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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 203

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S
Shivam.Sharma1
from Kolkata, West Bengal
May 17, 2017
Resolved
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Address: New Delhi, Delhi, 110087
Website: tin.tin.nsdl.com

I applied for a pan card online on 10th april 2017, it has been a month now and the status has not changed from "we have received the documents with reference to your pan application. Your application is under process with nsdl."there is no mail or call, if i will ever receive my pan card. The money has already been paid, all documents have been submitted still no news about my pan card.
Acknowledgement no.-[protected]
Jun 23, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Dear sir/madam,
i requested u, plz resend my pancard at following add.
acknowledge no.[protected]
pan no. DRAPK0226A
Add. VIJAY KUMAR
HOUSE NO 279 TILAK NAGAR
JAGADHRI YAMUNA NAGAR
HARYANA 135002
MOB: [protected]
Plz, do needful as earlist as possible.
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    R
    rajkumar chouhan64
    from Bengaluru, Karnataka
    May 17, 2017
    Resolved
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    Address: Pune, Maharashtra
    Website: www.onlineservices.nsdl.com

    Dear sir,
    I have applied for changes to my existing pan card as per the pan application ack. No. N-[protected] dated :[protected]
    I have opted for 'submit scanned images through e-sign' as i am holding an aadhar card so i am availing paperless pan services.
    I have uploaded my photo, signature, aadhar card and old pan card on the website and also paid payment online.
    Even though i have applied for paperless application i have also sent paper pan application and documents such as aadhar and pan copy. The paper copy received by pune office on[protected] as confirmed by speed post tracker.
    It is more that 20+ day for my pan application and i request you to issue me pan card as soon as possible. I have to link my pan with aadhar which is not possible without updated pan card. Without pan linking with aadhaar i will not be able to submit my income return.
    Jun 23, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 23, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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      A
      akshay doodi
      from Didwana, Rajasthan
      May 17, 2017
      Resolved
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      Address: 342010

      This grievance is regarding change of name in pan card after marriage

      application acknowledgement no is n-[protected]
      1. Application was filled according to steps given in nsdl website for change of pan card name after marriage.
      2. Aadhar card was attached as proof of name and address. Fee was paid online
      3. Mail received that your document is not complete, hence a copy of aadhar card, marriage certificate and old pan card was attached and sent to nsdl through mail, however there is no acknowledgement received from nsdl nor the contact no given in the website[protected] works it is engage since 1 last month.
      4. Unable to contact the concern agency
      5. Request to do the needful.
      Jun 23, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 23, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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        D
        dk create
        from Hyderabad, Telangana
        May 16, 2017
        Resolved
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        Address: 522006
        Website: www.onlineservices.nsdl.com

        I have faced the some issue while processing the pan application token no [protected]
        Acknowlegment no [protected]

        . Technical failure aadhar authentication through otp (Sometimes due to slow internet or bad browsers page wont load and due to continuos requests it exceeds limit). I know you wont give me refund its loss of 100 for me.

        Please allow the user to choose option whether proceed
        With
        1) sending physical documents by post
        2) refund of complete application fee by cancelling it because he may reapply after solving his aadhar otp issue linking mobile no or email id properly again as he may not be able to send all documents physically.
        3) or verifying his aadhar some other day again incase he provides valid aadhar linked mobile no or email id.

        So please update your website regarding this and comfort people to get online. (Digital india)

        However if possible give me full refund as my case was also same.
        Jun 26, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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          P
          Prasenjit007
          from Durg, Chhattisgarh
          May 16, 2017
          Resolved
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          Address: Indore, Madhya Pradesh, 452016

          Respected Sir,
          Please returned back to my pan card from nsdl it was undelivered to my adress and returned back to nsdl they send me via India post and the airway bill no was EA[protected]IN, I don't know why this is happend. My Pan card no Is BAXPR1938J my acknowledgement no is N- [protected] my adress is Flat no 509 block A building name -karunasagar apartment, road - Kanadiya road post office Kanadiya, pin no- 452016 my name is PRASENJIT ROY and my contact no is [protected], [protected], [protected]. Please contact me if any further information and as soon as possible please get me back my pan card.
          Regards,
          Prasenjit Roy
          Jun 25, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 25, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          Sir
          I apply online for pan. My token no is [protected] I submit my online form with aadhaar after successful payment I didn't got the otp I tried all three time what i didn't got the otp code so please refund my money
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            R
            rk bairwa
            from Ahmedabad, Gujarat
            May 16, 2017
            Resolved
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            Address: Jaipur, Rajasthan, 302021
            Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

            Sir,

            I had applied for pan using online facility
            Acknowledgment number : [protected] and i have applied in e-kyc section.

            On completion i received this message,

            "thank you for using online facility for pan application.

            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But now when i check my pan application status it shows

            "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

            Please check my application... And reply what i need to do..

            Acknowledgment number : [protected]
            Name : khushabu nagarwal
            Thanks
            Khushabu nagarwal
            Jun 25, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card has been dispatched on May 22, 2017 by First Flight Courier vide AWB no. B991Q4809797
            Even I am facing the same issue. Did you get the PAN card?
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              R
              rajenderkumaraggarwal
              from Agra, Uttar Pradesh
              May 16, 2017
              Resolved
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              Address: Pune, Maharashtra, 110014
              Website: nsdl.co.in

              I am a law abiding citizen filing my returns and paying taxes regularly and have been holding PAN card No.AAJPA8498H in the name of Rajender Kumar Aggarwal. The name of my father had been wrongly stated as Kanwar Lal Aggarwal instead of Kishan Lal Aggarwal in the said PAN Card and I had applied for correction and issue of the PAN card showing the correct name of my father along with the relevant documents. I have been checking the status of issue of my PAN Card for the last more than one month but status always shows as:
              “Your application for “New Pan Card/ and /or/ change in PAN Data has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly.”

              Till date I have no information about the dispatch of pan card and it has not reached me
              Jun 28, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 25, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Your PAN card vide Acknowledgment number N-[protected] and PAN - AAJPA8498H has been dispatched on 09-May-2017 by Overnite Express Ltd. courier vide airway bill no. [protected].
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                P
                Praveen Karti
                from Tiruvannamalai, Tamil Nadu
                May 15, 2017
                Resolved
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                Address: 607807
                Website: tin.tin.nsdl.com

                HI,
                MYSELF karthik i had made online application for coorection pan card in EKYC METHOD but it has failed

                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                whats my fallut why its fail please tell me sir
                +1 photos
                Jun 27, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 23, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                Verified Support
                May 26, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                Acknowledgement no [protected]
                firm v s enterprises
                NSDL e-Governance Infrastructure Customer Care's response, May 26, 2017
                Verified Support
                Your PAN card has been dispatched on May 23, 2017 by Blue Dart Courier vide AWB no. 34230668021
                Dear Team,

                Please give me status of my new pan Acknowledgement Number :-[protected]
                Acknowledgement Number :- [protected]
                Please give me a status, Because this form already was Your application is under process but did not shows our status.
                Please give me proper replay.
                NSDL e-Governance Infrastructure Customer Care's response, May 26, 2017
                Verified Support
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                Sarbjit singh
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                  I
                  imbsah
                  from Delhi, Delhi
                  May 15, 2017
                  Resolved
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                  Resolved

                  Address: 110092
                  Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                  My PAN card was supposed to be delivered[protected], however it has not been delivered yet. Reason for non delivery is as specified on site of NSDL is insufficient address, but the address is completely sufficient as I received many courier on this address from private courier agent.
                  Ack: [protected]
                  PAN: HSOPS0257Q
                  Air vide bill: EA[protected]IN
                  +1 photos
                  Jun 23, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 23, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    S
                    Somashekhar Kendule
                    from Mumbai, Maharashtra
                    May 15, 2017
                    Resolved
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                    Resolved

                    Address: 400080
                    Website: tin.tin.nsdl.com

                    My pan acknowledgment number is [protected]. I have requested to reissue of pancard

                    My pan status is still 'your application is under process with nsdl'

                    I have applied online and enclosed my passport as proof of identity and proof of date of birth respectively.

                    I was unable to connect to the aforementioned number as it always seems busy.

                    Till today i have not rec my pan card. I have attached the image as proof.
                    +1 photos
                    Jun 24, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 23, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                    Acknowledgment number [protected]
                    My 3rd requested photo was sent as a registered mail with tracking number RT[protected]IN it was posted on 03/04/2017 from Chennai and was delivered on 04/04/2017. The parcel contained the requested photo.
                    Please look into this and let me know the status of my PAN card
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                      K
                      Kamaldeep2017
                      from Ahmedabad, Gujarat
                      May 15, 2017
                      Resolved
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                      Resolved

                      Address: 360007

                      Dear Sir/Madam
                      i am from rajkot, my name is kamaldeep pandya, i applied for pan card of my daughter name-saumya kamaldeep pandya, i submitted application about 2 and half months ago, still pan card of my daughter cant reach @ my address, nsdl service was not good, NSDL appointed FIRST FLIGHT COURIERS PVT LTD, courier man told me that he can't give service in your address, & my panard was retirn to NSDL ON 10h may, moreover courier man was not call me that my parcel has arrived, worst service of NSDL & this type of courier agency, plz do something

                      yours faithfully
                      kamaldeep pandya
                      Jun 28, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      May 15, 2017
                      Updated by Kamaldeep2017
                      NAME-SAUMYA KAMALDEEP PANDYA

                      PAN-DQXPP2025Q
                      Verified Support
                      May 23, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Kindly e-mail your Query with your 15 digit ACK No to [protected]@nsdl.co.in
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                        W
                        Wahhaj Ahmed
                        from Hyderabad, Telangana
                        May 15, 2017
                        Resolved
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                        Resolved

                        Acknowledgment number : [protected]

                        Name : wahhaj ahmed avoor

                        Permanent account number (Pan) : bzppa7775p

                        Since i was out of station i was unable to collect the card so i request you to send the pan card one more time in the same address such that it will not happen again.

                        Please try to take immediate action regarding this situation.

                        Thank you.
                        Jun 23, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                        Verified Support
                        May 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN card dispatched by Registered/Speed Post vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 27-Jan-2017. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.
                        Acknowledment no [protected] abhi tak nahi aaya hai i send suporting Dacument by regt post

                        Pan card returned undelivered and request to resend - Comment #2730306 - Image #0
                        PAN ACKNOWLEDGEMENT NO: [protected]
                        Date of recept :[protected]
                        NAME : JYOTIRMOY KARMAKAR
                        FATHER'S NAME : RABIN KARMAKAR
                        EMAIL ID: [protected]@gmail.com
                        DATE OF BIRTH : 02/12/1996
                        SIR MY PAN CARD NOT SENDING BY YOUR NSDL

                        NSDL e-Governance Infrastructure — Pan card not make

                        I have apply pan card on[protected].but it do not make till now.i have mail with attached document many time on [protected]@nsdl.co.in but they do not reply.i am waiting form very much time.
                        kindly resolve our case.
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                          M
                          mukesh271986
                          from Mohali, Punjab
                          May 14, 2017
                          Resolved
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                          Resolved

                          Address: Muktsar, Punjab, 152026
                          Website: enps.nsdl.com

                          My acknowledgement number is 11296171 and the acknowledgement date is 14/05/2017. When i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." please solve this problem. My email id is mukesh. [protected]@gmail.com and mobile no. [protected]. Please do needful
                          +1 photos
                          Jun 23, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised at “Consumer Forum”.

                          We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                          For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                          Pran no.[protected].
                          Name -Pradeep Aswal. Name of nominee is GEETA ASWAL but portal is showing Seeta Aswal. Pls corrrect the name
                          Can I know what is the problem in photo graph and how can I send new photo graph so that it will be uploaded quickly I am in need of PAN

                          ack. No. N-[protected]
                          Dear sir/madam,
                          i requested u, plz resend my pancard at following add.
                          acknowledge no.[protected]
                          pan no. ARPPH1695A
                          Add. SWEETY HOODA
                          Flat no.1, h.no.6/23, gali no.3, shiv mandir colony, near swami vivekanand modern school, narela, delhi-110040
                          MOB:[protected]
                          Plz, do needful as earlist as possible.
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                            V
                            VI S H NU
                            from Hosur, Tamil Nadu
                            May 14, 2017
                            Resolved
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                            Resolved

                            Address: Kollam, Kerala, 691507

                            Please give my cash please give my cash 112.75 indian rupees
                            I want back to my cash worngly
                            +1 photos
                            Jun 23, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 23, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in
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                              Amol Kanade
                              from Morjim, Goa
                              May 14, 2017
                              Resolved
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                              [protected] name : kanade amol rajendra category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Please solve my problem urgently
                              Jun 23, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 23, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                              Acknowledgement Number
                              [protected]
                              Name
                              PUSHPRAJ SINGH
                              Father's Name
                              SHIVA SHANKAR SINGH
                              Date of Birth/Incorporation
                              01/09/1994

                              WHY DOES IT SHOWS THIS

                              Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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                                B
                                Babbu.sidhu
                                from Bathinda, Punjab
                                May 14, 2017
                                Resolved
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                                Resolved

                                Address: 151205

                                I was applied for a new pan, due to document issue pan can did not issued bur i have send document again that has received. Inspite of this system show below detail from a month. Please issue my pan
                                Acknowledgment number :[protected]
                                Status :

                                We have received the documents with reference to your pan application. Your application is under process with nsdl
                                Jun 23, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 23, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                  A
                                  Ashok Kumar Chauhan88
                                  from Gurgaon, Haryana
                                  May 14, 2017
                                  Resolved
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                                  Resolved

                                  Address: Faridabad, Haryana, 121002

                                  I have applied online for pan card and submit the complete application with photos, and photocopy of all relevant documents by courier. Applications acknowledges no.[protected]. Shows documents received and pan card in process. I need pan card urgently since my company is not giving my salary with out pan card. Kindly issue my pan card immediately.
                                  +1 photos
                                  Jun 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 23, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                    V
                                    vivek5425
                                    from Kheralu, Gujarat
                                    May 12, 2017
                                    Resolved
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                                    Resolved

                                    I had applied online for pan registration, but i choose e-kyc option and as my aadhaar details are not matched with my filled details so that it says your aadhaar authentication is failed and i can not proceed my application. But still my money rs 117.35 has been deducted from my account. Temporary token no. Is [protected].
                                    Its my humble request to please refund my money in my account.
                                    Jun 23, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 23, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                      robinsingh85
                                      from Varanasi, Uttar Pradesh
                                      May 12, 2017
                                      Resolved
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                                      Resolved

                                      Address: Jhajjar, Haryana, 124507

                                      Name : asha
                                      Acknowledgement no : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                                      I have applied on 6 april 2017. But the status remains same from last 20 days.
                                      Please resolve my problem. I shall be very thankful to you for this.
                                      It's very urgent for me please resolve this issue.
                                      Thank you.
                                      Jun 26, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      May 18, 2017
                                      Updated by robinsingh85
                                      It's very urgent . Please help and solve my problem.
                                      Thankfully.
                                      Verified Support
                                      May 23, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                                      May 23, 2017
                                      Updated by robinsingh85
                                      Thank you . Please solve this issue as soon as possible, as you know this is very urgent .
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                                        S
                                        Santhosh Tulasiram
                                        from Mumbai, Maharashtra
                                        May 12, 2017
                                        Resolved
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                                        Resolved

                                        Address: 560036
                                        Website: eNPS

                                        Hi,

                                        I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                        I am getting the error "PRAN not found in Database" always.

                                        Below are my details to contact.

                                        Name: Santhosh
                                        email: santosh.[protected]@gmail.com
                                        phone: [protected]
                                        Jun 23, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 23, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Dear Santosh,

                                        This has reference to the query/grievance raised at “Consumer Forum”.

                                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                        Hi,

                                        I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                        I am getting the error "PRAN not found in Database" always.

                                        Below are my details to contact.

                                        Name: Prasenjit Das
                                        email: prasenjit.[protected]@gmail.com
                                        phone: [protected]
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