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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 203

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R
rajkumar chouhan64
from Bengaluru, Karnataka
May 17, 2017
Resolved
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Address: Pune, Maharashtra
Website: www.onlineservices.nsdl.com

Dear sir,
I have applied for changes to my existing pan card as per the pan application ack. No. N-[protected] dated :[protected]
I have opted for 'submit scanned images through e-sign' as i am holding an aadhar card so i am availing paperless pan services.
I have uploaded my photo, signature, aadhar card and old pan card on the website and also paid payment online.
Even though i have applied for paperless application i have also sent paper pan application and documents such as aadhar and pan copy. The paper copy received by pune office on[protected] as confirmed by speed post tracker.
It is more that 20+ day for my pan application and i request you to issue me pan card as soon as possible. I have to link my pan with aadhar which is not possible without updated pan card. Without pan linking with aadhaar i will not be able to submit my income return.
Jun 23, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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    A
    akshay doodi
    from Didwana, Rajasthan
    May 17, 2017
    Resolved
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    Address: 342010

    This grievance is regarding change of name in pan card after marriage

    application acknowledgement no is n-[protected]
    1. Application was filled according to steps given in nsdl website for change of pan card name after marriage.
    2. Aadhar card was attached as proof of name and address. Fee was paid online
    3. Mail received that your document is not complete, hence a copy of aadhar card, marriage certificate and old pan card was attached and sent to nsdl through mail, however there is no acknowledgement received from nsdl nor the contact no given in the website[protected] works it is engage since 1 last month.
    4. Unable to contact the concern agency
    5. Request to do the needful.
    Jun 23, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 23, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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      D
      dk create
      from Hyderabad, Telangana
      May 16, 2017
      Resolved
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      Address: 522006
      Website: www.onlineservices.nsdl.com

      I have faced the some issue while processing the pan application token no [protected]
      Acknowlegment no [protected]

      . Technical failure aadhar authentication through otp (Sometimes due to slow internet or bad browsers page wont load and due to continuos requests it exceeds limit). I know you wont give me refund its loss of 100 for me.

      Please allow the user to choose option whether proceed
      With
      1) sending physical documents by post
      2) refund of complete application fee by cancelling it because he may reapply after solving his aadhar otp issue linking mobile no or email id properly again as he may not be able to send all documents physically.
      3) or verifying his aadhar some other day again incase he provides valid aadhar linked mobile no or email id.

      So please update your website regarding this and comfort people to get online. (Digital india)

      However if possible give me full refund as my case was also same.
      Jun 26, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 25, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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        P
        Prasenjit007
        from Durg, Chhattisgarh
        May 16, 2017
        Resolved
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        Address: Indore, Madhya Pradesh, 452016

        Respected Sir,
        Please returned back to my pan card from nsdl it was undelivered to my adress and returned back to nsdl they send me via India post and the airway bill no was EA[protected]IN, I don't know why this is happend. My Pan card no Is BAXPR1938J my acknowledgement no is N- [protected] my adress is Flat no 509 block A building name -karunasagar apartment, road - Kanadiya road post office Kanadiya, pin no- 452016 my name is PRASENJIT ROY and my contact no is [protected], [protected], [protected]. Please contact me if any further information and as soon as possible please get me back my pan card.
        Regards,
        Prasenjit Roy
        Jun 25, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Sir
        I apply online for pan. My token no is [protected] I submit my online form with aadhaar after successful payment I didn't got the otp I tried all three time what i didn't got the otp code so please refund my money
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          R
          rk bairwa
          from Ahmedabad, Gujarat
          May 16, 2017
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          Address: Jaipur, Rajasthan, 302021
          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

          Sir,

          I had applied for pan using online facility
          Acknowledgment number : [protected] and i have applied in e-kyc section.

          On completion i received this message,

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But now when i check my pan application status it shows

          "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

          Please check my application... And reply what i need to do..

          Acknowledgment number : [protected]
          Name : khushabu nagarwal
          Thanks
          Khushabu nagarwal
          Jun 25, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 25, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN card has been dispatched on May 22, 2017 by First Flight Courier vide AWB no. B991Q4809797
          Even I am facing the same issue. Did you get the PAN card?
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            R
            rajenderkumaraggarwal
            from Agra, Uttar Pradesh
            May 16, 2017
            Resolved
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            Address: Pune, Maharashtra, 110014
            Website: nsdl.co.in

            I am a law abiding citizen filing my returns and paying taxes regularly and have been holding PAN card No.AAJPA8498H in the name of Rajender Kumar Aggarwal. The name of my father had been wrongly stated as Kanwar Lal Aggarwal instead of Kishan Lal Aggarwal in the said PAN Card and I had applied for correction and issue of the PAN card showing the correct name of my father along with the relevant documents. I have been checking the status of issue of my PAN Card for the last more than one month but status always shows as:
            “Your application for “New Pan Card/ and /or/ change in PAN Data has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly.”

            Till date I have no information about the dispatch of pan card and it has not reached me
            Jun 28, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card vide Acknowledgment number N-[protected] and PAN - AAJPA8498H has been dispatched on 09-May-2017 by Overnite Express Ltd. courier vide airway bill no. [protected].
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              P
              Praveen Karti
              from Tiruvannamalai, Tamil Nadu
              May 15, 2017
              Resolved
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              Address: 607807
              Website: tin.tin.nsdl.com

              HI,
              MYSELF karthik i had made online application for coorection pan card in EKYC METHOD but it has failed

              Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

              whats my fallut why its fail please tell me sir
              +1 photos
              Jun 27, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              May 23, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
              Verified Support
              May 26, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Acknowledgement no [protected]
              firm v s enterprises
              NSDL e-Governance Infrastructure Customer Care's response, May 26, 2017
              Verified Support
              Your PAN card has been dispatched on May 23, 2017 by Blue Dart Courier vide AWB no. 34230668021
              Dear Team,

              Please give me status of my new pan Acknowledgement Number :-[protected]
              Acknowledgement Number :- [protected]
              Please give me a status, Because this form already was Your application is under process but did not shows our status.
              Please give me proper replay.
              NSDL e-Governance Infrastructure Customer Care's response, May 26, 2017
              Verified Support
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Sarbjit singh
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                I
                imbsah
                from Delhi, Delhi
                May 15, 2017
                Resolved
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                Resolved

                Address: 110092
                Website: tin.tin.nsdl.com/tan/servlet/PanStatusTrack

                My PAN card was supposed to be delivered[protected], however it has not been delivered yet. Reason for non delivery is as specified on site of NSDL is insufficient address, but the address is completely sufficient as I received many courier on this address from private courier agent.
                Ack: [protected]
                PAN: HSOPS0257Q
                Air vide bill: EA[protected]IN
                +1 photos
                Jun 23, 2017
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 23, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                  S
                  Somashekhar Kendule
                  from Mumbai, Maharashtra
                  May 15, 2017
                  Resolved
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                  Resolved

                  Address: 400080
                  Website: tin.tin.nsdl.com

                  My pan acknowledgment number is [protected]. I have requested to reissue of pancard

                  My pan status is still 'your application is under process with nsdl'

                  I have applied online and enclosed my passport as proof of identity and proof of date of birth respectively.

                  I was unable to connect to the aforementioned number as it always seems busy.

                  Till today i have not rec my pan card. I have attached the image as proof.
                  +1 photos
                  Jun 24, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 23, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  Acknowledgment number [protected]
                  My 3rd requested photo was sent as a registered mail with tracking number RT[protected]IN it was posted on 03/04/2017 from Chennai and was delivered on 04/04/2017. The parcel contained the requested photo.
                  Please look into this and let me know the status of my PAN card
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                    K
                    Kamaldeep2017
                    from Ahmedabad, Gujarat
                    May 15, 2017
                    Resolved
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                    Address: 360007

                    Dear Sir/Madam
                    i am from rajkot, my name is kamaldeep pandya, i applied for pan card of my daughter name-saumya kamaldeep pandya, i submitted application about 2 and half months ago, still pan card of my daughter cant reach @ my address, nsdl service was not good, NSDL appointed FIRST FLIGHT COURIERS PVT LTD, courier man told me that he can't give service in your address, & my panard was retirn to NSDL ON 10h may, moreover courier man was not call me that my parcel has arrived, worst service of NSDL & this type of courier agency, plz do something

                    yours faithfully
                    kamaldeep pandya
                    Jun 28, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    May 15, 2017
                    Updated by Kamaldeep2017
                    NAME-SAUMYA KAMALDEEP PANDYA

                    PAN-DQXPP2025Q
                    Verified Support
                    May 23, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Kindly e-mail your Query with your 15 digit ACK No to [protected]@nsdl.co.in
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                      W
                      Wahhaj Ahmed
                      from Hyderabad, Telangana
                      May 15, 2017
                      Resolved
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                      Resolved

                      Acknowledgment number : [protected]

                      Name : wahhaj ahmed avoor

                      Permanent account number (Pan) : bzppa7775p

                      Since i was out of station i was unable to collect the card so i request you to send the pan card one more time in the same address such that it will not happen again.

                      Please try to take immediate action regarding this situation.

                      Thank you.
                      Jun 23, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 23, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                      Verified Support
                      May 23, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card dispatched by Registered/Speed Post vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 27-Jan-2017. Please contact NSDL or the TIN-Facilitation Centre (TIN-FC) where application was made by you.
                      Acknowledment no [protected] abhi tak nahi aaya hai i send suporting Dacument by regt post

                      Pan card returned undelivered and request to resend - Comment #2730306 - Image #0
                      PAN ACKNOWLEDGEMENT NO: [protected]
                      Date of recept :[protected]
                      NAME : JYOTIRMOY KARMAKAR
                      FATHER'S NAME : RABIN KARMAKAR
                      EMAIL ID: [protected]@gmail.com
                      DATE OF BIRTH : 02/12/1996
                      SIR MY PAN CARD NOT SENDING BY YOUR NSDL

                      NSDL e-Governance Infrastructure — Pan card not make

                      I have apply pan card on[protected].but it do not make till now.i have mail with attached document many time on [protected]@nsdl.co.in but they do not reply.i am waiting form very much time.
                      kindly resolve our case.
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                        M
                        mukesh271986
                        from Mohali, Punjab
                        May 14, 2017
                        Resolved
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                        Resolved

                        Address: Muktsar, Punjab, 152026
                        Website: enps.nsdl.com

                        My acknowledgement number is 11296171 and the acknowledgement date is 14/05/2017. When i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." please solve this problem. My email id is mukesh. [protected]@gmail.com and mobile no. [protected]. Please do needful
                        +1 photos
                        Jun 23, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        This has reference to the query/grievance raised at “Consumer Forum”.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                        For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                        Pran no.[protected].
                        Name -Pradeep Aswal. Name of nominee is GEETA ASWAL but portal is showing Seeta Aswal. Pls corrrect the name
                        Can I know what is the problem in photo graph and how can I send new photo graph so that it will be uploaded quickly I am in need of PAN

                        ack. No. N-[protected]
                        Dear sir/madam,
                        i requested u, plz resend my pancard at following add.
                        acknowledge no.[protected]
                        pan no. ARPPH1695A
                        Add. SWEETY HOODA
                        Flat no.1, h.no.6/23, gali no.3, shiv mandir colony, near swami vivekanand modern school, narela, delhi-110040
                        MOB:[protected]
                        Plz, do needful as earlist as possible.
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                          V
                          VI S H NU
                          from Hosur, Tamil Nadu
                          May 14, 2017
                          Resolved
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                          Resolved

                          Address: Kollam, Kerala, 691507

                          Please give my cash please give my cash 112.75 indian rupees
                          I want back to my cash worngly
                          +1 photos
                          Jun 23, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 23, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Information is insufficient to resolve your query/grievance. Email your concern/query to [protected]@nsdl.co.in
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                            Amol Kanade
                            from Morjim, Goa
                            May 14, 2017
                            Resolved
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                            Resolved

                            [protected] name : kanade amol rajendra category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Please solve my problem urgently
                            Jun 23, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 23, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                            Acknowledgement Number
                            [protected]
                            Name
                            PUSHPRAJ SINGH
                            Father's Name
                            SHIVA SHANKAR SINGH
                            Date of Birth/Incorporation
                            01/09/1994

                            WHY DOES IT SHOWS THIS

                            Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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                              B
                              Babbu.sidhu
                              from Bathinda, Punjab
                              May 14, 2017
                              Resolved
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                              Resolved

                              Address: 151205

                              I was applied for a new pan, due to document issue pan can did not issued bur i have send document again that has received. Inspite of this system show below detail from a month. Please issue my pan
                              Acknowledgment number :[protected]
                              Status :

                              We have received the documents with reference to your pan application. Your application is under process with nsdl
                              Jun 23, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 23, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                A
                                Ashok Kumar Chauhan88
                                from Gurgaon, Haryana
                                May 14, 2017
                                Resolved
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                                Resolved

                                Address: Faridabad, Haryana, 121002

                                I have applied online for pan card and submit the complete application with photos, and photocopy of all relevant documents by courier. Applications acknowledges no.[protected]. Shows documents received and pan card in process. I need pan card urgently since my company is not giving my salary with out pan card. Kindly issue my pan card immediately.
                                +1 photos
                                Jun 23, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 23, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                  vivek5425
                                  from Kheralu, Gujarat
                                  May 12, 2017
                                  Resolved
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                                  Resolved

                                  I had applied online for pan registration, but i choose e-kyc option and as my aadhaar details are not matched with my filled details so that it says your aadhaar authentication is failed and i can not proceed my application. But still my money rs 117.35 has been deducted from my account. Temporary token no. Is [protected].
                                  Its my humble request to please refund my money in my account.
                                  Jun 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 23, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                    robinsingh85
                                    from Varanasi, Uttar Pradesh
                                    May 12, 2017
                                    Resolved
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                                    Resolved

                                    Address: Jhajjar, Haryana, 124507

                                    Name : asha
                                    Acknowledgement no : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
                                    I have applied on 6 april 2017. But the status remains same from last 20 days.
                                    Please resolve my problem. I shall be very thankful to you for this.
                                    It's very urgent for me please resolve this issue.
                                    Thank you.
                                    Jun 26, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    May 18, 2017
                                    Updated by robinsingh85
                                    It's very urgent . Please help and solve my problem.
                                    Thankfully.
                                    Verified Support
                                    May 23, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.
                                    May 23, 2017
                                    Updated by robinsingh85
                                    Thank you . Please solve this issue as soon as possible, as you know this is very urgent .
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                                      S
                                      Santhosh Tulasiram
                                      from Mumbai, Maharashtra
                                      May 12, 2017
                                      Resolved
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                                      Resolved

                                      Address: 560036
                                      Website: eNPS

                                      Hi,

                                      I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                      I am getting the error "PRAN not found in Database" always.

                                      Below are my details to contact.

                                      Name: Santhosh
                                      email: santosh.[protected]@gmail.com
                                      phone: [protected]
                                      Jun 23, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 23, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Dear Santosh,

                                      This has reference to the query/grievance raised at “Consumer Forum”.

                                      We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                                      For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                                      Hi,

                                      I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                                      I am getting the error "PRAN not found in Database" always.

                                      Below are my details to contact.

                                      Name: Prasenjit Das
                                      email: prasenjit.[protected]@gmail.com
                                      phone: [protected]
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                                        viks1432
                                        from Daman, Daman and Diu
                                        May 12, 2017
                                        Resolved
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                                        Resolved

                                        Address: 222137
                                        Website: nsdl.com

                                        When i call on
                                        [protected]
                                        [protected]
                                        [protected]
                                        [protected]
                                        Tin fc contact number no one responding only says
                                        The number you have called its busy.
                                        Where can we contact to the customer care
                                        I need the solutions regarding pan card details
                                        [protected]
                                        Shaileshbhai satubhai varli
                                        Please look into this matter and do solutions
                                        On [protected]@gmail.com
                                        Jun 24, 2017
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 23, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is marked for discrepancy as the Residential address not provided/invalid.
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