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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 52

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L
Lovish G
from Noida, Uttar Pradesh
Feb 28, 2021
Resolved
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PRan not found in database error while generating ipin
Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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With reference to the query/grievance raised by you. Requesting you to provide your 12 digit PRAN or contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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    A
    Ashish002
    from Delhi, Delhi
    Feb 27, 2021
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    Hi team,

    I was about to complete the NPS registration process but got some error at the payment screen. Now, when I am trying to complete my registration process, I am getting the below error:

    "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway. Please try again after some time."

    Below are my acknowledgement details:
    11396297
    27/02/2021

    Please resolve the issue at the earliest. Thanks a lot in advance.
    Aug 6, 2021
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    View replies
    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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      A
      Amitabha Misra
      from Noida, Uttar Pradesh
      Feb 27, 2021
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      I was in the process of registering for nps account. I updated my details and uploaded the required documents.

      Then i tried to make payment and the amount was debited from my account.

      Then an error page was shown and the process got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

      "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

      Ack id : 11394368
      Ack date : 26/02/2021
      +1 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        A
        aslam221915
        from Chennai, Tamil Nadu
        Feb 27, 2021
        Resolved
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        Resolved

        Please refund my amount
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        View replies
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
        Reply
        We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
        Reply
        Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
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          J
          Jalaja Ravi
          from Somala, Andhra Pradesh
          Feb 26, 2021
          Resolved
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          Resolved

          11392821 please help me to complete registration.
          Aug 6, 2021
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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            N
            niravhd
            from Powai, Maharashtra
            Feb 26, 2021
            Resolved
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            Resolved

            I PIN - - Unauthorized User.

            I have newly registered with e-NPS and allotted with PRAN. I have also completed my first subscription and completed e-sign verification with AADHAR. But when I try to login to the website with PRAN to set my I-pin for the first time I am getting the error - Unauthorized User.

            Could you please check and fix the I-pin issue so that I can log in to my account and do my subsequent contributions?...
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            S
            suresh466
            Feb 24, 2021
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            Hi,

            I registered in the NPS account and got the PRAN no[protected] using SBI internet banking, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

            I am getting the error "PRAN not found in Database" always.

            Below are my details to contact.

            Name: N suresh kumar
            PRAN no[protected]
            mail id suresh.[protected]@gmail.com
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            View replies
            This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              S
              swapnil trivedi
              Feb 23, 2021
              Resolved
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              Address: delhi

              I have tried to open NPS account, At the time of Payment, It stuck due to Network Connectivity.
              Now when i try to complete payment again it shows me error:"Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime."
              Could you please release my account . so i can complete NPS account formalities and get PRAN detail??
              Below are details:
              Acknowledgement No: 11369159
              Acknowledgement : 9-Feb-2021
              Aug 6, 2021
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              View replies
              This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                suyambu001`
                Feb 22, 2021
                Resolved
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                Resolved

                Address: nsdl
                Website: nsdl e gov

                I am lost my token number not completed my kyc
                my money dibited how to complited same kyc
                Aug 6, 2021
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                For earliest resolution of your grievance, you may contact us at[protected].
                Reply
                Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in
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                  V
                  Vinayak08
                  Feb 21, 2021
                  Resolved
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                  Resolved

                  Hello, I am Vinayak Jhunjhunwala and y Acknowledgement No. is 11385985. I have submitted every details of the registration on 20th Feb, 2021 but I couldn't complete my payment and now its showing Registration is pending for confirmation from Payment Gateway.
                  Please try to resolve the issue as soon as possible
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  View replies
                  This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    Y
                    yashLadha
                    Feb 20, 2021
                    Resolved
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                    Resolved

                    I completed the registration with all the details but at the time of payment, it didn't get completed and lead to failure. Due to this, i am not able to complete registration for NPS.

                    Even when I try to use complete pending registration, still not able to do it. Please help me to unblock my registration so that I can complete the payment
                    +1 photos
                    Feb 22, 2021
                    Complaint marked as Resolved 
                    Unblocked in a day
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    View replies
                    Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991
                    Reply
                    This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                      I
                      IWKSunil
                      Feb 18, 2021
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                      Address: Plot No. 50, House No. 2287, Jay Nagar, Civil Hospital Road, Landmark Near TV Relay Kendra, Village: Nanakwada, District: Valsad. Postal Code 396001

                      With reference to the above subject, I, Sunil Kumar Singh, bearer of PRAN Card number as per subject, would like to complain that this Pran number is shown as invalid. I seek below listed information and favour from you:

                      · Current status of the above PRAN Card.

                      · Detailed financial statement for the NPS subscription associated with this card. Regular statement on my registered email.

                      · Reset password or I-pin.

                      · Support to get the above NPS subscription active.

                      Please let me know in case you need more details or you have an official complaint form for the above request.

                      Looking forward to your positive response.

                      My best regards,
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      View replies
                      With reference to the query/grievance raised by you. we tried to contact you on mobile number: [protected], but the contact could not be successfully established Requesting you to provide your contact number or email ID or register your query/grievance to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                        S
                        sandman12
                        from Powai, Maharashtra
                        Feb 18, 2021
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                        Submitted ekyc signed request for correction in PAN account and got the acknowledge number. However when I search for it's status, it says "No record found"

                        Acknowledgement Number : N- [protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          nitin murkute
                          from Chandrapur, Maharashtra
                          Feb 18, 2021
                          Resolved
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                          Address: INCOME TAX PAN SERVICES UNIT NSDL PUNE-411016
                          Website: www.tin.tin.nsdl.com

                          Respected sir/madam I have applied for PAN data correction for my wife, acknowledgement number 'N-[protected]' submitted all required documents for that but now APPLICATION TRACKING INFORMATION SHOWING THE FOLLOWING MESSAGE AS-
                          Your request for 'New PAN card and/or Change/Correction in PAN Data' has been marked for audit by ITD and sent back to NSDL for examination'
                          SO WHAT DOES ABOVE MESSAGE MEANS, IS THERE ANY PROBLEMS IN MY PAN DATA CORRECTION OR WHAT ? WHEN WILL BE MY APPLICATION PROCESSED AND WHEN WILL I GET MY CORRECTED PAN, AT LEAST BY MAIL? PLEASE KINDLY CLEAR THIS ISSUE, I URGENTLY NEEDS MY WIFES PAN FOR IMPORTANT WORK, WHEN ASKED TO NSDL CUSTOMER CARE NO. THEY ARE NOT HELPING ANYMORE, PLEASE HELP
                          THANKING YOU
                          +1 photos
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 22, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Your PAN application is under verification with Income Tax Department (ITD). Further, applicants are requested to note that on account of the COVID-19 outbreak and Govt. advisories issued in this context, there will be delays in processing. We thank you for your understanding and co-operation. To know the status please visit our website. Click here: https://www.tin-nsdl.com/index.html
                          Verified Support
                          Feb 25, 2021
                          NSDL e-Governance Infrastructure Customer Care's response                           Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                            D
                            Divyashree Mohan
                            from Ankasandra, Karnataka
                            Feb 16, 2021
                            Resolved
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                            Address: NO.1248/A,NEW NO-8,9TH B CROSS, KAVI RANNA ROAD,SRINAGAR

                            I have created the nps account of tier - 1 and tier - 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

                            Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            View replies
                            Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                              D
                              DEVI E-CENTER
                              Feb 14, 2021
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                              Resolved

                              Acknowledgment Number : [protected] Name : RAJEDRAN SARANYA Category : Individual Status : Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application. why nsdl shows my apploction status pending??
                              Feb 17, 2021
                              Complaint marked as Resolved 
                              Resolved
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 25, 2021
                              NSDL e-Governance Infrastructure Customer Care's response                               Your PAN card has been dispatched on 17-Feb-2021 by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication indicated by you in the application.
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                                Prantik
                                from Kolkata, West Bengal
                                Feb 14, 2021
                                Resolved
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                                I have created the nps account of tier - 1 type, and pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                View replies
                                Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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                                  O
                                  omkar Goswami
                                  Feb 13, 2021
                                  Resolved
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                                  Resolved

                                  Dear sir/madam

                                  I have applied for new pan card on 12th november 2021 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message, If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.".Please help check my application. I need my pan card as soon as possible.

                                  Thank you.
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 22, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   Kindly DM the PAN/application acknowledgement number as the number in the image is not clear.
                                  Verified Support
                                  Feb 25, 2021
                                  NSDL e-Governance Infrastructure Customer Care's response                                   We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                    D
                                    Dwij S
                                    Feb 12, 2021
                                    Resolved
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                                    Resolved

                                    I received my pan card a few months ago... I recently tried to use it to make a demat account. But whenever i use it, it says invalid. The egovernence website shows that my pan is active and matches the database. My pan is also successfully linked with my adhar card. But everywhere else it shows invalid.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    View replies
                                    Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
                                    Reply
                                    We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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                                      A
                                      Arnab Srimani
                                      Feb 12, 2021
                                      Resolved
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                                      Resolved

                                      Address: Flat no 2F, Anushka Towers, 10/2A Umakanta Sen Lane, Near Shantibon Apartment

                                      After registering in NPS, PRAN no is made available. But for first time Login, error is showing "Error pran not found in database"
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      View replies
                                      Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
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