pan card request is not active. My pan number is bnnpk3730l please solve this my problem. My pancard and aadhar card both are same name. I am goverment servant and my office order urjantly pan card link to aadhar. Because linking error. Please sir solve my complaint urgently... Thanks.
                    +1 photos
                    Jul 21, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. Email your query to [protected]@nsdl.co.in / call on[protected]
                    Jun 21, 2017
                    Updated by Sarika Kharat
                    My complaint is not solve please solve my complaints
                    Jun 21, 2017
                    Updated by Sarika Kharat
                    My complaint is not solve please solve my complaints
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                      S
                      Selva1967
                      from Chennai, Tamil Nadu
                      Jun 10, 2017
                      Resolved
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                      Address: Karaikal, Puducherry, 609602

                      I have applied for pan card changes vide my token no pan application - token. No. [protected] dated :[protected] and paid rs 117.35 vide sbi reference no isbi[protected]igabhvytk2. My trasaction found failed and amount not yet refund. Kindly do needful
                      Regards
                      Shemachithra
                      Pan no bfnps5764q
                      Mob no [protected]
                      Mail selvahema. [protected]@gmail.com
                      48 pattamal nagar
                      3rd cross karaikal
                      Jul 21, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                        gmbhat
                        from Agra, Uttar Pradesh
                        Jun 10, 2017
                        Resolved
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                        Address: Jaisalmer, Rajasthan
                        Website: [email protected]

                        Sir,
                        I am a central govt employee serving in border security force presently in jaisalmer with tier -1 account and my id is[protected]. I wrong entered my password five times and my account is blocked. So i requests you to send new password on mobile no. [protected] and [protected]@gmail.com
                        And register this mobile no. And email address kindly on urgent basis. Thanking you.
                        Aug 11, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        This has reference to the query/grievance raised by you.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          S
                          sahajuddin
                          from Kolkata, West Bengal
                          Jun 10, 2017
                          Resolved
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                          Resolved

                          Address: 712513

                          Ihad applied pan card to14/02/2017acknowledgementno:[protected]. Still now i don't received pan card. When i check the status in website it is showing "your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.". I do not submit my pancard no at my bank, my account has stoped because i did not submit my k. Y. C. So plese help me.
                          Jul 24, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 20, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            Shanker Jaiswal
                            from Nagram, Uttar Pradesh
                            Jun 10, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            Acknowledgement number - [protected]
                            Name - j k enterprises
                            I have applied for new pan on 02.05.2017 but till date pan was not allotted to me. The status is showing in nsdl website as "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application."
                            I need the pan urgently. Kindly resolve the same.
                            Jul 21, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 20, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                              A
                              Aa@
                              from Bengaluru, Karnataka
                              Jun 10, 2017
                              Resolved
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                              Resolved

                              Address: Mandya, Karnataka, 571438
                              Website: cra-nsdl.com

                              Respected sir,

                              My name is @, i am working under karnataka state govnment. My pran no. Is[protected]. My account has been locked due to incorrect password of 5 attempt. Please help me as soon as possible. Please resolve me from this problem.. I will request for new i pin to e-nps login.. And plz resolve this problem as soon as possible for check our nps directions and cotribution...
                              Jul 21, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jun 13, 2017
                              Updated by Aa@
                              My problem is not solved... Plz help me as soon has possible... My account has been locked.. Plz respond to our requests...
                              Verified Support
                              Jun 20, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                              NSDL e-Governance Infrastructure Ltd.
                              1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                              We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                rakesh1954
                                from Kolkata, West Bengal
                                Jun 10, 2017
                                Resolved
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                                Resolved

                                Address: 110064
                                Website: NSDL

                                I have paid online paid online rs 112.75+5=117.75 vide transection no isbi[protected] dated 29.05.2017 and bank ref no igabiqelb5. But no information is received from nsdl. Due to problem in nsdl website. It work upto the time of payment on line and thereafter it disappear and ihad been able to note any other informaion and after waiting of 12 days i am writing this,
                                Please inform that any other action is required from my side.
                                Jul 21, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 20, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                You can generate your PAN Acknowledgment mentioning Temporary Token Number, Date of Birth and E-Mail ID on this link -https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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                                  Himanshu_765K
                                  from Mumbai, Maharashtra
                                  Jun 9, 2017
                                  Resolved
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                                  Resolved

                                  Address: 122015
                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  Hello sir,

                                  I have a serious issue regarding money being deducted from my bank account.

                                  I was applying for pan correction for 2 different pan cards from https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html, going through the procedure i opted for kyc mode and did my payments but as my aadhaar is authenticated its showing that the request cannot be completed and "money has been deducted from my bank a/c"

                                  So please tell me when will it be refunded and it happened the same for 2 of my applications done.

                                  I am attaching the details of my application

                                  Token number1: [protected] (Devat ram agrawal)
                                  Token number 2: [protected] (Usha kanodia)

                                  Txn ids:
                                  0007517258090620171436411496999201227
                                  0007517258090620171441121496999472618
                                  0007517258090620171448241496999904944
                                  0007517226090620171455521497000352865
                                  00075172580906201715491497000849617

                                  Please tell me about the procedure of refund and in how much time it will get done positively.

                                  Waiting for your quick revert
                                  +1 photos
                                  Jul 21, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Jun 13, 2017
                                  Updated by Himanshu_765K
                                  My complaint has not been resolved till now.. Rather i have tried out every number on the NSDL website, not 1 connects.. Trying the numbers from last 3 days.. Complaint on Twitter..
                                  Mailed them did every possible things, but no one is answering

                                  Please please let me know what to do to get my money back..

                                  From morning 9am to evening 6pm no one picks up the call, after 6pm someone picks up the call and says "OFFICE BAND HO GYA HAIN.. KAL SAWARE CALL KIJIYE"
                                  This is the replies we get.. And how can the portal of E-Governance help up..
                                  Called the Efilling department.. they told we cannot help call the NSDL.. even after telling them that no one is picking calls on any number.. they give the same replies..

                                  Tell me how will we help ourselves now.. If no one is there to answer..
                                  Its pathetic condition of the government departments that people suffer..

                                  Verified Support
                                  Jun 20, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    Meenakshi93
                                    from Gorakhpur, Uttar Pradesh
                                    Jun 9, 2017
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110075

                                    Hi,

                                    I have not received my pan card, i had send my application in february 2017

                                    Showing status.
                                    "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl"

                                    Acknowledgement number:[protected]

                                    Please help, need pan card urgently for job.
                                    Jul 23, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 20, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      Chithra R
                                      from Chennai, Tamil Nadu
                                      Jun 9, 2017
                                      Resolved
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                                      Resolved

                                      Address: 400013
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      I applied for the pan card correction today and paid the fees through my debit card but the e-kyc failed and it displayed the following message :
                                      Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                      Please let me know the reason why it failed.

                                      If i cannot make corrections via online, please refund my money and tell me the way i can make the corrections.

                                      Details are given below:
                                      Token no. [protected]
                                      Dob: 15/04/1991
                                      Name chithra rengasamy
                                      E mail: [protected]@gmail.com
                                      Jul 24, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 20, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        S
                                        sandipg008
                                        from Pune, Maharashtra
                                        Jun 9, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411057
                                        Website: onlineservices.nsdl.com

                                        This is to inform you while i made an attempt to file an application for correction of name on my wife's pan card via nsdl website. I chose he option of netbanking in order to pay the required charges i. E. Rs 117.35, however the transaction didnt carry out successfully and i got a popup message that if the amount is charged, it wud be reversed back.
                                        Unfortunately i have been charged with that amount and i expect nsdl to refund that money back to my kotak bank account [protected]

                                        Token number: [protected]

                                        Please find below the transaction log

                                        06/06/2017 os nsdlpan [protected] pg-[protected] 117. 35

                                        I expect prompt action from you.
                                        Jul 25, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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