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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

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NSDL e-Governance Infrastructure reviews & complaints page 204

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[protected] name : kanade amol rajendra category : individual status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application. Why nsdl shows my apploction status pending?? Please solve my problem urgently

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.

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P

Pushpraj.Dumka

from Gonda, Uttar Pradesh

May 15, 2017

Acknowledgement Number
[protected]
Name
PUSHPRAJ SINGH
Father's Name
SHIVA SHANKAR SINGH
Date of Birth/Incorporation
01/09/1994

WHY DOES IT SHOWS THIS

Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

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Address: 151205

I was applied for a new pan, due to document issue pan can did not issued bur i have send document again that has received. Inspite of this system show below detail from a month. Please issue my pan
Acknowledgment number :[protected]
Status :

We have received the documents with reference to your pan application. Your application is under process with nsdl

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Faridabad, Haryana, 121002

I have applied online for pan card and submit the complete application with photos, and photocopy of all relevant documents by courier. Applications acknowledges no.[protected]. Shows documents received and pan card in process. I need pan card urgently since my company is not giving my salary with out pan card. Kindly issue my pan card immediately.

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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I had applied online for pan registration, but i choose e-kyc option and as my aadhaar details are not matched with my filled details so that it says your aadhaar authentication is failed and i can not proceed my application. But still my money rs 117.35 has been deducted from my account. Temporary token no. Is [protected].
Its my humble request to please refund my money in my account.

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Jhajjar, Haryana, 124507

Name : asha
Acknowledgement no : [protected] status : income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.
I have applied on 6 april 2017. But the status remains same from last 20 days.
Please resolve my problem. I shall be very thankful to you for this.
It's very urgent for me please resolve this issue.
Thank you.

Jun 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

May 18, 2017

Updated by robinsingh85 It's very urgent . Please help and solve my problem.
Thankfully.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Income Tax database shows that you may have already been issued PAN in your name, we are following up with them for earliest resolution.

May 23, 2017

Updated by robinsingh85 Thank you . Please solve this issue as soon as possible, as you know this is very urgent .

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Address: 560036

Website: eNPS

Hi,

I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

I am getting the error "PRAN not found in Database" always.

Below are my details to contact.

Name: Santhosh
email: santosh.[protected]@gmail.com
phone: [protected]

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Santosh,

This has reference to the query/grievance raised at “Consumer Forum”.

We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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P

prasenjitedubud

from Daulatpur, West Bengal

May 10, 2018

Hi,

I registered in the NPS account and got the PRAN no[protected] by email and sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

I am getting the error "PRAN not found in Database" always.

Below are my details to contact.

Name: Prasenjit Das
email: prasenjit.[protected]@gmail.com
phone: [protected]

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Address: 222137

Website: nsdl.com

When i call on
[protected]
[protected]
[protected]
[protected]
Tin fc contact number no one responding only says
The number you have called its busy.
Where can we contact to the customer care
I need the solutions regarding pan card details
[protected]
Shaileshbhai satubhai varli
Please look into this matter and do solutions
On [protected]@gmail.com

Jun 24, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is marked for discrepancy as the Residential address not provided/invalid.

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I have applied for new pan card vide ack. No. N-[protected] dated : 16/03/2017 but till date i have not received my pan card. Please issue pan card at the earliest because it is extremely urgent. I also want to inform that two month had been passed but the status on the nsdl website is unchanged. Please take necessary action at the earliest
Thanks

Jun 26, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.

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Address: Karnal, Haryana, 132037

Website: Nsdl

My name is kamal kumar
I have not recived the my pan card
The courier services showing that my pan card is send to sender adress means ur office curiers status shownig - return undeliverd area
Acknowlegement no. [protected]
Pan no. FFNPK1578G
So, kindly resend the PAN Card to the address mentioned above.
House no.44 Village Madanpur sector-3 city Karnal
Near Radha Swami Satsang Bayas

Plz shortly dispatched
Uregently required for my job issue
Thanking you
Yours sincerely,

Sent from my iPhone

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been returned undelivered to NSDL on 03-May-2017. The reason for non-delivery as specified by the courier agency is wrong address. The same will be re-dispatched on May 18, 2017 through Speed Post vide AWB No. EA[protected]IN.

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Address: New Delhi, Delhi, 110086

I too applied new pan using e-kyc mode for my Relative. I tried three time thinking some problem in network. All the three time its deducted my amount. But OTP failed, where as i am entering correct OTP only what ever i am reciving instantly.

Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back.

thankyou

Token No 1:one time payment failed [protected], , dob: 01/01/1987.
Token no 2=two time payment failed [protected], , [protected], , dob:01/01/1966.
email:[protected]@gmail.com, ,

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. To help resolve your query/concern, kindly E-mail us at [protected]@nsdl.co.in

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Address: 222137

Website: NSDL.COM

My acknowledgement of pan application is n - [protected]
Dated[protected]
Status your pan card has been dispatched on 07-may-2017 by registered/speed post at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 17-may-2017.
But still i didn't recieved the way bill number to check where actually it reached.
Please look to this matter and reply
On [protected]@gmail.com.

May 23, 2017

Complaint marked as Resolved

provided me the way bill number via e-mail at [email protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400013

Website: www.nsdl.co.in

I have submitted my complain last month that PAN status is not updating from feb month and always says it is "under process".

It is updated by PAN department as following last month with the effect of my complaint:

"Your application for 'New PAN Card or/and Changes or Correction in PAN Data' has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly."

This status is same from last month, how long does it takes to dispatch PAN card in India?

Am i receiving my PAN from another planet that it takes so much time?

Does PAN department don't have enough funds to send cards?

This is really disappointing when people pay taxes and receive that bad services from your department.

My Acknowledgment no is [protected]

Please check and let me know in what century you are going to make another decision ?

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 13-May-2017 by Blue Dart Express Ltd courier vide airway bill no. [protected]

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Address: Mumbai City, Maharashtra, 400013

Sir,
I have applied for pan card and the same is despatched through blue dart couriers pvt. Ltd vide airway bill no. [protected] dated 24.04.2017 and the same is returned back undelivered and expected delivery is 04.05.2017. The same sms came t in my mobile vide pan no. Mentioned is ccypg0879h but till the date pan card not received
Kindly re-send the same by way of postal department below given address and do needful. Thanking you,
Arasi anil ghadigaonkar
A/3, agnidoot co-op. Hsg. Society, ground floor, j. R. Boricha marg, near kasturba hospital and arther road jail, chinchpokali, mumbai. And cel no. Is [protected], if person is not at home then give our neighbours mr. & mrs. Bhogale, rn. 2

Jun 24, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been returned undelivered to NSDL on 04-May-2017. The reason for non-delivery as specified by the courier agency is insufficient address. The same will be re-dispatched shortly.

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S

selvarock

from Nattam, Tamil Nadu

May 12, 2017

I Applyed new pan card through online.all details are filled...payment also payed though debitcard. finally system displays my aadhar informations and i filled informations are wrong...on date of birth, name.so please refund my money...

L

Lalu 139

from Ghatampur, Uttar Pradesh

May 12, 2017

My token no.[protected]
Name.pramod Kumar prajapati
I applied for new Pan Card to Nsdl online.appled date is 07/05/2017 some tactical essu I can not do athenticate e kyc .So refund my payment .And I am applying to other people Pan Card application online.

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Address: Jagatsinghpur, Odisha, 754142

Sir, I had submitted my NPS Application duly filled through the Union Bank of India, Paradip on 30/03/2017. The Acknowledgement Number (by CRA-FC) given by the bank is[protected].

Till this date I have not received the PRAN. I request you to look into the matter and do the needful. Thanking you, yours faithfully

Avay Kumar Dash,

Qtrs. M/II, Madhuban, Paradip Port,

Jagatsinghpur, Odisha, PIN-754142,

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Dear Avay,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
NSDL e-Governance Infrastructure Ltd.
1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Website: www.onlineservices.nsdl.com/paam/continuePayment.html?ID=1471128602

I applied for my pan card as i lost it, i filled the details as i was asked & also paid the said amount but a message popped up saying the "we are unable to successfully authenticate your aadhaar number with application form details" & when i clicked the tab which said "continue" another messaged popped saying you have to apply again & take another token number as this requested was discarded & the refund will be done in next seven days.
This whole thing happened twice & i have paid rs.238/- in total & i have no clue how is nsdl going to refund my money without having any of my details.

Please help me to get the refund asap.
Thanks

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.

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Address: Mumbai City, Maharashtra, 400059

Dear Sir/madam,

I have submitted TAN application on 03.05.2017 by Ack. no. [protected] but till today shown it is under process at TIN facilitation center. I asked him and they said we already send. Tin Facilitation center always say we have sent mail to u but not forward mail to me. Pl solve my query as early as possible. Pl reply on my email id is [protected]@gmail.com

Thank u

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Your TAN application is processed by NSDL and TAN allotment letter has been dispatched by Post on May 15, 2017.

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Address: Jodhpur, Rajasthan, 342001

Refund of PAN applicatin fees
Refund of my money due to e-KYC based request has failed
sir.
i applied for PAN card and i chose e-kyc/e-sign through adhar card. the fees in deducted from bank account but at last process after getting the OPT for adhar card and after clicking verify i get this message.

"Your e-Sign/e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode or e-Sign mode. Kindly note that you will get refund of this PAN application in next seven working days."
Pan Application Token no-[protected] Date[protected]
Payment Amount-116.20
Bank no - [protected]
IFSC code- KARB0000366
MICR code[protected]

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 411016

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Hi,
I applied PAN card for my Dad and Mom. Its been close to 2 months but no update about the process.
Whenever i checked in the PAN Status track website, it is showing as "We have received the documents with reference to your PAN application. Your application is under process with NSDL"

Not even PAN numbers are allotted. Tried to file a complaint via NSDL Website but that also not working. Not sure what kind of process is being followed here without even notifying the users.

Acknowledgement Numbers:
[protected]
[protected]

May i know at least when i will receive PAN card?

Thanks.

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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C

Chotaliya Kalpesh

from Surat, Gujarat

May 11, 2017

Sir, me apply online pancard website to nsdl page to online application but pancard money to my bank account transfer 116 rupees charge by nsdl but not to pancard issued my home plz check Sir,

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Address: Pune, Maharashtra

Website: www.tin-nsdl.com

Subject: pan card proceesing fee refund
05/10/2017 5:34 pm surinder singh
Acknowledgement number
[protected]
Name
Surinder singh
Father's name
Amrik singh
Date of birth/incorporation
25/12/1993
Payment details*
Online payment
Hello sir i am apply a pan card and online net banking axis payment but 3 time payment karne ke baad sucessful hua mera 2 time payment money deducated he says money is refundable but money is not refund hu

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly e-mail us with application details at [protected]@nsdl.co.in

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Address: Mandya, Karnataka, 571425

My PAN acknowledgment number is [protected]. I applied for PAN on 10th of April, 2017.

My PAN status is still 'Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.'

I have applied for the PAN at Karvy data management service ltd, vidyanagar, Mandya and enclosed both Company MOA and Trust deed as proof of identity and proof of date of birth respectively.

I was unable to connect to the aforementioned number as it always seems busy.

Jun 23, 2017

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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