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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 200

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S
sharique1995
from Mumbai, Maharashtra
May 30, 2017
Resolved
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Address: Azamgarh, Uttar Pradesh, 276404
Website: [email protected]

I have applied for pan card on 25/03/2017 and now status is showing " income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

Acknowledgment number : [protected]
Name : sharique anar
Category : individual

I need pan card number urgently. Please could you tel me the further processing. And how many days is take to generate the pan card number?
Jul 7, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Sharique,

Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution
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    kapild0707
    from Noida, Uttar Pradesh
    May 30, 2017
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    Hi there,

    My wife's pan card has not delivered. Blue dart says that they tried to deliver to our address but not delivered. Now it has been redelivered to nsdl rtos.

    I have tried to contact on customer care and '[protected]@nsdl.co.in' but no one has responded,

    Please resend it again asap. Details are provided below.

    Acknowledgment number : [protected]
    Name : anuradha
    Category : individual
    Status : your pan card has been dispatched on 11-may-2017 by blue dart express ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 21-may-2017.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Acknowledgment Number [protected] Name RAJA RAM
    RAJA RAM Category : Individual Status Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending?
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      rohit49khatri
      from Bikaner, Rajasthan
      May 29, 2017
      Resolved
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      Address: Bikaner, Rajasthan, 334004
      Website: nsdl.com

      My PAN acknowledgment number is [protected]. I applied for PAN card correction on 11th of April, 2017.

      My PAN status is still 'Your application is under process at TIN Facilitation Center. Kindly call[protected]/28433343 for further processing of your application.'

      I have enclosed both Aadhaar card as proof of identity and proof of date of birth respectively.

      I was unable to connect to the aforementioned number as it always seems busy.
      Jul 7, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 02, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Jun 06, 2017
      Updated by rohit49khatri
      Thanks
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        R
        Rupesh Budhwar
        from Kanpur, Uttar Pradesh
        May 29, 2017
        Resolved
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        Address: Rohtak, Haryana, 124001
        Website: tin.tin.nsdl.com

        Acknowledgment number : [protected]
        Name : shanti devi
        Category : individual

        Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
        सर मैने ekyc (Paperless) के through apply किया था | लेकिन अभी तक pan card का status ही show कर रहा है plese help me about this problem.
        Jun 18, 2017
        Complaint marked as Resolved 
        I am Happy to say that consummercomplaints service is very good because my complaint(regarding the pan status ) is resolved succesfully with in 20 days.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 02, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN applications is processed by NSDL and forwarded to Income Tax department for allottment of PAN, but Income Tax database shows that with this Name, Father's Name and Date of Birth PAN issued earlier.

        Kindly confirm whether you have applied for PAN or you have been allotted PAN this before, if yes then please write us at [protected]@nsdl.co.in. Meanwhile we are following up with Income Tax Department for earliest resolution.
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          V
          Varsha04
          from Bhadrachalam, Telangana
          May 29, 2017
          Resolved
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          Resolved

          Company name not changed on tan# mums84194f

          Address: Mumbai City, Maharashtra, 400614

          My company name changes application acknowledgement number: [protected].
          The status showing that documents are not valid & contact TIN Call Center at[protected]. We try to call their customer help line number[protected], we get the engaged toon all time, also sent request/reminder mails to [protected]@nsdl.co.in but no response.
          We submitted all the required documents for name change i.e Certificate of Registration,...
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          Mudgal Gaurav
          from Varanasi, Uttar Pradesh
          May 28, 2017
          Resolved
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          Resolved

          Address: Jhajjar, Haryana, 124507

          Acknowledgment number : [protected]
          Name: rahul kumar
          Category : individual
          Status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
          I have never have a pan card and never apply before this.
          Why this happen and nsdl shows this status???
          What can i do now
          Jul 7, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 02, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and forwarded to Income Tax department for allottment of PAN, but Income Tax database shows that with this Name, Father's Name and Date Of Birth already one PAN issued earlier.
          Kindly confirm whether you have applied for PAN or you have been allotted PAN this before, if yes then please write us at [protected]@nsdl.co.in. Meanwhile we are following up with Income Tax Department for earliest resolution.
          Sir
          Please give me my PRAN No.
          Mahesh chand sharma
          S/o jagdish prasad sharma
          Dob. 08/07/1974
          Email- sharmas [protected]@gmail.com
          Mob. [protected]
          Sir, I apply for pan card previous year 21jul 2016, my pan no .is generated but my pan card could no reached near me, and I try to talk with costumer care but every time say "the no.is busy". Please help me what can ido ?
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            P
            Panchi Ram sharma
            from Bardoli, Gujarat
            May 28, 2017
            Resolved
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            Resolved

            Address: 392140

            Pa panchi ram sharma
            On may 27, 2017

            Dear sir,. With due respect i would like to say few words about my pran account number is[protected]. I want to change my previous mobile number is old. [protected]. Now i want to update this mobile number with a new mobile no [protected]. So i request please update my mobile number in my nsdl cra account that will be your most kind ness. Thanking you sir. Satyanarayana kola
            Jul 6, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            May 27, 2017
            ajayreigns's response
            Thank You. I Got My Refund After 8 Working Days !!!
            May 29, 2017
            Updated by Panchi Ram sharma
            Dear sir, . With due respect i would like to say few words about my pran account number is[protected]. I want to change my previous mobile number is old. [protected]. Now i want to update this mobile number with a new mobile no [protected]. So i request please update my mobile number in my nsdl cra account that will be your most kind ness. Thanking you sir. Satyanarayana kola
            May 30, 2017
            Updated by Panchi Ram sharma
            Panchi Ram sharma, May 29, 2017
            Dear sir, . With due respect i would like to say few words about my pran account number is[protected]. I want to change my previous mobile number is old. [protected]. Now i want to update this mobile number with a new mobile no [protected]. So i request please update my mobile number in my nsdl cra account that will be your most kind ness. Thanking you sir. Satyanarayana kola
            Verified Support
            Jun 05, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
            Acknowledgment Number : [protected] Name :ranju devi
            Category:Individual
            Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
            My Online PAN Application Has Been Failed Because of Aadhar EKyc Login.

            116rs Has Debited From My Bank,

            Please Help Me to Refund My Money.

            My Token : [protected]

            Email : [protected]@gmail.com

            DOB : 11/07/1998
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              A
              ashoksharma842
              from Ahmedabad, Gujarat
              May 28, 2017
              Resolved
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              Resolved

              Address: Anand, Gujarat, 388120
              Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              I have completed whole process for new pan application on https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

              The payment failed,
              In spite of registered successfully it doesn't show details.
              Bank shows transaction successful,
              My token number is [protected], which now shows invalid!
              My transaction id as shown by pan website is 0007781029280520171525181495965318280

              Do i need to register again?
              How can i get my money back?
              Jul 3, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 02, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
              Respectively Sir, my PRAN number is[protected] i need to change my phone number [protected] to my correct number number [protected].it was the mistake of your company so i was not getting the messages that you have passed .
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                P
                Pan Rajpura
                from Ludhiana, Punjab
                May 28, 2017
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                Address: Patiala, Punjab, 140702

                I have not recieved pan card, yet because i that we are show my application status income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application... I dont have any pan cards
                Acknowledgment number : [protected]

                Name : nirmal singh
                Category : individual
                Status :
                Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                I applied for pan card first time.

                Please resolve it as soon as possible.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                May 26, 2017
                suresh@123456's response
                sir yeh pan card 5 mahine se undar process me bata raha he aap jaldi se jaldi card ko post kare

                my contct number [protected]

                Verified Support
                Jun 02, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Nirmal,

                Your PAN applications is processed by NSDL and forwarded to Income Tax department for allottment of PAN, but Income Tax database shows that with this Name, Father's Name and Date of Birth PAN issued earlier.

                Kindly confirm whether you have applied for PAN or you have been allotted PAN this before, if yes then please write us at [protected]@nsdl.co.in. Meanwhile we are following up with Income Tax Department for earliest resolution.
                Sir yeh pan card 5 mahine se data bas show me bata raha he
                sir please post my card

                my contct number [protected]
                gmail [protected]@gmail.com
                Dear Sir, I have attained 60 years, I need to exit from NPS PRAN account No[protected]. Kindly close the account and credit the proceeds to my account no registered with you at the earliest.

                Yours faithfully,

                Dadhi Baman Panigrahi
                PAN ACYPP3936E
                NPS PRAN Account No[protected]
                My mobile no [protected]
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                  A
                  amit1baid
                  from Tinsukia, Assam
                  May 28, 2017
                  Resolved
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                  Resolved

                  Address: East Khasi Hills, Meghalaya, 793011
                  Website: www.assamrifles.gov.in

                  Dear sir,
                  I am a automobile and general order supplier supplying goods to your various battalion, and we receive payment from your shillong headquarter, but we regret to inform you that while making payment sales tax in being deducted and no tcs/tds certificate is being issued to us against the tax deduction also we do not get any proper payment advice from your accounts department regarding the battalion against which the payment is credited to my account.
                  I tried to get the details from the respective battalion but they said that they don't have any details, and we should contact shillong also they look least interested to resolve my problem
                  Hence i request you to guide me what should i do to get my payment details and tcs/tds certificate from assam rifles shillong. Should i wait or should i file a case to recover the same.
                  This is not my problem alone many dealers are facing the same problem
                  For dealers & distributors (Cachar)

                  Amit baid[protected]
                  Manager
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Assam Rifles customer support has been notified about the posted complaint.
                  Dear Amit,

                  This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                  NSDL e-Governance Infrastructure Ltd.
                  1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                  We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                    ਸੁਖਵਿੰਦਰ ਸਿੰਘ
                    from Ludhiana, Punjab
                    May 28, 2017
                    Resolved
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                    Resolved

                    Address: Sangrur, Punjab, 148023
                    Website: nsdl cra

                    Respected sir/madam
                    I m sukhwinder singh my pran no is[protected]. I want to change some option which fill up wrong due to lack of knowledge. So i want to change them... So i requested to you please send me my i pin on my email address is [protected]@gmail.com. U can send on my mobile no also [protected]. M very thnkfull to you.
                    Sukhwinder singh
                    Jul 7, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 05, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Sukhwinder,

                    Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
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                      B
                      Brainlara D
                      from Bengaluru, Karnataka
                      May 29, 2017
                      Resolved
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                      Resolved

                      Address: Mumbai City, Maharashtra, 641 653
                      Website: www.cra-nsdl.com/CRA

                      Hi,

                      I have joined in Atal Pension Yojana(APY) scheme two years before and contributing regularly. My PRAN is[protected].

                      I have not received IPIN for my PRAN yet. While I have tried to set IPIN in online, I got "PRAN Not Found in Database" error message.

                      Please look into this issue and fix ASAP, because I need to submit FATCA self declaration(in online) for my PRAN.

                      Please let me know if you need more details.

                      Name : Brainlara D
                      PRAN :[protected]
                      Contact number : [protected]
                      Mail ID : [protected]@gmail.com
                      Jul 11, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 05, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised at “Consumer Forum”.

                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php
                      Acknowledgment Number : [protected]
                      Name : SHUBHAM KUMAR
                      Category : Individual
                      Status :
                      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.


                      I AM IN SERIOUS NEED OF THE PAN CARD ... PLEASE RESOLVE MY ISSUE ..THANKYOU
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                        A
                        Ashirvad Raj
                        from Churachandpur, Manipur
                        May 27, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400013
                        Website: Nsdl.co.in

                        Sir please sir please return my PAN card which was an delivered because I was not present at my home so please please please return my PAN card my PAN card no is CSHPR5663P in my PAN card acknowledgement number is [protected] sir please send my pan card soon i was unavailable at my home so i cant take my pan card sir I think you will help me if you will help I shall be thankful you for this
                        Jul 3, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 02, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                          P
                          puja khamari
                          from Delhi, Delhi
                          May 27, 2017
                          Resolved
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                          Resolved

                          Address: 768216

                          We have received your PAN application documents for above application on May 09, 2017. These documents will be subject to verification and the status of verification will be intimated to you by e-mail.

                          I have received this mail on 4-May-2017 from NSDL. But till now after 23days my pan application status is showing under process.
                          Please give me recent update about my PAN application.

                          Name- Puja Khamari
                          Acknowledgment Number : [protected]
                          category - Individual
                          Jul 9, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 02, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            malcolm pereira
                            from Bengaluru, Karnataka
                            May 27, 2017
                            Resolved
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                            Resolved

                            Address: Dakshina Kannada, Karnataka, 575014
                            Website: onlineservices.nsdl.com

                            Respected sir,
                            I have applied for online pan. I have done the payment using my debit card and my amount is deducted but transaction failed showing this message.
                            "your previous request has been cancelled. Your money will be refunded back. Kindly make fresh payment"
                            I did the payment twice and both the times amount was deducted. Please look into this and refund my amount.
                            Token number:[protected]
                            Jul 3, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 02, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                              J
                              jaydeep pipariya
                              from Rajkot, Gujarat
                              May 27, 2017
                              Resolved
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                              Resolved

                              Address: Jamnagar, Gujarat, 361220

                              I had applied with NSDL online for new PAN details.
                              unfortunate, two time my bank account money is debited but pancard form not successfully.
                              Two time debited different different bank debit card.
                              Transaction complete then error occurred your transaction failed
                              my transation id is:
                              1.0007737723270520171049541495862394326

                              2.0007737723270520171053131495862593000

                              Kindly refund my PAN processing fee
                              Jun 19, 2017
                              Complaint marked as Resolved 
                              my problem is sloved
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 02, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              We are unable to process your query with available information, kindly e-mail your complaint at [protected]@nsdl.co.in
                              Jun 02, 2017
                              Updated by jaydeep pipariya
                              [protected]@gmail.com
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                                B
                                bahubli
                                from Lucknow, Uttar Pradesh
                                May 29, 2017
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan, 302037

                                Acknowledgment Number : [protected] Name : MIRA DEVI Category : Individual Status

                                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. This complaints has been solved by income tax department.
                                Thanks for solve complaints by income tax department.thanks for income-tax department
                                May 30, 2017
                                Complaint marked as Resolved 
                                My complaint has been resolved by company. Thanks
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  S
                                  Somesh Tripathi
                                  from Raha, Assam
                                  May 27, 2017
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                                  Address: New Delhi, Delhi, 211011

                                  Sir/Madam

                                  I had applied for a new PAN card using online facility on 26th May 2017 Acknowledgment Number is [protected] and I have digitally signed my application using e Sign/e KYC through OTP sent to my Adhaar linked mobile number

                                  On completion I received this message,

                                  "Thank you for using online facility for PAN application.

                                  If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                                  But now when i check my PAN Application Status it shows

                                  "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                                  Please check my Application ... And reply what i need to do..

                                  Acknowledgment Number : [protected]
                                  Name : Somesh Tripathi
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    A
                                    Ashirvad Raj
                                    from Churachandpur, Manipur
                                    May 27, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400001

                                    Please return my PAN card it was un delivered because I was not present at my home so please please please return my PAN card my PAN card acknowledgement number is [protected] and pan no is CSHPR5663P please help me to return my PAN card on the same address which is given in the detail of PAN card sir please take fast action I sell be thankful for this
                                    Jul 3, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 02, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                    Please return my PAN card it was undelivered vide airway bill no. EA[protected]IN because I was not present at my home so please please please return my PAN card my PAN card acknowledgement number is [protected] and pan no is EENPK0226P and please help me to return my PAN card on the same address which is given in the detail of PAN card
                                    sir please take fast action I sell be thankful for this

                                    Amit kumar
                                    Mobile no. [protected]
                                    vide airway bill no. EA[protected]IN
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                                      PraveenPentapati
                                      from Hyderabad, Telangana
                                      May 26, 2017
                                      Resolved
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                                      Address: Hyderabad, Andhra Pradesh, 502032
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html#

                                      I am applying pancard for my wife. I entered all the details and initially payment got failed saying e-KYC not possible try e-sign. Then I tried e-sign two times even then the payment got failed saying try again.

                                      Application is not at all working. Applying online using nsdl website is waste of time. Why are you maintaining such faulty website.
                                      Is there at least one applied successfully without payment failure? I guess no. Please use the proper payment methods. or please stop the service of applying pan online. I tried 4 times. Let see whether will I get proper refund within in specified time or not.
                                      Jul 5, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 02, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth [protected]@nsdl.co.in
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