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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 209

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I
i.sengupta.2000
from Brahmapur, Odisha
Apr 26, 2017
Resolved
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Address: 700084
Website: www.onlineservices.nsdl.com

I have applied and submitted Form CR for change in name through e-kyc as on 26/04/2017.
Given token no. [protected] over my mail id i.sengupta.[protected]@gmail.com.
I have tried 4 times to pay Rs.112.75 through three different methods, but every time the amount was deducted from my card but declined by NSDL and asking me to pay again.
I need to make this change urgently. Plse help.
Apr 27, 2017
Complaint marked as Resolved 
Physical submission done. Refund to be made within 7 days as stated by them.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 12, 2017
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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    N
    namrata niraj pandya
    from Anand, Gujarat
    Apr 26, 2017
    Resolved
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    Resolved

    Address: Vadodara, Gujarat, 390011

    Hello sir i have applied for change in pan card. No response till date. Please do needful as early as possible. Details of stutus is as mentioned below
    Acknowledgment number : [protected]
    Category : —
    Status :
    Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected] for details:
    Father's first name/middle name/last name contain initials/special characters
    Jun 12, 2017
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    May 12, 2017
    NSDL e-Governance Infrastructure Customer Care's response
    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
    Sir muje mera pan card ab tk nhi Mila hai Mene pan card apply liye huye 3 month se jyada ho gye hai
    I am srikanth recently applied pancard
    Application type pan
    Acknowledgement number [protected]
    Showing pending status since last 4months. Their tollfree numbers and landline numbers are always busy. I dont want todo. I dont know why this govt will behaving like this.
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      S
      searchnewpost
      from Mumbai, Maharashtra
      Apr 26, 2017
      Resolved
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      Address: Mumbai City, Maharashtra, 400064

      My tan no is MUMM50438D

      Your TAN allotment letter has been dispatched on 06-Apr-2017 by post at the address mentioned by you in the application. If you have not yet received your TAN allotment letter, you are requested to visit www.incometaxindia.gov.in and download/print the webpage as proof of your TAN. Alternatively, please call TIN Call Centre at[protected].

      But not yet received
      Jun 12, 2017
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      May 12, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      To help resolve your query/concern, reach us on [protected]@nsdl.co.in
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        S
        Sachin Gurule
        from Indore, Madhya Pradesh
        Apr 26, 2017
        Resolved
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        Address: Nashik, Maharashtra, 422103
        Website: NSDL PAN

        Dear sir / madam, i have apply for new pan card on 10/03/2017, so till time i have not receieved pan card. I have checked status on your website. So, massage are seen : we have received the documents with reference to your pan application. Your application is under process with nsdl
        In last 20 days.
        So pls reply about it.
        Details of application :
        1. Ack. No. [protected] (Samadhan arjun salve)
        2. Ack no. [protected] (Ganesh indrabhan gurule)
        3. Ack no. [protected] (Moger narayan durga)
        4. Ack no. [protected] (Krupal dattatray chaskar)
        So pls reply...
        I wait...
        Jun 12, 2017
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        May 12, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution of all your PAN applications.
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          D
          diksha boid
          from Pune, Maharashtra
          Apr 27, 2017
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          Respected sir,

          I have not received my pan card yet which was expected to be delivered on 22/04/2017.

          Ack No.[protected]

          Pan No. CVJPB0869E

          Name- Diksha Pradip Boid

          Dob-16/03/1996

          Address-
          Flat no.26, Jay Bhawani Vihar, Sawarkar chowk, near vishal jwellars, Dhankawadi, Pune-411043

          Kindly inform me about it.

          thanking you.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            A
            agarwal4
            from Sitarganj, Uttarakhand
            Apr 25, 2017
            Resolved
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            Resolved

            Address: 244715
            Website: www.onlineservices.nsdl.com

            I applied new pan card by e kyc e sign process and fill my form and make payment than e kyc e sign process not verified my aadhar it always shown as try after some time.
            I again apply by phycally submitted method and making again payment and recieve my acknowledgement.
            I have temporary token no kindly refund my money 116.20 rs.
            My email address: [protected]@gmail.com

            Name - tulsi devi
            Token number - [protected]
            Jun 16, 2017
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            May 12, 2017
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Acknowledgement number: [protected]
            The PAN is pending from months and no progress has been made. Tried to contact via email, but they always reply the same message that they have received the documents and it is under process from 2 months.

            Please check it is very urgent.
            Regards
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              M
              mayur gorakhpuria
              from Chennai, Tamil Nadu
              Apr 25, 2017
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              Address: Indore, Madhya Pradesh, 452009

              My ack no is [protected]

              I apply 14 mar but till now not geting my pan card is alway show the online # — your application is under process at tin facilitation center. Kindly call[protected] for further processing of your application. — # and i mailed the nsdl many time but not get any reply plz solved my issus and in this i attage the soft copy or my reciept
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                S
                Shivangini batham
                from Ahmedabad, Gujarat
                Apr 25, 2017
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                Address: Ahmedabad, Gujarat, 380009

                Hello sir
                PAN CUBPB5989E allotted for ack [protected]. Card sent by FFCL AWB B903Q5301839. Expected del dt. 08/04/17. Visit https://tin.tin.nsdl.com/pantan/
                But still we can't get pan card it is emergency for purchasing home so please send as soon as possible
                Acknowledgement number is N-[protected]
                Name on card-PALLAVI MUKESH BATHAM within 10 days I want pan card please give suitable n hope good n sufficient reply
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  M
                  maitrytripathi
                  from Coimbatore, Tamil Nadu
                  Apr 25, 2017
                  Resolved
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                  Address: Pune, Maharashtra
                  Website: www.onlineservices.nsdl.com/paam/generatePdf.html?ID=748938744

                  Date 24/4/17
                  Token no [protected]
                  I tried to apply for change in pancard through kyc vd online payment mode it accepted paymnt first then whn it turns for kyc thre is system error n msg generated to make another application for it. Here it shows ur system fault!!! Thn

                  Date 25/4/17
                  Token no [protected]
                  Again i tried to change in my pancard vd e sign uploaded photo n sign n then my e adhar as document.. Again paid fees by online mode.. Money deducted then turn to otp.. I have got otp.. But there in screen no menu to add otp n it sends again n again n afterward directed me to physical submitn..!! What d hell is ds website!! Cant u first authenticate docs and then take payment, at all failure vd ur system n n my money deducted two times.. Also might b i got after many days or not!! No wonder its bull # website you made or juz herrasing people in d name of digitalization?? Is it ur digitalization?? What can do vd this?? Pls do needful urgently

                  Howmany rupees you spent for making this website working??
                  Jun 12, 2017
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  May 12, 2017
                  NSDL e-Governance Infrastructure Customer Care's response
                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                    K
                    kartb
                    from Ludhiana, Punjab
                    Apr 25, 2017
                    Resolved
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                    Resolved

                    Online PAN status did not changed since feb month 2017

                    Address: Mumbai City, Maharashtra, 400013
                    Website: nsdl.co.in

                    I have applied for PAN changes in feb month and since then the status of online tracking is same as following.

                    "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

                    i've also submitted complaint from NSDL website and in response i received the following email later.

                    ==================
                    Dear Sir / Madam,

                    With...
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                    P
                    Pavan8876
                    from Pune, Maharashtra
                    Apr 27, 2017
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                    Address: Pune, Maharashtra, 411016

                    Applied for PAN before ON 6TH APRIL. Status showing same thing from many days. Please issue my PAN as soon as possible. Details are given below.
                    Acknowledgment Number : [protected] Name : TANUSHREE PATIL Category : Individual Status :
                    From 6th April the new pan application status is showing same progress, even i have sent a mail to customer care department, but same thin happened not reply received yet.
                    Also called to mumbai office in 27th april but again same thing happened, the nsdl person cut the call.
                    Already many days completed but iam waiting for NEW pan card.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      B
                      BODAPATI CHANDRA Sekhar
                      from Hyderabad, Telangana
                      Apr 25, 2017
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                      Address: Rangareddy, Andhra Pradesh, 500035
                      Website: NSDL MUMBAI SHAREKHAN

                      My father, haved a huf demat account in nsdl/sharekhan in vijayawada, andhra pradesh. He passed away in 2013. Even after submission of relevant documents and legal hair issued by the court. The nsdl/sharekhan people are still harrassing us to transmit the shares from father account to my mother acccount. I am launching a complaint after waiting of four years please resolve the issue immediately.
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Dear sir,

                      My acknowledgement number is N-[protected], I have applied for new pan card before four months but i have not received my pan card yet. Please do something in this regard as early as possible.
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                        J
                        Jagir Banti Patel
                        from Ahmedabad, Gujarat
                        Apr 24, 2017
                        Resolved
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                        Resolved

                        Address: 388540
                        Website: nsdl cra. nps . com

                        I was trf rs. 1000 by NPS app in pran no[protected] at 8 to 9 am but not credit in my JAGIR Patel this pran no
                        And rs. Trf in rs. 1010 in 24-4-17 so plz credit this rs. 2010 in my pran no.

                        Reply my new pran kit in my office address AMC sardar Patel bhavan danapith a bad
                        In chief accountant AMC bridge road dept. File was send on 21-3-17 by blue dart in march 17
                        May 27, 2017
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Apr 24, 2017
                        Updated by Jagir Banti Patel
                        Not credit money in NPS no[protected] on 21-4-17 by NPS app rs. 1000 SBI epay
                        Verified Support
                        Apr 26, 2017
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Sir/ madam,

                        This has reference to the query/grievance raised by you.

                        We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                        For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

                        Thanks & Regards,
                        Subscriber Care Group
                        CRA
                        Dear Sir,
                        Unfortunately i am not able to collect my PAN card (Re-Print) from my post man.
                        Kindly resend my PAN card.

                        Details:
                        Name: KARTHIKEYAN KUPPUSAMY
                        PAN NO: BJSPK0233R (Re-Print)
                        Address:
                        25/34 A METTU STREET,
                        KOLLIMALAI KEELPATHY POST
                        KATTUMANNARKOIL TK
                        CUDDALORE DT
                        608303
                        Mobile Number:[protected]

                        DOB: 15/05/1987
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                          A
                          Ajay Singh Panwar
                          from Delhi, Delhi
                          Apr 24, 2017
                          Resolved
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                          Resolved

                          Sir maine 23 april 2017 ko new pan tokken no [protected] se apply kiya tha, lenin kyi baar e-kyc krne k baad mujhe nsdl se authentication failed ka massage mila lekin meri email i'd mujhe uidi se authentication successful ka msg mila ab m jaana cahta hu kya mera form submit ho gya h? Or agr nhi hua to paisa refund hoga. Name :-ajay singh panwar token no-:[protected] email:-mr. [protected]@gmail.com
                          Jun 5, 2017
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Ajay,

                          Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                          Acknowledgment Number : [protected]
                          Name : AMANPREET SINGH
                          Category : Individual
                          Status :
                          We have received the documents with reference to your PAN application. Your application is under process with NSDL but i am apply a 04/03/2017 plz help me and quickly pan card alloted no and dispatched that
                          I make payment already but failed e-kyc and token number so what to do
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                            R
                            ravichandram
                            Apr 24, 2017
                            Resolved
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                            Resolved

                            Address: Rangareddy, Andhra Pradesh, 500035

                            I have been waiting for my PAN card as it is mandatory for few/major financial services,

                            I have submitted application online and sent the physical documents through DTDC courier (as it is urgent). It's been 20 days till now I didn't get any updated status from PAN department,

                            here is the details I received

                            Acknowledgement Number - [protected]
                            Name- RAAGA RANJANA RAMABHOTLA
                            Father's Name - SHIVASHANKER MURTHY RAMABHOTLA
                            Date of Birth/Incorporation - 02/11/1994
                            Payment details - Online Payment

                            All financial transaction stopped because of this delay .. Please respond to calls and mails and make people get feel government with us.

                            ---
                            We are always want to support the government to give as many details we can give. I am ready to give my PAN card or Aadhar details but these kind of reason I am scary about government which will take days months without any proper updates.
                            Jun 4, 2017
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            May 04, 2017
                            Updated by ravichandram
                            Still no response for NSDL they are not responding to phone calls and emails and you forwarded/notified on April 25th it's been more than 6 working days no response .

                            Really we are suffering with these kind of behavior from the PAN department which is crucial for every financial transaction I am unable to do financial transaction .. If they are not that much capable then they should avoid make this mandatory .. or they need to give this for 3rd party like TCS. all services keep with Government to suffer the people

                            Please any one help I am looking for startup company which will required PAN for my Partner(wife) with this delay I will loose investor support ..

                            Thanks,
                            Ravi
                            Verified Support
                            May 04, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Ravi,

                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                              S
                              sujathar23
                              from Delhi, Delhi
                              Apr 24, 2017
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110017

                              My pran no. Is[protected]. When i am trying to login using my pran id and i-pin, this message is shown. "the user id/i-pin you have entered is invalid, please try again. For your safety, access to cra will be locked after 5 consecutive wrong attempts." but i have entered the exact details of my pran for 1st time login and cant open my account. Please help me as soon as possible.
                              May 27, 2017
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 26, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised by you.

                              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

                              For any other clarification/assistance, you may please call us on our toll free number[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

                              Thanks & Regards,
                              Subscriber Care Group
                              CRA
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                                T
                                truptisolanki
                                Apr 24, 2017
                                Resolved
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                                Resolved

                                Address: Jamnagar, Gujarat, 361008
                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                My acknowledgment number : [protected]
                                Name : trupti himanshukumar solanki
                                Category : individual

                                I have applied for pan card on jan-17. Till today haven't received it. I have checked online status for this application it shows "we have received the documents with reference to your pan application. Your application is under process with nsdl" since more then 2 months.
                                Jun 6, 2017
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                May 04, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Trupti,

                                Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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                                  S
                                  samdaniandco
                                  from Ahmedabad, Gujarat
                                  Apr 24, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jalna, Maharashtra, 431203

                                  We have applied for pan correction through nsdl tin center.
                                  The details of tin center:
                                  Branch id: 15074
                                  Alankit limited, shop no. 3-21-106, gandhi chaman,
                                  Beside udhan hospital, old jalna, jalna - 431203 (Maharashtra)

                                  Acknowledgement no. S
                                  1) n-[protected]
                                  2) n-[protected]
                                  3) n-[protected]

                                  We have given the application in january 2017. Due to heavy rush the centre uploaded our applications on 24 feb, 2017
                                  Till date, the application is not proceeded further. The pan track status at nsdl shows that the application is with tin - fc.
                                  Tin - fc person is not responding to us.
                                  Jun 4, 2017
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 04, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Kindly e-mail your Query with your 15 digit ACK No to [protected]@nsdl.co.in
                                  Acknowledgment Number : N[protected] Name : MAHENDRA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my application status pending??
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                                    J
                                    jogendrasingh01
                                    from Delhi, Delhi
                                    Apr 24, 2017
                                    Resolved
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                                    Resolved

                                    Address: 411016
                                    Website: www.tin-nsdl.com

                                    Respected sir/madam,

                                    This is for your kind information that i applied for a new pan card on 17/01/2017 and my documents were received by you on 20/01/2017.
                                    After 1 month on 22/03/2017 they mailed me that photo is not proper for scanning so i not only post hard copy which was received by nsdl on 29/03/2017 but also i sent with mail on 03/04/2017. When i call to customer care center i am always given assurance of 24 to 48 hrs only but now more than 20 days have passed and total 3.5 months are going to be for this application.
                                    Jun 12, 2017
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 11, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To help resolve your PAN related issue, email us acknowledgement no on [protected]@nsdl.co.in
                                    Sir, my pan card was returned undelivered on my address, as my acknowledgement number is:[protected], on the name of animesh kumar. so hearby i request you to please resend it again.
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                                      R
                                      Ram ydv
                                      from Delhi, Delhi
                                      Apr 24, 2017
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra
                                      Website: www.onlineservices.nsdl.com

                                      Acknowledgement number "n-[protected]"

                                      I applied for new pan card through nsdl's website by e-kyc option. It was mentioned that if i fill the form through e-kyc option then i don't have to fill address because it will take address mentioned in aadhar card. So i uploaded aadhar card.
                                      Now i got a mail in which they are asking to send address proof for office address. While i am not working, i don't have an office address. I paid extra money for e-kyc option for paperless form. Still, i have to send address proof by post. Why?
                                      While they say, aadhar card itself an address proof.
                                      Jun 12, 2017
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
                                      May 08, 2017
                                      Updated by Ram ydv
                                      your reply was incomplete... to complete it just write at the end...
                                      "And earliest resolution will take one year, come next year thank you"
                                      Verified Support
                                      May 12, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is marked for discrepancy as POA is not valid, kindly reach us at [protected]@nsdl.co.in
                                      Jun 10, 2017
                                      Updated by Ram ydv
                                      I already sent address... did not get any reply from your side.
                                      If there are also a problem then, please consider AAdhar address as my permanent address as I left my Job so now I am unemployed so dod not has any office address.
                                      Dear sir,
                                      pan application not procces
                                      1 महीने से ज्यादा हो गया लेकिन मेरे पैन कार्डो में कोई procces नही हो रही है
                                      application number - E[protected], E[protected], E[protected], E[protected]
                                      I have applied for change in my pan card. My application ni. is [protected]. It is always saying your application is under process. But there is no responce on call or complaint.
                                      Sir
                                      maine 03/08/2017 ko pan application ki online payment ki thi faild ho gai thi vo abhi tak refund nhi hui ha.

                                      plz solw the problem

                                      name-savitri devi

                                      coupon no [protected]

                                      transactin status pgs10001-success

                                      transaction ref. no hur[protected]

                                      date 08/03/2017

                                      payment ammount 112.75

                                      bank ref . no[protected]
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