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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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A
ashoksharma842
from Ahmedabad, Gujarat
May 28, 2017
Resolved
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Resolved

Address: Anand, Gujarat, 388120
Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have completed whole process for new pan application on https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

The payment failed,
In spite of registered successfully it doesn't show details.
Bank shows transaction successful,
My token number is [protected], which now shows invalid!
My transaction id as shown by pan website is 0007781029280520171525181495965318280

Do i need to register again?
How can i get my money back?
+1 photos
Jul 3, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2017
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Respectively Sir, my PRAN number is[protected] i need to change my phone number [protected] to my correct number number [protected].it was the mistake of your company so i was not getting the messages that you have passed .
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    P
    Pan Rajpura
    from Ludhiana, Punjab
    May 28, 2017
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    Address: Patiala, Punjab, 140702

    I have not recieved pan card, yet because i that we are show my application status income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application... I dont have any pan cards
    Acknowledgment number : [protected]

    Name : nirmal singh
    Category : individual
    Status :
    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

    I applied for pan card first time.

    Please resolve it as soon as possible.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    May 26, 2017
    suresh@123456's response
    sir yeh pan card 5 mahine se undar process me bata raha he aap jaldi se jaldi card ko post kare

    my contct number [protected]

    Verified Support
    Jun 02, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Nirmal,

    Your PAN applications is processed by NSDL and forwarded to Income Tax department for allottment of PAN, but Income Tax database shows that with this Name, Father's Name and Date of Birth PAN issued earlier.

    Kindly confirm whether you have applied for PAN or you have been allotted PAN this before, if yes then please write us at [protected]@nsdl.co.in. Meanwhile we are following up with Income Tax Department for earliest resolution.
    Sir yeh pan card 5 mahine se data bas show me bata raha he
    sir please post my card

    my contct number [protected]
    gmail [protected]@gmail.com

    Pan neither allotted nor pan card received - Comment #2743280 - Image #0
    Dear Sir, I have attained 60 years, I need to exit from NPS PRAN account No[protected]. Kindly close the account and credit the proceeds to my account no registered with you at the earliest.

    Yours faithfully,

    Dadhi Baman Panigrahi
    PAN ACYPP3936E
    NPS PRAN Account No[protected]
    My mobile no [protected]
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      A
      amit1baid
      from Tinsukia, Assam
      May 28, 2017
      Resolved
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      Resolved

      Address: East Khasi Hills, Meghalaya, 793011
      Website: www.assamrifles.gov.in

      Dear sir,
      I am a automobile and general order supplier supplying goods to your various battalion, and we receive payment from your shillong headquarter, but we regret to inform you that while making payment sales tax in being deducted and no tcs/tds certificate is being issued to us against the tax deduction also we do not get any proper payment advice from your accounts department regarding the battalion against which the payment is credited to my account.
      I tried to get the details from the respective battalion but they said that they don't have any details, and we should contact shillong also they look least interested to resolve my problem
      Hence i request you to guide me what should i do to get my payment details and tcs/tds certificate from assam rifles shillong. Should i wait or should i file a case to recover the same.
      This is not my problem alone many dealers are facing the same problem
      For dealers & distributors (Cachar)

      Amit baid[protected]
      Manager
      Aug 9, 2021
      Complaint marked as Resolved 
      Assam Rifles customer support has been notified about the posted complaint.
      Dear Amit,

      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
      NSDL e-Governance Infrastructure Ltd.
      1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
      We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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        ਸੁਖਵਿੰਦਰ ਸਿੰਘ
        from Ludhiana, Punjab
        May 28, 2017
        Resolved
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        Resolved

        Address: Sangrur, Punjab, 148023
        Website: nsdl cra

        Respected sir/madam
        I m sukhwinder singh my pran no is[protected]. I want to change some option which fill up wrong due to lack of knowledge. So i want to change them... So i requested to you please send me my i pin on my email address is [protected]@gmail.com. U can send on my mobile no also [protected]. M very thnkfull to you.
        Sukhwinder singh
        Jul 7, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 05, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Dear Sukhwinder,

        Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
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          B
          Brainlara D
          from Bengaluru, Karnataka
          May 29, 2017
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 641 653
          Website: www.cra-nsdl.com/CRA

          Hi,

          I have joined in Atal Pension Yojana(APY) scheme two years before and contributing regularly. My PRAN is[protected].

          I have not received IPIN for my PRAN yet. While I have tried to set IPIN in online, I got "PRAN Not Found in Database" error message.

          Please look into this issue and fix ASAP, because I need to submit FATCA self declaration(in online) for my PRAN.

          Please let me know if you need more details.

          Name : Brainlara D
          PRAN :[protected]
          Contact number : [protected]
          Mail ID : [protected]@gmail.com
          Jul 11, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 05, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/grievance raised at “Consumer Forum”.

          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php
          Acknowledgment Number : [protected]
          Name : SHUBHAM KUMAR
          Category : Individual
          Status :
          Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.


          I AM IN SERIOUS NEED OF THE PAN CARD ... PLEASE RESOLVE MY ISSUE ..THANKYOU
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            A
            Ashirvad Raj
            from Churachandpur, Manipur
            May 27, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400013
            Website: Nsdl.co.in

            Sir please sir please return my PAN card which was an delivered because I was not present at my home so please please please return my PAN card my PAN card no is CSHPR5663P in my PAN card acknowledgement number is [protected] sir please send my pan card soon i was unavailable at my home so i cant take my pan card sir I think you will help me if you will help I shall be thankful you for this
            Jul 3, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 02, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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              P
              puja khamari
              from Delhi, Delhi
              May 27, 2017
              Resolved
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              Resolved

              Address: 768216

              We have received your PAN application documents for above application on May 09, 2017. These documents will be subject to verification and the status of verification will be intimated to you by e-mail.

              I have received this mail on 4-May-2017 from NSDL. But till now after 23days my pan application status is showing under process.
              Please give me recent update about my PAN application.

              Name- Puja Khamari
              Acknowledgment Number : [protected]
              category - Individual
              Jul 9, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 02, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                M
                malcolm pereira
                from Bengaluru, Karnataka
                May 27, 2017
                Resolved
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                Resolved

                Address: Dakshina Kannada, Karnataka, 575014
                Website: onlineservices.nsdl.com

                Respected sir,
                I have applied for online pan. I have done the payment using my debit card and my amount is deducted but transaction failed showing this message.
                "your previous request has been cancelled. Your money will be refunded back. Kindly make fresh payment"
                I did the payment twice and both the times amount was deducted. Please look into this and refund my amount.
                Token number:[protected]
                +1 photos
                Jul 3, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 02, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                  J
                  jaydeep pipariya
                  from Rajkot, Gujarat
                  May 27, 2017
                  Resolved
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                  Resolved

                  Address: Jamnagar, Gujarat, 361220

                  I had applied with NSDL online for new PAN details.
                  unfortunate, two time my bank account money is debited but pancard form not successfully.
                  Two time debited different different bank debit card.
                  Transaction complete then error occurred your transaction failed
                  my transation id is:
                  1.0007737723270520171049541495862394326

                  2.0007737723270520171053131495862593000

                  Kindly refund my PAN processing fee
                  Jun 19, 2017
                  Complaint marked as Resolved 
                  my problem is sloved
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 02, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  We are unable to process your query with available information, kindly e-mail your complaint at [protected]@nsdl.co.in
                  Jun 02, 2017
                  Updated by jaydeep pipariya
                  [protected]@gmail.com
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                    B
                    bahubli
                    from Lucknow, Uttar Pradesh
                    May 29, 2017
                    Resolved
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                    Resolved

                    Address: Jaipur, Rajasthan, 302037

                    Acknowledgment Number : [protected] Name : MIRA DEVI Category : Individual Status

                    Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. This complaints has been solved by income tax department.
                    Thanks for solve complaints by income tax department.thanks for income-tax department
                    May 30, 2017
                    Complaint marked as Resolved 
                    My complaint has been resolved by company. Thanks
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      S
                      Somesh Tripathi
                      from Raha, Assam
                      May 27, 2017
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                      Address: New Delhi, Delhi, 211011

                      Sir/Madam

                      I had applied for a new PAN card using online facility on 26th May 2017 Acknowledgment Number is [protected] and I have digitally signed my application using e Sign/e KYC through OTP sent to my Adhaar linked mobile number

                      On completion I received this message,

                      "Thank you for using online facility for PAN application.

                      If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                      But now when i check my PAN Application Status it shows

                      "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                      Please check my Application ... And reply what i need to do..

                      Acknowledgment Number : [protected]
                      Name : Somesh Tripathi
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        A
                        Ashirvad Raj
                        from Churachandpur, Manipur
                        May 27, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400001

                        Please return my PAN card it was un delivered because I was not present at my home so please please please return my PAN card my PAN card acknowledgement number is [protected] and pan no is CSHPR5663P please help me to return my PAN card on the same address which is given in the detail of PAN card sir please take fast action I sell be thankful for this
                        Jul 3, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 02, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        Please return my PAN card it was undelivered vide airway bill no. EA[protected]IN because I was not present at my home so please please please return my PAN card my PAN card acknowledgement number is [protected] and pan no is EENPK0226P and please help me to return my PAN card on the same address which is given in the detail of PAN card
                        sir please take fast action I sell be thankful for this

                        Amit kumar
                        Mobile no. [protected]
                        vide airway bill no. EA[protected]IN
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                          P
                          PraveenPentapati
                          from Hyderabad, Telangana
                          May 26, 2017
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 502032
                          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html#

                          I am applying pancard for my wife. I entered all the details and initially payment got failed saying e-KYC not possible try e-sign. Then I tried e-sign two times even then the payment got failed saying try again.

                          Application is not at all working. Applying online using nsdl website is waste of time. Why are you maintaining such faulty website.
                          Is there at least one applied successfully without payment failure? I guess no. Please use the proper payment methods. or please stop the service of applying pan online. I tried 4 times. Let see whether will I get proper refund within in specified time or not.
                          +1 photos
                          Jul 5, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 02, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth [protected]@nsdl.co.in
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                            bless6054
                            from Meerut, Uttar Pradesh
                            May 26, 2017
                            Resolved
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                            Resolved

                            Address: Moradabad, Uttar Pradesh, 244001
                            Website: tin.tin.nsdl.com

                            I have applied for pan card and now status is showing " income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                            1) acknowledgment number :[protected]
                            2) name : rihana
                            3) father name: zakir husain
                            4) category : individual
                            5) date of birth: 01/01/1985

                            I need pan card number urgently. Please provide me pan number as soon as possible.

                            Thanks & regards,
                            Rihana
                            Moradabad-244001
                            M - [protected]
                            Jul 3, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 02, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and forwarded to Income Tax department for allotment of PAN, but Income Tax database shows that with this Name, Father's Name and Date Of Birth PAN issued earlier, Kindly confirm whether you have applied for PAN or you have been allotted PAN this before, if yes then please write us at [protected]@nsdl.co.in. Meanwhile we are following up with Income Tax Department for earliest resolution.
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                              A
                              Amresh Kanna
                              from Chirala, Andhra Pradesh
                              May 26, 2017
                              Resolved
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                              Resolved

                              Address: Warangal, Andhra Pradesh, 506003
                              Website: www.onlineservices.nsdl.com

                              Dear sir/madam,

                              I amresh. Applied pan card through kyc - e - sign using the temporary token no [protected] for my mother. When i paid through sbi netbanking the amount deducted twice of amount. 117.35rs and 116.20rs date 26/05/2017. The amount is deducting but the application form is not moving forward. What is going on with this type of reckless behaviour towards customers. I want my problem to be resolved soon else i'll take legal action regarding it.
                              So i need refund as soon as possible. Hope so you will resolve the problem.
                              Jul 3, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 02, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                J
                                jaaswanth
                                from Delhi, Delhi
                                May 26, 2017
                                Resolved
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                                Resolved

                                Address: 521402

                                I have applied for pan card on 3rd may i have sent documents and long it shows this
                                "we have received the documents with reference to your pan application. Your application is under process with nsdl"
                                Acknowledgment number : [protected]
                                Please resolve immediately i have called nsdl so many times the number is busy please consider this
                                +1 photos
                                Jul 3, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 02, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                  S
                                  Srikanth Veldandi
                                  from Hyderabad, Telangana
                                  May 26, 2017
                                  Resolved
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                                  Resolved

                                  Address: Warangal, Andhra Pradesh, 506002
                                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                  My name is pavani veldandi and I had also uploaded all the documents with successful on 26/05/2017. The amount Rs (117.35 + 117.35) two times amount was detucted from the account but the message displayed that Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.But I do not have received amount back yet. Please help me..to get my amount refund. My details are as follows:

                                  Application Number:[protected] and [protected] on dated 26/05/2017

                                  email ID : veldandi.[protected]@gmail.com
                                  mob : [protected]
                                  +2 photos
                                  Jul 3, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 02, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                    S
                                    Samar122
                                    from Kharagpur, West Bengal
                                    May 25, 2017
                                    Resolved
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                                    Resolved

                                    Address: 700135

                                    Dear sir,

                                    My pan acknowledgment number is [protected]. I have applied updated new pan due to change my name on 5th of may, 2017.

                                    My pan status is still showing 'your application is under process at tin facilitation center.
                                    Kindly call[protected] for further processing of your application.'

                                    Today is 25th may 2017 and till todate i have not received my pan card.
                                    I have attached the image as proof.

                                    My pan no is: apmpn3864j.

                                    Local branch code is: 19303.

                                    Kindly help me receive my pan card as soon as possible.

                                    Thanks
                                    Usha mondal nayak.
                                    +1 photos
                                    Jul 8, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 02, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      G
                                      govindprathap
                                      from Thiruvananthapuram, Kerala
                                      May 25, 2017
                                      Resolved
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                                      Resolved

                                      Address: Kollam, Kerala, 691009

                                      I had applied for the pan of a partnership firm :dhruva (Incorporation date 01/03/2017) more than a month back. For sometime now it shows the status as :

                                      "income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application."

                                      On subsequent enquiry with the customer care, we were informed that a pan number has already been issued under the name of dhruva, whereas we are applying for the 1st time. We had called the tin nsdl as well as the income tax department helpline on numerous occasions but with no help.

                                      We are in urgent requirement of pan number for various registrations. Please provide us a suitable solution asap!

                                      Following are the details :

                                      Acknowledgment number : [protected]
                                      Name : dhruva
                                      Category : firm
                                      Status :
                                      Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                                      Jul 3, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 02, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                        B
                                        BD Agrawal
                                        from Noida, Uttar Pradesh
                                        May 25, 2017
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                        Dear sir,

                                        I have applied for reissue of my pan card. I didn't get any call till today from courier service or concerning the delivery of my pan card. But when i checked my pan application status on may 12th, 2017, i got the following message:

                                        "data updated for pan aeppa7330g. Card sent by blue dart awb [protected]. Expected del dt. 12/05/17. Visit https://tin.tin.nsdl.com/pantan/."

                                        Immediately with the given airway bill number i checked at buledart website to track out my status, but they have returned to nsdl rtos already on 13 may 2017. There was no call from blue dart express till date and no one came at my door from blue dart even. I was very much available for those days.

                                        Thus sir, i kindly request you to take this complaint as serious and grant me to have my pan card at the earliest. Kindly re dispatch it.

                                        Pan no: aeppa7330g

                                        Yours truly,
                                        Bhagwan dass agrawal
                                        +91-[protected]
                                        Jul 3, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 02, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is 'Consignee was not available'. The same has been re-dispatched on 28-May-2017 by Speed Post vide airway bill no. EA[protected]IN
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