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3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 34

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P
Prashanth_Srinivasan
from Chennai, Tamil Nadu
Jan 4, 2022
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I had opened NPS account from PayTM money, i have also received physical PRAN card, but when i tried to login through cra-nsdl.com, it shows me an error message that my Pran is not found in database, not even able to reset/set the password.

I tried to raise grievance at https://npscra.nsdl.co.in/Log-your-grievance.php. which again needed PRAN number and POP-SP Reg. No., in this case the POP-SP Reg number[protected] is shown as invalid for PayTM
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    Animesh Arya
    from Chennai, Tamil Nadu
    Jan 3, 2022
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    I want to register my IPIN for my account but its shows PRAN not found in database. I am facing this issue since beginning and I tried to reach out NPS but no calls were answered and now i want to update my account details to my account and again facing the same issue . Kindly help me out as soon as possible.

    NAME:- Sanjay Kumar
    DOB:-01/01/1972
    PRAN:[protected]
    Mob :- [protected]
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      Satendra.81
      from Haridwar, Uttarakhand
      Jan 3, 2022
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      Address: Himgiri Colony, R.K. Mission Road, Kankhal, Haridwar, Uttarakhand-249408

      Dear Support,

      My name is Sunita Rawat and applied for correction in PAN card. My PAN card is not delivered by trackon courier (tracking ID:[protected] yet due to insufficient address while address is also updated in PAN card. There is no communication made by company. Please arrange to resend the same and update the additional contact number for better communication ([protected]/[protected]). Please do needful. Thanks!
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Jan 03, 2022
      Updated by Satendra.81       Adding PAN Card correction request which is having trackon courier tracking ID

      Feb 02, 2022
      Updated by Satendra.81       acknowledgement number [protected]
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        K
        kaar4u5181
        Jan 3, 2022
        Resolved
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        Resolved

        Dear Sir/Madam,

        When applying for correction in PAN, getting below error . Due to this unable to file IT returns, kindly help on the issue

        KARTHIK ARUMUGAM
        Temporary Token number: [protected]

        We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html
        Feb 13, 2022
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jan 07, 2022
        NSDL e-Governance Infrastructure Customer Care's response         Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
        Verified Support
        Jan 11, 2022
        NSDL e-Governance Infrastructure Customer Care's response         We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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          S
          Subrojyoti
          from New Delhi, Delhi
          Jan 3, 2022
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          Hi,

          I have recently opened my PRAN account and invested according, also my PRAN has been generated. As a first time user while I tried to access my account and generate my password/PIN I am getting a error message as "Unauthorised User" or "Invalid ID".

          Neither I am able to view my account or able to see my contribution.

          Request someone to kindly assist.

          Regards,
          Subro
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            H
            Halibaba
            from Bhubaneswar, Odisha
            Jan 3, 2022
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            Address: Bhubaneswar

            I submitted the PAN application form tday & made theRs/ 106 payment but the E-sign/E-KYC process failed .
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Reply
            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
            Reply
            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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              N
              naresh2804
              from CHENNAI, Tamil Nadu
              Jan 1, 2022
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              Address: 44B NETHAJI NAGAR, VILLIVAKKAM
              Website: www.cra-nsdl.com/CRA/ResetPasswordSubmit.do?ID=null&getName=Change%20Password

              Hi.
              I have created the NPS account of tier - 1 type. And PRAN is also generated. But while setting IPIN or while login, I am getting an error as PRAN IS not found in the database.

              Could you please help me with this? As I'm not able to access or even check the contribution made for this PRAN.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                D
                Daonysus
                from Kollam, Kerala
                Jan 1, 2022
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                Resolved

                It's been 2 weeks now and I still didn't received a refund!

                Dear Sir/Madam,

                I applying for correction in e-PAN on NSDL portal, I was filling out a application for PAN card correction with token number : [protected] and also paid the payment of Rs: 106.90. After the payment is complete, suddenly a window appear like this "Your request cannot be processed. Please try after some time using returing user option in Login page". After a 1hr later I'm about to fill out the application again...
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                S
                SurenGSR
                Dec 31, 2021
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                I was trying to register for NPS. But during payment it got paused .Now when i try again after some time getting below info.

                The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #

                Acknowlegment no # 11794961

                Kindly address this issue please
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  A
                  Aparna U
                  Dec 31, 2021
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                  Hello Sir/Madam,

                  My Name Aparna U
                  Token No. [protected]
                  Email id : [protected]@gmail.com

                  I had applied EKyc Pan Application 2 days Ago It shows Due to some technical errors Ekyc Has been failed But My Money Rs. 106.90 has been deducted from my account I want My Refund Immediately
                  It is My Savings Please Refund it Back
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    A
                    Ajaybabu1606
                    from Chennai, Tamil Nadu
                    Dec 30, 2021
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                    I wasn't able to login to NPS using my PRAN. When I tried to reset, got error stating that my PRAN not available in database. When I tried to get transaction statement, got invalid PRAN details
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      A
                      Aparna U
                      Dec 30, 2021
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                      Hello NSDL,
                      My Name is Aparna.U
                      I applied for pan card
                      My money Deducted from Bank Rs. 106.90
                      Please Refund my Amount
                      It is My Savings I want my money back

                      Name: Aparna.U
                      Token No:[protected]
                      E-mail ID - [protected]@gmail.com

                      If You not refund it back I will File a complaint with a Solid Evidence !!!

                      I Want my Money Back !!!
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Dec 30, 2021
                      Updated by Aparna U                       My Pan card application failed But Money is deducted from bank account
                      View replies
                      We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
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                        J
                        jinal talekar
                        from Mumbai, Maharashtra
                        Dec 30, 2021
                        Resolved
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                        Resolved

                        Sir/madam,

                        I have applied for new pan card on 30th Dec 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        My acknowledge number: [protected]
                        (pan Card reprint application) error

                        Please check my application

                        Thanking you
                        Jinal Talekar
                        Feb 13, 2022
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2022
                        NSDL e-Governance Infrastructure Customer Care's response                         Your application for Changes or Correction in address of PAN Data has been accepted by the Income Tax Department.
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                          A
                          Amrita Basnet
                          Dec 30, 2021
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                          Address: Pin no 110081

                          Please help through this.this velex awb courier company not responding. My pan card not received yet there address shown in Google is fake.
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          View replies
                          Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                          Reply
                          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                            P
                            Pchamola
                            from Mumbai, Maharashtra
                            Dec 29, 2021
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                            My payment for pan change request got debited but the request was not processed.

                            Had to raise a new request and repaid the fees.
                            Would request to refund the 1st transaction fees.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                            Reply
                            We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                              C
                              Cryptonics 123
                              Dec 28, 2021
                              Resolved
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                              Resolved

                              I applied for PAN CARD reprint on 2 December, 2021
                              Name : Abhyudeya Vikash Sharma
                              Address : Tilhari, Jabalpur, Madhya Pradesh, 482020
                              Acknowledgement No. : N[protected]
                              PAN CARD Tracking no.[protected]
                              PAN CARD NO. : LDNPS1871C
                              The Delivery status in TrackOn Website is showing : Delivered with Signature on 24 December, 2021
                              but i did not receive my Pan Card. Please help i have very urgent need for my PAN CARD
                              Dec 31, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                              Verified Support
                              Jan 03, 2022
                              NSDL e-Governance Infrastructure Customer Care's response                               Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              View replies
                              did you receive it?
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                                H
                                hardikbarchha
                                from Mumbai, Maharashtra
                                Dec 28, 2021
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                                I have sent all documents for transfer of securities from Action Financial DP to new Account. Since November 16, 2021 - the documents have been sent to NSDL, however no transfer has been executed by NSDL. Below are the details:
                                Name: HARDIK DHIREN BARCHHA (HUF)
                                Action Financial Services (Defunct DP)
                                DP ID: IN300271; Client ID: 10178319
                                New Account: Kotak Securities Limited
                                DP ID: IN300214; Client ID: 26956633

                                Please expedite the matters as I am in need for funds.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  K
                                  kamaldey
                                  from Aizawl, Mizoram
                                  Dec 27, 2021
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                                  Money deducted three times. Last was successful for a pan application. I want refund for other two which was not successful.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Dec 28, 2021
                                  Updated by kamaldey                                   The transaction details are as follows. Kindly refund the same as soon as possible.

                                  Date of all transactions:[protected]

                                  (01) Narration = UPI-NSDL EGOVERNANCE INF-PAYTM[protected]@PAYTM-PYTM[protected]-OID[protected] ; Reference Number = [protected] (Payment successful but not registered by nsdl)

                                  (02) Narration = UPI-NSDL EGOVERNANCE INF-PAYTM[protected]@PAYTM-PYTM[protected]-OID[protected]; Reference Number = [protected] (Payment successful but not registered by nsdl)

                                  (03) Narration = UPI-NSDL BILLDESK-NSDL.[protected]@HDFCBANK-HDFC[protected]-PAY; Reference Number = [protected] (Payment successful and registered by nsdl)

                                  The money has not come back into my account.
                                  Dec 28, 2021
                                  Updated by kamaldey                                   The transaction details are as follows. Kindly refund the same as soon as possible.

                                  Date of all transactions:[protected]

                                  (01) Narration = UPI-NSDL EGOVERNANCE INF-PAYTM[protected]@PAYTM-PYTM[protected]-OID[protected] ; Reference Number = [protected] (Payment successful but not registered by nsdl)

                                  (02) Narration = UPI-NSDL EGOVERNANCE INF-PAYTM[protected]@PAYTM-PYTM[protected]-OID[protected]; Reference Number = [protected] (Payment successful but not registered by nsdl)

                                  (03) Narration = UPI-NSDL BILLDESK-NSDL.[protected]@HDFCBANK-HDFC[protected]-PAY; Reference Number = [protected] (Payment successful and registered by nsdl)

                                  The money has not come back into my account.
                                  Verified Support
                                  Dec 31, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                                  Jan 03, 2022
                                  Updated by kamaldey                                   PAN number = CQCPN5117K
                                  Pan application number = [protected]
                                  Date of Birth = 10/07/2001
                                  Email = [protected]@gmail.com
                                  Verified Support
                                  Jan 03, 2022
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                                  Jan 16, 2022
                                  Updated by kamaldey                                   I have sent email but no reply
                                  Jan 16, 2022
                                  Updated by kamaldey                                   How many days do I have to wait?
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                                    S
                                    Singhv5
                                    from Noida, Uttar Pradesh
                                    Dec 27, 2021
                                    Resolved
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                                    Resolved

                                    Address: 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                                    Dear sir/madam,

                                    i have applied for pan card (individual) and done the all process with pan card fee submission via paytm (showing successfully paid). But nsdl portal are showing failed and saying to do another payment.

                                    Request to you, pls do the needful .

                                    Regards
                                    Jyoti d/o Mahesh
                                    temporary token no. [protected]
                                    D.O.B : 23/04/1994
                                    Email id: vikki.[protected]@gmail.Com
                                    payment mode : paytm
                                    paytm order id : 10100866 21336271220212039571640617797225
                                    Dec 27, 2021
                                    Complaint marked as Resolved 
                                    NOW SHOWING PAID. THANKS
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Dec 27, 2021
                                    Updated by Singhv5                                     rectified.

                                    thanks
                                    Verified Support
                                    Dec 31, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response                                     This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.
                                    Verified Support
                                    Jan 03, 2022
                                    NSDL e-Governance Infrastructure Customer Care's response                                     We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.
                                    View replies
                                    Dear sir/madam,

                                    i have applied for pan card (individual) and done the all process with pan card fee submission via paytm (showing successfully paid). But nsdl portal are showing failed and saying to do another payment.

                                    Request to you, pls do the needful ...
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                                      Wiaana Mahajan
                                      from Bengaluru, Karnataka
                                      Dec 27, 2021
                                      Resolved
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                                      Resolved

                                      Address: NSDL - TIN Facilitation Center, Chennai, TN

                                      Dear NSDL,
                                      I have applied for Correction in PAN Card. I would like to know the status of the same. Everytime I check the status the following message is displayed -

                                      "Your application is under process at NSDL - TIN Facilitation Center. You may contact TIN FC 044 - **** ****/46/47/48/49 where the application was submitted by you"

                                      Requesting you to kindly help me resolve this issue at the earliest.

                                      Thank you,
                                      WM
                                      Feb 25, 2022
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 31, 2021
                                      NSDL e-Governance Infrastructure Customer Care's response                                       Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.
                                      Verified Support
                                      Jan 03, 2022
                                      NSDL e-Governance Infrastructure Customer Care's response                                       We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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