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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 52

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S
Swarna Samal
from Vasa, Gujarat
Mar 2, 2021
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Address: [email protected]

I opened one NPS account on 11th February 2020.I have received the PRAN kit n the second month statement as well. Still the log in shows PRAN not found in database. Whenever calling on the toll free number, they hold me in line for 10 to 15 minutes then drop the call. Am just fed up with the kind of struggle one goes through to get the things related to govt. projects done. Finally writing this.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Dear Swarna Samal,

With reference to the query/grievance raised by you. Requesting you to provide your 12 digit PRAN or contact number or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
My Pran id[protected], Mobile number - [protected]
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    Lovish G
    from Noida, Uttar Pradesh
    Feb 28, 2021
    Resolved
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    Resolved

    PRan not found in database error while generating ipin
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    With reference to the query/grievance raised by you. Requesting you to provide your 12 digit PRAN or contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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      A
      Ashish002
      from Delhi, Delhi
      Feb 27, 2021
      Resolved
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      Hi team,

      I was about to complete the NPS registration process but got some error at the payment screen. Now, when I am trying to complete my registration process, I am getting the below error:

      "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time."

      Below are my acknowledgement details:
      11396297
      27/02/2021

      Please resolve the issue at the earliest. Thanks a lot in advance.
      Aug 6, 2021
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        A
        Amitabha Misra
        from Noida, Uttar Pradesh
        Feb 27, 2021
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        I was in the process of registering for nps account. I updated my details and uploaded the required documents.

        Then i tried to make payment and the amount was debited from my account.

        Then an error page was shown and the process got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

        "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

        Ack id : 11394368
        Ack date : 26/02/2021
        +1 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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          A
          aslam221915
          from Chennai, Tamil Nadu
          Feb 27, 2021
          Resolved
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          Resolved

          Please refund my amount
          +2 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
          We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
          Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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            J
            Jalaja Ravi
            from Somala, Andhra Pradesh
            Feb 26, 2021
            Resolved
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            Resolved

            11392821 please help me to complete registration.
            Aug 6, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              N
              niravhd
              from Powai, Maharashtra
              Feb 26, 2021
              Resolved
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              Resolved

              I PIN - - Unauthorized User.

              I have newly registered with e-NPS and allotted with PRAN. I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorized User.

              Could you please check and fix the I-pin issue so that I can log in to my account and do my subsequent contributions?...
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              S
              suresh466
              Feb 24, 2021
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              Hi,

              I registered in the NPS account and got the PRAN no[protected] using SBI internet banking, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

              I am getting the error "PRAN not found in Database" always.

              Below are my details to contact.

              Name: N suresh kumar
              PRAN no[protected]
              mail id suresh.[protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                swapnil trivedi
                Feb 23, 2021
                Resolved
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                Address: delhi

                I have tried to open NPS account, At the time of Payment, It stuck due to Network Connectivity.
                Now when i try to complete payment again it shows me error:"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                Could you please release my account . so i can complete NPS account formalities and get PRAN detail??
                Below are details:
                Acknowledgement No: 11369159
                Acknowledgement : 9-Feb-2021
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  S
                  suyambu001`
                  Feb 22, 2021
                  Resolved
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                  Address: nsdl
                  Website: nsdl e gov

                  I am lost my token number not completed my kyc
                  my money dibited how to complited same kyc
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  For earliest resolution of your grievance, you may contact us at[protected].
                  Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                    V
                    Vinayak08
                    Feb 21, 2021
                    Resolved
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                    Resolved

                    Hello, I am Vinayak Jhunjhunwala and y Acknowledgement No. is 11385985. I have submitted every details of the registration on 20th Feb, 2021 but I couldn't complete my payment and now its showing Registration is pending for confirmation from Payment Gateway.
                    Please try to resolve the issue as soon as possible
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      Y
                      yashLadha
                      Feb 20, 2021
                      Resolved
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                      Resolved

                      I completed the registration with all the details but at the time of payment, it didn't get completed and lead to failure. Due to this, i am not able to complete registration for NPS.

                      Even when I try to use complete pending registration, still not able to do it. Please help me to unblock my registration so that I can complete the payment
                      +1 photos
                      Feb 22, 2021
                      Complaint marked as Resolved 
                      Unblocked in a day
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991
                      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        IWKSunil
                        Feb 18, 2021
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                        Address: Plot No. 50, House No. 2287, Jay Nagar, Civil Hospital Road, Landmark Near TV Relay Kendra, Village: Nanakwada, District: Valsad. Postal Code 396001

                        With reference to the above subject, I, Sunil Kumar Singh, bearer of PRAN Card number as per subject, would like to complain that this Pran number is shown as invalid. I seek below listed information and favour from you:

                        · Current status of the above PRAN Card.

                        · Detailed financial statement for the NPS subscription associated with this card. Regular statement on my registered email.

                        · Reset password or I-pin.

                        · Support to get the above NPS subscription active.

                        Please let me know in case you need more details or you have an official complaint form for the above request.

                        Looking forward to your positive response.

                        My best regards,
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        With reference to the query/grievance raised by you. we tried to contact you on mobile number: [protected], but the contact could not be successfully established Requesting you to provide your contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                          sandman12
                          from Powai, Maharashtra
                          Feb 18, 2021
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                          Submitted ekyc signed request for correction in PAN account and got the acknowledge number. However when I search for it's status, it says "No record found"

                          Acknowledgement Number : N- [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            nitin murkute
                            from Chandrapur, Maharashtra
                            Feb 18, 2021
                            Resolved
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                            Resolved

                            Address: INCOME TAX PAN SERVICES UNIT NSDL PUNE-411016
                            Website: www.tin.tin.nsdl.com

                            Respected sir/madam I have applied for PAN data correction for my wife, acknowledgement number 'N-[protected]' submitted all required documents for that but now APPLICATION TRACKING INFORMATION SHOWING THE FOLLOWING MESSAGE AS-
                            Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination'
                            SO WHAT DOES ABOVE MESSAGE MEANS, IS THERE ANY PROBLEMS IN MY PAN DATA CORRECTION OR WHAT ? WHEN WILL BE MY APPLICATION PROCESSED AND WHEN WILL I GET MY CORRECTED PAN, AT LEAST BY MAIL? PLEASE KINDLY CLEAR THIS ISSUE, I URGENTLY NEEDS MY WIFES PAN FOR IMPORTANT WORK, WHEN ASKED TO NSDL CUSTOMER CARE NO. THEY ARE NOT HELPING ANYMORE, PLEASE HELP
                            THANKING YOU
                            +1 photos
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 22, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                            Verified Support
                            Feb 25, 2021
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                              Divyashree Mohan
                              from Ankasandra, Karnataka
                              Feb 16, 2021
                              Resolved
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                              Resolved

                              Address: NO.1248/A,NEW NO-8,9TH B CROSS, KAVI RANNA ROAD,SRINAGAR

                              I have created the nps account of tier - 1 and tier - 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                              Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                DEVI E-CENTER
                                Feb 14, 2021
                                Resolved
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                                Resolved

                                Acknowledgment Number : [protected] Name : RAJEDRAN SARANYA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending??
                                Feb 17, 2021
                                Complaint marked as Resolved 
                                Resolved
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 25, 2021
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN card has been dispatched on 17-Feb-2021 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.
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                                  Prantik
                                  from Kolkata, West Bengal
                                  Feb 14, 2021
                                  Resolved
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                                  I have created the nps account of tier - 1 type, and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                    omkar Goswami
                                    Feb 13, 2021
                                    Resolved
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                                    Resolved

                                    Dear sir/madam

                                    I have applied for new pan card on 12th november 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message, If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.".Please help check my application. I need my pan card as soon as possible.

                                    Thank you.
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 22, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
                                    Verified Support
                                    Feb 25, 2021
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                      Dwij S
                                      Feb 12, 2021
                                      Resolved
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                                      Resolved

                                      I received my pan card a few months ago... I recently tried to use it to make a demat account. But whenever i use it, it says invalid. The egovernence website shows that my pan is active and matches the database. My pan is also successfully linked with my adhar card. But everywhere else it shows invalid.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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