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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 202

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P
Pradeep P Joshi
from Bengaluru, Karnataka
May 23, 2017
Resolved
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Resolved

Address: 560061

Hello sir,
I am pradeep p joshi & my pran no is[protected]. I have not login to nps at all and now i dont have user id and password to login to my nps account and i tried with the option i forgot password but tht time asking to enter user id i dont have or know what to enter in user id since m logging for first time so i am unable to reset the same by using 'forgot password' link.
Therefore, i requested to you kindly provide new password and to let me know what i should enter in place o[censored]ser id. Please mail me the details at my e-mail
[protected]@gmail.com
I shall highly thankful to you.
Jun 27, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 26, 2017
NSDL e-Governance Infrastructure Customer Care's response
Dear Pradeep,

Please be informed that grievance is resolved. Status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).
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    M
    mukeshkumar chhaparwal
    from Vyara, Gujarat
    May 23, 2017
    Resolved
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    Resolved

    Address: Jamnagar, Gujarat

    Dear sir,
    With dues respect n honour that I would like to say few about my PRAN account number is[protected] I want to change my previous mobile number is [protected] used in previous account,
    Naw I want to update this mobile number with a new mobile [protected],
    U have submitted many complaints unfortunately non them have been solved,
    I resqust u please update my mobile number in my NSDL CRA account that will be your most kindness
    Thank you
    MUKESH KUMAR CHHAPARWAL
    Jun 27, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 26, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Dear Mukesh Kumar,

    This has reference to the query/complaint raised by you.

    The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN).

    For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php..
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      S
      santranu
      from Bhabua, Bihar
      May 22, 2017
      Resolved
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      Resolved

      Address: 760008

      Had applied for pan using online facility on 17/04/2017, acknowledgment number : [protected] and i have submited digitally through e-sign method and uploaded my aadhaar document as proof..

      On completion i received this message,

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But now when i check my pan application status it shows

      "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

      Please check my application... And reply what i need to do..

      Acknowledgment number : [protected]
      Name : santanu kumar dash
      Jun 29, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 26, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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        N
        Nethra Sankar
        from Tiruvannamalai, Tamil Nadu
        May 22, 2017
        Resolved
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        Resolved

        Address: 635109

        My new pan card has to delivered on 16 May 2017 as per the message received from the NSDL but till date I'm not in receipt of the same. When I checked the same with the blue dart they informed us pan card is sent back to pune NSDL office since contact number was not mentioned on the envelope and they couldn't reach out the residential address mentioned. Kindly do the needful on the same.

        Below are the details:

        Name: Indira sankar
        ACK no. : [protected]
        Pan no : IAIPS2874C
        Address: # 2/226.2
        Kumudhepalli, Kumudhepalli post, Hosur
        Krishnagiri
        Tamilnadu - 635109

        Contact no. : [protected]

        Regards,
        Indira
        Jul 2, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 26, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Your PAN card has been dispatched on May 6, 2017 by Blue Dart Courier vide AWB no. [protected]
        Dear sir/madam,
        i requested u, plz resend my pancard at following add.
        acknowledge no.[protected]
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          P
          Padmaja Ravula
          from Delhi, Delhi
          May 22, 2017
          Resolved
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          Resolved

          Address: 500073

          I had applied for pan card and the same was sent through bluedart via waybill number [protected]; reference no:[protected]. The shipment was returned to stamp nsdl rto (Ref no: 074-[protected].

          Request you to kindly resend the pan card at the earliest to the address mentioned in the application.

          Thanks and regards,
          Ravula suvarna
          [protected]
          Jun 27, 2017
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          May 26, 2017
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
          This msg written after failed application"Your e-kyc request has faield hence you cannot proceed the application with e-kyc mode.kindly generate new token and proceed with physically mode.kindly note that u will get refund of the pen card application in next seven working days.
          My token no is [protected]
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            G
            Ganeshkr22
            from Noida, Uttar Pradesh
            May 22, 2017
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110015
            Website: Pan india

            PAN Card Acknowledged no #[protected]

            Your application is under process at TIN Facilitation Center. Kindly call[protected] for further processing of your application.

            I have been calling but the phone number remains busy so I don't know whats the issue and need advice and help to resolve.

            Please call me or email me with the help

            Regards
            Ganesh Kumar Singh
            Jul 2, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 26, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            No help so far
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              V
              Vikramsaini
              from Delhi, Delhi
              May 22, 2017
              Resolved
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              Resolved

              Address: Chandigarh, Chandigarh, 160019
              Website: www.tin-nsdl.com

              Respected sir,
              I have submitted pan application dated 24/04/2017 which
              Ack. No. Is [protected]
              Name : vikram jit singh
              Category : individual
              Status : your application is under process at nsdl.
              But why it should take so long time still. It's almost a month now.

              Kindly requested to you please take some action regarding my problem soon.& allot me pan card urgently.

              Thanks
              Jun 26, 2017
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              May 22, 2017
              Updated by Vikramsaini
              Respected Sir,
              I have submitted a pan application dated 24/04/2017 which has
              ACK. NO. is [protected]
              Name : Vikram Jit Singh
              Category : Individual
              Status : Your application is under process at NSDL.
              but why it should take so long time still.
              It's almost a month now.

              Kindly request you to please take some action regarding my problem & allot me a pan card urgently.

              Thanks
              May 22, 2017
              Updated by Vikramsaini
              Respected Sir,
              I have submitted a pan application dated 24/04/2017 which has
              ACK. NO. is [protected]
              Name : Vikram Jit Singh
              Category : Individual
              Status : Your application is under process at NSDL.
              but why it should take so long time still.
              It's almost a month now.

              Kindly request you to please take some action regarding my problem & allot me a pan card urgently.

              Thanks

              Verified Support
              May 26, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
              Dear sir/madam,
              i requested u, plz resend my pancard at following add.
              Acknowledgment Number : [protected]
              Name : SANTOSH KUMAR
              Pan No : FCDPK9572B

              MOB:[protected]
              Plz, do needful as earlist as possible.
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                S
                Shubham Khairmode
                from Mumbai, Maharashtra
                May 22, 2017
                Resolved
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                Resolved

                Address: Sangli, Maharashtra, 416416

                Sir,

                I had applied for pan using online facility on 20/05/2017, acknowledgment number : [protected] and i have digitally signed my application using e sign, i have uploaded my aadhaar document as proof..

                On completion i received this message,

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But now when i check my pan application status it shows

                "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                Please check my application... And reply what i need to do..

                Acknowledgment number : [protected]
                Name : shubham balkrushna khairmode

                Thanks
                Shubham balkrushna khairmode
                May 24, 2017
                Complaint marked as Resolved 
                I contact to head of ITC india
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                May 26, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
                Sir i have registered for PAN card and i got token number but i did not get my acknowledgement number and pan card number
                From my bank account pan charges also debited
                My email id is [protected]@gmail.com
                My token number is [protected]
                I am in urgent need of PAN card please resolve this problem
                Dear Team,
                I have applied for PAN card for my mother as on 28 April. The department also have allotted PAN for my mother but still the I have not received PAN card. its been more than 15 days I have applied for it.
                Please respond to this.
                Acknowledgement number : [protected]
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                  J
                  Jyotiranjan Bhoi
                  from Bahula, West Bengal
                  May 22, 2017
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 759145
                  Website: tin.tin.nsdl.com/tan/servlet/StatusTrack

                  Hello sir/madam

                  I registered for tan on 16th may 2017. Printed the acknowledgement & sent it through speed post (Tracking no-eo[protected]in) to pune same day. Now it shows delivered on 19th may. Acknowledgement number is [protected]. But the status still shows documents not received read the instruction. Tried to call them multiple times. But number always busy. Sent them a mail with acknowledgement number. But no results. Please help. It's urgent
                  Jun 6, 2017
                  Complaint marked as Resolved 
                  I had to send the printed signed acknowledgement again.The first acknowledgement letter may have been missed even if it was delivered by the speed post.but after my second acknowledgement letter reached nsdl they immidiately sent mail regarding this on 1st june & started processing it.on 6th june allotted me TAN number.waiting for the allotment letter to be couriered to me.Thanks to www.consumercomplaints.in & NSDL.I'm indebted to you.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 26, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                  May 30, 2017
                  Updated by Jyotiranjan Bhoi
                  Nothing resolved till now

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                    H
                    hansraj990
                    from Jammu, Jammu and Kashmir
                    May 21, 2017
                    Resolved
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                    Resolved

                    Address: Jammu, Jammu and Kashmir

                    I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for aadhar verification. I have paid an amount of rs.116.20 using my credit card. My balance was deducted from the bank on 21/04/2017 but aadhar verification was not completed due to e-sign failure. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. But, till date (21/05/2017) i did not get my refund.
                    Please help
                    Jun 27, 2017
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    May 26, 2017
                    NSDL e-Governance Infrastructure Customer Care's response
                    Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                      S
                      Sarat Yumnam
                      from Bhubaneshwar, Odisha
                      May 20, 2017
                      Resolved
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                      Resolved

                      Address: 794111
                      Website: Nsdl pan card

                      Sir/Madam

                      I had applied for a new PAN card using online facility on 19th May 2017 Acknowledgment Number is [protected] and I have digitally signed my application using e Sign/e KYC through OTP sent to my Adhaar linked mobile number

                      On completion I received this message,

                      "Thank you for using online facility for PAN application.

                      If you have digitally signed your application using eSign/eKYC then there is no need to forward physical documents. "

                      But now when i check my PAN Application Status it shows

                      "We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]"

                      Please check my Application ... And reply what i need to do..

                      Acknowledgment Number : [protected]
                      Name : Amita Tongbram

                      Thanking you
                      Amita
                      Jun 26, 2017
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      May 26, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                      Dear Amita,
                      Please send your documents this NSDL EMAIL ID [protected]@nsdl.co.in
                      attached documents with your acknowledgement number and send
                      Acknowledgement no. and scanned adhaar card have been sent to the said email address.
                      Thks
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                        D
                        dmco
                        from Ankleshwar, Gujarat
                        May 20, 2017
                        Resolved
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                        Resolved

                        Address: Bharuch, Gujarat, 392001

                        Application for New PAN was filed on[protected] with Ack No. N-[protected]. Documents for the same were received at NSDL on[protected].

                        Since then, status shown is - "We have received the documents with reference to your PAN application. Your application is under process with NSDL".

                        An Email for the same was also sent to [protected]@nsdl.co.in but no reply received.
                        Also complaints for the same were filed twice on nsdl portal but for that also no reply is received.

                        If the situation continues to be same few more days, then we have to shut the business. Kindly do the need ful at the earliest possible.
                        Jun 8, 2017
                        Complaint marked as Resolved 
                        Finally we got the e-PAN Letter today by email. They really took it too long to issue a simple PAN.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 26, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                          A
                          Athu aruna
                          from Mumbai, Maharashtra
                          May 20, 2017
                          Resolved
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                          Resolved

                          Address: 411016
                          Website: www.tin.nsdl.com

                          I have applied for tan number online on 9th may 2017 vide acknowledgement number [protected] and send the acknowledgement and dd to nsdl pune. Now when i am tracking the status of tan application it's showing as documents are not valid. I tried to contact the tin call center but not available. Kindly do the needful as early as possible it's very urgent please
                          Jun 27, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 26, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                            S
                            Sravan Yadav (LADDU)
                            from Hyderabad, Telangana
                            May 20, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500061

                            I was applied for pan card on april 19 2017 in hyderabad

                            I got a acknowledgment no [protected] and till today i didn't receive any update from the track status.

                            And the status is saying that your application is under process at tin facilitation center. Kindly call[protected]/28433343 for further processing of your application.

                            Could you please update on this-
                            Contact [protected]
                            [protected]@gmail.com
                            Jun 26, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            May 26, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and send to Income Tax Department for Allotment of PAN.
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                              P
                              Prathap Nelabhotla
                              from Hyderabad, Telangana
                              May 20, 2017
                              Resolved
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                              Resolved

                              Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524201
                              Website: tin.nsdl.com

                              I applied for my pan card in december 2016.
                              But i didn't get it yet.
                              I received mail from tin to apply once again.
                              I applied it on 10 days before but today nsdl customer representative says that my adhar linked up with another number.
                              I want my pan card with the same number
                              I. E:crqpp7120r

                              My new acknowledgement number
                              [protected]
                              It's my salary issue so please kindly respond as early as possible
                              Jun 29, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              May 26, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Your PAN application is marked for discrepancy, for further clarification, kindly reach us at [protected]@nsdl.co.in
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                                G
                                gaurav panghal
                                from Gulaothi, Uttar Pradesh
                                May 20, 2017
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 400 013

                                Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                Salim A/k no - [protected]

                                Mamta A/k No- [protected]

                                Shankar A/k No - [protected]
                                Harendra Singh A/k No- [protected]

                                Please Sir Provide Pan Number Quickly i need very urgent in bank account
                                I hope to solve my problem quickly
                                Jul 1, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 26, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application forwarded to Income Tax Department for Allotment of PAN. We are following with ITD for earliest resolution.
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                                  M
                                  maina-devi
                                  from Basi, Punjab
                                  May 20, 2017
                                  Resolved
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                                  Resolved

                                  Address: Ambala, Haryana
                                  Website: nsdl

                                  R/S,
                                  I Maina Devi, working as PTI in Govt. Girls High School, Mullana, Distt. Ambala, State Haryana-133203
                                  I have PRAN account[protected].I want to change my mobile number in my PRAN account.The existing mobile number does not belongs to me & i m not getting any update of my deductions in my PRAN.
                                  Please update my new mobile number [protected] to my PRAN account.
                                  Jun 23, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 23, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                  NSDL e-Governance Infrastructure Ltd.
                                  1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                  We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                    S
                                    Sunilpra786
                                    from Bargarh, Odisha
                                    May 20, 2017
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110019

                                    Acknowledge no-[protected]

                                    Name-ram bhawan dhuriya

                                    Father's name-basdev dhuriya

                                    Dob-15/08/1984

                                    Dear sir,

                                    When i am checking my pan status nsdl shows
                                    Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                                    Why nsdl shows my card pending?

                                    Warm regards,

                                    Ram bhawan dhuriya
                                    Jun 27, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 26, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      N
                                      Navjeet9
                                      from Delhi, Delhi
                                      May 19, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201102

                                      Acknowledgment Number : [protected]

                                      Name : NAVJEET SINGH

                                      Category : Individual

                                      Status :Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.

                                      I need PAN card number urgently. please could you tel me the further processing. And how many days is take to generate the PAN card number?
                                      Jun 26, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 26, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Income Tax database shows that you may have already been issued PAN in your name. We are following up with ITD for earliest resolution.
                                      Complaint Solved i have receive my pancard thanks
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                                        B Shankar Ganesh
                                        May 19, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 560043
                                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                        Dear Sir,

                                        On dated 28 April 2017 I applied for New PAN card request and made net-banking payment of Rs. 111 (including Service tax). I have also speed posted the required documents with signed Application form to NSDL e-Governance Pune (5th Floor, Mantri Sterling, Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016), speed post status is updated as delivered to correct address on 5th May 2017.

                                        It's now more than 12 days, still online status of the pan card is says 'We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to NSDL to enable us to process your PAN application at the earliest. For further details, please read the guidelines and instructions or contact TIN Call Center at[protected]'

                                        Both the contact numbers[protected] &[protected] is always busy.
                                        Kindly take this urgently and help me on this as early as possible

                                        My acknowledgement number is N-[protected]

                                        Regards
                                        Shankar Ganesh
                                        Sep 7, 2017
                                        Complaint marked as Resolved 
                                        No Action taken by anyone.. waste of my valuable time..
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        May 22, 2017
                                        Updated by B Shankar Ganesh
                                        Hi There,

                                        I'm get to get an update from NSDL/the concerned and Status is still the same in NSDL Pan status page.

                                        Regards,
                                        Shankar Ganesh
                                        May 25, 2017
                                        Updated by B Shankar Ganesh
                                        Hi There,

                                        I'm yet to get an update from NSDL/the concerned and Status is still the same in NSDL Pan status page.

                                        Regards,
                                        Shankar Ganesh
                                        Verified Support
                                        May 26, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                        May 31, 2017
                                        Updated by B Shankar Ganesh
                                        Still the status is unchanged in NSDL status page for the Acknowledgement number and still no progress.
                                        Please advise if anything pending/required from my end.
                                        Jun 05, 2017
                                        Updated by B Shankar Ganesh
                                        Still the status is unchanged in NSDL status page for the Acknowledgement number and still no progress.
                                        Please advise if anything pending/required from my end.
                                        Jun 21, 2017
                                        Updated by B Shankar Ganesh
                                        Thank you so much NSDL E-Governance Infrastructure!!
                                        I can not wait anymore, let me go ahead and apply for New Pan as usual with some middle man on commission basis.
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