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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 52

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D
deepeshsingh
from Ahmedabad, Gujarat
Mar 6, 2021
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Address: Mumbai

Dear Sir,

My father dont know his pran number. For which we have complain by email.

But till date we have not received pran number.

My father name is Mr. Shivshankar singh having register mobile number [protected] have 6804 last four digits in his pran card.

Please tell him to provide pran number.
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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    ajay gharge
    Mar 6, 2021
    Resolved
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    Dear Sir,
    I have applied for the correction in PAN Card in the name of Adhikrao Krishnarao Gharge which dispatched to our address. I couldn’t receive the PAN Card as our home was closed when the Post Man reached our home. After couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned back to sender (NSDL)
    Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

    Applicant Name: Adhikrao Gharge
    Acknowledgement Number:[protected]
    Mobile NO: [protected]
    PAN No.: AHQPG7607J

    Message from NSDL few days after applying-
    Change/corrections requested in PAN AHQPG7607J approved by ITD. PAN Card will be dispatched shortly. SMS NSDLPAN [protected] to 57575 for further status.
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Regarding obtaining the physical card/ PAN card reprinting, the details are made available on NSDL e-Gov website. Please refer the links provided. Click here to know the Process/guidelines: https://www.tin-nsdl.com/downloads/Online_PAN_Application_Final_Brief_process_Ma... Click here to apply: https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html
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      S
      subashsahoo61
      from Noida, Uttar Pradesh
      Mar 5, 2021
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      I have applied for eNPS on 24 Feb 2021 and selected ICICI Bank for bank verification, as I am a customer of ICICI Bank for past 13 years. But the status is """Tier I Status: Freeze due to KYC verification is pending at Bank""".
      I discussed with ICICI Bank local branch as well as customer care, but they are not sure about the verification process.
      I had tried to reach customer care, but they have no understanding of this and are unable to help.
      I had raised complaint to ICICI Bank customer care, but they did not understand the question at all.
      Please understand the problem and specifically mention the process so that the issue I have mentioned below can resolved.A standard reply without specifics will not help.Pleaae contact me over my phone, if you cannot understand the matter.I am having my salary account with icici for last 13 years.My NPS AC status is showing frozen and they have asked to request the registered bank to do the needful for activation of my NPS account.please do needful and help me.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2021
      NSDL e-Governance Infrastructure Customer Care's response
      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
      Mar 05, 2021
      Updated by subashsahoo61
      I have already registered my complain there but it not resolved yet and my NPS account is still inactive.
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        J
        Jayasree ghoshal
        from Khardah, West Bengal
        Mar 5, 2021
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        I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorised user. Can you please check
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Jayasree ghoshal
          from Khardah, West Bengal
          Mar 4, 2021
          Resolved
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          Resolved

          Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991
          Mar 4, 2021
          Complaint marked as Resolved 
          It is resolved now
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Thank you for acknowledging that your problem has been resolved. Contact us at[protected] or register your query/grievance at https://cra-nsdl.com/CRA for assistance in future.
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            L
            Lokesh Nema
            Mar 3, 2021
            Resolved
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            Hi,

            I am trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number. However, the system throws an "invalid user id" error. Though I have been contributing to NPS, I am not able to access my statement online using my pran.
            I tried to reset the password but getting the same error.

            Kindly help.

            regards
            Aug 12, 2021
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 05, 2021
            NSDL e-Governance Infrastructure Customer Care's response
            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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              S
              Swarna Samal
              from Vasa, Gujarat
              Mar 2, 2021
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              Address: [email protected]

              I opened one NPS account on 11th February 2020.I have received the PRAN kit n the second month statement as well. Still the log in shows PRAN not found in database. Whenever calling on the toll free number, they hold me in line for 10 to 15 minutes then drop the call. Am just fed up with the kind of struggle one goes through to get the things related to govt. projects done. Finally writing this.
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Dear Swarna Samal,

              With reference to the query/grievance raised by you. Requesting you to provide your 12 digit PRAN or contact number or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
              My Pran id[protected], Mobile number - [protected]
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                L
                Lovish G
                from Noida, Uttar Pradesh
                Feb 28, 2021
                Resolved
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                Resolved

                PRan not found in database error while generating ipin
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                With reference to the query/grievance raised by you. Requesting you to provide your 12 digit PRAN or contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                  A
                  Ashish002
                  from Delhi, Delhi
                  Feb 27, 2021
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                  Hi team,

                  I was about to complete the NPS registration process but got some error at the payment screen. Now, when I am trying to complete my registration process, I am getting the below error:

                  "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time."

                  Below are my acknowledgement details:
                  11396297
                  27/02/2021

                  Please resolve the issue at the earliest. Thanks a lot in advance.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    A
                    Amitabha Misra
                    from Noida, Uttar Pradesh
                    Feb 27, 2021
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                    I was in the process of registering for nps account. I updated my details and uploaded the required documents.

                    Then i tried to make payment and the amount was debited from my account.

                    Then an error page was shown and the process got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

                    "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                    Ack id : 11394368
                    Ack date : 26/02/2021
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      A
                      aslam221915
                      from Chennai, Tamil Nadu
                      Feb 27, 2021
                      Resolved
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                      Resolved

                      Please refund my amount
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
                      We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
                      Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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                        J
                        Jalaja Ravi
                        from Somala, Andhra Pradesh
                        Feb 26, 2021
                        Resolved
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                        Resolved

                        11392821 please help me to complete registration.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          N
                          niravhd
                          from Powai, Maharashtra
                          Feb 26, 2021
                          Resolved
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                          Resolved

                          I PIN - - Unauthorized User.

                          I have newly registered with e-NPS and allotted with PRAN. I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorized User.

                          Could you please check and fix the I-pin issue so that I can log in to my account and do my subsequent contributions?...
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                          suresh466
                          Feb 24, 2021
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                          Hi,

                          I registered in the NPS account and got the PRAN no[protected] using SBI internet banking, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

                          I am getting the error "PRAN not found in Database" always.

                          Below are my details to contact.

                          Name: N suresh kumar
                          PRAN no[protected]
                          mail id suresh.[protected]@gmail.com
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            S
                            swapnil trivedi
                            Feb 23, 2021
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                            Address: delhi

                            I have tried to open NPS account, At the time of Payment, It stuck due to Network Connectivity.
                            Now when i try to complete payment again it shows me error:"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
                            Could you please release my account . so i can complete NPS account formalities and get PRAN detail??
                            Below are details:
                            Acknowledgement No: 11369159
                            Acknowledgement : 9-Feb-2021
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              suyambu001`
                              Feb 22, 2021
                              Resolved
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                              Resolved

                              Address: nsdl
                              Website: nsdl e gov

                              I am lost my token number not completed my kyc
                              my money dibited how to complited same kyc
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              For earliest resolution of your grievance, you may contact us at[protected].
                              Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                                V
                                Vinayak08
                                Feb 21, 2021
                                Resolved
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                                Resolved

                                Hello, I am Vinayak Jhunjhunwala and y Acknowledgement No. is 11385985. I have submitted every details of the registration on 20th Feb, 2021 but I couldn't complete my payment and now its showing Registration is pending for confirmation from Payment Gateway.
                                Please try to resolve the issue as soon as possible
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  yashLadha
                                  Feb 20, 2021
                                  Resolved
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                                  Resolved

                                  I completed the registration with all the details but at the time of payment, it didn't get completed and lead to failure. Due to this, i am not able to complete registration for NPS.

                                  Even when I try to use complete pending registration, still not able to do it. Please help me to unblock my registration so that I can complete the payment
                                  Feb 22, 2021
                                  Complaint marked as Resolved 
                                  Unblocked in a day
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991
                                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    IWKSunil
                                    Feb 18, 2021
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                                    Address: Plot No. 50, House No. 2287, Jay Nagar, Civil Hospital Road, Landmark Near TV Relay Kendra, Village: Nanakwada, District: Valsad. Postal Code 396001

                                    With reference to the above subject, I, Sunil Kumar Singh, bearer of PRAN Card number as per subject, would like to complain that this Pran number is shown as invalid. I seek below listed information and favour from you:

                                    · Current status of the above PRAN Card.

                                    · Detailed financial statement for the NPS subscription associated with this card. Regular statement on my registered email.

                                    · Reset password or I-pin.

                                    · Support to get the above NPS subscription active.

                                    Please let me know in case you need more details or you have an official complaint form for the above request.

                                    Looking forward to your positive response.

                                    My best regards,
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    With reference to the query/grievance raised by you. we tried to contact you on mobile number: [protected], but the contact could not be successfully established Requesting you to provide your contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                                      sandman12
                                      from Powai, Maharashtra
                                      Feb 18, 2021
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                                      Submitted ekyc signed request for correction in PAN account and got the acknowledge number. However when I search for it's status, it says "No record found"

                                      Acknowledgement Number : N- [protected]
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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