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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 195

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G
gosbhai
from Kolkata, West Bengal
Jun 13, 2017
Resolved
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Resolved

Address: Pune, Maharashtra, 700119
Website: Onlineservices.nsdl.com

Sir/madam,

I had applied for pan reprint with token number:[protected] on 08.06.2017.

I had successfully made the paymant of rs 116.20 online through my debit card, but even though the money was deducted from the bank a/c but my payment was shown as cancelled on your portal.

Please do the needful to refund my money asap.

Details of payment:
1. Token number=[protected]
2. Name of applicant=rahul goswami
3. Father's name=ratan lal goswami
4. Dob of applicant=25.05.1989
5. Address=75 ap devi road, mb hata lane, titagarh, kolkata-700119
6. Contact number:[protected]/[protected]

Sir/madam i have attached the bank statement screenshot and the nsdl payment decline confirmation page screenshot details with this mail.

Please refund the money as soon as possible.

Regards,
Rahul goswami
Jul 23, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jun 13, 2017
Updated by gosbhai Please help
Verified Support
Jun 20, 2017
NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. For every unsuccessful transaction, the PAN fees which is debited from your account, will be revered/credited within 7 working days.
Jun 29, 2017
Updated by gosbhai Sir/Madam

It has been more than 7 days since your reply and more than 14 days since I have paid the PAN fee.

I have not received any refund yet.

Please reply.
Jul 08, 2017
Updated by gosbhai Somebody please reply regarding my ongoing issue.
Jul 23, 2017
Updated by gosbhai Thanks to Consumer Complaints and NSDL.
I have received my refund on 21.07.17

Thanks a lot.
View replies
Debit card no[protected]
Farooq ahamed
Reply
Acknowledgment Number : [protected]
Name : VINOD KUMAR
Category : Individual
Status :
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
Reply
Sbi e- payment says your pran no invalid
Pran no is[protected]
Reply
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    S
    Sisodiya1710
    from Dehra Dun, Uttarakhand
    Jun 13, 2017
    Resolved
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    Resolved

    Address: Agra, Uttar Pradesh, 282006
    Website: www.onlineservices.nsdl.com

    महोदय,
    मेने 07/06/2017 को NSDL की ओनलाइन सेवा के मध्यम से आवेदन किया था, परन्तू वह किनही कारणों से पेमेन्ट ओप्सन मे OTP डालने के बाद फेल हो गया, परन्तु मेरे अकाउंट से पैसा निकल चुका था, मेने 3 बार try किया परन्तु तीनों बार यही हुआ जिसकी डिटेल्स मे नीचे दे रहा हूँ, Process फेल्ड होने के बाद पेमेन्ट7 दिन मे रिफन्ड होने का मेसेज Screen पर दिखाई दिया ।
    अतः मेरा निवेदन है कि मेरा पेमेन्ट जल्द लौटाने की कृपा करे ।

    1) ECOM[protected] NSDLPAN -116.20
    2) ECOM[protected] NSDLPAN -116.20
    3) ECOM[protected] NSDLPAN -116.20
    [protected]
    348.60

    Please Refund those payment.
    Name - Renu Sisodiya
    Bank - Punjab National Bank

    Thanks

    With Regard
    Renu Sisodiya
    [protected]
    Aug 5, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 22, 2017
    NSDL e-Governance Infrastructure Customer Care's response     To help resolve your query/concern, reach us on [protected]@nsdl.co.in
    Verified Support
    Jun 23, 2017
    NSDL e-Governance Infrastructure Customer Care's response     Inconvenience caused is highly regretted. Kindly furnish your Temporary Token Number, Date of Birth and E-Mail ID.
    Verified Support
    Jul 04, 2017
    NSDL e-Governance Infrastructure Customer Care's response     Income Tax database shows that you may have already been issued PAN in your name earlier, hence the application is mark for investigation.
    View replies
    Very bad service
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Jul 4, 2017
    Verified Support
    Inconvenience caused is highly regretted. To help resolve your query/concern, kindly E-mail your query to [email protected]
    I had apply for PAN card on online (10/06/2017) two time.But that unsucsessed.I paid fee ₹116.20, ₹116.20 for two time apply. when failed apply appeard notificatio on the screen .In the notification view that to got refund me in seven working days.
    Reply
    Acknowledgment Number : [protected]
    Name : AASMA
    Category : Individual
    Status :
    Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
    Reply
    I have applied for PAN Card and the same was despatched by you through post no. AWBEA[protected]IN, My Pan no IEQPS9069H, Acknowledgement no. [protected], and the same is returned back undelivered because I was out of station. Kindly Re-Dispatch the pan on same address
    Thanking you,

    Poonam Sain
    Cell: [protected]
    Reply
    NSDL e-Governance Infrastructure Customer Care's response, Jul 4, 2017
    Verified Support
    Your PAN card has been dispatched on 30-May-2017 by Speed Post vide airway bill no. EA847474408IN. We are following up with concern team for earliest resolution
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      B
      balu.mxr
      from Chennai, Tamil Nadu
      Jun 12, 2017
      Resolved
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      Address: 515301
      Website: tin.tin.nsdl.com/pan_bup

      I have applied the new pan card through nsdl website. Money also successfully paid through website itself, and i have sent the proofs for verification along with application.
      It has been done before 20 days back.
      But i have not received about status
      And also i seen in the nsdl website for status checking. It is giving no records found. While applying time i didnt get any acknoledgenumber. I received only reference number

      Reference no. Ihmp[protected]
      Application number : u-n[protected]
      Coupon number : u-n[protected]

      But i dont have acknowledge number. I am trying to search with my name it is giving like "no records found" message.
      Jul 26, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 22, 2017
      NSDL e-Governance Infrastructure Customer Care's response       To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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        M
        manishkd123
        from Mumbai, Maharashtra
        Jun 12, 2017
        Resolved
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        Resolved

        Address: 400078
        Website: www.onlineservices.nsdl.com/paam

        I had applied with nsdl online for a change in my pan details on[protected]. My pan no is agkpd4605n. Token number for my application is [protected]. The message appeared that your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
        But till now no payment has been received in my account
        Jul 25, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 22, 2017
        NSDL e-Governance Infrastructure Customer Care's response         The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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          A
          Anumages
          from Sirsi, Karnataka
          Jun 12, 2017
          Resolved
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          Resolved

          Address: Krishnagiri, Tamil Nadu, 643203
          Website: consumer complaints

          My pan application# n-[protected] submitted in mar 2017, still not issues pan card. I need this pan card to submit to my bank to get my atm card, and i'm unable use my bank account now.

          My adhaar submitted was not accepted and i provide passport copy and voter id card. And got email my documents are in order.

          But in website it still shows my documents are not valid. And when i call customer care they say it is under process for past 2 weeks.

          Im very unhappy with service i got from nsdl, pls help me to get the card delivered asap.

          Rgds,
          Anuchitra
          Jul 29, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 22, 2017
          NSDL e-Governance Infrastructure Customer Care's response           Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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            D
            Dhara78
            from Gurgaon, Haryana
            Jun 12, 2017
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            Address: 110077
            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

            Dear sir,
            You are requested that please re-dispatched my pan card on the above mentioned address by speed post.
            Address : rzf365 raj nagar, part-2, gali number 10, backside, palam, new delhi -110077
            Name : rajjo devi
            Acknowledgement no.: [protected]
            Mobile no.: [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 22, 2017
            NSDL e-Governance Infrastructure Customer Care's response             Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 14-May-2017 by Speed Post vide airway bill no. EA[protected]IN, at the address for communication indicated by you in the application.
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              B
              blbanshi
              from Muzaffarpur, Bihar
              Jun 14, 2017
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              Address: 411016
              Website: nsdl

              Dear Sir
              I have applied for NEW PAN CARD but Pan Application has rejected due to e-KYC mismatch data and payment 117 had been done by the net banking date 08/06/2017
              My temporary tocken no.is [protected]
              Please
              Kindly refund my PAN processing fee
              i have not received any refund for pan application
              i request to you please refund me my pan application fee 117 rupees only

              E-mail- [protected]@gmail.com

              Banshi lal
              from rajasthan
              [protected]
              [protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                P
                pradeep leelakrishnan
                from Bengaluru, Karnataka
                Jun 12, 2017
                Resolved
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                Resolved

                Hi,

                I have applied for change in pan card data online for the pan babpr9486d through temp token number [protected] and made the payment once through sbi net banking and again using credit card.

                Amount debited in both the transactions but the update failed and got a message saying money will be refunded back to the account.

                It has been more than a week but i haven't got the payment

                Please look into this.
                Jul 26, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jun 14, 2017
                Updated by pradeep leelakrishnan                 It has been more than 10 days. Kindly look into this issue.
                Verified Support
                Jun 22, 2017
                NSDL e-Governance Infrastructure Customer Care's response                 The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                  S
                  Satwinder901
                  from Chandigarh, Chandigarh
                  Jun 12, 2017
                  Resolved
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                  Resolved

                  Address: Faridkot, Punjab
                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                  Status shows pan already in database, but it was fresh applied.. What should i do now, and this pan is too urgent to have
                  Please solve this problem

                  (Acknowledgment number : [protected]
                  Name : raghbir singh
                  Category : individual
                  Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.)
                  Jul 29, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 22, 2017
                  NSDL e-Governance Infrastructure Customer Care's response                   Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                    V
                    Veena Anish
                    Jun 11, 2017
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400013
                    Website: Nsdl

                    Respected sir/madam,

                    I had submitted the pan application for my mom in jan 2017, acknowledge number n-[protected].

                    I was asked to submit additional documents and i did it already, but still the status is "we have received the documents with reference to your pan application. Your application is under process with nsdl". I see this status for several months.

                    Pan card is being asked for in all banks now.
                    Something needs to be done on this aspect. Nsdl processing is extremely slow, each small update takes not less than a month.

                    Phones are not reachable, even if they answer the call they give the same status as mentioned above. Nobody responds to the mails, i don't understand the purpose of having a mail id and giving it to public.

                    Not sure if this compliant is going to help.
                    Hope a better process comes in place.
                    Jul 22, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2017
                    NSDL e-Governance Infrastructure Customer Care's response                     This has reference to the query/complaint raised by you.

                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

                    For any other clarification/assistance from our side, you may please call us at[protected] or write us on [protected]@nsdl.co.in.
                    View replies
                    Sir
                    i apply new pan card in nsdl center acknowledgement no.[protected] date 25 jan 2017 but our pan no. And card not issue till date i contact in nsdl call center but no response nsdl call center please help
                    brijesh porwal
                    s/o ramesh chand porwal
                    ram ganjmandi
                    mobile no.[protected]
                    Reply
                    Sir, I have not received refund Pan Processing fee to my bank account from NSDL .
                    My Transaction Reference No is - JSM[protected]
                    My Bank Reference No - 196659
                    Date of Transaction- 2017/06/06
                    Please Refund my money.
                    Reply
                    Sir
                    My name is Renuka sutariya and my pran no is[protected]. it is locked please help for this. please send I pin and t pin to my email [protected]@gmail.com
                    Reply
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                      K
                      kingsathis
                      Jun 11, 2017
                      Resolved
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                      Resolved

                      Sir,
                      Im sathish kumar my temp. Token number is [protected]
                      I try to apply pan card via nsdl website on 11th may, 2017. But payment failed. Still now (Today june 11, 2017). I didn't get my money back.

                      Details:

                      Transaction status : pgs10001. Success
                      Transaction. Ref. Num : ihmp[protected]
                      Date :[protected]
                      Payment amount: 112.75
                      Bank ref. 175527
                      Jul 30, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 20, 2017
                      NSDL e-Governance Infrastructure Customer Care's response                       Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
                      Verified Support
                      Jun 29, 2017
                      NSDL e-Governance Infrastructure Customer Care's response                       To help resolve your query/concern, reach us on [protected]@nsdl.co.in
                      View replies
                      Hi Sir,

                      I Applied New PAN for Firm, payment made but not received acknowledgement. This is 4th time happening like this.
                      Please develop the proper website and provide proper service.

                      Token Number-[protected]
                      Date of Inc-02/06/2017
                      Reply
                      We applied pan token number [protected] payment complete but not psosses kyc aecept please back my money
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
                      Verified Support
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Dear sir/mdm

                      I Kiran Hode herewith inform you that, my daughter Priyanshi Kiran Hode pan card not issue from blue dart courier service. Because we all are going to village therefore could not be able to received from the them.
                      So kindly resend courier at same address

                      Thanking u

                      Urs truly
                      Kiran hode
                      Reply
                      NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
                      Verified Support
                      Kindly e-mail your Query with your 15 digit ACK No to [email protected]
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                        F
                        Faster Frontier
                        from Srinagar, Jammu and Kashmir
                        Jun 11, 2017
                        Resolved
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                        Resolved

                        Address: Rampur, Uttar Pradesh, 244901
                        Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                        Acknowledgment number : [protected] name : jahid category : individual contact number : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Your database showing this status since last 4 months. Please see this issue i need pan card urgently.
                        Jul 22, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 20, 2017
                        NSDL e-Governance Infrastructure Customer Care's response                         Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                        View replies
                        I applyed pan card online but the payment was not succesful first time and money if deducted from account
                        My PAN Application - token. No. [protected] dated :[protected]:43:57.041
                        Plz refund my money
                        Reply
                        NSDL e-Governance Infrastructure Customer Care's response, Jun 29, 2017
                        Verified Support
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          S
                          sharik raza
                          from Dehra Dun, Uttarakhand
                          Jun 11, 2017
                          Resolved
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                          Resolved

                          Address: 243701

                          Acknowledgment number : [protected] name : nadim ahamad category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending??
                          Jul 21, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 20, 2017
                          NSDL e-Governance Infrastructure Customer Care's response                           Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                          View replies
                          TO CRA

                          SIR

                          MY PRAN NO. IS[protected].i am a servent of a gujarat state I have to forget thae password so my PRAN NUMBER IS LOCKED. PLZ GIVE ME SOME SUGGESTION ON MY MOB. NO. [protected] AND ALSO [protected]@gmail.com. THAT how to activate my PRAN ACCOUNT.

                          YOUR SINCERLY
                          P A KHATRI
                          Reply
                          NSDL e-Governance Infrastructure Customer Care's response, Jun 23, 2017
                          Verified Support
                          Dear Pratik,

                          The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).
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                            V
                            Vijeimanikkum Palaniyappan
                            Jun 10, 2017
                            Resolved
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                            Resolved

                            Hello sir, i registered and contributed amount under nps tier1 and esigned the registration form on june 9, 2017. My pran is[protected]. But the system says pran not found in database. Am not able to raise grievance also in any mode since pran is not valid. Please do the needful. Thanks

                            Name - vijeimanikkum pl
                            Mobile - [protected]
                            Email - [protected]@gmail.com
                            Jun 13, 2017
                            Complaint marked as Resolved 
                            I am able to login on June 12, 2017. Now it is not showing PRAN not found in database
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Sir my pran no.is[protected] and when I try to generate ipin it is showing "PRAN not found in data base " sir please help out.
                            Reply
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                              G
                              Ghulam Mustafa Bhat
                              from Agra, Uttar Pradesh
                              Jun 10, 2017
                              Resolved
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                              Resolved

                              Sir,
                              I ghulam mustafa bhat a govt employee of central armed police force (Bsf) my user id no. Is[protected]. My pran account is blocked due to wrong password by me. For ease of enquiry of statements of my account i therefore request you to send me new password on mobile number [protected] and email [protected]@gmail.com and register this mobile number and email in my pran account.
                              That will be your most kindness.
                              Thanking you.
                              Jul 25, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 20, 2017
                              NSDL e-Governance Infrastructure Customer Care's response                               Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
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                                V
                                Vinay Trivedi.
                                Jun 10, 2017
                                Resolved
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                                Resolved

                                Acknowledgment number [protected]

                                Name : sajid

                                Category : individual

                                Status :
                                Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                                What should i do next. Please help me out, i need urgent.
                                Plz tell me what kind of method i receive this pan for as soon as it may possible.
                                Jun 12, 2017
                                Complaint marked as Resolved 
                                EMAIL [email protected] Mob:-9456647288
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Sarika Kharat
                                  from Pune, Maharashtra
                                  Jun 10, 2017
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra, 413103

                                  Pancard with aadhar card linking error. Aadhar card is match but pan card request is not active. My pan number is bnnpk3730l please solve this my problem. My pancard and aadhar card both are same name. I am goverment servant and my office order urjantly pan card link to aadhar. Because linking error. Please sir solve my complaint urgently... Thanks.
                                  Jul 21, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 20, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. Email your query to [protected]@nsdl.co.in / call on[protected]
                                  Jun 21, 2017
                                  Updated by Sarika Kharat                                   My complaint is not solve please solve my complaints
                                  Jun 21, 2017
                                  Updated by Sarika Kharat                                   My complaint is not solve please solve my complaints
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                                    S
                                    Selva1967
                                    from Chennai, Tamil Nadu
                                    Jun 10, 2017
                                    Resolved
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                                    Resolved

                                    Address: Karaikal, Puducherry, 609602

                                    I have applied for pan card changes vide my token no pan application - token. No. [protected] dated :[protected] and paid rs 117.35 vide sbi reference no isbi[protected]igabhvytk2. My trasaction found failed and amount not yet refund. Kindly do needful
                                    Regards
                                    Shemachithra
                                    Pan no bfnps5764q
                                    Mob no [protected]
                                    Mail selvahema. [protected]@gmail.com
                                    48 pattamal nagar
                                    3rd cross karaikal
                                    Jul 21, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 20, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response                                     To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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                                      gmbhat
                                      from Agra, Uttar Pradesh
                                      Jun 10, 2017
                                      Resolved
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                                      Resolved

                                      Address: Jaisalmer, Rajasthan
                                      Website: [email protected]

                                      Sir,
                                      I am a central govt employee serving in border security force presently in jaisalmer with tier -1 account and my id is[protected]. I wrong entered my password five times and my account is blocked. So i requests you to send new password on mobile no. [protected] and [protected]@gmail.com
                                      And register this mobile no. And email address kindly on urgent basis. Thanking you.
                                      Aug 11, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response                                       This has reference to the query/grievance raised by you.

                                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID.

                                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                        sahajuddin
                                        from Kolkata, West Bengal
                                        Jun 10, 2017
                                        Resolved
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                                        Resolved

                                        Address: 712513

                                        Ihad applied pan card to14/02/2017acknowledgementno:[protected]. Still now i don't received pan card. When i check the status in website it is showing "your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application.". I do not submit my pancard no at my bank, my account has stoped because i did not submit my k. Y. C. So plese help me.
                                        Jul 24, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 20, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response                                         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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